SOLICITATION NOTICE
R -- Outreach Call Center and Transitional Support Services for the Defense Centers of Excellence for TBI/PH - RFP W81XWH-16-R-0002
- Notice Date
- 6/9/2016
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Department of the Army, U.S. Army Medical Research Acquisition Activity, U.S. Army Medical Research Acquisition Activity, Attn: MCMR-AAA, 820 Chandler Street, Frederick, MD 21702-5014, Maryland, 21702-5014, United States
- ZIP Code
- 21702-5014
- Solicitation Number
- W81XWH-16-R-0002
- Archive Date
- 7/26/2016
- Point of Contact
- Mark W. Clinger,
- E-Mail Address
-
mark.w.clinger.civ@mail.mil
(mark.w.clinger.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- Attachment 11: Executive Action Joint Fact Sheet Attachment 10: Executive Order 13625 Attachment 9: DoDI 6490.10-0003 Attachment 8: Small Business Participation Proposal (Format) Attachment 7: GFE/GFP/GFI Listing Attachment 6: Access to DCoE Network/DoD IT Systems Attachment 5: Quality Assurance Surveillance Plan Attachment 4: Organizational Conflict of Interest (OCI) Certification Attachment 3: Call Volume Pricing Matrix Attachment 2: Pricing Sheet Labor Attachment 1: Non Disclosure/ Non-Use Agreement Solicitation W81XWH-16-R-0002 This is a combined synopsis/solicitation for Outreach Call Center and Transition Support Services for the Defense Centers of Excellence for Traumatic Brain Injury/Psychological Health (DCoE for TBI/PH). This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a Request for Proposal (RFP). This action is unrestricted and will not be set-aside. Proposals are being solicited in response to the requirements of the DCoE for TBI/PH as stated in the attached RFP. Description of Requirements: This is a non-personal services requirement to provide an Outreach/Transition Support Contact Call Center Program to individuals directly or indirectly affected by psychological health (PH) and traumatic brain injury (TBI). The Defense Centers of Excellence (DCoE) for PH and TBI seek Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the DCoE Outreach/Transition Support Contact Call Center Program will be staffed by professionals who are trained, certified, and licensed in varying careers that support the mental healthcare profession, i.e. social workers, etc., to bridge the transitional knowledge gap between identification and receipt of Mental Health Services for a broad range of users, including Service Members and Veterans and their Families, Caregivers, Military Leaders, Clinicians, Employers, Researchers, Educators, and Community Members. These professionals are not required to provide direct hands-on medical care or indirect care to DOD Beneficiaries under the terms and conditions of this contract nor are these professionals required or responsible for making call eligibility determinations. Membership or eligibility determination is not a requirement or function of the contract. The Contractor support also involves marketing support as well as maintaining and periodically updating the DCoE Resource Database. See RFP Section B for Planned CLIN structure. Solicitation package consists of (1) Solicitation W81XWH16R0002, with 11 separate attachments. When quoting, please refer to Solicitation W81XWH-16-R-0002. Send responses to Mr. Mark Clinger at at mark.w.clinger.civ@mail.mil The Government intends to evaluate proposals without discussions. In accordance with the RFP, proposals are due not later than 4:00PM Eastern Time, 11 July 2016. Proposals shall be e-mailed to Mr. Mark Clinger at mark.w.clinger.civ@mail.mil Proposals shall be electronically submitted (via e-mail only) to the Government Point of Contact above. In accordance with RFP Section L, your submission should include two separate parts: a Cost/Price proposal and a Non-Cost/Price proposal. The Non-Cost/Price proposal shall be submitted in MS Word or searchable PDF format. The Cost/Price proposal shall be submitted in MS Word or MS Excel 2000 or higher, but not greater than MS Word or MS Excel 2003 format. The firewall utilized by the Government contracting office does not authorize or accept zip files. In accordance with the RFP, all questions shall be addressed via e-mail to Mr. Mark Clinger mark.w.clinger.civ@mail.mil at not later than 20 June 2016 at 1:00PM Eastern Time. It is requested that only one set of questions be submitted by each offeror, as numerous sets of questions from an offeror will not be accepted. The POC for proposals and questions is Mr. Mark Clinger, U.S. Army Medical Research Acquisition Activity, Fort Detrick MD, E-mail: mark.w.clinger.civ@mail.mil This is a combined synopsis/solicitation for Outreach Call Center and Transition Support Services for the Defense Centers of Excellence for Traumatic Brain Injury/Psychological Health (DCoE for TBI/PH). This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a Request for Proposal (RFP). This action is unrestricted and will not be set-aside. Proposals are being solicited in response to the requirements of the DCoE for TBI/PH as stated in the attached RFP. Description of Requirements: This is a non-personal services requirement to provide an Outreach/Transition Support Contact Call Center Program to individuals directly or indirectly affected by psychological health (PH) and traumatic brain injury (TBI). The Defense Centers of Excellence (DCoE) for PH and TBI seek Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the DCoE Outreach/Transition Support Contact Call Center Program will be staffed by professionals who are trained, certified, and licensed in varying careers that support the mental healthcare profession, i.e. social workers, etc., to bridge the transitional knowledge gap between identification and receipt of Mental Health Services for a broad range of users, including Service Members and Veterans and their Families, Caregivers, Military Leaders, Clinicians, Employers, Researchers, Educators, and Community Members. These professionals are not required to provide direct hands-on medical care or indirect care to DOD Beneficiaries under the terms and conditions of this contract nor are these professionals required or responsible for making call eligibility determinations. Membership or eligibility determination is not a requirement or function of the contract. The Contractor support also involves marketing support as well as maintaining and periodically updating the DCoE Resource Database. See RFP Section B for Planned CLIN structure. Solicitation package consists of (1) Solicitation W81XWH16R0002, with 11 separate attachments. When quoting, please refer to Solicitation W81XWH-16-R-0002. Send responses to Mr. Mark Clinger at at mark.w.clinger.civ@mail.mil The Government intends to evaluate proposals without discussions. In accordance with the RFP, proposals are due not later than 4:00PM Eastern Time, 11 July 2016. Proposals shall be e-mailed to Mr. Mark Clinger at mark.w.clinger.civ@mail.mil Proposals shall be electronically submitted (via e-mail only) to the Government Point of Contact above. In accordance with RFP Section L, your submission should include two separate parts: a Cost/Price proposal and a Non-Cost/Price proposal. The Non-Cost/Price proposal shall be submitted in MS Word or searchable PDF format. The Cost/Price proposal shall be submitted in MS Word or MS Excel 2000 or higher, but not greater than MS Word or MS Excel 2003 format. The firewall utilized by the Government contracting office does not authorize or accept zip files. In accordance with the RFP, all questions shall be addressed via e-mail to Mr. Mark Clinger mark.w.clinger.civ@mail.mil at not later than 20 June 2016 at 1:00PM Eastern Time. It is requested that only one set of questions be submitted by each offeror, as numerous sets of questions from an offeror will not be accepted. The POC for proposals and questions is Mr. Mark Clinger, U.S. Army Medical Research Acquisition Activity, Fort Detrick MD, E-mail: mark.w.clinger.civ@mail.mil
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USA/USAMRAA/DAMD17/W81XWH-16-R-0002/listing.html)
- Place of Performance
- Address: HQ DCoE PH TBI, 1335 East West Highway, 9th Floor, Silver Spring, Maryland, 20910-3225, United States
- Zip Code: 20910-3225
- Zip Code: 20910-3225
- Record
- SN04144271-W 20160611/160609234506-31bdb8eaedf1fad952163240b9ed05ab (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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