SOURCES SOUGHT
D -- HIGLAS Hosting, Operations, & Maintenance (HOM) Contractor Services - HIGLAS-Appendix H - Earned Value Guidence - HIGLAS-PWS-Appendix F- Schedule of Deliverables - HIGLAS-PWS-Appendix B, Problem Severity Guide - HIGLAS-PWS-Appendix E -Batch Operations Guide - HIGLAS-PWS Appendix C-Connectivity - HIGLAS-Appendix G, ESCROW & RICEL Guide - HIGLAS - PWS-Appendix A, Architectural View - HIGLAS-PWS-Appendix D, Software Listing - HIGLAS HOM Contractor -Performance Work Statement - HIGLAS - Appendix-I, Service Level Agreements (SLAs)
- Notice Date
- 5/27/2016
- Notice Type
- Sources Sought
- NAICS
- 518210
— Data Processing, Hosting, and Related Services
- Contracting Office
- Department of Health and Human Services, Centers for Medicare & Medicaid Services, Office of Acquisition and Grants Management, 7500 Security Blvd., C2-21-15, Baltimore, Maryland, 21244-1850
- ZIP Code
- 21244-1850
- Solicitation Number
- HHSM500-2016-RFP-170457
- Point of Contact
- Alan F Fredericks, Phone: 410-786-8622, Erin M. Crockett, Phone: 4107862088
- E-Mail Address
-
Alan.Fredericks@cms.hhs.gov, erin.crockett@cms.hhs.gov
(Alan.Fredericks@cms.hhs.gov, erin.crockett@cms.hhs.gov)
- Small Business Set-Aside
- N/A
- Description
- HIGLAS HOM Service Level Agreements (SLA's) HIGLAS-HOM Contractor, Performance Work Statement PWS-Appendix D-HIGLAS Software List.pdf PWS - Appendix A, HIGLAS Architectural View PWS-Appendix G, HIGLAS ESCROW & RICEL Guidence pdf PWS-Appendix C, HIGLAS Connectivity pdf PWS - Appendix E, HIGLAS Batch Operations Guide PWS-Appendix B-HIGLAS Problem Severity Guidelines.pdf PWS-Appendix F, HIGLAS Schedule of Deliverables pdf HIGLAS Program Management Earned Value Guidence SMALL BUSINESS SOURCES SOUGHT NOTICE Agency/office: Centers for Medicare & Medicaid Services Office of Acquisition & Grants Management Information Technology Contracts Group Health Insurance General Ledger Accounting System (HIGLAS) Recompete Action No. HHSM500-2016-RFI-170457; HIGLAS Hosting, Operations &Maintenance Contractor Classification Code: D318- IT-Integrated Hardware/Software/and related services, where Services are the Predominant Portion of the Contract Value. NAICS Code: 518210 - Data Processing, Hosting, and Related Services. Response Date: Tuesday-June 7, 2016 Description: This is a SMALL BUSINESS SOURCES SOUGHT NOTICE. This is not a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding: 1) the availability and capability of qualified small business sources; 2) whether there are any small businesses, HUBZONE small businesses, service-disabled small businesses, 8(a) small businesses, woman-owned small businesses, or small disadvantaged businesses; and their size classification relative to the North American Industry Classification System (NAICS) code for the proposed acquisition, in accordance with FAR 7.104(d). Your responses to the information requested will assist the Government in determining the appropriate acquisition method. An organization that is not considered a small business under the applicable NAICS code 518210 should not submit a response to this notice. This action is HHSM500-2016-RFI-170457. This is NOT A REQUEST FOR PROPOSAL/REQUEST FOR QUOTE. THIS NOTICE IS STRICTLY MARKET RESEARCH. CMS WILL NOT ENTERTAIN QUESTIONS REGARDING THE RESULTS OF THE MARKET RESEARCH. Purpose: Small business(es) will need to demonstrate the ability to independently provide the necessary capacity, staffing, knowledge, aptitudes, expertise, and facilities to accomplish the work requirements outlined within the enclosed performance work statement. The Centers for Medicare & Medicaid Services (CMS), Office of Financial Management (OFM), Financial Management Systems Group (FMSG), is looking for small business(es) capable of acting as the HIGLAS Hosting, Operations & Maintenance (HOM) Contractor. This sources sought notice addresses the three separate but integrated work streams: 1.Hosting of the application code, entitlement accounting and payment processing, and payments database. HIGLAS is a FISMA-High system and no cloud solution is acceptable. 2.Operations, consisting of performing daily, monthly, quarterly, and annual federal accounting functions and reporting, as well as performing payment processing with 99.95% system availability. There is also a significant requirement for performance of enterprise security. 3.Maintenance, of the application code through quarterly release process, addressing break-fixes, and off-cycle changes necessitated by legislation or policy. In addition, CMS may require additional ad-hoc hosting, operating, and maintenance tasks, and the small business contractor must be able to address increased needs efficiently. Therefore, prospective small businesses are advised to make plans which could accommodate additional storage and increased data processing/transmission, if additional CMS customer(s) requirements were to be added at a future date. HIGLAS Transitions, would commence November 15, 2016, and continue thru February 28, 2017. The three month transition period will be followed by a twelve (12) month production base period. There would be up to six additional option periods, each consisting of twelve (12) months-and each exercisable at the discretion of the Government It is anticipated that any eventual contract would consist of a hybrid-type contract, under which there would be firm-fixed price and cost-plus-fixed-fee line items would be issued - depending upon the nature of the work and the inherent risks. Any HOM prime contractors must be operating with a Government-approved and audited accounting system. NAICS Code: HIGLAS Hosting, Operations& Maintenance Contractor = 518210 (Data Processing, Hosting, & Related Services. History: The Centers for Medicare and Medicaid Services is under direction to reduce the costs of operation. 