Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF AUGUST 08, 2016 FBO #5372
DOCUMENT

J -- Maint Contract w/4-Option-Years for Prosthetics Department RICOH Copiers - Attachment

Notice Date

8/6/2016
 

Notice Type

Attachment
 

NAICS

811212 — Computer and Office Machine Repair and Maintenance
 

Contracting Office

Department of Veterans Affairs;Network Contracting Office 20;1495 Wilmington Drive, Suite 360;DuPont WA 98327
 

ZIP Code

98327
 

Solicitation Number

VA26016Q0793
 

Response Due

8/11/2016
 

Archive Date

8/21/2016
 

Point of Contact

Robert E. Lentz
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

STATEMENT OF WORK (SOW) 1. Contract Title. Support services, parts and labor for approximately 14 Aficio Multifunction B&W Laser print/scan/fax digital imaging systems. 2. Background. VA VISN 20 facilities have Ricoh MFP installed in Anchorage, Boise, Oregon and Washington which require service, maintenance and supplies. Ricoh equipment requires trained and qualified technicians to perform maintenance. Ricoh MP 5002G, W533G800024 (EID/Ser# 13124881/C86034781) - located in Anchorage Ricoh MP 5002G, W533GA00023 (EID/Ser# 1246009991/C86037278) - located in Boise Ricoh MP 5002G, W533G900012 (EID/Ser# 13127640/C86037279 - located in Boise Airport Warehouse Ricoh MP 5002G, W533G800014 (EID/Ser# 13126833/C86036141) - located in Portland Ricoh MP 5002G, W533G800012 (EID/Ser# 13125068/C86036140) - located in Portland Ricoh MP 5002G, W533G800003 (EID/Ser# 13126732/C86036142) - located in Vancouver Ricoh MP 5002G, W533G800028 (EID/Ser# 13126844/C86036143) - located in Vancouver Ricoh MP 5002G, W533G800009 (EID/Ser#13126848/C86036139) - located in Tacoma Ricoh MP 5002G, W533G800031 (EID/Ser# 13126756/C86036137) - located in Seattle Ricoh MP 5002G, W533G800039 (EID/Ser# 13126955/C86036138) - located in Seattle Ricoh MP 5002G, W533G800010 (EID/Ser# 13126579/C86036144) - located in Roseburg Ricoh MP 5002G, W533G800040 (EID/Ser#13127023/C86036146) - located in Spokane Ricoh MP 5002G, W533G200075 (EID/Ser# 13126832/C86036136) - located in Walla Walla Ricoh MP 5002G, W533G800038 (EID/Ser# 13126954/C86036145) - located in White City 3. Scope. The following duties fall within the scope of work for Ricoh Business Systems: a) Contractor to provide cost per copy onsite maintenance to include but not limited to preventative (maintaining equipment by providing systematic inspection and correction of incipient failures before they occur or develop into major defects) and repair (remedial) services, all labor, certified Ricoh Copier Service Technicians, travel transportation, parts and components, test equipment, maintenance materials, tools, drums and supplies to include toner and staples (excluding paper). b) Contractor will ensure that a method is identified on how they intend to count copies to the COR prior to beginning service. Method will ensure accuracy and transparency. c) Respond by phone to all service calls and provide unlimited times of on-site service during the hours stated in paragraph 4(g) d) Guarantee a reasonable amount of service uptime with minimum of no less than 95% 4. Specific Tasks. Responsibilities of work: a) Materials and Parts: Materials and parts include but not limited to parts required for maintaining copier operation (excluding paper). b) Certification: Only certified Ricoh trained service technicians shall be allowed to perform maintenance under this contract. Offeror shall provide copies of their technician's certificates as proof of training to the CO, to include all new technicians hired after award of contract. c) Repair (remedial) Services: Consist of those service calls necessary for repairs not caused by fire, water, accident, and/or fluctuation in electrical power or customer abuse. This will include other services necessary to maintain the equipment in first-class operating condition to include but not limited to cleaning, lubricating, adjusting as part of the scheduled maintenance service and replacing parts when required. In the event the copier cannot be repaired, "loaner" copier will be provided by the vendor at no cost not to exceed 30 days. d) Cost: Cost of maintenance will be "cost per copy" set fee. The cost shall be associated with the description to include but not limited to the listed models. The fees are listed in the price schedule. e) Monthly Invoices: Monthly invoices shall list each copier separately with service identification number (SID), number of copies, and monthly cost. Invoices are to be submitted within 14 days at the end of the previous month. Monthly invoices are to be consolidated by site. f) Label: Contractor shall affix a label indicating the name of the Contractor, a local contact telephone number and SID to be called for repair services. The contractor shall remove any pre-existing labels other than the Government's equipment label or bar code. g) Customer Service Desk: Contractor shall provide a Customer Service Desk staffed Monday through Friday 8:00 a.m. to 4:00 p.m. except for Federal Holidays. Answering machines and/or services are acceptable as long as a customer service representative is available during the above business hours. h) Repair/Service procedures: The Government shall contact the contractor's Customer Service Desk and provide the SID of the machine and describe the problem with the device. The customer service representative shall provide the caller with a trouble ticket number, which acknowledges the call and will simplify the follow-up process that may be required at a later date. i) Response Time: Contractor shall provide a certified service technician on-site to commence repairs within 24 hours of the customer request. Service must be completed between 8:00 a.m. and 4:00 p.m. In the event the technician is not able to complete the repairs during the initial visit to the site, the government user will be notified of the reason for not completing the work. The