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FBO DAILY - FEDBIZOPPS ISSUE OF OCTOBER 19, 2016 FBO #5444
DOCUMENT

W -- 580-17-1-2308-0001 - FY17 New leased pager contract with option years for MEDVAMC - VA256-16-AP-9011 - Attachment

Notice Date

10/17/2016
 

Notice Type

Attachment
 

NAICS

517210 — Wireless Telecommunications Carriers (except Satellite)
 

Contracting Office

Department of Veterans Affairs;Southeast Louisiana Veterans HCS;1555 Poydras Street;New Orleans LA 70114
 

ZIP Code

70114
 

Solicitation Number

VA25617N0029
 

Response Due

10/26/2016
 

Archive Date

11/25/2016
 

Point of Contact

Winston P. Graber
 

E-Mail Address

6-8466<br
 

Small Business Set-Aside

Total Small Business
 

Description

Special Notice Special Notice This is a Sources Sought notice to award a firm fixed contract in accordance with FAR 6.203. The Department of Veterans Affairs at 2002 Holcombe Blvd, Houston TX 77030 has a requirement for leasing high quality and reliable alphanumeric and digital pagers. This notice is published to conduct market research to determine if there are available Small Business distributors of Lease Pagers products/services. Interested parties responding to this sources sought request shall submit the following information at a minimum: (1) company name and address, point of contact with phone number, and DUNS number; (2) documentation relating to capability of performance; (3) any other pertinent company documentation. This is not a request for proposal any notice received must show clear and compelling evidence that competition would be advantageous to the Government please see statement of work attached. A determination to compete this proposed action is solely within the discretion of the Government. All submission should be sent to Winston.graber@va.gov no later than Oct. 26, 2016 at 12 noon CST. referencing Solicitation Number VA256-17-N-0029 ? PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS Office of Information & Technology Michael E. DeBakey VA Medical Center (MEDVAMC), Houston, Texas MEDVAMC Leased Pagers Date: June 15, 2015 ? Contents 1.0BACKGROUND3 2.0APPLICABLE DOCUMENTS3 3.0SCOPE OF WORK4 4.0PERFORMANCE DETAILS5 4.1PERFORMANCE PERIOD5 4.2PLACE OF PERFORMANCE5 4.3TRAVEL6 5.0SPECIFIC TASKS AND DELIVERABLES6 5.1CONTRACT MANAGEMENT6 5.2INITIAL DELIVERY OF EQUIPMENT/AIR SERVICE IMPLEMENTATION6 5.3ORDERS FOR NEW SERVICE/EQUIPMENT 7 5.4EQUIPMENT REPLACEMENT 7 5.5EQUIPMENT UPGRADE/EXCHANGE7 5.6FAILURE TO RESPOND/RESTORE PERFORMANCE 7 6.0GENERAL REQUIREMENTS8 6.1ENTERPRISE AND IT FRAMEWORK8 6.2POSITION RISK DESIGNATION LEVELS8 6.3CONTRACTOR PERSONNEL SECURITY REQUIREMENTS9 6.4SCHEDULE FOR DELIVERABLES10 6.5PERFORMANCE METRICS11 6.6FACILITY/RESOURCE PROVISIONS11 6.7GOVERNMENT FURNISHED PROPERTY11 ADDENDUM A12 ADDENDUM B16 ? 1.0 BACKGROUND This requirement is for a leased pager system for Michael E. DeBakey Veterans Affairs Medical Center (MEDVAMC), which consists of a medical center at Houston, Texas and 16 ancillary facilities within a 150 mile radius of the MEDVAMC in Texas. Objective is to: 1) lease high quality and reliable alphanumeric and digital pagers with coverage sufficient to extend to all specified locations; 2) ensure rapid activation and/or replacement; and 3) ensure reliable and flexible accounting and reporting capabilities. Contractor shall furnish and maintain all necessary parts, labor, supplies, equipment, and materials involved in providing leased alphanumeric and digital pagers and on-air service. This service is required to maintain medical personnel emergency on-call procedures. 2.0 APPLICABLE DOCUMENTS In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following: 1.44 U.S.C. § 3541, "Federal Information Security Management Act (FISMA) of Federal Information Processing Standard (FIPS) 140-2. FIPS can be found at http://www.itl.nist.gov/fipspubs/ 2.44 U.S.C. § 3541, "Federal Information Security Management Act (FISMA) of 2002" 3.Federal Information Processing Standard (FIPS) FIPS Pub 201, "Personal Identity Verification of Federal Employees and Contractors," March 2006 4.Department of Veterans Affairs (VA) Directive 0710, "Personnel Suitability and Security Program," June 4, 2010 (https://voa.va.gov/ in the Security Library) 5.36 C.F.R. Part 1194 "Electronic and Information Technology Accessibility Standards," July 1, 2003 6.VA Directive 6500, "Information Security Program," August 4, 2006 (https://voa.va.gov/ in the Security Library) 7.VA Handbook 6500.6, "Contract Security," March 12, 2010 (https://voa.va.gov/ in the Security Library) 8.Technical Reference Model (TRM) (reference Contractor Library at http://www4.va.gov/TRM/TRMHomePage.asp 9.FIPS Pub 201, "Personal Identity Verification of Federal Employees and Contractors," March 2006 10.5 U.S.C. § 552a, as amended, "The Privacy Act of 1974" 11.OMB Circular A-130, "Management of Federal Information Resources," November 28, 2000 12.VA Handbook 6500, "Information Security Program," September 18, 2007 13.VA Handbook, 6500.5, Incorporating Security and Privacy in System Development Lifecycle. 14.National Institute Standards and Technology (NIST) Special Publications 15.An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, March 2005 16.36 C.F.R. Part 1194 "Electronic and Information Technology Accessibility Standards," July 1, 2003 3.0 SCOPE OF WORK The contract requirement is for leased alphanumeric and digital pagers and associated air service. The coverage area for the leased pagers (other than the Nation-wide pagers) shall be the State of Texas. The Contractor shall ensure that the signal provides 100% coverage, penetrates all buildings on the MEDVAMC campus and is of sufficient strength to ensure all leased equipment receives messages. If necessary, to ensure the proper transmission and/or reception of paging messages in all areas, the Contractor shall provide any and all required supplemental equipment (e.g. passive antennas) and service at no additional charge to MEDVAMC. All alphanumeric pagers under this contract shall be at least equal in performance and features to the Sun Telecom T3 Plus. All digital pagers under this contract shall be at least equal in performance and features to the Sun Telecom 800 Plus C. Alphanumeric and digital pagers shall be capable of group paging. The number of pager units and the features required by MEDVAMC is noted below; however, the Contractor must provide flexibility in accommodating possible changes in the quantities and minimum characteristics. All pagers provided shall be brand new and in 100% operating condition, meeting or exceeding the minimum salient characteristics specified. All equipment and services must be HIPAA Compliant. Contractor will be responsible for maintenance, service, parts and repairs on all leased pagers. Contractor is responsible for providing replacement of out-of-service pagers upon notification of using agency. 3.1SYSTEM INFORMATION 1.Provider must be an FCC licensed carrier and own the paging networks being utilized. 2.Provider must be able to provide HIPAA compliant equipment and services. 3.Provide a description of your products and services. Describe the technology your network uses for one-way messaging. 3.2PAGERS 3.2.1Quantities 1.909 Numeric/Digital pagers (Sun Telecom 800 Plus C or comparable) and any additional pagers as needed - Statewide Coverage 2.270 Alpha Numeric pagers (Sun Telecom T3 Plus or comparable) and any additional pagers as needed - Statewide Coverage 3.12-Way Alpha Numeric pager (SunTelecom ST902 or comparable) and any additional pagers as needed - Nationwide Coverage 3.2.2Characteristics "Same area code and prefix on all pagers for each individual site "Numeric pagers should be standard 10-digit sequencing (xxx xxx-xxxx, approved by MEDVAMC) "Black in color "Operation with one (1) AAA or AA battery "Minimum 20 message slots "Backlight display "Message time-stamping "Numeric retrieval "Numeric & alpha numeric (one way) retrieval "Audible tone and silent vibration features "Date/time of day display "Message lock (10 message slots) "Memory retention; (when the pager is turned off, all pages with time of day remain in memory.) "Memory retention (when battery dies pages stay in memory) "Memory full display (when 40 messages are stored in memory, memory full notice is displayed). "Memory full - new message causes the oldest (first) read message to be overwritten (when read "messages are erased, the display returns to the standby screen) "Duplicate message display "Battery low notification