DOCUMENT
R -- Manage Overflow Calls for Veterans Crisis Line (VCL) - Attachment
- Notice Date
- 12/30/2015
- Notice Type
- Attachment
- NAICS
- 517919
— All Other Telecommunications
- Contracting Office
- U.S. Department of Veterans Affairs;Strategic Acquisition Center;10300 Spotsylvania Ave;Suite 400;Fredericksburg VA 22408
- ZIP Code
- 22408
- Solicitation Number
- VA11915N0247
- Archive Date
- 2/28/2016
- Point of Contact
- Debbie Frankovich
- E-Mail Address
-
.frankovich@va.gov<br
- Small Business Set-Aside
- Total Small Business
- Description
- Solicitation Number: VA119-15-R-0227 Notice Type: Presolicitation Synopsis: The Strategic Acquisition Center - Fredericksburg, VA on behalf of the Office of Mental Health Operations (OMHO) has a requirement for an enterprise-wide contract vehicle to manage the calls coming into the National Suicide Prevention Lifeline and Chat Service, and ensure that they are screened appropriately to determine if the caller is a Veteran. Once it's determined the caller is a Veteran, or if the caller presses 1, the call will be routed to the VCL in Canandaigua, New York so the Veteran can be referred to the appropriate Veterans Health Administration (VHA) mental health professional or center to gain the assistance that they need. The Government intends to issue a Request for Proposal (RFP) that will include a Performance Work Statement (PWS) with detailed Key Performance Indicators (KPIs) as well as historical call data to assist vendors in completing an accurate proposal. The contractor shall provide all necessary labor, material, supplies, services, facilities, and equipment to perform the requirements of the PWS and RFP. Back-up center(s) will be required to be a member of the National Suicide Prevention Lifeline (NSPL) or be accredited by the American Association of Suicidology (AAS) at the time of award as well as maintaining the particular membership or accreditation throughout the life of the contract. The Government intends to compete the requirement among Small Business Offerors, and issue one Firm Fixed Priced (FFP) contract, Period of Performance from 1 April 2016 through 31 March 2017 with four (4) 12-Month Option Years. This acquisition will be 100% set-aside for small business. The North American Industry Classification System (NAICS) Code is 517919 and the Size Standard is $32.5M. Please note that this notice does not constitute a Request for Proposal (RFP). All responsible sources may submit a capability statement, proposal, or quotation, which will be considered by the Government following the release of an official solicitation. This notice is not a solicitation and does not obligate the Government to issue a solicitation, nor will the Government be liable for any costs involved for submission of information in response to this notice. The solicitation will be released to the Federal Business Opportunities (FedBizOpps) website and is anticipated to occur on or about January 2016 with proposals due within 30 days of when the solicitation is released (see solicitation for actual due date). Interested parties are encouraged to monitor FedBizOpps for the release of the solicitation. The point of contact for this action is Debbie Frankovich, Contract Specialist, Debbie.frankovich@va.gov.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/35d47cf8ae657b8335f2ffd423931baf)
- Document(s)
- Attachment
- File Name: VA119-15-N-0247 VA119-15-N-0247_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2487493&FileName=VA119-15-N-0247-005.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2487493&FileName=VA119-15-N-0247-005.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA119-15-N-0247 VA119-15-N-0247_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2487493&FileName=VA119-15-N-0247-005.docx)
- Record
- SN03980158-W 20160101/151230234035-35d47cf8ae657b8335f2ffd423931baf (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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