1. In 2003, CMS issued contract no. 500-03-0014 to IBM Global Services (IBM) to develop and operate the new HIGLAS Solution. The contract was issued as an indefinite delivery - indefinite quantity contract, under which annual task orders were issued. The incumbent contract expired February 27, 2013. Under that contract, with CMS direction, IBM provides system life-cycle management, engineering, development, integration, and operational support of the primary Medicare financial database, control, and dual-entry accounting system-that supports both the claims processing and accounting functions required to administer health insurance programs for all Medicare Parts A-B-C-D, Medicaid, and the Children's Health Insurance Program. The primary HIGLAS objective was to leverage commercial off-the-shelf software, in order to increase automation and efficiencies, in order to maximize economies, while eliminating redundant and inefficient/ineffective manual processes. The backbone of the HIGLAS system is Oracle Federal Financials, Release R11 product, with custom bridge code to various predecessor CMS financial systems. The HIGLAS Program Office was established to implement financial and accounting reform for CMS. The HIGLAS system represents the CMS portion of DHHS effort to standardize accounting efforts for over 21% of total federal government outlays. It leverages a commercial off-the-shelf (COTS) solution for CMS to: -Standardize and retain a clean CFO audit opinion, and -Resolve material weaknesses in financial systems/processes including CMS general and applications controls. 2.The HIGLAS solution was divided into two segments and was re-competed in 2012, under the GSA ALLIANT GWAC. Contract HHSM500-2012-00172G for Application Code Maintenance was awarded to CSRA, and separate contract HHSM500-2012-00161G was awarded to IBM-Federal for Hosting and Operations. The incumbent staffs include Oracle Subject Matter Experts(SMEs), Certified Public Accountants (CPAs), Financial Analysts, Data Analysts, Information Technology SMEs, Program Managers, Operations Managers, Configuration Control Specialists, Architects, Developers, Network Engineers, Systems Engineers, Testers, System Administrators, Data Base Administrators, Security, Quality, Risk Management Experts, Procurement, Technical Writers, and others. As non-severable special projects, in 2014, the application code was successfully upgraded to Oracle 12.2, and the database definition was upgraded to Oracle 12C. At present, the HIGLAS production process system operates 24x7 including scheduled system maintenance. On average, HIGLAS processes approximately 4.5 Million claims transactions daily, which amount to over 1.2 billion transactions annually, acting as the system-of-record for all Medicare Parts A, B, C, D, Medicaid, and Children's Health Insurance plan payments nationally. HIGLAS creates 186,000 payments daily, which approximate $1.5 Billion. The HIGLAS system runs 200,000 reports or ad hoc queries daily. These numbers will increase steadily through CY2016-2017. There are currently about 4,000 active users accessing the production environment. Additional accounting functionality has been, and continues to be, added. The CMS HIGLAS system performs daily cycles, month-end and year-end reconciliations, compiles tax-forms data, and is to report CMS composite financial results to the Dept. of Health and Human Services, via the Unified Financial Management System (UFMS). HIGLAS processes the mission-critical payment calculations for Medicare benefits to Part A-Part B, Medicare Administrative Contractors (MACs), Medicaid Grants, and CHIP (Children's Health Insurance Program) Grants for the entire nation. HIGLAS also performs internal CMS administrative program accounting transactions for the entire agency. HIGLAS supports: -Federal Financial Management Improvement Act (FFMIA) -Federal Managers Integrity Act (FMFIA) -Federal Payment Levy Program (FPLP) from the TIPRA -OMB Circular A-123 -OMB Circular A-127 (Financial Management Systems) -Medicare Secondary Payer (MSP) program IBM-Federal currently maintains a primary data center located within an IBM facility in Boulder, CO. There is a disaster recovery plan in effect and a secondary/back-up data center located in another facility in San Jose, CA. Description of the work: The reader is referred to the performance work statement and appendices, which have been included. List of individual Contractor Requirements: 1. Contractor must be certified to CMMI Level IV, or higher, or present a plan to definitively accomplish such certification by contract award. 2.Must be able to deploy, operate, and report, within an Earned Value Management System, that is compliant with ANSI-Std 748B-1998, DoD-DCMA standards. 3. Contractor must have experience in the Medicare processing environment. 