FBODaily.com | FedBizOpps: MOD | D | End User IT Support/Services for Pacific Region

FBO DAILY - FEDBIZOPPS ISSUE OF DECEMBER 10, 2016 FBO #5496
MODIFICATION

D -- End User IT Support/Services for Pacific Region

Notice Date: 12/8/2016
Notice Type: Modification/Amendment
NAICS: 541519 — Other Computer Related Services
Contracting Office: Defense Logistics Agency, DLA Acquisition Locations, DLA Contracting Services Office - Philadelphia, 700 Robbins Avenue, Philadelphia, Pennsylvania, 19111-5096, United States
ZIP Code: 19111-5096
Solicitation Number: SP4701-16-R-0090
Point of Contact: Deno M Montgomery,
E-Mail Address: deno.montgomery@dla.mil
(deno.montgomery@dla.mil)
Small Business Set-Aside: Competitive 8(a)
Description: COMBINED SYNOPSIS/SOLICITATION REQUEST FOR PROPOSAL (1) Action Code: N/A (2) Date: December 6, 2016 (3) Year: 2017 (4) Contracting Office Zip Code: 19111 (5) Classification Code: 541519 (6) Contracting Office Address to send hard copies to: DLA Contracting Services Office Philadelphia 700 Robbins Avenue, Building # 26/2, North Side Philadelphia, PA 19111 Subject: End User IT Support/Services for Pacific Region (7) Proposed Solicitation Number: SP4701-16-R-0090 (8) Closing Response Date: January 4 th, 2017 at 12:00 pm (9) Contact Point: Deno Montgomery, Deno.Montgomery@dla.mil 215-737-2189 (10) Contract Award: NA (11) Contract Award Dollar Amount: NA (12) Contract Line Item Number: (13) Contract Award Date: NA (14) Contractor: NA (15) Description: (i) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This requirement shall be restricted to 8(a) Certified Small Businesses. (ii) Solicitation Number: SP4701-16-R-0090 (iii) This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-87. (iv) The North American Industrial Classification System (NAICS) code for this acquisition is 541519. (v) BASIS FOR AWARD: Award shall be made to a responsible small business whose proposal represents the lowest price technically acceptable (LPTA) offer. (vi) Schedule of Items/Statement of Work: DLA Information Operations (J6) has a requirement for End User IT Support/Services: SECTION 1: PERFORMANCE WORK STATEMENT (PWS) 1.1 BACKGROUND The Defense Logistics Agency provides worldwide log i st i c s support for the m i s s ions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. In support of Defense Logistics Agency’s ( DLA's) mission, DLA) Information Operations, J6, is the Agency’s knowledge broker, providing comprehensive, best practice Information Technology (IT) support to the Department of Defense (DoD) and DLA Business Community resulting in high quality information systems, customer support, efficient and economical computing, data management, and telecommunication services. DLA Information Operations (J6) has the responsibility of providing End User IT support services for its user population as well as those of other DLA, DoD and contractor entities and the activities that these organizations support on DLA operated facilities. The Information Operations Stakeholder Integrated Services, Customer Support and Readiness (J63A) office is responsible for providing Enterprise IT Helpdesk and Desktop Level End User Support functions worldwide. End user / Desktop Support work is provided by a mix of government and contractor personnel and is divided into Regions for support efforts. These regions are: Europe/Africa/Southwest Asia, Northeast United States, National Capital Region, Southeast United States, Central United States, Western United States and Pacific. Some of these regions will be split up to Sub Regions due to their Geographic size and/or scope of effort. The purpose of this document is to provide objectives and requirements for Information Technology (IT) End User IT Operations Services, System and Network Administration, and Information Assurance/Support to users at DLA facilities and locations as prescribed herein. IT support is typically aligned based on levels of responsibility and capability. The IT Incident Management goal is to return to normal service level, as soon as possible, with the smallest possible impact on the business activity of the organization end user. The IT Incident Management process is handled in a tiered approach. Initial Contact: This level is typically the initial contact with the customer and handles requests for service (i.e. incoming calls, emails, walk-ins, reports, letters, radio requests, etc.), assesses the impact, severity, and priority of the incident; and attempts to resolve the problem during the initial customer contact. This is work provided by another part of the IT organization. Direct Customer Support: This level can be referred to as deskside support and includes typical touch labor functions, remote control support processes, management and maintenance of IT equipment used by the DLA end user. This level will typically be provided incident or service request tickets for issues / problems not resolved on initial contact. Due to the proximity to the customer, this level may receive initial contact requests with the customer and should accept and enter those requests into the call management system. The final level of support, and not included in this requirement is back end systems administration / application development. This is work provided by another part of the IT organization to strives to maintain systems availability and security. Service requests (work orders) are also managed and are standard services when a user requests support, delivery, information, and advice which are not a result of a failure in the IT infrastructure. Special Notice: Primary initial contact support will be provided by the DLA Enterprise Helpdesk (EHD-T1). The EHD-T1 provides a single point of contact (SPOC) serving the DLA’s 36,000+ end users at various global locations. EHD service provider performs a multitude of activities. They answer DLA’s end users’ calls, emails, and web submissions, via contractor provisioned, configured and managed technologies. They log all trouble tickets into a government provided incident and service management solution conforming to ITIL v3. The technology is configured and managed by the government. 1.2 Objective and Scope The objective of this initiative is to provide End User IT Operations Services, System and Network Administration, and Information Assurance/Support to all DLA users/customers in a geographic area. This service/support will be focused primarily on the users that are located in the Pacific Region area and may be defined to a subset of that region – see attachment 1 for specific locations. The Contractor shall ensure that all customers, whether in the defined service area, Teleworking, working remotely, or at another duty location receive the same high quality service and support. This effort shall continue to promote commonality of function and administration. The scope of this effort is to provide End User IT Operations Services, System and Network Administration, and Information Assurance/Support for users of DLA information systems to include the Non-Classified Internet Protocol Routing Network (NIPRNET) and Classified Secret Internet Protocol Routing Network (SIPRNET), and theater based specific networks. IT support is required for the Technology Management of DLA systems resources at the locations identified in the Place of Performance. Additional End User support is needed in April 2017 in Guam and Korea for the remainder of the Base Period. System/Network Administration and Information Assurance support for Pearl Harbor will begin in September 2017 and continue for the remainder of the Base Period. This support requirement will continue for the duration of the contract. 1.2.1 Incident Management. The contractor shall triage, identify, work and resolve IT incidents encountered by DLA IT system users, by following and complying with approved DLA standard operating procedures. The goal is to return DLA users to productive service within the timeframes identified in the performance metrics of this contract. 1.2.2 Service Request Management. The contractor shall review, take action and resolve IT service requests assigned by following and complying with approved DLA standard operating procedures. This includes but may not be limited to request for changes in environment, installation, move or change in computing hardware or software, or changes to the physical infrastructure. 