SOLICITATION NOTICE
J -- Commercial Intrusion Detection System (Advantor-CIDS) Electronic Security System (ESS) technical services support
- Notice Date
- 3/4/2016
- Notice Type
- Presolicitation
- NAICS
- 561621
— Security Systems Services (except Locksmiths)
- Contracting Office
- Department of the Army, Army Contracting Command, ECC, 413th CSB (W912CN) RCO Hawaii, 742 Santos Dumont Ave., BLDG 108, Wheeler Army Air Field (WAAF), Schofield Barracks, Hawaii, 96857, United States
- ZIP Code
- 96857
- Solicitation Number
- W912CN-16-R-0017
- Archive Date
- 6/1/2016
- Point of Contact
- Stephanie A. Hunter, Phone: 8086560995
- E-Mail Address
-
Stephanie.a.hunter20.civ@mail.mil
(Stephanie.a.hunter20.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- J - MAINTENANCE and REPAIR of ALARM, SIGNAL and SECURITY General Information Document Type: Presolicitation Notice S olicitation Number: W912CN-16-R-0017 Posted Date: 03/07/2016 Original Response Date: 03/11/2016 Classification Code: J - Maintenance and Repair of Alarm, signal and security Contracting Office Address: 413th Contracting Support Brigade Regional Contracting Office, Hawaii Bldg 108, 3rd Floor (Located on Wheeler Army Airfield (WAAF) Schofield Barracks, HI 96857 Description THIS IS A REQUEST FOR INFORMATION (RFI) ONLY - This RFI is issued solely for information and planning purposes - it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. Solicitations are not available at this time. Requests for a solicitation will not receive a response. This notice does not constitute a commitment by the United States Government to contract for any supply or service whatsoever. All information submitted in response to this announcement is voluntary; the United States Government will not pay for information requested nor will it compensate any respondent for any cost incurred in developing information provided to the United States Government. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized on the Army Single Face to Industry (ASFI). It is the responsibility of the potential offerors to monitor this site for additional information pertaining to this requirement. The US Army- 413 th - Regional Contracting Office (RCO), HI is exploring options for Contractor performance of Commercial Intrusion Detection System (Advantor-CIDS) Electronic Security System (ESS) technical services support. ICIDS-IV Intrusion Detection System services consist of System Administration, Preventive Maintenance, Emergency and Remedial Repairs, and User Training. Contract provides Electronic Security System Technical Support Personnel to administrate, provide scheduled preventive maintenance, perform emergency and remedial repairs and Training for the Government owned ICDS-IV Systems located on the island of Oahu and Hawaii supporting all USAG-HI tenant activities. To provide fully operational mission critical secure monitoring of each MEVA supported each hour and day of the year, or 24/7/365. The following are Performance Requirements as stated in Section 3 of the Performance Work Statement: ESS administration-monitoring, preventive maintenance, repairs, and training of the Advantor CIDS system located at Fort Shafter, Hawaii and the 82 separate alarmed sites listed on Technical Exhibit one (1). Performance Standards a) STD: Perform on site ESS administration, scheduled preventive maintenance, emergency and remedial repairs, and training as scheduled 95% of the time AQL: Services shall be performed in accordance with the manufacturers' specifications and commercial practices. b) STD: Full function operational checks of all system components shall be performed upon completion of maintenance and repairs 100% of the time. AQL: All system components are fully functioning and operating within manufacturers specifications and commercial practices. c) STD: Services meet frequency requirements IAW manufacturers specifications 95% of the time. AQL: Services shall be performed in accordance with the manufacturers' recommendations and commercial practices. d) STD: On site User level Operators training shall be conducted quarterly 95% of the time. AQL: Provide User Level Operator training that qualifies personnel to perform User level tasks on the Advantor CIDS Monitoring Station independently. Deliverables A001 Service Support Plan A002 Preventive Maintenance Schedule A003 Advantor CIDS ESS Administration A004 Original Equipment Manufacturer Manuals, Data sheets and software. A005 Advantor CIDS (PMIW) A006 Service Order (SO) Form A007 Monthly status report (MSR) 3.1.1 Perform Semiannual Preventive