SOURCES SOUGHT
R -- Warrior Care Program - RFI
- Notice Date
- 3/10/2016
- Notice Type
- Sources Sought
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Other Defense Agencies, Defense Health Agency, Contract Operations Division - Falls Church, 7700 Arlington Blvd., Suite 1M401, Falls Church, Virginia, 22042, United States
- ZIP Code
- 22042
- Solicitation Number
- HT0011-16-RFI-0010
- Point of Contact
- Jeannette Jordan, Phone: 7036817270, Robert Leblanc, Phone: 703-681-1790
- E-Mail Address
-
jeannette.jordan.civ@mail.mil, robert.e.leblanc6.civ@mail.mil
(jeannette.jordan.civ@mail.mil, robert.e.leblanc6.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- Warrior Care Program RFI Request for Information: Sources Sought to provide Operational Support for Defense Health Agency Warrior Care Program, Public Affairs, Customer Service, and Information Technology Support. SOLICITATION NUMBER: Sources Sought Classification Code: R - Professional, Administrative and Management Support Services NAICS Code: 541611 - Administrative Management and General Management Consulting Services Primary Point of Contact: Jeannette Jordan, Contract Specialist, jeannette.jordan.civ@mail.mil 703-681-7270 Roberto Saenz, Contracting Officer roberto.saenz2.civ@mail.mil 703-681-3980 Contracting Officer: Robert E. Leblanc, Contracting Officer, Robert.e.leblanc.civ@mail.mil 703-681-1790 Description: DEFENSE HEALTH AGENCY (DHA) REQUEST FOR INFORMATION (RFI) Professional, Administrative and Management Support Services CONTRACT OPERATIONS DIVISION - FALLS CHURCH (COD-FC) 1.0 PURPOSE This Request for Information (RFI) is issued by the Defense Health Agency (DHA), Directorate of Procurement (DOP) Activity, Acquisition Management and Support (AM&S), Contract Operations Division - Falls Church (COD-FC) to conduct market research on the industry's capabilities to perform a broad range of services for the Warrior Care Program. The contractor shall provide services for program management and administrative support of the programs within the Warrior Care Program Office. There is also an optional task associated with support of the DoD Warrior Games. Tasks include, but not limited to, the following: The contractor shall provide services for Warrior Care Programs (WCP) to include: • Strategic planning, execution and day to day management and operations of programs. Synchronize and expand services, coordinate with internal and external personnel. • Identify and document programs, coordinate with federal agencies, disseminate information, • Research and compare existing and new guidance to develop and maintain web-based and hard-copy documents (User Guides, Standard Operating Procedures (SOPs), Handbooks, Directories and Manuals). • Strategic communications, outreach, public relations and event coordination. • Training development, materials development, and instruction; both in person and eLearning. • Legislative support, Unified Legislation and Budgeting (ULB), maintain status, review and assess pertinent pending legislative issues, research congressional testimony, maintain points of contacts. • Provide Subject Matter Expert for technical and operational activities, statistical analysis, various WCP Programs, and track, record and report budget activities in the Defense Agencies Initiative (DAI) system. • Website content management and information technology strategy, planning architecture analysis, management and metrics, quality assurance, develop and recommend information management solutions to improve collecting, assessing, and publishing program information, assess, recommend an information management structure measures, goals and improvement processes, • Help Desk, respond to trouble tickets, review system change plans, Independent Verification and Validation (IV&V), Government Acceptance Testing (GAT). • Research, perform gap analysis, design and implement programs. • Reception desk, mail services (including distribution of materials developed under this contract), maintaining rosters and suspense logs at the main WCP location. • Quality Assurance of programs and processes The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform administrative, legislative and resource support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. 2.0 BACKGROUND Department of Defense, Defense Health Agency, Warrior Care Program provides comprehensive resources that assist recovering and transitioning military Service members and military families to meet their needs and achieve their goals. These programs include: • Recovery Coordination Program (RCP) oversees and executes policy that standardizes non-medical care provided to wounded, ill, and injured Service members across the military departments, including the assignment of a Recovery Care Coordinator for eligible recovering Service members. • Operation Warfighter (OWF) places wounded, ill and injured Service members into federal agency internships as part of their rehabilitation and prepares them to return to active duty or to transition into jobs in the government or private sector. • Military Adaptive Sports Program (MASP) provides opportunities for wounded, ill, and injured Service members to participate in individualized physical and cognitive activities outside of traditional therapy settings, to promote