1.2.3 Escalation Management. The contractor shall immediately escalate Incidents or Service Requests that are outside the scope of their responsibility to the appropriate work group. The contractor shall follow and comply with DLA standard operating procedures. 1.2.4 Program Management. The Contractor shall provide program management support to ensure that work performed over the life of the contract is managed efficiently and effectively and that requirements and performance goals are met. The contractor shall review services provided and recommend improvements to DLA IT operating procedures what will provide gains in efficiency and customer satisfaction while reducing operating costs. 1.2.5 Support Environment. The contractor shall provide end user support, to include configuration, build, tear down, placement, maintenance and administration for the following types of equipment: desktops, laptops, thin clients, Windows and Apple Tablets, Scanners and digital plotters, Desktop and Network printers, iPhones with CAC reader, other mobile devices, monitors and VOIP desk phones and other devices as defined by the government. 1.2.5.1 Contractors shall be required to support systems and users operating on classified networks and to provide incident response as a result of spillages and systems recovery efforts. The Contractor shall ensure that a minimum of the identified support staff maintains active SECRET clearances for support purposes. 1.3 Specific Tasks 1.3.1 Program Management Support The Contractor shall provide program management support to ensure that work performed over the life of the contract is managed efficiently and effectively and that requirements and performance goals are met. The Contractor shall ensure that DLA systems support are planned, developed, tested, deployed, and operated in a controlled manner. Communications between all team members is critical to ensure that DLA users, networks, and systems are successful. The Program Manager shall be the single point-of-contact to ensure effective program management, direction, administration, quality assurance, and control of the contract. The Contractor shall provide program management services and support during Pacific Region working days/hours to include being available for face to face interaction. 1.3.1.1 Transition Plan: The Contractor shall provide a transition plan identifying project in- and out- transition processes and schedule. The contractor shall plan and execute a support transition plan for the sites listed in Attachment 1, to begin support transition on the date identified and to provide full performance on, or before, the full performance date as specified in this contract. The Contractor shall develop and maintain a resource/GFI spreadsheet to identify resource and training information. The spreadsheet shall include, at a minimum, the information included in Enclosure 3, Resource Spreadsheet Template. The Contractor shall submit the Resource/GFI spreadsheet within 5 days of contract award. The Contractor shall update all employee changes and send an electronic copy of the updated spreadsheet to the COR and the Program Manager(s) within 1 business day, with the exception of the training status. Upon receipt of the training notice, the Contractor shall submit weekly training status updates to the COR until all designated resources have completed the training. 1.3.1.2 Weekly meetings. The contractor shall meet weekly with the COR/COTR to discuss issues, concerns, and on-going efforts, as well as address identified program risks and action items. 1.3.2 Project Management The vendor shall develop project plans, determine additional hardware requirements, and recommend strategies to meet government requirements for the deployment of new software and OSs as required, at the direction of the government. 1.3.2.1 Service Collaboration. The vendor shall collaborate with all other J6 Enterprise Service Areas (ESAs) and contract support teams required to provide and maintain world-class services for the DLA customer. The Vendor will be required to interface with other vendor personnel performing on other contracts awarded by the government in support of Information Technology management. Vendors providing IT support to the DLA customer should collaborate and coordinate actions to the maximum extent possible to alleviate contention for resources or duplication of effort. Issues arising from lack of collaboration shall be brought to the COR / COTR attention immediately. 1.3.3 End User Support (Desk-side and Remote Assistance) The goal of Desktop Support Services is to maintain and return customers to normal IT Operations, as soon as possible, with the smallest possible impact on the business activity of the organization’s end user(s). The vendor shall provide local and remote Technical Support Services for end user support on the NIPRNET and SIPRNET for DLA users/customers/activities located in the defined service locations. The vendor shall provide more complex support for IT Solutions software and hardware service request/incident processing for end-user issues that are not resolved at Initial Response Support level. This support includes the tracking of incident/service request from receipt through closure using a DLA Trouble Ticket Tracking System. DLA J6 currently utilizes the “Commercial Off the Shelf” (COTS) software “BMC Remedy”; however, the vendor shall use the system provided by DLA to remain consistent across the DLA Enterprise. The Contractor shall provide IT support in the following task areas: 1.3.3.1 Device Build, maintenance and administration. The vendor shall provide hardware/software configuration of desktop, laptop, thin clients, mobile devices and printer/scanner devices as required by DLA standards. This shall include setup, installation, initialization, and test of hardware/software, operating systems (OS), interfaces (user, network, and applications), and standard applications. The vendor shall perform troubleshooting and reconfigurations due to problems, performance issues, or requirement changes. Baseline configurations shall be applied using disk-imaging utilities. The vendor shall utilize a DLA standard workstation image, deploy the image to the staged hardware and deploy the system to IT Systems as required. 1.3.3.2 IT Incident and Customer Service. The vendor shall resolve IT Incidents assigned to their workload queues in the government provided Trouble Ticketing System within the timeframes required in this performance work statement. The timeframe is defined as the time from when the incident ticket is placed in the support group queue in the trouble ticketing system until the time the problem is resolved and verified with the user. These include but are not limited to: · IT Incidents involving VIPs must be resolved within 4 hours (PPS and Outside of PPS) 98% of the time. · High/ Critical priority Incidents will be resolved within 4 PPS business hours 98% of the time. · Medium and Low Incidents will be resolved within 3 business days 98% of the time. · Speed to Assign Incidents will be completed < 1 hour 85% of the time · Initial Response to the Customer (e.g. Email, Phone, OCS) for Incidents will be processed <4 hours 85% of the time during PPS. 1.3.3. 3 IT Service Requests. The vendor shall review, action and resolve IT service requests assigned (See Attachment 2), to include documenting resolution and actions taken in the trouble ticketing system. This includes but may not be limited to request for changes in environment, installation, move or change in computing hardware or software, or changes to the physical infrastructure. Service requests shall include work required by another J6 Enterprise Service Area (ESA) in support of overall mission completion. The timeframes for service request resolution as defined in this contract are: · Work Orders / Service Requests shall be resolved within 5 business days 85% of the time. Service Requests that are awaiting delivery from resulting from a procurement shall be placing in a “pending” status and resumed when the item is available. · Speed to Assign Work Order / Service Request will be completed < 1 business day 85% of the time. · Initial Response to the Customer (e.g. Email, Phone, OCS) for Work Order / Service Request will be processed <3 days 85% of the time. · Service Request resulting from a CERT Tasking. The Vendor must coordinate, manage, implement, track and support all CERT issued guidance in the timeframes specified in the messages. Preliminary analysis must be completed within 48 hours of receipt and posted in the appropriate tracking system as determined by the Government. If a Plan of action and milestones (POAM) is warranted, it must be submitted to the Government 5 working days prior to the due date unless otherwise specified in the CERT Tasking. · Utilize approved automated systems to remotely deploy applicable software upgrades, patches, and mandated DLA Computer Emergency Response Team (CERT) tasking’s. · Remediate scan result findings as required. 