SOLICITATION NOTICE
R -- National Cancer Institute’s Contact Center
- Notice Date
- 8/18/2016
- Notice Type
- Presolicitation
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, National Cancer Institute, Office of Acquisitions, 9609 Medical Center Drive, Room 1E128, Rockville, Maryland, 20852, United States
- ZIP Code
- 20852
- Solicitation Number
- N02CO51028-27
- Point of Contact
- Rosa M. Lopez, Phone: 2402765426, Jill Johnson, Phone: 240-276-5395
- E-Mail Address
-
rosa.lopez@nih.gov, jill.johnson2@nih.gov
(rosa.lopez@nih.gov, jill.johnson2@nih.gov)
- Small Business Set-Aside
- N/A
- Description
- Note: This synopsis follows a Sources Sought notice that was released on October 23, 2015 under HHS-NIH-NCI-SS-ETSB-1028-57 THIS IS A NOTICE OF INTENT, NOT A REQUEST FOR PROPOSAL. A SOLICITATION WILL BE ISSUED ON A LATER DATE. Description: The National Cancer Institute's (NCI's) Contact Center, also known as NCI's Cancer Information Service (CIS), was established in 1975 and is a Federally funded program that is an essential part of NCI's cancer education and information efforts. The first call the Contact Center took was in early 1976. This project is for the re-competition of contract HHSN261201000004C with Fred Hutchinson Cancer Research Center. Prior to the current contract, NCI's CIS Contact Center operated concurrently through 4 competitively awarded five-year contracts. The purpose of this support is to provide scientifically based, unbiased information to patients, their families and friends, physicians and other health professionals, and the general public about all aspects of cancer including: cancer research and clinical trials, cancer prevention, risk factors, symptoms, early detection, diagnosis, treatment, living with cancer, and tobacco and cessation counseling and information. The NCI Office of Communications and Public Liaison (OCPL) coordinates and manages the Institute's interaction with the public (including patients, friends and family), researchers, and the media. OCPL informs the public and the media about the Institute's research activities and scientific advances. OCPL also works closely with NCI scientists and partner organizations to design and develop effective methods to reach diverse audiences and to meet their needs for the latest, evidence-based cancer information. The NCI's CIS is an important component of the agency's communications enterprise and supports the NCI mission in numerous ways. The NCI Contact Center: •Serves as the voice of the NCI to the public •Supports clinical trials recruitment and NCI's clinical trials initiatives •Impacts health behavior by providing accurate, credible and evidence-based cancer and smoking cessation information The project will require a contractor to manage the following scope of work in support of the NCI Contact Center: •Cancer information (in English and Spanish) along the cancer continuum •Clinical trials information and recruitment •Information about NCI and its programs, priorities, and activities •Smoking cessation counseling and information Specific tasks to be performed by the Contractor include the following: 1.Provide client-centric cancer and smoking cessation information to meet client needs across all access channels. Current channels include: (a) telephone, (b) e-mail, (c) LiveHelp (online chat service), and (d) community engagement via social media accounts. 2.Manage personnel, financial, and material resources to ensure that all contract requirements are met and high-quality service is provided to the public. 3.Develop, implement and evaluate the training for NCI Contact Center Staff. Training includes: 1) Initial Training; 2) Continuing Education (CE); and, 3) Coaching and mentoring sessions. 4.Collect data routinely and on an ad-hoc basis using only NCI-approved data collection tools and systems and complete Electronic Contact Record Form (ECRF) for each contact at the time of the inquiry. 5.Provide adequate facilities for the operation of the Contact Center and the operation of contract activities. The Contractor will provide necessary office space, furniture and equipment (except where noted in the contract), workstations, resources, and supplies to carry out all activities of the contract. The NCI Contact Center will be arranged to provide a suitable working environment and to facilitate effective communication and supervision. The office layout will include area(s) for private conversations and coaching sessions, conference calls, and meetings. This also includes assuring the security of facilities used to conduct the work of the contract and the security of all Government-furnished equipment and systems. 6.Conduct pilot projects and develop potential health communication research projects or activities. Any pilot projects or health communication research projects and activities will support NCI's research mission and priorities. 7.Provide PCs with Microsoft Office software in a version that is compatible with the multiple Government-supplied systems to be used to operate the Contact Center. Work in partnership with IT and Telecommunications Systems providers selected by the Government to ensure optimal Contact Center operations. 8.Communicate regularly with NCI in support of ongoing contract tasks, including quarterly presentations to members of OCPL Leadership. In addition, the Contractor will provide communications support to NCI Divisions, Offices, and Centers (DOCs). 9.Maintain training and other materials used to support the operations of the Contact Center (e.g., knowledge base entries, standard responses, business rules, quality tools, and other standard operating procedures). 10.Create reports and maintain an organizational structure for the reports by type and date in an electronic format accessible by the Government. Prior to the creation and delivery of the reports, the Contractor will coordinate with the Government report formats, data elements, naming conventions, content, and delivery methods. The Government anticipates that one (1) contract will be awarded with an anticipated period of performance, inclusive of options, of March 1, 2017 to February 28, 2022. The NAICS Code is 561422. The RFP will be available electronically at a later date and may be accessed through the FedBizOpps at www.fbo.gov. WE ENCOURAGE ALL RESPONSIBLE SOURCES, PARTICULARLY SMALL BUSINESSES, TO SUBMIT A PROPOSAL, WHICH WILL BE CONSIDERED BY THE AGENCY. This notice does not commit the Government to award a contract. No collect calls will be accepted. No facsimile or email transmissions will be accepted. IT IS THE OFFEROR'S RESPONSIBILITY TO MONITOR THE ABOVE MENTIONED SITE FOR THE RELEASE OF THE SOLICITATION AND ANY AMENDMENTS.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/NIH/RCB/N02CO51028-27/listing.html)
- Record
- SN04231496-W 20160820/160819001005-480232dfba2cb293ecc92694fcfa4eea (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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