SOURCES SOUGHT
R -- Customer Support - RFI Attachment
- Notice Date
- 4/28/2016
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of State, Office of Acquisitions, Acquisition Management, 1735 N. Lynn St., Arlington, Virginia, 22209, United States
- ZIP Code
- 22209
- Solicitation Number
- SAQMMA16CustomerSupport
- Archive Date
- 5/19/2016
- Point of Contact
- Kelley S. Kershner, Phone: 7038756071
- E-Mail Address
-
kershnerk@state.gov
(kershnerk@state.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- Customer Support RFI Attachment The Bureau of International Information Programs (IIP), on organization within the U.S. Department of State, supports people-to-people conversations with foreign publics on U.S. policy priorities. To carry out this mission, IIP leverages digital communications technology to reach across platforms - from traditional forms of communications to new media channels. The bureau takes a strategic, data-driven approach to develop multimedia, digital communications products and to manage an overseas network of bricks-and-mortar American Spaces. Whether discussions take place in person or in virtual spaces, the bureau’s top goal is to connect people with policy through dialogue that is relatable and understandable. In addition to IIP’s ongoing programs, the bureau stands up timely special focus communications campaigns that respond to emerging issues. Within IIP, a customer service function is employed to assist the Bureau accomplish its mission and goals. Currently, this function is spread among a number of different offices and individuals, both government employees and contractors, based on the specifics of the service request. These requests can include both technical support for particular online social media products and tools, as well as requests for IIP services, products, and training. IIP desires to consolidate intake of customer services requests to a single intake point. This intake point will then, based on an established framework, resolve the issue or route the issue to the appropriate office, team or individual utilizing an established process workflow. Capability statements must be submitted electronically to Kelley Kershner, Kershnerk@state.gov and Anthony Wesley WesleyAC@state.gov in accordance with RFI attachment. NO PHONE CALLS will be accepted.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/State/A-LM-AQM/A-LM-AQM/SAQMMA16CustomerSupport/listing.html)
- Place of Performance
- Address: 2200 C St, Washington, District of Columbia, 20547, United States
- Zip Code: 20547
- Zip Code: 20547
- Record
- SN04098415-W 20160430/160428234618-0647326a7fddffcb5315016961fded56 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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