1.3.3.4 Software Support. The vendor shall provide software support: · Provide software integration, identification of products to meet customers’ requirements current and future. · Provide technical support, software installation and configuration. · Augment support for releases/upgrades/patches, configuration, troubleshooting and resolution for various software packages. · Provide feedback to Application Developers regarding COTS/GOTS software code or software defects. 1.3.3.5 Device wiping and restoration. The vendor shall wipe and/ or restore to working order IT equipment where practical. Devices that have been designated to be no longer useable or to be disposed of shall be wiped of data in conformance with DLA and DoD standards. 1.3.3.6 Asset Management. At sites without a formal asset management team, the vendor shall provide asset management functions including management of shelf stock, shipping and Return Merchandise Authorization (RMA) services as needed for the locations identified in this document. The vendor will be required to keep inventory records current in the DLA Inventory Tracking and Management (ITAM) system. For sites with formal asset management team members, the contractor shall only be required to assist in prepping items for shipment or final disposition to include cleaning and wiping of data. Sites that require the vendor to provide full asset management support will be identified in the site location attachment. At these non-prime locations, the vendor shall provide minimal asset management support to include maintaining a minimal stockpile of spare equipment to support the on-site customer as directed by DLA Asset Management (J64). This support includes asset accountability, storage and issue tracking. The vendor will not be expected to complete annual wall-to-wall inventories. 1.3.3.7 Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs). One IMAC should include a workstation, monitor and peripherals associated with an individual, where applicable. One IMAC should also contain the removal, storage, and subsequent replacement of such equipment during office furniture modification, and other applicable events, and operational verification once finished. IMACs shall be completed on the prescribed date on the service request but not later than 5 days from submission. 1.3.3.8 Technology Refresh. The vendor shall plan for technology refreshes as determined by the government. The vendor shall anticipate, plan, and augment staff appropriately for technology refresh es. The vendor shall ensure user data is safeguarded and properly secured during device replacements or refreshes. The vendor shall plan for a 20% replacement per year. Surges may be required for upgrades to technology or operating systems. 1.3.3.9 Mobile Devices. The vendor shall provide sustainment support and the installation, configuration and maintenance of the DLA-Wide Mobile Device services, to include, but not limited to: · Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs. Keep pace with new products and enhancements to mobile technology. · Assist the government in providing technical reviews for mobile computing devices. · Respond to user requests for service and/or information for their mobile device needs. · Deploy enterprise applications and software for mobile devices, to include wireless air cards, access points and Operating system updates. · Train end users on mobile device technology · Assist with the deployment of security and device management policies 1.3.3.10 Special Needs Support. The vendor shall provide technical support and assistance for users with special needs. This support includes work such as requests for hardware/software to support persons with disabilities. Examples include but are not limited to: ZoomText, JAWS, Dragon software, Sorensen/Z5 video phones, tablets or other type of video enabled devices. 1.3.3.11 Ancillary Services. The vendor may be required to augment other DLA vendor/service areas to include but not limited to: installation / removal of hardware components, installing patch cables and / or power cycling of devices. 1.3.4 Information Assurance Support. Pacific requires a wide range of Information Assurance (IA) and IT Services and Support assistance. Specific duties that the Contractor will perform are provided below. The Contractor must be prepared to respond to offer tasks and emergencies that are within the scope of this contract. 1.3.4.1 Information Assurance Officer (IAO). Assigned as the Information Assurance Officer (IAO) who is responsible for ensuring the IA program and policy requirements are met in accordance with DoD and DLA IA policy (e.g., DLA IA Management Controls, DLA IA Operational Controls, etc.). IAO is responsible for day-to-day operational support such as issuing Token Cards for users as required, tracking of various assigned IA tasks such as Blackberry required scanning, remedy ticket submission and tracking for inter organization tasking. 1.3.4.2 Authority to Operate (ATO). Maintain the Authority to Operate (ATO) for the DLA Hawaii (NIPRNet), DLA Hawaii (SIPRNet), DLA Far East (Japan, Korea, Guam, Singapore, and Thailand) networks using EMASS; and the VTC systems located at Camp Smith, Pearl Harbor and various other Pacific Locations. Tasks include annual IA reviews, addressing outstanding FISMA Plan of Action and Milestones (POA&M) items, and developing/updating/testing IT Continuity of Operations (COOP) plans. Coordinate Certification and Accreditation (C&A) requirements with DLA J611. Provide IT advisory services regarding platform, infrastructure, and technical aspects of IT systems undergoing certification and accreditation. Interprets and applies IA standards. Develops validation procedures used in IT tests to assure compliance with DLA policies governing the protection, integrity, and availability of DLA/DoD information resources. 1.3.4.3 IA System Administration. Responsible for the administration of the DLA J6 CERT Tracking and Reporting System Enterprise (CTARSE) and Vulnerability Management System (VMS) database. Acknowledge tasking’s and advisories as they occur. Monitor completion dates and determine when time extensions are required. Report compliance or submit Time Extension Requests and POA&Ms to the DLA CERT for approval. Review and update monthly IAVA briefing charts when issued by DLA CERT. Develop procedures to validate compliance with IA Vulnerability Alerts (IAVAs). Evaluate systems per ACAS scans and Security Technical Implementation Guides (STIGs). 1.3.4.4 IA Awareness. Implement and maintain Enterprise-wide IA Awareness training through the DLA Skillport database while tracking user IA Awareness training compliance. Develop and promulgate security awareness newsletters, posters, announcements, desktop screensavers and bulletins. 1.3.4.5 Web Monitoring. Monitor web filtering alerts and implement policies for web filtering. Develop and enforce acceptable use policies for Network. 1.3.4.6 eRetina. Responsible for generating eRetina output on all DLA NIPRNet and SIPRNet computer systems. Prepare report and send to appropriate personnel for remediation. Consolidate findings and provide report to the Information Assurance Manager (IAM) for vulnerability assessment reporting. 1.3.4.7 DLA Cert. Collaborate with the DLA CERT regarding plans and initiatives affecting/involving systems security. Respond to INFOCON Tailored Readiness Options (TROs) as dictated by the DLA CERT or CYBERCOM. 