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FBO DAILY - FEDBIZOPPS ISSUE OF SEPTEMBER 01, 2016 FBO #5396
SOLICITATION NOTICE

L -- VA HR-LOB Help Desk-Hyper Care increase - Package #1

Notice Date
8/30/2016
 
Notice Type
Fair Opportunity / Limited Sources Justification
 
NAICS
541611 — Administrative Management and General Management Consulting Services
 
Contracting Office
General Services Administration, Federal Acquisition Service (FAS), Assisted Acquisition Services Division (2QFA), 26 Federal Plaza, Room 20-100, New York, New York, 10278, United States
 
ZIP Code
10278
 
Archive Date
9/29/2016
 
Point of Contact
Charles Thomas Ade, Phone: 347-525-5151, Eleanor Lincoln, Phone: 212-577-8624
 
E-Mail Address
charles.ade@gsa.gov, eleanor.lincoln@gsa.gov
(charles.ade@gsa.gov, eleanor.lincoln@gsa.gov)
 
Small Business Set-Aside
N/A
 
Award Number
GS-02F-0036U-GST0213CJ0007
 
Award Date
8/30/2016
 
Description
Help Desk-Hyper Care increase of $74,211.33 incremental funding The requested VA requirements are for IBM to provide hyper-care support to the VA functional help desk in order to supplement staff in anticipation for an elevated number of help desk calls due to the increasing size of deployments. This support is an increase in level of effort of existing hyper-care support to improve overall help desk response time and speed the resolution of submitted help desk tickets due to the increased help desk demands via high number of tickets being submitted due to population size, which is now over 400,000. Support will provide for faster workforce stabilization.
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/notices/4ab57801384cd12cb98db050b294d296)
 
Place of Performance
Address: 6710 Rockledge Drive, Bethesda, Maryland, 20817, United States
Zip Code: 20817
 
Record
SN04246798-W 20160901/160830235039-4ab57801384cd12cb98db050b294d296 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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