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FBO DAILY - FEDBIZOPPS ISSUE OF MARCH 02, 2016 FBO #5213
DOCUMENT

D -- HRC - PIPKINS WORKFORCE MANAGEMENT MAINT (sw maint.) - Attachment

Notice Date

2/29/2016
 

Notice Type

Attachment
 

NAICS

541511 — Custom Computer Programming Services
 

Contracting Office

Department of Veterans Affairs;Technology Acquisition Center;23 Christopher Way;Eatontown NJ 07724
 

ZIP Code

07724
 

Solicitation Number

VA11816Q0984
 

Response Due

3/8/2016
 

Archive Date

5/7/2016
 

Point of Contact

Joanne DeFazio
 

E-Mail Address

.defazio@va.gov<br
 

Small Business Set-Aside

Competitive 8(a)
 

Description

The Department of Veterans Affairs (VA), Health Resource Center (HRC), Technology Acquisition Center (TAC), located at 23 Christopher Way, Eatontown, New Jersey, intends to enter into a contract on a basis of other than full and open competition for existing Pipkins software maintenance and support for Pipkins Workforce Management (WFM) system. WFM system is an integral part of any call center. Pipkins software is already owned by VA and is currently integrated with the telephony system to combine historical data, forecasting, staffing and scheduling to develop optimized scheduling. This allows HRC to adjust schedules so that they align with call volume, thereby allowing HRC to handle more calls. Any WFM system must integrate with the existing telephony system. The intended sole source award will be a firm-fixed price contract with Pipkins, Inc. 1 McBride and Son Center Drive, Suite 140, Chesterfield, MO 63005. The Statutory Authority for this effort falls under Federal Acquisition Regulation Part 6.302-1 entitled, "Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements." The North American Industrial Classification for this effort is 541511. The estimated date of award for this action is March 18, 2016. This notice does not in itself represent the issuance of a formal request for proposal/quote and is not intended to be taken as such. This notification shall close on March 8, 2016. Questions/responses shall be submitted via e-mail to Contract Specialist, Joanne DeFazio, and e-mail: joanne.defazio@va.gov, with the subject line as the synopsis number, VA118-16-Q-0984. The Points of Contact (POCs) for this action are Joanne DeFazio, Contract Specialist, 732-440-9679 or Jan Oberdick, Contracting Officer, 732-440-9659.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/notices/fd913840f909aeebcb2017fbb3e549c0)
 

Document(s)

Attachment
 

File Name: VA118-16-Q-0984 VA118-16-Q-0984.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2585344&FileName=VA118-16-Q-0984-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2585344&FileName=VA118-16-Q-0984-000.docx

 

File Name: VA118-16-Q-0984 VA118-16-Q-0984_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2585345&FileName=VA118-16-Q-0984-001.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2585345&FileName=VA118-16-Q-0984-001.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04034077-W 20160302/160229234841-fd913840f909aeebcb2017fbb3e549c0 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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