1.3.5 Enterprise System Administration Support. Contractor shall provide software and Windows Server System Administration support for all DLA systems to include software/hardware configuration, security implementation, application interfaces, troubleshooting, consultation and new workload planning to the variety of current and new customers. 1.3.5.1 Active Directory Administration. Contractor shall provide support for the implementation and configuration of Global Policy Objects (GPO) within the DLA active directory domain in accordance with policies of the DLA Information Assurance Manager. The Contractor will serve as the subject matter expert and participate in monthly teleconferences involving DLA Enterprise Administrators 1.3.5.2 VmWare ESXi. Contractor shall provide support for the implementation and configuration of virtualization technologies including VmWare ESXi software within the environment. 1.3.5.3 Storage Area Network Administration. Contractor shall provide support for implementation, configuration and management of Storage Area Network. 1.3.5.4 Workstation Deployment. Contractor shall provide technical guidance on new workstation deployment utilizing automated methods such as a Pre-Boot Execution Environment (PXE) in conjunction with System Center Control Manager. 1.3.5.5 Software Support. Software support shall be provided, but is not limited to the following: · Windows 2008 Server · HP UNIX · Windows 7 · VmWare ESXi Server · Microsoft Internet Information Server · Microsoft System Center Control Manager · Microsoft SQL · Microsoft Exchange · Netbackup · Microsoft Office Communications Server 2007 · CITRIX XENAPP / XENDESKTOP 1.3.5.6 Telecommunications Support. Requires Virtual Private Networking (VPN), Router, and Switch support. The SP shall have an understanding of the devices and interrelationships of the devices as used on the LAN and WAN. The SP shall occasionally assist with network related tasks. 1.3.5.6 Tier II Support. The Contractor shall provide Tier II support for users. Problems that cannot be resolved at this level shall be prioritized and elevated. Metrics, developed by the government and the Contractor, will measure performance. 1.3.6 Network Administration Support Contractor shall build, configure, troubleshoot and take corrective action for network devices, which include but limited to routers, switches, WAN Optimization devices, VPN Concentrators, VOIP messaging devices, and wireless network devices. Upgrade IOS and firmware on networking devices to meet CERT security requirements. Configure and monitor performance of networking devices. 1.3.6.1 System. Perform trend analysis on system performance, recommend configuration changes to the COR/COTR and participate in the planning activities to schedule/implement system upgrades. 1.3.6.2 Network Performance. Provide upgrade, technical support and perform necessary coordination for scheduled and unscheduled network outages. 1.3.6.3 Change Management. Prior to implementing system changes, a change management request is processed through completion. Changes made to network devices are documented in the appropriate maintenance log. 1.3.6.4 INFOSPOT Coordination. Coordinate INFOSPOT reporting/notifications for system or service disruptions utilizing the applicable template, associated procedures and disseminate to all stakeholders as required. 1.3.6.5 Process Improvement. Develop detailed plans, procedures and reference on hardware/software elements, processes, testing and maintenance. Prepare integration plans, test plans and procedures and submit to the COR/COTR for Government Acceptance. (POS2) 1.3.6.6 Projects. Plan, develop plan, coordinate and report status as required for each IT project assigned. Projects include, but are not limited to the following: IT equipment lifecycle, system migrations, capability upgrades and customer site relocation. 1.3.6.7 Project Presentations. Track projects and produce reports, as requested by the COR/COTR, for analyst and management review. Prepare spreadsheets, charts and graphs for presentations and/or reports, which depict the progress of projects and the status of systems. 1.3.7 DLA Information Operations Enterprise Initiatives There are or may be many DLA Information Operations initiatives underway to update, consolidate, and/or streamline IT operations and capabilities across the DLA enterprise. The Contractor shall participate in meetings and discussions and provide technical expertise/recommendations and support for these initiatives as requested by the government.The Contractor shall also provide support in the deployment of these initiatives. Note: Should any contractor participation pose itself as a potential conflict of interest, the contractor shall notify the contracting officer immediately for review and a determination. 1.3.8 Mobile Computing Support and Administration DLA uses mobile computing within their operating environments; these items include, but are not limited to; Handheld PCs (scan device), Tablets and Tablet PCs. These devices may run a variety of mobile operating systems, including Android OS, Windows Mobile OS, Apple's iOS, and even genuine existing Windows desktop OS. DLA J6 has the responsibility for program management of all mobile computing devices used by DLA users. Throughout this initiative, the government will be responsible for fielding questions from the DLA enterprise to determine requirements and ensure that there is a standardized solution set. The Contractor shall provide end-to-end service and support for mobile computing devices and infrastructure to include administration, configuration, troubleshooting, maintenance, technical support, software deployment and coordination with external support resources. The Contractor shall provide hardware and software technical support and administration for all mobile computing devices; this will include the operating systems identified above. Specific device support in the way of hardware, software or device drivers shall be supported by the contractor. The Contractor shall: Assist the Government in market research for new and replacement systems for mobile computing devices. Assist the Government in providing technical reviews for mobile computing devices, including validating operating systems and hardware to meet DOD security requirements. Install and configure mobile devices to the government’s specifications. Provide software deployment to mobile devices at the direction of the government. Provide troubleshooting and technical support to end-user on mobile devices. Provide support, in conjunction with vendor provided support, for all mobile computing devices. Provide training for mobile devices to users. 1.3.9 Wireless Device Administration The Contractor shall provide local telecommunications technical support and administration for commercial mobile telecommunications and mobile devices to include but not limited to, cell phones, air cards, MIFI, iPhones, and iPads. This technical support shall be provided to all applicable DLA users within the area of this PWS, and remote users when applicable. Coordinate with the government as needed with the COR/COTR for telephony services. Support includes international services for deployed personnel as well as additional support for other DLA locations as determined by the Government. The Contractor shall: Assist the Government in obtaining quotes for procurement of new and replacement systems for cell phones, air cards, MIFI, iPhones, iPad and/or current DLA mobile device hardware/services. Assist the Government in providing technical reviews for mobile telephony services and hardware requirements. Provide support, in conjunction with vendor provided support (e.g. Sprint, Verizon, AT&T, etc.), for all wireless devices. 1.3.10 Application Administration The Contractor is responsible for application support of COTS applications as determined by the Government. The Contractor shall also work with the Government on enterprise application initiatives. A sampling of approved applications and software to be supported within our environment can be found in the DLA IT Solutions Document on eWorkplace. 1.3.11 Problem Identification and Resolution Contractor shall respond to Government requirements in a professional and timely manner; they shall complete work fully and on-time, with no rework, within the due dates/timeframes specified. Attachment 1 – List of sites identifies the current breakdown of IT Incidents and service requests (work orders) by site. This information is provided as work estimates only. The contractor shall be responsible for identifying and bidding specific workload. They should expect the number of incidents and service requests to fluctuate +- 10 percent per year. Tickets shall be recorded and tracked from cradle-to-grave in the DLA ITSM trouble-ticket application. Work will fall under two main categories: Incidents and Service Requests (Work Orders)/Tasks. 1.3.11.1 Incidents. An Incident is often referred to as a “break/fix.” As the term “break/fix” suggests, an incident is used when a user(s) requests support, delivery, information, and/or advice as a result of a failure/degradation in IT equipment/infrastructure. The contractor shall manage incidents using DLA standard operating procedures and within the timeframes required by this contract. The contractor shall verify problem resolution with the customer prior to ticket closure. In addition to capturing all of the workload, the Contractor shall contribute to a problem resolution knowledge base to assist in resolving problems. The Contractor shall research the problem, determine cause, and recommend corrective action. Problem reports shall be recorded, tracked, and resolutions entered into the DLA provided problem tracking system. 1.3.11. 2 Service Requests (Work Orders)/Tasks. Work orders/Tasks are generally for standard services when a user(s) requests support, delivery, information, and/or a device which are not a result of a failure/degradation in IT equipment/infrastructure. Work order requests will describe the work to be performed/accomplished, as well as designate the date the work is to be accomplished. If a due date is not specified in the work order request, standard Service Requests timeframes apply. If the work requested by the user/Government requires support/service(s) to be performed by more than one functional area (i.e. LAN, EUS, Telecom, etc.), tasks shall be utilized within the current ticketing system. In this situation, the work order would capture the overall work to be performed and individual tasks would be created for each functional area to perform their respective duties/work to accomplish the requested work. The level of criticality placed on a work order/task is not predictive of a specific due date. The criticality is an evaluation of the work to be performed relating to the respective ESA and/or functional areas’ missions; classification will be either “Routine,” or “Priority.” The Contractor shall anticipate projects that are highly critical to the respective ESA and/or functional areas’ mission(s) but may take several days/weeks to accomplish and vice versa. All actions in response to work orders/tasks shall be documented within the work order/task resolution field(s). 1.3.12 LOCATION UNIQUE TASKS In addition to the other requirements listed in this document, the contractor shall be responsible for these site or region specific requirements; 1.3.12.1 Additional Task Items. 1.3.12.2 End User Support. · Network/Telecommunications Support. Provide Wide Area Network, Local Area Network, Virtual Private Networking (VPN) support as required for support area. Work with install, upgrade and troubleshoot routers and switches in support of CSR Pac customer activities. Configure and monitor the performance of all network switches and routers to ensure peak performance. Utilize tools such as network sniffers to monitor LAN and WAN circuits. Provide technical support and perform necessary coordination for scheduled and unscheduled network outages. · Server Administrator. Provide Server Administration support for supported servers. Build, configure and support servers used to meet customer processing and data storage requirements. Upgrade and patch software to meet Computer Emergency Response Team (CERT) security requirements. Configure and monitor the performance of all servers and applications within the support area to ensure peak performance. Provide technical support and perform necessary coordination for scheduled and unscheduled network outages. · Training. Provide user orientation and direction; conduct informal training sessions and provide/advise on other technical services as it relates to the CSR Pac client system operations. Train personnel on installation and maintenance in support of new/existing software 1.3.12.3 Information Assurance. · User Orientation. Provide user orientation and direction; conduct informal training sessions and provide/advise on other technical services as it relates to client system operations. · Computer Emergency Response Team (CERT). The SP shall manage, implement, and support all CERT issued guidance in the timeframes specified in the messages. Reports on compliance will be supplied to the Government as required. · Security Requirements. Implement DLA security requirements. · Software Installation. Train Government personnel on installation and maintenance of new/existing software. · Host Interruption. Detect, resolve, log, and notify the COR/COTR of conditions that could interrupt host computer service and the communications environment. · Trend Analysis. Perform trend analysis on system performance, recommend configuration changes to the COR/COTR, and participate in the planning activities to schedule system upgrades. · Disaster Preparedness. Participate in the development of disaster backup procedures and implementation of disaster backup/restore procedures. · Continuity of Operations. Participate in COOP planning, testing and execution as required. 1.3.12.4 Enterprise System Administration Support. · Windows Installation. Install, customize and maintain all Windows products installed and forthcoming. · Software Evaluation. Evaluate software; conduct problem analysis; resolve problems. · User Orientation. Provide user orientation and direction; conduct informal training sessions and provide/advise on other technical services as it relates to Windows operations. · Software Implementation. Develop detailed plans and procedures on how/when hardware/software elements shall be integrated, tested, and maintained. Prepare integration plans, test plans, and test procedures and submit to the COR/COTR for Government acceptance. · Computer Emergency Response Team (CERT) Messages. The Contractor shall manage, implement, and support all CERT issued guidance in the timeframes specified in the messages. Reports on compliance will be supplied to the Government as required. · System Security. Implement DLA security requirements. · Software Use. Train Government personnel on installation and maintenance of new/existing software. · System Performance. Monitor and evaluate the performance of all Windows servers. Tune the servers to ensure it is functioning at peak efficiency. Perform trend analysis on system performance, recommend configuration changes to the COR/COTR, and participate in the planning activities to schedule system upgrades. · System Interruption. Detect, resolve, log, and notify the COR/COTR of conditions that could interrupt host computer service and the communications environment. · System Backups. Conduct Windows system backups for system restoration and COOP backups. Participate in the implementation of disaster backup\restore procedures. · Software Resolution. Support the customer problem resolution process to resolve errors in system software, which have been identified. Report solutions and findings to the COR/COTR for review and comment. 1.3.12.5 Network Administration Support · Conduct duties as organization Telephone Control Officer (TCO ). Monitor applicable Job Order Numbers (JONs), coordinate funding, monitor and validate monthly charges, submit and track Telephone Service Requests (TSRs). · · TCO Records. Maintain records to document and support telephone and data circuit requirements and associated charges. · · Telephone Availability. Conduct and/or coordinate telephone change requests. Troubleshoot telephone lines and associated service when problems arise. · · Telephone Usage Requirements. Coordinate services and appropriate action to ensure equipment is operating properly. Monitor usage ensuring services are validated and costs are within acceptable levels. Conduct trend analysis and audits of costs quarterly to ensure appropriate use, as well as, plan and project future telecom requirements on an annual basis. · · Telephone Service Reporting. Report discrepancies with funding, equipment or service in a timely manner to the designated COR/COTR. 1.3.13 Transition Period 1.3.13.1 The vendor recognizes that the services under this contract are vital to the government and must be continued without interruptions and that, upon contract expiration, a successor, either the government or another vendor, may continue them. The vendor agrees to exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor. No additional compensation will be allowed for this period. 