SOLICITATION NOTICE
G -- To support the HP Service Center system - Notice of Intent to Sole Source
- Notice Date
- 8/20/2016
- Notice Type
- Presolicitation
- NAICS
- 811212
— Computer and Office Machine Repair and Maintenance
- Contracting Office
- Department of Health and Human Services, Program Support Center, Division of Acquisition Management, 12501 Ardennes Avenue, Suite 400, Rockville, Maryland, 20857, United States
- ZIP Code
- 20857
- Solicitation Number
- OS179954
- Point of Contact
- Kevin Ceponis,
- E-Mail Address
-
kevin.ceponis@psc.hhs.gov
(kevin.ceponis@psc.hhs.gov)
- Small Business Set-Aside
- N/A
- Description
- To support the HP Service Center system Intent to Sole Source: Pursuant to the authority of FAR 13.106-1(b)(1)(i), the Contracting Officer may solicit from one source if the Contracting Officer determines that the circumstances of the contract action deem only one source is reasonably available. The Department of Health and Human Services (DHHS), Program Support Center (PSC), Acquisition Management Services (AMS) on behalf of PSC, Office of the Chief Information Officer (HHS/OS/OCIO) intends to sole source to: Iron Bow Technologies, LLC 4800 Westfields Blvd, Ste 300 Chantilly, VA 20151-2299 This document outlines a comprehensive professional services catalog proposal for the HP Open View Service Center application. Service Center is the incidents and requests tracking ticketing system currently used by the Office of Enterprise Applications Development (OEAD)/CSD and their customers in the Department of Health and Human Services (HHS), located in Silver Spring, Maryland. The current support agreement with HP Open View is a licensing agreement that provides access to HP support for topics related to standard, out-of-the-box (OOB) objects and configuration records issues. In contrast, the professional services catalog offered by Iron Bow Technologies (IBT) allows OEAD to continuously maintain and enhance software features that are specifically tailored to support the HHS. The Service Center application was first deployed at HHS/OEAD in January 2003. In late 2002, as part of an initiative to modernize the software supporting several of the helpdesks in Silver Spring, HHS purchased software and licenses for HP Open View Service Center, and then selected Northrop Grumman Information Technology via the National Institutes of Health Electronic Commodities Store III (NIH ECSIII) contract to provide support for installation and development. Service Center interacts with other installed software for network management and asset tracking to further automate the IT support functions of the HHS helpdesks. Service Center also interfaces with Knowlix, Knowledge Management software. By using Service Center as the help desk software, HHS moved toward a single helpdesk solution, which is in keeping with the "One HHS" vision. In addition to Service Center, HHS has begun adding the functionality of HP Open View Web to add a web-based problem solving and tracking solution to the already successful PC-based system. OEAD is currently deploying the web-based version to EHRP POC in the field. This enables customers to enter a trouble ticket without having to contact the helpdesk. HHS was instructed to transition their payroll system and related functions to the Department of Defense (DOD), Defense Finance and Accounting Service (DFAS), and Defense Civilian Pay System (DCPS). HHS already had a significant investment in HP Open View Service Center's local client and web as its problem ticket resolution tracking system. The project engineer conducted work sessions with HHS and DFAS representatives and collected information on their respective business processes. The project engineer then compiled technical requirements, which lead to an efficient interface design. The central enhancement consisted of bridging and synchronizing the HHS HP Open View Service Center and DFAS ticketing systems. The proposed bridge was successfully implemented in April 2005 and is still in use today. World Wide Technologies (WWT) Inc. was approved as a sole source vendor based on their knowledge of HHS's implementation of the HP Open View software. In October 2006, WWT Inc. continued to support HHS by upgrading and enhancing the HP Open View Service Center incidents and requests tracking software from version 5.X to 6.X. World Wide Technologies Inc. built and implemented Activity and Trend Reports, on-demand reporting facility, an automated bridging operation for DFAS, and a data storage and archiving system to accommodate the growth in the number of future users, requests and ticket volume This is not a solicitation for competitive proposal. No solicitation document is available. All responsible sources that have determined that they can provide the same services may submit product information and a capabilities statement addressing their specific abilities regarding this requirement. The email subject line must reference OS179954. All responses are due by Sept 4, 2016, 8:00 AM Eastern Time and can be sent to Kevin.Ceponis at kevin.ceponis@psc.hhs.gov. A determination by the Government not to compete this proposed contract base upon responses to this notice is solely within the discretion of the government
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/PSC/DAM/OS179954/listing.html)
- Record
- SN04233634-W 20160822/160820233121-757bb56318d2abebb66c62530576400e (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |