DOCUMENT
R -- Performance Improvement - Attachment
- Notice Date
- 6/23/2016
- Notice Type
- Attachment
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Strategic Acquisition Center - Frederick;Department of Veterans Affairs;321 Ballenger Center Drive, Suite 125;Frederick MD 21703
- ZIP Code
- 21703
- Solicitation Number
- VA119A16N0201
- Response Due
- 7/6/2016
- Archive Date
- 9/4/2016
- Point of Contact
- Amanda.Burke3@va.gov
- E-Mail Address
-
melissa.maloy@va.gov
(melissa.maloy@va.gov)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Department of Veteran Affairs (VA) is issuing this Request for Information (RFI) in accordance with FAR 15.201(e). The agency does not intend to award a contract but rather gather capabilities and market information pertinent for acquisition planning. The responses to this RFI will contribute to determining the method of procurement and identify parties having an interest in and the resources to support this requirement. DESCRIPTION OF REQUIREMENT The Office of Policy and Planning (OPP) occupies a central role in supporting the Secretary's Transformational goals through performance management and continuous performance improvement. A significant amount of this support work is performed through the use of expert contractor support which provides critical market-based skills that augment the in-house activities above, as well as direct support of VA Central Office (VACO) clients. At the center of VA's transformational effort is a commitment to creating an agile, learning culture of continuous performance improvement built on Lean strategies and other performance improvement (PI) capabilities. Currently, many organizations within VA are working to drive performance improvement, seeking to facilitate a shift in culture and empower VA employees to improve outcomes for Veterans. Some examples include: a.Office of Veterans Experience, Insights and Design team and the VA Center for Innovation (VACI) -- training senior leaders to put Human-Centered Design (HCD) at the forefront of their organizations' activities, running HCD pilots, and developing a nationwide network of HCD experts. b.The Veterans' Engineering Resource Center (VERC) -- helping VHA deploy Lean management systems and drive improvements through Lean initiatives, pilot programs and trainings. c.National Center for Organizational Development (NCOD) -- strengthening VHA workforce engagement, satisfaction, and development by serving as an internal organizational consultant for VHA. While these committed practitioners are achieving some important results, several notable gaps exist in the current PI structure and culture within VA. These gaps, when addressed, provide opportunities to enhance the way that VA does performance improvement. The "As-is" gaps include: "Lack of synergy between and within VA PI organizations, potentially resulting in duplication and/or missed opportunities for synergy; "Varying methodologies that make it hard to measure success, both in the field and among PI actors; "Proliferation of improvement initiatives that create confusion for the field; "Competition among VA PI organizations that undermine morale and effectiveness of PI efforts; "Disconnects between local and VA-wide solutions that contribute to variability in outcomes. To capitalize on most recent performance improvement efforts and enable a continuous process for end-to-end performance improvement, Contractor support is needed and will focus on the implementing the following processes to support a transformational PI environment: a.Create standardized framework for improvement that clearly articulates the preferred menu of tools and methodologies and how they should be used; b.Utilization of clear coordination and collaboration to enable strategic alignment of improvement efforts; c.Build customer support model that makes it easier for VA offices and organizations to work thru internal challenges that may slow continuous performance improvement endstate. The Government is contemplating the solicitation and award of a task order contract to provide support to OPP and it's customers in the task areas below. OPP estimates eight trips per quarter to locations across the Continental U.S. Tasks: -Develop and implement a standardized framework for Performance Improvement (PI) -Establish a Performance Improvement Council -Clarify Performance Improvement Council Roles and Responsibilities -Finalize a Performance Improvement Office (PIO) organizational structure -Implement Performance Improvement centralized site for information sharing, updates and Executive PI rollout -Develop and rollout Customer Support Model -Develop and execute strategic communications plan -Establish PI Program Management and Stewardship SUBMISSION INSTRUCTIONS THERE IS NO SOLICITATION AT THIS TIME. This RFI does not constitute a request for proposals. Submission of any information in response to this RFI is purely voluntary. The Government assumes no financial responsibility for any costs incurred. If your organization has the potential capacity to perform these contract services, please respond to this RFI as follows- Cover Sheet - 1 page Please provide the following information: 1. Organization name, address, and web site. 2. Point of contact to include e-mail address and telephone number. 3. Business size (large or small). If small, please provide type of small business. 4. If applicable, GSA contract number, schedule, and SIN category. Index - 1 page Please provide an index to assist the Government in identifying where you have addressed each question below in your Capabilities Statement and Market Information. Please provide question number and corresponding page and section heading and/or paragraph number. Capabilities Statement and Market Information - Please respond to the following questions by providing a capabilities statement and market information: 1. Please provide two specific examples of your organization's breadth of expertise/competency to respond to or support (collaborate on) a broad area of continuous performance improvement. Be brief and provide quantified results. Responses to this question are limited to one page. 2. How many and which task areas can your company satisfy alone? How many and which task areas would your company be able to satisfy through a teaming arrangement, joint venture, or other partnership? 3. Provide two examples of your experience utilizing the best practices supported by the GAO Green Book and the OMB Circular A-123 with regard to standardized frameworks. Provide metrics regarding the overall size, scope and complexity of the project and the organization. 4. Please give three recent examples of your experience with specific performance improvement projects providing metrics related to the problem addressed; your role in addressing the problem; and quantifying the improvements or results your company obtained. Provide metrics regarding the overall size, scope and complexity of the project and the organization. 5. Provide a detailed example of your experience establishing a Performance Improvement Council; clarifying Performance Improvement Council Roles and Responsibilities; and developing Performance Improvement Office (PIO) organizational structure. Limit the response to two paragraphs. 6. Provide a detailed example of your experience with strategic communication planning and in developing and implementing a customer support model or platform targeting individuals and groups. 7. The performance improvement work under this acquisition requires that projects be staffed with local resources throughout VA; therefore, the Contractor must be able to provide services anywhere across the United States within a one-week notice, please describe your experience in this area and your capacity to respond to this requirement.. Please describe your experience with responding to task order proposal requests with short deadlines (1-2 weeks) to include submission of technical and price data. 8. Please describe your experience in responding to rapid and frequent shifts in requirements, during both the pre-award (amendments) and post-award (modifications) phases. Please provide at least one or two examples. 9. Please describe your familiarity and experience with Managing For Results (MFR). 10. What is the most appropriate NAICS code/ Product Service Code (PSC) for this requirement? Structure of Responses Contractors should respond to this RFI by Wednesday July 6, 2016 by 4PM ET via e-mail to Amanda.Burke3@va.gov and Melissa.Maloy@va.gov. Limit all responses to 15 pages
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/VA/AFMLOVASS/VASSMD/VA119A16N0201/listing.html)
- Document(s)
- Attachment
- File Name: VA119A-16-N-0201 VA119A-16-N-0201.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2825416&FileName=VA119A-16-N-0201-000.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2825416&FileName=VA119A-16-N-0201-000.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA119A-16-N-0201 VA119A-16-N-0201.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2825416&FileName=VA119A-16-N-0201-000.docx)
- Record
- SN04159671-W 20160625/160623234615-6fb6f79f9a422f499d1012f786867e21 (fbodaily.com)
- Source
-
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