1.3.13.2 The transition period shall not exceed 30 days in which the Follow-on vendor shall gradually assume workload as defined in their transition plan. The follow-on vendor shall be responsible for all work and all pending work on the first day following the transition period. The KO will determine the start of the phase-in period by issuing a “Notice to Proceed”. 1.3.13.3 The follow-on vendor or government shall assume full operational responsibility for all tasks upon successful completion of all phase-in tasks and approval by KO or the DLA J6 COR/ACOR. When operational responsibilities are assumed, follow-on vendor shall immediately begin operations in accordance with the PWS requirements. 1.3.13.4 The follow-on vendor shall provide a Transition Plan to include a Staffing Plan as part of the proposal. The approved transition plan of the successful offeror will be incorporated into and become part of the resulting contract. 3.3.13.5 At a minimum, but not limited to, the following data/documentation/information shall be provided by the vendor to the transition Contractor and the Government: Local POC information at all sites (name/address/phone numbers) All process standard operating procedures and supporting documentation from all areas Current status of all open incidents and work orders Tokens, RSA devices or other access control tools shall be returned to the government at end of contract 1.3.13.6 Phase-out services will be handled in accordance with FAR 52.237-3, Continuity of Services. 1.3.14 Transition Plan The Contractor shall provide a written plan for the transition of services from the incumbent Contractor to the transition Contractor to perform all IT Operations actions required. The finalized Transition Plan shall be provided at time of contract award and shall describe all transition requirements/personnel provided by the Contractor to execute the transfer of knowledge, as well as processes and schedule. During the transition phase, the Contractor shall provide weekly transition progress reports. The Contractor shall submit all written plans, updates and progress reports electronically to the Government. 1.3.15 Staffing Plan The contractor shall provide a staffing plan that includes listings of key personnel, identified locations where on-site contractor staff will be located, with contractor quantities. Contractor personnel identified on this contract shall have and maintain their required DoD 8570 security and industry competency certifications prior to starting work as part of this contract. 1.3.16 Training The Contractor shall provide fully trained, certified, and experienced IT personnel. Training of Contractor personnel shall be performed by the Contractor at the Contractor's own expense with the exception of government proprietary deemed mandatory training for all personnel. The Government will not authorize training for Contractor employees to attend seminars, Symposia, or User Group Conferences, unless certified by the Contractor and the DLA agency/organization that attendance is mandatory for continued performance of the contract's technical requirements. When training is authorized by the CO or COR in writing under the conditions set forth above, the Government will reimburse the Contractor for tuition, travel, and per diem, as required. Training at Government expense will not be authorized for replacement personnel or for the purpose of keeping Contractor personnel abreast of advances in the state-of-the-art or for training Contractor employees on equipment, computer languages, or computer operating systems that are available on the commercial market. Dates, times, locations and the selection of training service providers are at the sole and exclusive discretion of the Government. 1.4 Travel Travel will be required under this contract. The contractor shall be expected to travel to other DLA or remote sites to repair/replace equipment and provide on-site IT support to customers in the field. The majority of travel will be accomplished over a s hort duration (1-5 days); site visits may be required as authorized by the Government. Long term travel, defined as any travel exceeding a cumulative 90 days for an individual during the contract year, is not anticipated. Travel expensed to the government shall be approved by the government prior to execution. 1.4.1 Travel Requests When Government directed travel is requested, the contractor travel, regardless of distance or duration, must be approved by the CO/COR prior to travel. Upon receipt of a COTR-approved work order (including purpose, location, and POC information), the contractor shall prepare a travel estimate in accordance with the Federal Travel Regulations (FTR) and submit the estimate via email to the COR for final approval. 1.4.2 Travel Claims When Government directed travel is required; all t ravel and travel-related expenses (per diem, airfare, transportation, etc.) shall be accomplished on a cost-reimbursement basis and will be conducted in accordance with the FTR and FAR 31.205-46. Additionally, it is non-fee bearing and shall only be allowed up to the limits of the FTR/FAR. The Contractor shall be required to submit travel receipts for reimbursement as outlined by the FTR. When required, the most reasonable means of ground transportation (i.e., POV, taxi, bus, car rental) shall also be used. Contractors cannot use GSA city pair contracts. The airfare shall be the prevailing rates for commercial airlines at tourist class. The CO/COR/COTR will make a determination as to whether such travel should proceed, and will notify the vendor of the Government’s decision. If travel is required and the estimated travel will exceed the Not to Exceed value established for that period, the contractor needs to contact the COR who will provide the CO with the additional funding. Only after the CO adds the additional funds (increases the Not to Exceed Value) via modification shall the contractor proceed with Travel. If the vendor incurs an amount greater than the not-to-exceed amounts specified, it does so at its own risk. NTE for TRAVEL NTE for TRAVEL NTE for TRAVEL Base Option 1 Option 2 40,000.00 $40,000.00 $40,000.00 1.4.3 Trip Reports The contractor shall prepare trip reports for each travel occurrence if requested by the government. If required, the contractor shall prepare a trip report to capture the following: Purpose Outcome of benefits to the organization Actions emanating Travel Dates Location Names of all attendees/travelers If applicable, any deviation to the trip/travel arrangements unforeseen at the time the travel request(s) was accepted by the COR. Point of contract information: name, phone number, email 1.5 Furnished Equipment and Information 1.5.1 Government Furnished Equipment (GFE) The government will provide all necessary office space and furniture, computer hardware and software, office supplies, telephone and voice mail, access to printers and copiers, and email access to assigned vendor personnel when required in direct support of this contract. 1.5.2 Contractor Furnished Equipment The vendor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items/services. The vendor shall provide safety equipment while performing hazardous duties in both the office and warehouse environments. The required safety equipment may include, but is not limited to, safety shoes, glasses, harness, and lanyard. The vendor shall provide vehicles to be used for the transportation of vendor personnel and government IT equipment to various buildings within the designated location(s), or between locations listed in this contract. Vendor-furnished vehicles and operators shall meet all applicable licensing, insurance, registration, local environmental and safety requirements. 