recovery and physical fitness and encourage new opportunities for growth and achievement. • Education and Employment Initiative (E2I) assists wounded, ill, and injured Service members successfully transition to civilian life by identifying education and career opportunities that match their skills and goals.. • Disability Evaluation System (DES) tis the mechanism for determining return to duty, separation, or retirement of Service members because of disability. Disability law allows the Secretary of each Service through the processes established within the DES, to remove from military service those members who can no longer perform the duties of their office, grade, rank or rating and ensure fair compensation to members whose military careers are cut short due to a service-incurred or service-aggravated medical condition. • Communications & Outreach activities informs wounded, ill, and injured Service members, their family members, and caregivers about Warrior Care (WC) policies and programs. Communications support includes content management for all public facing websites to include the National Resource Directory, the Warrior Care Blog and various social media platforms. • United States/United Kingdom Task Force (US/UK TF) consists of working groups that focus on identifying and sharing best practices including transitioning the force into civilian life; mental health resiliency; wounded warrior rehabilitation advancements; and military family support. The Technical Cooperation Program (TTCP). The TTCP is an international organization that collaborates in defense scientific and technical information exchange; program harmonization and alignment; and shared research activities for the five nations (Australia, Canada, New Zealand, United Kingdom and the United States). The "Warrior Care in the 21st Century" Symposium reaffirms support to our Service members and their families, during and after their service, now and in the future. Programs are defined at http://warriorcare.dodlive.mil/ 3.0 SCOPE The program supports recovering and transitioning military Service members and families. Services are provided under the Warrior Care Program Office. As tasked at various locations, the contractor shall provide administrative support, Information Technology services, research, document development, training (both materials development and performance), Helpdesk, event coordination and communications. The Contractor shall provide staffing support for a large number of offices both CONUS and OCONUS. These offices provide information and support to Wounded, Ill and Injured Service members into the various programs as well as enlisting government offices and other federal agencies, educational institutions and private industry in supporting the programs. All communications products and training produced under this program will present a uniform Warrior Care Program message, to ensure accuracy and consistency in the presentation of program information and provide a positive image. The Contractor shall develop strategies and tactics that provide the maximum use of Internet capabilities, social media, video (podcast, streaming video, web casting, video conferencing, etc.) and other web capabilities and activities. Warrior Care Program Office ensures policy and procedure oversight. 4.0 GENERAL INFORMATION THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. i. This RFI is issued solely for information and planning purposes - it does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. ii. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. iii. Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process. iv. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI. v. All costs associated with responding to this RFI will be solely at the interested vendor's expense. vi. Not responding to this RFI does not preclude participation in any future Request for Proposal (RFP), if any is issued. a) North American Industrial Classification (NAICS): 541512. b) The Page limit for responses is 20 pages or less. (Page count shall include cover page, title pages, and table of contents). c) RFI will be posted for a period of seven (7) days. d) Primary location will be - Warrior Care Program, Defense Health Agency (DHA) in Crystal City, VA with business hours established as EDT. Additional locations include the vendor's facility, as many as 75 locations within CONUS and OCONUS. 5.0 HOW TO RESPOND The formal closing date/time for RFI response submissions is Thursday, March 31, 2016 at 12:00 Noon ET. All responses should be submitted electronically using PDF, HTML, MS Word or PowerPoint formats with subject "Management, Training and Communications Support Services", Warrior Care Program DHA" to the following Email addresses: jeannette.jordan.civ@mail.mil roberto.saenz2.civ@mail.mil, ***Total e-mail file limit size is restricted to 5MB. Files exceeding this threshold must be submitted over multiple Email messages, and be identified as "Email #x of #y". 