both audible and displayed "Retrieval time for pages should be no more than 20 seconds 4.0 PERFORMANCE DETAILS 4.1PERFORMANCE PERIOD The period of performance shall include one (1) base period and four (4) one (1) Year option periods. Exercise of option periods is at the sole discretion of the Government and contingent upon availability of funds. Base year: October 1, 2016 to September 30, 2017 Option 1: October 1, 2017 to September 30, 2018 Option 2: October 1, 2018 to September 30, 2019 Option 3: October 1, 2019 to September 30, 2020 Option 4: October 1, 2020 to September 30, 2021 Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). There is ten (10) Federal holidays set by law (USC Title 5 Section 6103) that VA follows: Under current definitions, four are set by date: New Year's DayJanuary 1 Independence DayJuly 4 Veterans DayNovember 11 Christmas DayDecember 25 If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday. The other six are set by a day of the week and month: Martin Luther King's BirthdayThird Monday in January Washington's BirthdayThird Monday in February Memorial DayLast Monday in May Labor DayFirst Monday in September Columbus DaySecond Monday in October ThanksgivingFourth Thursday in November 4.2PLACES OF PERFORMANCE 1.Main Hospital: Michael E DeBakey VA Medical Center (MEDVAMC), 2002 Holcombe Blvd. Houston Texas 77030-4298 2.Richmond VA Outpatient Clinic (ROPC), 22001 Southwest Freeway, Suite 200 Richmond, TX 77469 3.Houston Domiciliary Care for Homeless Veterans (DOM), 7329 Fannin Street Houston, TX 77030 4.Houston West Vet Center (PVC), 701 N. Post Oak Suite 102, Houston, TX 77024 5.Tomball VA Outpatient Clinic (TBOPC), 1200 W. Main Street, Tomball, TX 77375 6.Texas City VA Outpatient Clinic (TOPC), 9300 Emmett F. Lowry Expressway, Suite 206, Texas City, TX 77591 7.Galveston VA Outpatient Clinic (GOPC), 3828 Avenue N. Galveston, TX 77550 8.Lake Jackson VA Outpatient Clinic (LJOPC), 208 Oak Drive South Lake Jackson, TX 77566 9.Beaumont VA Outpatient Clinic (BOPC), 3420 Veterans Circle Beaumont, Texas 77707 10.Katy VA Outpatient Clinic (KOPC), 750 Westgreen Blvd. Katy, TX 77450 11.Conroe VA Outpatient Clinic (COPC), 690 South Loop 336 West, Conroe, TX 77304 12.Charles Wilson VA Outpatient Clinic (CWOPC), 2206 North John Redditt Drive Lufkin, TX 75904-1776 13.Harris County Vet Center (SVC), 14300 Cornerstone Village Drive, Suite 110, Houston, TX 77014 14.Jefferson County Vet Center (BVC), 990 IH10 North, Suite 180, Beaumont, TX 77702 15.Health Services Research & Development Center for Innovations & Quality Effectiveness & Safety (NABISCO), 2450 Holcombe, Suite 01Y, Houston, TX 77021 16.Houston Vet Center (RVC), 3000 Richmond Avenue, Suite 355, Houston, TX 77098 17.McGovern Drop-in Center (DGHC), 1418 Preston Street, Houston, TX 77002 18.Any future facilities 4.3TRAVEL The Government does not anticipate travel to perform the tasks associated with the task order effort. All travel and associated costs required by the Contractor for the completion of the defined task(s) are the responsibility of the Contractor and will be included in the firm fixed price. 5.0 SPECIFIC TASKS AND DELIVERABLES The Contractor shall provide all service and deliverables as required, described and detailed herein and shall meet all service and delivery timelines as specified by the Contract. The contractor shall provide 909 Numeric/Digital pagers, 270 Alpha Numeric pagers, 1 Two-Way Alpha Numeric pager, and any additional pagers as needed at no cost to the MEDVAMC OI&T Service described in the scope of work. A monthly service plan will apply to these pagers. As these pagers are used for emergency/urgent notifications, the contractor will maintain a fully functional paging network with service throughout the Michael E. DeBakey VA Medical Center service area and most of Texas must be available 24hrs per day 7 days per week, 365 days per year. 5.1TASK 1 - CONTRACT MANAGEMENT The Contractor shall provide a listing of key personnel to act as the Contractor's points of contact for the administration of this contract and to act as the points of contact on issues related to trouble reporting, trouble report resolution, contract orders, order status, billing and invoicing. The listing shall contain the names, positions, email addresses and toll-free telephone numbers of the points of contact. The Contractor shall provide a timeline/detailed schedule and escalation procedure for restoration of services in the event service is interrupted. 