1.6 Period of Performance The period of performance for the resulting contract will be from one year beginning the day the date the award is signed, with the potential for multiple option periods. The Period of Performance will be aligned with a regional concept. The base period will have multiple sites with staggered starts and a common end period, option periods will all have the same start and stop dates. Pacific Region Base Period: February 1, 2017 – January 31, 2018 Additional Service 1: March 1, 2017 – December 31, 2017 (30-day transition) ( Korea, Guam ) Additional Service 2: August 15, 2017 – December 31. 2017 (30-day transition) ( Hawaii ) Option Period 1: February 1, 2018 – January 31, 2019 Option Period 2: February 1, 2019 – January 31, 2020 1.7 Place of Performance The primary duty locations for this contract are in the Defense Logistics Agency (DLA) sites listed in Attachment 1. The Contractor shall provide support for all DLA users and approved contractors and visitors assigned to the identified locations within this region to include assisting Medical Telework users at their homes, as directed by this contract and the government. As part of the contractor’s proposal and staffing plan the contractor shall provide a listing of what locations they will provide on-site support and what locations they will support using primarily remote assistance. There are multiple duty stations required for this effort and are listed below: · DLA Information Operations, Hawaii, 1025 Quincy Ave., Bldg. 479, Pearl Harbor, Hawaii 96860-4512. · DLA Information Operations, Camp Carroll, Korea, Unit 15748, APO, AP 96260-5748. · DLA Information Operations, Guam, Bldg. 631, Connellee Lane, Naval Base Guam, Santa Rita, Guam 96915. · DLA Information Operations, Okinawa, Japan, Unit 35048, FPO AP 96373-5048. · DLA Information Operations, Sagami, Japan, Unit 45008, APO AP 96343. 1.7.1 Hours of Operation Primary Period of Service (PPS) for On-site work shall be performed within a 5-day week, 8 hours per day, Monday through Friday. Contractor work hours while working at Government facilities shall be consistent with the resident Government working hours, to include Government holidays unless it is deemed critical by the DLA COR/COTR that Contractor on-site support is required local Time, Monday through Friday, Federal Holidays excluded, unless specified differently in Task Order. The following days are considered federal Government holidays: New Year’s Day; Martin Luther King, Jr., Birthday; Washington’s Birthday; Memorial Day; Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; and Christmas Day The Contractor shall provide on-call support on a 24-hour a day, 7-day a week basis for resolving VIP hardware and software problems or providing other emergency support. Contact will be via contractor established processes from the EHD, Information Technology Operations Center (ITOC) or COR/COTR. The contractor shall respond to VIP support issues as required in the established performance metrics. For other emergency situations, the contractor shall respond via telephone within 30 minutes of initial contact, and if requested shall have response personnel on-site within 1 hour of initial contact. 1.7.2 Facility Closures. D elayed opening (due to inclement weather, etc.,) or closure, employees whose primary duty location is at the identified location are not to report to work until the designated opening time. They cannot come to work prior to the announced opening time, unless they are clearly and officially designated mission essential. Mission essential areas will be specified in the contract. 1.8 Deliverable Information Deliverables shall be provided in the format specified by the Government, which can include reports, spreadsheets, tables, and/or charts. The Contractor shall provide all deliverables to the COR or COTR as designated by the government as noted in Attachment 2 of this PWS. The government may require the contractor to post the deliverables in a collaboration site provided by the government. When a deliverable is posted, it shall show the date/time that it was originally posted as well as date/time and version history if a modification to the deliverable is made. The contractor shall provide all deliverables as described in Attachment 2 of this PWS. 1.8.1 Quality Assurance Surveillance Plan (QASP) The QASP identifies the methods the government will use to measure performance of the service provider against the requirements and performance standards of the PWS. The QASP consists of guidelines for performance surveillance, evaluation, reporting, deficiency notification and adjustments. Deliverables and performance measures are examples of some of the elements that will be associated with quality assurance review, consideration, and evaluation. 1.8.2 Acceptance of Deliverables The Contractor shall submit quality technical documentation, analysis, deliverables, and reports; they will not be acceptable if they require two (2) or more revisions or resubmissions per deliverable. The procedure for the inspection and acceptance of initial deliverables is as follows: · The Government will have five (5) business days from the day the draft deliverable is received to review and provide comments, written acceptance, and/or change requests, if any, to the Contractor to either approve or disapprove the deliverable. · Upon receipt of the Government comments, the Contractor shall have five (5) business days to rectify the situation/incorporate any change(s) and resubmit the deliverable to the Government. No response from the Government within five (5) business days constitutes acceptance. · Deliverables will be considered “unacceptable” if they require two (2) or more revisions or resubmissions per deliverable. 1.8.2.1 Performance Measurement Report The Contractor shall provide a weekly performance report that recaps End User metrics for the previous week. It shall reflect each measureable function, metric name, objective, and actual result for the following areas: Total Workload Total Tickets: incidents opened, incidents closed, work orders opened, work orders closed, tasks opened, and tasks closed End User Resolution: average time to resolve for each ticket category CERTs/POAMs: Number of CERTs received quantity that were/were not applicable, number completed in the requested timeframe; quantity of POAMs generated, number completed in the reporting period, as well as the number outstanding. 1.8.3 Performance Metrics: Please see Attachment 3 for Performance Metric Information 1.9 Performance Review and Payment 1.9.1 Purpose of Measures Performance measures will be used to assess the Contractor's performance under this contract issued in order to determine whether the Contractor is performing at acceptable levels in order to apply disincentives/incentives to contract payments. Payments will be comprised of the base amount plus a disincentive/incentive component. The Government will make objective and subjective assessments of the Contractor's performance to determine whether contract performance is acceptable. The Contractor is expected to perform all functions in a professional manner and prepare accurate and timely documentation. Progress will be tracked based on the milestone event when the Contractor receives a specific tasking. Performance may vary with the complexity of the acquisition and/or technical document. The number of completed actions will be balanced against the quality of this output. It is expected that the documentation and procedures will comply with all major regulatory and process requirements and agency policies and procedures. 