6.0 RESPONDENT INFORMATION The response to this RFI should include the vendor's current capabilities and its potential solutions. Please specifically address the following requests/questions: Introduction 1. This requirement is for an organization to bring a highly developed and skilled team to successfully accomplish the mission as defined by the organization requirements. Define the corporate culture of your organization with the ability to meet the requirements specified. Define the breadth and depth of the organization in bringing experienced Customer service, communications, Information Technology and support professionals to meet the needs of this requirement. Customer Service 2. Describe experience and quality oversight in providing customer support services to a large number of clients in a variety of programs at a number of locations. Contractor employees will ensure properly integrated delivery of care and benefits for wounded, injured and ill Service members, their families and caregivers. The contract shall provide administrative policy and operational support to sustain the mission and functions in the Warrior Care Programs. Policies and Procedures 3. Describe experience and timeliness in developing/updating policies and procedures at various levels along with the distribution of policies and procedures to include posting using various electronic means as well as briefing high level management. Communication and Education 4. Describe experience creating, designing, and distributing information to explain numerous programs. Please provide documentation to demonstrate that products were created with a predetermined goal and validated impact. 5. Describe experience and scope associated with developing and managing training, recognizing the need to create or update content based on policy research and understanding on an ongoing basis to ensure accuracy and timely delivery of program information and adherence to Department of Defense online training requirements [e.g. Share Content Object Reference Model (SCORM), 508 compliant] while supporting administrative processes for course registration, tracking, and completion. The respondent should show its ability to create print ready copy and mobile content, and interactive online content, as well as creating and hosting online, webinar- and seminar-based training. Web Services 6. Describe experience managing multiple types of web content for public-facing, enterprise websites covering a complex government program, and how the respondent has integrated external web experience and content with other Internet-based capabilities (social media, extranets, intranets, mobile applications, etc.) 7. Describe experience reviewing and making communication products compliant with Federal law and Department of Defense policy, specifically work ensuring products are compliant with Section 508 of the Rehabilitation Act, Public Law 111-274, guidance for Internet Based Capabilities governed by DoD Instruction 8550.01, plain language requirements in DoD Instruction 5025.13, and executing the processes for review of information for public release governed by DoD Instruction 5230.29. 8. Describe experience in identifying business requirements for functional improvements to websites in the Department of Defense to identify online tools that support strategic communication goals and objectives. Identify functional and technical requirements that would support current and future needs. Program Management 9. Does your organization currently possess all of the skills to successfully provide all of the services and products described in the previous questions and has that experience been demonstrated and executed in the last three years? If you don't possess all of the skills and experience to perform the previously described tasks, do you have similar experience and if so, how would you justify that it is sufficient to successfully provide the contracted services? 10. Please specify if you have the full capability to fulfill requirements of this RFI in its entirety. If not, specify the prime vendor responsibilities and what partner vendor responsibilities are planned. 11. Describe your experience interacting with senior levels of federal government? What were the levels of the leaders you interacted with on a regular and ongoing basis? Please describe experience in support to military Service members, their families and caregivers. 12. What schedules do you provide these services under, i.e., General Services Administration (GSA), National Institutes of Health (NIH), etc.? Please specify the schedule period of performance, schedule number, schedule type, item number, item type, and any other information pertinent to identify these services in a schedule contract. This notice is not a Request for Proposals (RFP). This is a Request for Information (RFI). In the event that DHA determines to proceed with and publish an RFP, it will be predicated on the results of this market research. Place of Performance for the Requirement: Defense Health Agency (DHA), Acquisition Management and Support (AM&S) 7700 Arlington Blvd., Falls Church, Virginia 22042, United States Is this package sensitive/secure? No
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/bd31fc42f098ee3a1081e16f897fc31f)
- Place of Performance
- Address: 7700 Arlington Blvd., Falls Church, Virginia, 22042, United States
- Zip Code: 22042
- Zip Code: 22042
- Record
- SN04046038-W 20160312/160310235023-bd31fc42f098ee3a1081e16f897fc31f (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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