5.2TASK 2 - INITIAL DELIVERY OF EQUIPMENT/AIR SERVICE IMPLEMENTATION The Contractor shall be responsible for provisioning the requested numbers of leased pagers and ensuring signal strength/viability of coverage in all buildings/required areas. If necessary, to ensure the proper transmission and/or reception of paging messages in all areas, the Contractor shall provide any and all required supplemental equipment (e.g. passive antennas) and service at no additional charge to MEDVAMC. Contractor shall provide Forty (40) digital and ten (10) alphanumeric spare pager units at no additional cost (inactivated at the time of delivery) to the Contracting Officer's Representative (COR), to be used for emergencies and/or replacement of failed units, and shall ensure that this number of spares in continually available. The Contractor shall not invoice for these units until they are activated. The COR will ensure this reserve stock level is maintained and make the determination regarding the use of these spare units. All deliveries will be made to the Houston VAMC unless directed otherwise by CO or COR. Delivery Address: MEDVAMC OI&T 2002 Holcombe Blvd Room BB-100M, Attn: Telecom Houston, Texas 77030 5.2.1System Outages During an outage, contractor will immediately notify the OI&T COR or authorized representative. The contractor will make every effort to have systems restored in a timely manner. Contractor will make efforts to restore outages after normal business hours, holidays, or weekends and an OI&T COR or authorized representative to be provided to contractor, will be notified and updated as necessary on the outage status until systems are restored to normal. Contractor will provide a redundant back-up number for each pager so that if the primary system goes down, the back-up may still be available and not impede service. 5.2.2Pager Performance The pagers will be able to receive pages at a minimum via either direct call from a phone, or through an online system made available by the contractor. 5.3TASK 3 - ORDERS FOR NEW SERVICE/EQUIPMENT All new orders (equipment or air service) must be accomplished within seven (7) calendar days of notification from the COR. All deliveries will be made to the Houston VAMC unless directed otherwise by COR. In all cases of new equipment requests, the Contractor shall generate a work order indicating the following: A. The effective date for activation of each individual pager ordered (to be billed the following month if activated in the middle of the month), B. The pager number, C. The cap code number, D. The account number, and E. The item number against which it will be charged. Pagers may also be cancelled at any time without penalty to the VA. 5.4TASK 4 - EQUIPMENT REPLACEMENT Any equipment, pager, any part of a pager, or pager case that malfunctions or becomes damaged or nonfunctional due to normal day-to-day use and subjected to normal wear will be repaired or replaced at no cost to MEDVAMC. Equipment which fails during the contract period shall be replaced from the supply of spare equipment at the VA and activated by the Contractor. The failed equipment shall then be replaced by the Contractor on the next scheduled delivery, or earlier if deemed necessary by the COR. The Contractor shall provide the COR with the necessary procedures and materials for the return of defective, broken, or unnecessary equipment prior to the beginning of contract performance. 5.4.1Charges for pagers lost or damaged outside of normal wear and tear VA will reimburse contractor not to exceed contractors cost to replace pages lost or damaged outside of normal wear and tear according to the following schedule: 5.4.1.1100% of pager value within 90 days of service activation; 5.4.1.275% of pager value within 180 days of service activation; 5.4.1.350% of pager value within 270 days of service activation; 5.4.1.425% of pager value within 325 days of service activation; 5.4.1.5No charge for pagers in service 365 days or more; 5.5TASK 5 - EQUIPMENT UPGRADE/EXCHANGE MEDVAMC reserves the right to periodically review its requirements and - if desired - change equipment types, digital and/or alpha numeric pagers for two way messaging devices or any other combination of equipment within the scope of this contract. When this right is exercised an equitable adjustment will be negotiated through the Contracting Officer. 