SOLICITATION NOTICE
R -- Integrated Referral Management and Appointing Center Consolidated Call Center and Referral Management
- Notice Date
- 7/19/2016
- Notice Type
- Presolicitation
- NAICS
- 561110
— Office Administrative Services
- Contracting Office
- Defense Health Agency - Contract Operations Division-NCR
- ZIP Code
- 00000
- Solicitation Number
- PR10854299
- Archive Date
- 8/9/2016
- Point of Contact
- John A. Cowgill, Phone: 7038823996, hanika torio, Phone: 3014003009
- E-Mail Address
-
john.a.cowgill4.ctr@mail.mil, hanika.j.torio.civ@mail.mil
(john.a.cowgill4.ctr@mail.mil, hanika.j.torio.civ@mail.mil)
- Small Business Set-Aside
- Competitive 8(a)
- Description
- The Defense Health Agency (DHA) Contract Operations Division – National Capital Region (COD-NCR) hereby provides notice of a proposed contract action to provide for Integrated Referral Management Appointing Center (IRMAC) Consolidated Call Center and Referral Management (patient appointment and referral management) support to the Walter Reed National Military Medical Center (WRNMMC), Dalecarlia Annex, 6000 MacArthur Boulevard, Bethesda, MD 20816. The IRMAC is an integrated on-demand call center for the National Capital Region (NCR) enhanced Multi-Service Market (eMSM) Medical Treatment Facilities (MTFs). The IRMAC is responsible for the accurate and efficient routing and processing of fluctuating customer calls by live appointment coordinators. The IRMAC Referral Management Department is comprised of Referral Management Coordinators, who are Specialty Reviewers who perform a daily review of referrals written by a Medical Treatment Facility Provider for each clinical service across the NCR eMSM MTFs. The IRMAC develops and promotes best practices in appointing and referral management. The period of performance will be for a base period of October 1, 2016 through September 30, 2017, subject to revision, and the requirement will include four one-year option periods that may extend performance through September 30, 2021. This opportunity is available only to certified 8(a) small business concerns. DHA COD-NCR intends to competitively solicit and award a firm fixed price (FFP) contract. The North American Industry Classification System (NAICS) code is 561110 and the business size standard is $7.5M. Interested certified 8(a) firms may respond to John A. Cowgill, Senior Contract Analyst, ITSC (Support Contractor to DHA) at the email address stated herein.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/f934a37782f73a1992cd0b593103ab85)
- Place of Performance
- Address: Walter Reed National Military Medical Center, Dalecarlia Annex, 6000 MacArthur Boulevard, Bethesda, Maryland, 20816, United States
- Zip Code: 20816
- Zip Code: 20816
- Record
- SN04188334-W 20160721/160719235250-f934a37782f73a1992cd0b593103ab85 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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