Maintenance (PM) of the Advantor CIDS Central Monitoring Station, Communication Array, and Network Servers, and Alarmed sites listed on TE-1 per the approved Advantor Maintenance Schedule. Perform Preventive Maintenance every 180 days per approved Advantor Maintenance Schedule 100% of the time. Performance Standards a) STD: Preventive maintenance (PM) of the Advantor System Network Central Monitoring Station (CMS), communications array, and network servers shall be performed semi-annually or within 180 days of previous service 100% of the time. b) STD: Remote site field PM for sites listed on TE-1 shall include the following: Visual inspection of all sensors, visible wire and control equipment to include confirmation of quantities and locations. Verify all "loop" data with ASN Central Monitoring Station (CMS). Ensure panel communication with all sensors. Verify annunciation of all sensors to the ASN CMS. Verify correct operation of panel tamper switch configured for 24-hour reporting. Clean all electrical contacts and tighten as necessary. Ensure the CIDS Panel Box is properly secured to the wall or structure. Walk test of sensors to verify proper operation. Battery status test, including simulated power failure to ensure proper operation (ensure the panel operates on battery backup and reports the degraded condition to the ASN CMS), batteries failing to perform under load will be replaced at that time or, on a minimum of biannually. Test documentation. 100% of the time. AQL: Remote site field PM completed to standard 100% of the time. Deliverables A001 Service Support Plan A004 Original Equipment Manufacturer Manuals, Data sheets and software. A005 Advantor CIDS (PMIW) A006 Service Order (SO) Form A007 Monthly status report (MSR) 3.1.2 The Contractor shall perform on site semi-annual PM of the ICIDS-IV Monitoring Stations, Communication Arrays, System Servers and their attached hardware and peripheral devices at the Military Police Stations located on Oahu and Hawaii. PM of the ASN system provided not less than annually. Performance Standards a) STD: Semi-annual ICIDS-IV system PM shall include the following: Install Firmware version updates as needed. Test and inspect all console cabling and connections. Test power supplies and adjust voltages as necessary. Conduct full system back up and verify backup copy. Run ICIDS-IV system diagnostic reports and evaluate results for corrective action. Clean computers, reseat all boards and chips. Clean data drives. Ensure system software is the latest release version for the current configuration and provide PMIW to COR 100% of the time. AQL: Conducted 100% of the time. Deliverables A001 Service Support Plan A004 Original Equipment Manufacturer Manuals, Data sheets and software. A007 Monthly status report (MSR) 3.1.3 The Contractor shall provide on site semi-annual ICIDS-IV Operator training to Police Desk Personnel. Provide semi-annual on site Operator Training at Schofield Barracks and Pohakuloa Training Area Military Police Desks located on Oahu and Hawaii. Performance Standards a) STD: Provide semi-annual on site ICIDS Operator Training using manufacturers' manuals, guides, visual aids to qualify personnel in the safe operation of the system 95% of the time. AQL: Qualified ICIDS-IV Operators. Deliverables A004 Original Equipment Manufacturer Manuals, Data sheets and software. A007 Monthly status report (MSR) 3.1.4 Contractor shall request approval from the COR to purchase Government Furnished Equipment (GFE) when insufficient on hand stock is not available or is depleted. All requests for GFE purchases will be documented on the Service Order (SO) form. Performance Standards a) STD: Request for GFE will be made on the Service Order (SO) form and provided to the COR 100% of the time. AQL: Completed Service Order (SO) form. Deliverables A006 Service Order (SO) Form 3.1.5 The Contractor shall submit a copy of all Service Order(s) (SO) and PM Inspection Worksheets (PMIW) made and completed during the month with the MSR 100% of the time. All Service Orders (SO) and PM Inspection Worksheets (PMIW) made and completed during the month will be provided as attachments to the Monthly Status Report (MSR). Performance Standards a) STD: Service Order(s) (SO) and PM Inspection Worksheets prepared and completed during the current month shall be submitted with the MSR 100% of the time. AQL: All (SO) requested and PMIW completed during the current month submitted with MSR. Deliverables A005 Advantor CIDS (PMIW) A006 Service Order (SO) Form A007 Monthly status report (MSR) 3.1.6 