5.6TASK 6 - FAILURE TO RESPOND/RESTORE PERFORMANCE For failure to respond within two (2) hours of a call from MEDVAMC requesting the activation of a spare unit, a deduction of 1/30th of the monthly rate will be taken for that day, and for each twenty-four (24) hour period thereafter that the equipment is inoperable due to no responsiveness. Failure to respond to activation requests and requests from the COR to restock and/or exchange failed units within two (2) days will be considered grounds for invoking provisions of default. This penalty will be waived under unusual or extraordinary circumstances at the discretion of the Contracting Officer. For failure to ensure adequate reception (in the event of "dead areas" within the Houston division or other designated area), within twenty-four (24) hours of notification by the COR, a deduction of 1/30th of the monthly rate will be taken for each twenty-four (24) hour period thereafter that the equipment is inoperable. This penalty will be waived under unusual or extraordinary circumstances at the discretion of the Contracting Officer. 5.7TASK 7 - ON-LINE ACCOUNT MANAGEMENT SYSTEM Contractor must provide an on-line account management system that allows access to usage reports by line. The portal at a minimum will allow the MEDVAMC account administrators: "See and run reports of dates, times, numbers for which pages were received; "Run reports showing message information; "Add or modify the features of a device; "Activate a replacement device, add a new unit or activate a spare unit; "Retrieve electronic invoicing for account; "View device details or modify device reference information. 6.0 SECURITY REQUIREMENTS 6.1.1Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security. 6.1.2All contractors, subcontractors, and third-party servicers and associates working with VA information is subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures. 6.1.3The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination. 6.1.4VA Information Custodial Language - Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data -General, FAR 52.227-14(d) (1). 6.1.5Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract. 6.1.6The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract. 6.1.7The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed. 6.1.8If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12. 6.1.9If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship. 6.1.10The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated. 6.1.11For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COTR. 6.1.12The A&A requirements do not apply and a Security Accreditation Package is not required. 6.2SHEDULE FOR DELIVERABLES A. Contract Management documents: No later than time of initial delivery of equipment and implementation of air service. B. Initial Delivery of Equipment/Air Service Implementation: Within thirty (30) days of contract award. C. Orders for New Service/Equipment: Completion within 7 days of order/notification D. Go Live and Training/All Deliverables: Complete within 1 week of Staging If for any reason the scheduled time for a deliverable cannot be met, Contractor is required to explain why (include the original deliverable due date) in writing to the Contracting Officer (CO), including a firm commitment of when the work shall be completed. The notice to the CO shall cite the reasons for the delay and the impact on the overall project. The CO will review the facts and issue a response in accordance with applicable regulations. 