4.Must have past experience and demonstrated expertise with Oracle Federal Financials product and Oracle R12.2 programming language and practices. (HIGLAS database is Oracle 12C) 5.Must have experience developing and operating large integrated financial database systems, comparable in size and complexity to HIGLAS (see Appendix A) and be versed in Federal Financial Accounting theory and practices. (Federal Financial Improvement Act, Joint Financial Management Improvement Program) 6.Must have in-depth knowledge of systems and data security, information assurance, HIPAA regulations, and confidentiality of Electronic Healthcare Records, to include the design and implementation of robust security measures and controls embodying protection, detection, monitoring and event reaction capabilities that will ensure the confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation of data. 7.Must have knowledge of Information Technology Infrastructure Library (ITIL) fundamental methodology. 8.Must have the capability to effectively and efficiently manage cost, schedule and performance using integrated program management processes across all aspects of performance and in a manner that identifies opportunities for cost savings or performance efficiencies. 9.Have experience supporting virtualized environments for windows-based and Oracle-based environments. i.Deploy VmWare & Vsphere ii.Oracle global management. 10.Ability to meet all Service Level Agreements (Server/zone builds and Up-time for WAN circuits) 11.Experience operating /managing the Production Control environment i.Implement all/any updates or roll-outs to production. ii.Create new SOPs for the release/changes to production 12.Demonstrate ability to Provide Support/infrastructure for multiple environments (Development, Test, Verification & Validation, Stress Test, Production. i.Build of each environment ii.Support/maintain OS, patch-level and management of each area iii.Document build-out of each application introduced to the environment (to allow for fast rebuild/reuse of the environment 13.Maintain and support SOPs with timelines for all life cycle environments, including: i.The monitoring management, and zone capacity usage ii.Build and system administration iii.Database administration iv.Network administration v.Storage and Back-up administration vi.Security policies and procedures vii.Coordinate and support System Test &Evaluations viii.Implement, support and maintain requirements for environment Authorities To Operate ix.Intake, use and request from multiple development contractors x.Intake, use and request from multiple test and security contractors xi.Documentation and configuration of lifecycle environments xii.Movement between lifecycles xiii.Change management and troubleshooting 14.Experience providing 24x7 monitoring of the HCQIS environment of all areas. (Network, Servers, WAN, Power) 15.Provide Disaster Recovery capabilities, data back-up and restoration/resume cycle operations w/minimal interruption. RESPONSE REQUIREMENTS- HIGLAS Hosting, Operations & Maintenance: Contractors shall submit capability statements that demonstrate the capability and capacity to meet the following requirements; and respond to all the following points: (1)Written proof of a CMMI Level IV Certification, or higher Certification, or present a plan to definitively accomplish the Level IV certification by November 30, 2016. (2)Capability to develop and operate a large Oracle-based database system or a large Oracle Federal Financials installation in federally certified, NIST compliant facilities. (3)Capability to operate, manage, maintain a database system or other large computer-based financial/payment system, 24 hours/day, and meeting the Service Level Agreement set of standards listed in Appendix A. (4)Knowledge/experience/understanding of a Federal Financial Accounting-Program and the complexities associated with it, and the capability to frequently change/update the computer-based system accordingly. (5)Knowledge/ understanding of the Medicare systems that interface with HIGLAS (i.e., FISS, MSP, ReMAS, FACS, HITECH, Fee for Service. (6) Experience with comprehensive change management and configuration programs within a large and integrated system. Sharing responsibility for production deployments and making it happen on schedule, within budget, and within SLAs listed in Appendix A. (7) Experience employing a comprehensive production deployment methodology in a manner that: a. reduces the overall implementation burden b. enables the completion of production deployments on schedule, within budget, and within the applicable service levels listed in Appendix A. (8) Experience and capability to provide the following: a. OBIEE(Oracle Business Intelligence Enterprise Suite) development and guidance/auto metrics and dash board construction. (E-Business Suite) b. EVMS(Earned Value Management System) system implementation and application/operation. c. Configuration Practices and Standards d. Existing industry archiving practices e. Resource management tool is currently Tivoli f. Problem Ticket tool is currently Remedy g. Disaster Recovery, data and operations back-up capabilities. NOTE: Since HIGLAS is a payment and financial system of record, Organizational Conflict of Interest requirements will be applied to any resulting HIGLAS contractor acquisition. Therefore, any organization submitting claims to, or receiving payments from HIGLAS, (i.e. MACs) will not be considered for award. SUBMISSION REQUIREMENTS: 1.Interested parties having the capabilities necessary to perform the stated requirements shall submit capability statements to the cognizant Contracting Specialist, erin.crockett@hhs.cms.gov and the Contracting Officer at alan.fredericks@cms.hhs.gov, NLT 1200noon EDST, Tuesday, June 7, 2016. 