The Contractor shall maintain the ICIDS-IV database and issue personal identifiable codes (PIC) for authorized user access to remote area data collectors (RADC) on a daily basis. Performance Standards a) STD: Utilize the USARPAC Form 107-R-E, DA Form 7281-R, and the current security memorandum of understanding (MOU) provided by the COR to add or remove authorized users, issue PIC codes and maintain the ICIDS-IV user database 100% of the time. b) STD: Provide a current copy of the ICIDS-IV database with the MSR or as requested by the COR or Directorate of Emergency Services Physical Security Inspector personnel to facilitate an inspection or investigation 95% of the time. Deliverables A003 Advantor CIDS ESS Administration A007 Monthly status report (MSR) 3.1.7 The Contractor shall provide a Monthly Status Report (MSR) not later then the 10th day of the following month for COR review 100% of the time. A monthly status report. Performance Standards a) STD: Contractor shall provide the MSR not later then the 10th day following the reporting month to the COR 100% of the time. AQL: MSR provided to the COR by the 10th day of the month following the reporting month. Deliverables A002 Preventive Maintenance Schedule A006 Service Order (SO) Form A007 Monthly status report (MSR) Repair shall be made to the Advantor CIDS equipment IAW Director Central Intelligence Directive (DCID) 6-9, Army Regulation (AR) 190-11, and manufacturers specifications and recommendations. Performance Standards a) STD: Respond within four (4) hours and initiate repair(s) within eight (8-one work day) hours on the island of Oahu and sixteen (16-two work days) for the island of Hawaii 95% of the time. b) STD: Conduct full function operational checks of all systems and components upon completion of emergency repairs 100% of the time. AQL: Full function, operation and fully compliant with the OEM specifications. c) STD: Prepare Service Order (SO) for all repairs, document full function operational testing upon completion of repairs on the PMIW and the MSR 100% of the time. AQL: Prepared SO and PMIW 100% of the time. Deliverables A004 Original Equipment Manufacturer Manuals, Data sheets and software. A005 Advantor CIDS (PMIW) A006 Service Order (SO) Form A007 Monthly status report (MSR) A 24 hours a day, 7 day a week telephonic-digital point of contact for emergency, and routine support 100% of the time. Performance Standards a) STD: 24 hour, 7 days a week telephonic or digital service point of contact to respond, initiate, and document service support emergency and remedial repair(s) requests within four (4) hours of telephonic or digital Service Order notification by Police Desk personnel or the COR 100% of the time. AQL: Response within four (4) hours to service support telephonic-digital request(s). b) STD: A dedicated telephone number, digital facsimile, or digital electronic mail address (email) service providing a point of contact 24 hours a day, 7 days a week 100% of the time. AQL: A dedicated telephone number, digital facsimile, or digital electronic mail address (email) service provided 100% of the time. c) STD: Provide remote technical assistance and software updates using the Advantor Systems Network modem as needed 95% of the time. Deliverables A001 Service Support Plan A004 Original Equipment Manufacturer Manuals, Data sheets and software. A006 Service Order (SO) Form A007 Monthly status report (MSR) RCO is seeking the following information: Potential Respondents shall describe if/how they would propose to successfully perform the above services, assuming that all services provided by Respondent would be accomplished in accordance with all applicable U.S. laws, regulations, policies, and procedures. Respondents shall not be obligated to provide the services described herein. The response date for this market research is March 11, 2016. No collect calls will be accepted. All responses to this RFI may be submitted via e-mail to Stephanie Hunter, Stephanie.a.hunter20.civ@mail.mil, Contract Specialist, The phone number for the Contract Specialist is (808) 656-0995.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/31520eb45de32a055b7e14bbaa9a6e43)
- Place of Performance
- Address: U.S. Army Garrison Hawaii Installations and facilities on the Island of Oahu and the Island of Hawaii. Normal hours of operation are 0800-1700 Monday thru Friday except federal holidays., United States
- Record
- SN04039796-W 20160306/160304234306-31520eb45de32a055b7e14bbaa9a6e43 (fbodaily.com)
- Source
-
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