AWARD
99 -- Oracle Exadata
- Notice Date
- 11/23/2016
- Notice Type
- Award Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Army, Army Contracting Command, ACC - NJ (W15QKN), BUILDING 10 PHIPPS RD, PICATINNY ARSENAL, New Jersey, 07806-5000, United States
- ZIP Code
- 07806-5000
- Solicitation Number
- W15QKN-17-T-07W1
- Archive Date
- 12/6/2016
- Point of Contact
- John C. Scott, Phone: 9737249061, Jason Melofchik, Phone: 9737242575
- E-Mail Address
-
john.c.scott158.civ@mail.mil, jason.h.melofchik.civ@mail.mil
(john.c.scott158.civ@mail.mil, jason.h.melofchik.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Award Number
- W15QKN-17-F-0003
- Award Date
- 11/21/2016
- Awardee
- Alliance Technology Group, 7010 HI Tech Drive, Hanover, Maryland 21076-1367, United States
- Award Amount
- 77803.25
- Description
- Oracle Exadata Premier Support for Systems and Customer Data and Device Retention. The Contractor shall provide Oracle Exadata Premier Support for Systems and Customer Data and Device Retention, which is required to effectively support and sustain the Oracle hardware at PL ALTESS. This support requirement includes Premier Support for Systems, which consists of around the clock 7x24 support hours, remote assistance both online and over the phone, software upgrades and patches, replacement parts, and on-site support as needed. Customer Data and Device Retention is also required, which is a support option that allows PL ALTESS to retain any de-installed and replaced nonfunctioning devices (failed disks, flash drives, and cards with non-volatile Random Access Memory), allowing for secure control of sensitive data. The contractor shall provide Oracle Exadata Premier Support for Systems to include replacement of failed hardware components, software resolution and updates to correct defects and software technical support. The contractor shall provide diagnosis of system problems and continuous problem resolution by phone, e-mail, or online assistance, providing both responsive and proactive services that will allow operational efficiency.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/2dc67c74adee1b121a8c18af580cdcc8)
- Record
- SN04336129-W 20161125/161123234405-2dc67c74adee1b121a8c18af580cdcc8 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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