2.CAPABILITY STATEMENTS MUST DEMONSTRATE THE MINIMUM REQUIREMENTS OUTLINED IN THE ORDER LISTED ABOVE. 3.Capability Statements shall be submitted using a.pdf or Microsoft Word.doc/docx format. No other file formats will be accepted. 4. It is the intent of CMS to establish and operate one data center- hosting and supporting the operations of multiple CMS customers and lines of businesses. It is not the intent of CMS to build and operate two(or more) separate datacenters which are co-located, rather our intent is to leverage technology and minimize cost and have one center and one staff. Therefore, interested contractors must be able to control and manage operations so that correct and appropriate costs and charges are identified, collected, and allocated to the correct CMS customer. 5.Teaming Arrangements: CMS encourages teaming. If significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements, and submit each teaming partner's respective capabilities when responding. Signed teaming agreements are not required in your response to this sources-sought notice. The capability submittal must describe what each respective team partner is performing and contributing to HIGLAS-HOM performance, and then demonstrate their respective competencies. All teaming arrangements shall include the above-cited information and certifications for each respective entity on the proposed team. The prime small business concern must demonstrate an ability to perform 51% percent of the cost incurred for personnel - with its own employees, IAW FAR 52.219-14 and 13 CFR 125.6. 6.Responses shall be limited to 20 pages ( rule of thumb one or two pages per question, and shall not exceed 7MB). Note: The Government will not consider any information exceeding the 20 page limit. Due to CMS email limitations, the Government will not accept any packages that exceed 7MB. Each page should be single spaced, with minimum font size of Times New Roman-11point. All pages must be numbered, the Government otherwise can not be liable for missing pages. 7.Responses must be submitted not later than the date specified via email (June 7, 2016). Submissions/Packages will not be returned and will not be accepted after the due date. This is not an invitation for bid, request for proposal, or other solicitation, and in no way obligates CMS to award a contract. CMS can not reimburse any costs of package preparation and submittal. This action is being performed for market research purposes. Please provide the follow Business information: 1.DUNS Number 2.Company Name 3.Company Address. 4.Company Point of Contact, phone number and email address 5.Type of company under the referenced NAICS code(s), as validated via the System for Award Management (SAM) Contractor Registration. Additional information on NAICS codes can be found at www.sba.gov. Any potential government contractor must be registered in the SAM located at http://www.sam.gov. 6.Corporate structure (corporation, LLC, sole proprietorship, partnership, limited liability partnership, professional corporation, etc.); 7.Current GSA Schedules appropriate to this Sources Sought, if applicable. 8.Current Government Wide Agency Contracts (GWACs), if applicable. 9.Point of Contact, phone number and email address of individuals who can verify the demonstrated capabilities identified in the responses. 10.Responders should also include a statement about whether or not they have an approved Federal audited accounting system. If the responder has an approved accounting system, please provide the government-issued letter in which the accounting system was deemed adequate (e.g. the name of the audit agency and audit number). You may submit as an attachment, which will not count towards the overall page limit. (Note: Any contract subsequent to this announcement will contain requirements for Contractor to be compliant to FAR Part 30-Cost Accounting Standards). Confidentiality: No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary information in any resulting solicitation. Communication Protocols: All communications regarding the HIGLAS acquisition cited in this sources sought notice shall be directed solely to: •The cognizant CMS Contract Specialist: erin.crockett@cms.hhs.gov •The CMS Contracting Officer: alan.fredericks@cms.hhs.gov •Government does not intend to respond to verbal inquiries. GOVERNMENT CONTACT INFORMATION: Centers for Medicare & Medicaid Services Attn: Ms. Erin Crockett/MS:B3-30-03 OAGM-Contracting Specialist 7500 Security Blvd. Baltimore, MD. 21244-1850 The CMS Contracting Officer for this action is Alan Fredericks, 410-786-8622; email: alan.fredericks@cms.hhs.gov -End of Text-
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(https://www.fbo.gov/spg/HHS/HCFA/AGG/HHSM500-2016-RFP-170457/listing.html)
- Place of Performance
- Address: Contractor's Location(s), United States
- Record
- SN04131422-W 20160529/160527233738-90636e7640131fec0dd48e9ee9724576 (fbodaily.com)
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