technician shall disable the equipment to prevent further use and/or damage until repairs can be completed. Upon completion of repairs, the technician shall brief the Government user of the repairs accomplished and demonstrate that the repairs have been completed and obtain a signature from the Government user on the company's repair or service order prior to departing the VA facility. j) While on VAMC premises, contractor employees shall wear a visible picture identification badge. Upon arrival the technician make contact with the VA representative that was identified during the service request call. 5. Performance Monitoring (if applicable). Monthly verification of correct invoice by comparing the monthly copier count with the average copies per month. If numbers are significantly out of average range of copies per month a copy count will be taken by the COR to verify the invoice copy count is accurate. 6. Security Requirements. Badging 7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). N/A 8. Other Pertinent Information or Special Considerations. N/A 9. Risk Control No equipment will be located in sensitive areas or in areas of infectious disease. 10. Place of Performance. Service will be required at: Anchorage - W533G800024 (EID/Ser# 13124881/C86034781) 1201 North Muldoon Road Bldg 120, Room 2A Anchorage, AK 99504-6104 Boise -W533GA00023 (EID/Ser# 1246009991/C86037278) 500 West Fort Street Bldg. 27, Room G01B3 Boise, ID 83702 Boise Airport Warehouse - W533G900012 (EID/Ser# 13127640/C86037279 1287 W. Boeing Street Boise, ID 83705 Portland - W533G800014 (EID/Ser# 13126833/C86036141) 3710 SW US Veteran Hospital Road Bldg. 100, Room 1C-174 Portland, OR 97239-2999 Portland - W533G800012 (EID/Ser# 13125068/C86036140) 3710 SW US Veteran Hospital Road Bldg. 100, Room 1C-175E Portland, OR 97239-2999 Vancouver - W533G800003 (EID/Ser# 13126732/C86036142) 1601 E. 4th Plain Blvd Bldg. 15, Room 113 Vancouver, WA 98661 Vancouver - W533G800028 (EID/Ser# 13126844/C86036143) 1601 E. 4th Plain Blvd Bldg 15, Room 204 Vancouver, WA 98661 Tacoma - W533G800009 (EID/Ser#13126848/C86036139) 9600 SW Veterans Drive Bldg. 3, Room 164 Tacoma,WA 98493 Seattle - W533G800031 (EID/Ser# 13126756/C86036137) 1660 S. Columbian Way Bldg. 100, Room 1D556 Seattle, WA 98108 Seattle - W533G800039 (EID/Ser# 13126955/C86036138) 1660 S. Columbian Way Bldg. 100, Room 1D556 Seattle, WA 98108 Roseburg - W533G800010 (EID/Ser# 13126579/C86036144) 913 NW Garden Valey Blvd Bldg. 1, Room D105 Roseburg, OR 97471 Spokane - W533G800040 (EID/Ser#13127023/C86036146) 4815 N. Assembly St Bldg. 31, Room 103 Spokane, WA 99205 Walla Walla - W533G200075 (EID/Ser# 13126832/C86036136) 77 Wainwright Dr Bldg. 74, Room 153 Walla Walla, WA 99362 White City - W533G800038 (EID/Ser# 13126954/C86036145) 8495 Crater Lake Highway Bldg. 212, Room 157A White City, OR 97503 POCs: Anchorage - Robert Reynolds Boise - Lani Hoye Boise Airport Warehouse - Nathanael Stewart Portland/Vancouver -Tracey Brown Seattle/Tacoma - Chandler Feuk Roseburg - Kay Harris Spokane - Shelly Sumner Walla Walla - Martin Kelley White City - Randy Tegge 11. Period of Performance. This contract is effective 1 October 2016 through 30 September 2016 with four option years as follows: Option Year 1: 1 October 2016 through 30 September 2017 Option Year 2: 1 October 2017 through 30 September 2018 Option Year 3: 1 October 2018 through 30 September 2019 Option Year 4: 1 October 2019 through 30 September 2020 12. Deliverables DELIVERABLES/MILESTONES The Contractor shall adhere to the following schedule and deliverable requirements. All electronic submissions shall be in [i.e. Word, Excel ] format. ItemDescriptionDue DateNo. of CopiesFormatAddressee 1Recommended Maintenance ListingWith Proposal 2Graph or chartCO 2Pre-service conference - signed copy of COTR delegation and other forms (copies provide to Contractor and COTR)TBD within 7 days after receipt of order to proceed 3Hard CopyCOTR CO Contractor 3Status meetings between COTR and Contractor (and CO where required). Date, attendees and topic provided. Plus, a COR and Contractor invoice verification meeting. TBD - Monthly2Electronic acceptableCO COTR CONTRACTOR 13. Working Hours Regular hours are 8:00 am to 4:00 pm, local time, Monday through Friday except for Federal Holidays. Work outside the normal working hours when directed by the VA must be with the written approval of the Contracting Officer unless those hours have been included. Work outside these hours at the request of the Contractor shall not result in any increase in price. LEGAL HOLIDAYS (1)The Federal Government observes the following days as holidays. New Year's DayJanuary 1st* Martin Luther King's BirthdayThird Monday in January Presidents' DayThird Monday in February Memorial DayLast Monday in May Independence DayJuly 4th* Labor DayFirst Monday in September Columbus DaySecond Monday in October Veterans' DayNovember 11th Thanksgiving DayFourth Thursday in November Christmas Day December 25th* *If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday. (2) In addition to the days designated as holidays, the Government observes the following days: Any other day designated by Federal Statute Any other day designated by Executive Order Any other day designated by the President's Proclamation 14. Delivery Schedule. The performance period of this contract is anticipated to be 365 Days.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/SeVANC/VAPSHCS/VA26016Q0793/listing.html)
 

Document(s)

Attachment
 

File Name: VA260-16-Q-0793 VA260-16-Q-0793.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2926796&FileName=VA260-16-Q-0793-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2926796&FileName=VA260-16-Q-0793-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04212704-W 20160808/160806233127-8d3c11ddcd446ce39363785fc3058d95 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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