6.3INVOICES & PAYMENT PROCEDURES 6.3.1Invoices: 6.3.1.1Invoices must include: oName and address of the Contractor; oInvoice date and number; oContract number, contract line item number and, if applicable, the order number; oEach invoice will contain pager numbers listed in ascending order by Sub-Account Number provided by the MEDVAMC along with the type of pager being billed. oA summary of the bill including the amount of each pager type is also required. oDates of Services rendered oQuantities oUnit prices with extended total oProof of service must be provided with each invoices oOriginal invoices for the prior months must be mailed by the 5th working day of the next month to: 6.3.1.2The billing address is as follows: FSC VA (667) P. O. Box 149971 Austin, Texas 78714 6.3.1.3Copy of invoice should be provided to billing address: Michael E. DeBakey VA Medical Center PO#: ________________ Attn: OI&T, Room BA-200B 2002 Holcombe Blvd. Houston, TX 77030 6.3.2Payments 6.3.2.1Payments to the Contractor shall be made monthly, in arrears, upon receipt of properly prepared invoice at the office designated to receive the invoice. The Contractor shall submit an original invoice (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. 6.3.2.2The Administrative Officer of the Office of Information Technology will be the point of contact and responsible for certifying that the invoices are acceptable for payment. Invoices submitted without the contract number may delay payment. "Payments: Payments made under this contract constitute the total costs of all services rendered. No additional charges shall be billed by any other party furnishing services or supplies, unless specific prior authorization is obtained from the Contracting Officer. "All travel costs associated with services shall be included in the unit cost for services provided. Contractor will not be paid any additional cost. "Neither the contractor nor his/her employees shall solicit contributions, donations, gratuities, or gifts from the beneficiary or beneficiary's family members. 6.4PERFORMANCE METRICS The Contractor shall monitor performance against the established schedule, milestones, risks and resource support outlined in the approved Contractor Project Management Plan and shall report any deviations from the Plan. At a minimum, the following metrics shall apply: Performance ObjectivePerformance StandardAcceptable Performance Levels 1.Technical NeedsShows understanding of requirements Efficient and effective in meeting requirements Meets technical needs and mission requirements Offers quality services/productsSatisfactory or higher 2.Project Milestones and ScheduleQuick response capability Products completed, reviewed, delivered in timely manner Notifies customer in advance of potential problemsSatisfactory or higher 3. Project StaffingCurrency of expertise Personnel possess necessary knowledge, skills and abilities to perform tasksSatisfactory or higher 4. Value AddedProvided valuable service to Government Services/products delivered were of desired qualitySatisfactory or higher The Government will utilize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the Contractor is performing the services required by this PWS in an acceptable manner. The Government reserves the right to alter or change the surveillance methods in the QASP at its own discretion. A Performance Based Service Assessment Survey will be used in combination with the QASP to assist the Government in determining acceptable performance levels. 6.5FACILITY/RESOURCE PROVISIONS The Government will provide controlled access to the areas and other resources required in order to accomplish the Tasks associated with this PWS. The Government will assign a primary REPRESENTATIVE to work with the Contractor in providing information and resources in a manner to maintain contract continuity. The REPRESENTATIVE will receive deliverables outlined in the contract 6.6CHANGES TO STATEMENT OF WORK Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/NOrVAMC/VAMCCO80220/VA25617N0029/listing.html)
 

Document(s)

Attachment
 

File Name: VA256-17-N-0029 VA256-17-N-0029.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3058703&FileName=VA256-17-N-0029-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3058703&FileName=VA256-17-N-0029-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Department Of Veterans Affairs;Michael E. DeBakey Mdical Center;2002 Holcombe BLVD;Houston, TX.

Zip Code: 77030-4298
 

Record

SN04305664-W 20161019/161017234202-c45862ecd6701c0ee1f4c3705292e55a (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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