SOURCES SOUGHT
70 -- Request for Information
- Notice Date
- 7/26/2016
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Consumer Financial Protection Bureau, Consumer Financial Protection Bureau, CFPB, 1700 G St NW, Washington, District of Columbia, 20552, United States
- ZIP Code
- 20552
- Solicitation Number
- CFP-16-XXXX
- Archive Date
- 8/24/2016
- Point of Contact
- Neeraj Gupta,
- E-Mail Address
-
neeraj.gupta@cfpb.gov
(neeraj.gupta@cfpb.gov)
- Small Business Set-Aside
- N/A
- Description
- This is a Request for Information (RFI) with pricing and does not constitute a request for a proposal nor commit the Government to make purchase of any supplies or services now or in the future. The information sought and provided will be used for planning purposes only (FAR 52.215-3). In addition, all documentation or information marked proprietary will be handled in accordance with applicable Government regulations. Please be advised that all submissions become property of the Government and will not be returned. The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 ("Dodd-Frank Act"), Pub. L. 111-203, established the Consumer Financial Protection Bureau ("CFPB") to regulate the offering and provision of consumer products or services under federal consumer financial laws. Consistent with the purposes of the Dodd-Frank Act, the CFPB's mission is to establish and enforce clear, consistent rules for the financial marketplace, protect American families from unfair financial practices, and develop and implement a strategy to improve the financial literacy of consumers. For more background on the CFPB, please see http://www.consumerfinance.gov/the-bureau/. CFPB is requesting vendor feedback on the questions below in order to better understanding the process, technical requirements and costs of moving to cloud services in FY17. Your feedback will assist CFPB in better understanding the costs associated with moving fully to a cloud solution (U.S. based) for email and office products, i.e. documents, spreadsheets, presentations, SharePoint, etc. CFPB is interested in all solutions provided under the EaaS BPA http://www.gsa.gov/portal/content/112223. CFPB currently has Microsoft Exchange (2010) and SharePoint (2013) hosted in a private cloud and the MS Office suite (2010) for 1940 users. Licenses for these products are part of an Enterprise Agreement with Microsoft; this agreement has 2.5 years remaining and is through a value added reseller not on the EaaS BPA. CFPB expects the number of active users to remain ~2000 over the next few years. Currently, the average user mailbox is approximately 5 GB in size and CFPB is 5 years old. CFPB users would expect to immediately access emails that are several years old and office automation tools. CFPB's Records Management team expects management tools of electronic records. Questions: Cost 1. CFPB currently has an Enterprise Agreement (EA) for Microsoft licenses set to expire in January 2019. Please provide logistical and cost information on transitioning from this EA to your product's license. 2. What are the representative total costs over 5 years by the Lots offered on the EaaS BPA? Please take into account the handling of an existing Microsoft Enterprise Agreement. a. Types and amount of typical transition costs. b. Please be as detailed as possible in the cost descriptions. c. Please break out one-time costs and on-going costs. d. Ongoing internal costs, such as administrator support, helpdesk call volumes, network connectivity to the internet. Please list any significant internal cost drivers that you have observed at other agencies. 3. How much traffic should CFPB expect to see transition (when moving email and office productivity software to the cloud) from the internal LAN to the MTIP/TIC? 4. CFPB currently uses ZixSelect to encrypt emails. What are the cost/capabilities of an equivalent encryption capability in your proposed solution? 5. What are the costs for generic mailboxes and distribution lists? 6. CFPB currently uses OneNote (part of the Microsoft Office Suite). For non-Microsoft solutions, what are the cost/capabilities of an equivalent Notes capability in your proposed solution? 7. What are the cost tiers for including Blackberry's Enterprise Server (BES) for 1900 users. Capability 1. Please describe your Office Automation (Lot 2) offerings. Do these capabilities replicate those offered out-of-the box in Lot 1? 2. Please describe your Electronic Records Management (Lot 3) offerings. Do these capabilities replicate those offered out-of-the box in Lot 1? 3. Please describe the Fedramp compliance level currently achieved for each of your supported deployment models (Gov't Community Cloud, Private Cloud, and Public Cloud). 4. If you are undergoing Fedramp compliance reviews, please describe the expected level upon completion and current completion date by deployment model. 5. Can you provide a sense of how data loss incidents are handled (e.g. CFPB security access to logs, down time for users, time delay from incident to notification of CFPB)? 6. How much visibility into logs and packet monitoring will CFPB have to your services to support forensic studies and security incident handling? 7. Does your service integrate with Department of Homeland Security's Einstein E3A service? 8. How do you track performance (downtime, security incidents, lost data, intrusion)? 9. Please provide some information on the migration approach. And what are the anticipated known impacts to the end user? 10. CFPB will continue to maintain its Active Directory in-house. How do you recommend integrating CFPB's AD with your solution? 11. For desktop clients (e.g. Outlook, Word, etc.), what are the required upgrade guidelines to stay "in sync" with your cloud backend? 12. Please provide some guidelines and considerations on integration activities that need to happen with existing on-premises platforms as part of the cloud migration. CFPB currently has Active Directory, Surefire, Splunk, CISCO room-to-room video conference equipment; Lync based presence, ClearWell, Relativity, and Citrix Remote Access. 13. CFPB uses Salesforce and Remedyforce as its primary development platform for several applications. It is also rolling out Box as its Document Management Solution. What are key security considerations and limitation for cloud-to-cloud integrations (Salesforce and Box.com)? 14. Are there any current Microsoft Office products that you currently do not migrate to the cloud or have equivalent products in your solution? 15. What are your standard Recovery Time Objective and Recover Point Objective in archiving and backing up data (emails and files) stored in the cloud? 16. Please list any examples of and lessons learned from recent migrations you have done with organizations of similar size to CFPB. Timeline/Effort 1. Please provide a high-level overview of the migration process and estimate of effort involved. 2. How much downtime is typical during migration (email outage during business hours)? 3. How to handle change management and training of users and system administrators? 4. What suggestions can you provide for a bake-off (including business use cases and technical evaluation criteria) of the offerings if this was part of the contract evaluation phase before award? Instructions: 1. Deadline - Responses must be received no later than 14 calendar days after RFI issuance a. If this date falls on a weekend or holiday, the previous business day will be the deadline. 2. Questions - Clarifying questions will be permitted and answered on a rolling basis during the 14 calendar days. a. Answers will be provided directly to the requestor without a copy to all BPA holders. 3. Submission - Email questions and final submissions to Neeraj.Gupta@cfpb.gov. 4. Format - Final submission can be a combination of PDF, Word, and Excel formats. 5. Page limit - Please limit your response to no more than 20 pages (inclusive of attachments). In responding to the questions above, we request your feedback be provided in a frequently asked question layout (question proceeded by an answer) to the extent possible. If there is additional information that you believe would be helpful to CFPB in better understanding costs and cost drivers to move to the cloud, please feel free to provide. Any additional information is limited to 10 pages and is in addition to the 20 page limit.
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