1.9.2 Performance Measurements The performance measurements under this contract shall be based on timeliness and quality of the work and deliverables provided by the Contractor under the contract. These measurements are defined as: · Timeliness – The completion of tasks and/or the submission of deliverables within the schedule set forth by the government during the performance of the contract. · Quality – The quality of work completed under the resulting tasks will be measured based on the Government’s determination of the validity, accuracy, clarity and usefulness of a deliverable or if the work performance met the expected outcomes as was communicated to the Contractor by the government. Performance measurement metrics – The vendor’s performance will be monitored by the DLA J6 COR/ACOR/COTRs for each TO using one or more of the following methods of surveillance: random sampling, 100% inspection, and customer feedback. The vendor shall perform at full performance; a 100% expected quality- and timeliness- level applies (i.e. meets or exceeds the requirements, no customer complaints). The vendor is paid 100% of monthly invoice if they meet this requirement. These findings will be the basis for the amount paid for the task for that month. The tasks will be rated on the performance of the vendor on the timeliness and quality of the services provided using the adjectival ratings for each criterion as shown below. For any rating less than “Good,” the KO will review the performance documentation and make the final determination for the rating. Below are the Performance Standards that will be used in evaluating performance in determining the amount of the payment owed to the vendor. Performance standards and ratings are designed to determine if performance exceeds, meets, or does not meet a given metric and acceptable quality level. The performance will be rated by the DLA J6 COR/ACOR/COTR prior to payment. These findings will be the basis for the amount paid for that period. Note: The application of these performance ratings or failure of the government to apply these performance ratings does not waive any of the government’s rights to damages under this contract. The following overall ratings shall be used: Good – Performance meets or exceeds contract requirements in terms of timeliness and quality. The DLA J6 COR/ACOR recommends and the KO will make a determination to pay the contract 100% of the invoice amount. Fair – Performance meets contract requirements with either only minor performance issues or minor timeliness issues. The performance or timeliness issues do not adversely impact the mission of the Agency. The DLA J6 COR/ACOR recommends and the KO will make a determination to pay the vendor 90% of the invoice amount. Poor – Performance narrowly meets contract requirements by at least one of the following: bordering on unacceptability in terms of or quality of performance, bordering on unacceptability in terms of timeliness, or potentially having an adverse impact on the mission of the Agency. DLA J6 COR/ACOR recommends and the KO will make a determination to pay the vendor 80% of the invoice amount. Unacceptable – Performance has been at a less than acceptable level in terms of timeliness or quality. Possible issues include, but are not limited to: missed milestones, low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that do not comply with acquisition or policy regulations, or one or more cure notices have been issued. Payment will be withheld pending resolution of cure notice(s). Termination for default or cause may result. The ratings, as described in the table above, will be based on the performance of the vendor on the timeliness and quality of the services provided using the rating scale for each criterion as shown below. Quality Good Meets or exceeds contract requirements in terms of quality of work performed. Fair Performance meets contract requirements with only minor issues and the issues do not adversely impact the mission of the Agency. Poor Performance narrowly meets contract requirements and either borders on unacceptability in terms of quality, or adverse impact on the mission of the Agency is possible. Unacceptable Quality of performance has been at a less than acceptable level. Possible issues include, but are not limited to: low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that did not comply with acquisition or policy regulations or one or more cure notices have been issued by the KO. Timeliness Good Meets or exceeds contract requirements in terms of timeliness of delivery. Fair Minor timeliness issues that do not adversely impact the mission of the Agency. Poor Timeliness issues that are not minor or borders on unacceptability. Adverse impact on the mission of the Agency is possible. Unacceptable Vendor failed to meet the timeliness requirements. Possible issues include, but are not limited to; one or more deliverables not submitted on time or missed milestones. One or more cure notices may have been issued by the KO. Disincentives are applied for 90%, 80% or 0% performance as follows: 100% = 100% payment 90% = -10% disincentive against monthly invoice 80% = -20% disincentive against monthly invoice 0% = No payment will be made until issues are satisfactorily resolved. Retroactive payments will not be made. 1.9.2.1 Requirements Summary Performance measures will be used to assess the vendor’s performance under each task order which is awarded against the resultant BPA in order to determine whether the vendor is performing at expected levels in order to allow for 100% payment. The government will make objective and subjective assessments of the vendor’s performance to determine whether contract performance is acceptable. The vendor is expected to perform all functions in a professional manner and prepare accurate and timely documentation. Progress will be tracked based on the milestone event when the vendor receives a specific tasking. Performance may vary with the complexity of the acquisition or technical document. It is expected that the documentation and procedures will comply with all major regulatory and process requirements and agency policies and procedures. 1.9.2.2 Method of Surveillance The method of surveillance that the government will use to ensure quality assurance and timeliness of all tasks may include, but not be limited to any of the following: random sampling, 100% inspection, and customer feedback. The government will inspect and evaluate performance of each completed task or deliverable required in the PWS. 1.9.2.3 Surveillance Schedule/Staff The specified checks and measures will be completed on daily, weekly and monthly schedules depending on the tasks. Specific surveillance schedules for tasks will be designated in TOs. The surveillance staff has three components: • Contracting Officer (KO): The primary function of the KO, with regard to the surveillance activity, is to authorize changes to the PWS. The KO is responsible for ensuring the completion of all work in accordance with the PWS. The KO will rely on the DLA J6 COR/ACOR to provide information and recommendations. • Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR): The primary function of the COR or ACOR is to review the COTR’s performance ratings and provide feedback to the KO as necessary. If required, the DLA J6 COR or ACOR will solicit feedback from the customer regarding the quality of the work performed. • DLA J6 Contracting Officer’s Technical Representative (COTR): The DLA J6 COTR’s responsibility is to monitor and inspect, report, and make recommendations to the COR regarding the quality of vendor work performed, or not performed. 1.9.3 Service Level Agreements (SLAs) The government reserves the right to use SLAs as a form of measurement in the QASP. SLAs will be identified with in the QASP. The following is an example of one SLA that may be used: High/ Critical priority Incidents will be resolved within 4 PPS business hours 98% of the time 1.10 Personnel The offeror’s Management Proposal shall include a personnel plan that includes a matrix listing of all personnel of both the offeror and, where appropriate, the offeror’s subsidiaries and subcontractors; their government-related experience, and the commitment of these personnel to the contract. 1.10.1 Personnel Qualifications Brief resume of the proposed Contractor personnel shall be included technical skills, security clearance level and experiences applicable to this engagement. See Enclosure 2 for resume template to be used. All contractor personnel shall be fluent in speaking, reading, and writing English. 1.10.2 Personnel & Labor Categories The Contractor shall propose its number of personnel, appropriate labor categories and hours that correspond to the performance of all tasks. Specialized experience for the below key personnel is specified in the following paragraphs. The specialized experiences listed below are minimal requirements for this PWS. 1.10.3 Key Personnel Minimum Requirements. 52.237-9002 Key Personnel – Fixed-Price Service Contracts. KEY PERSONNEL - FIXED-PRICE SERVICE CONTRACTS (APR 2008) (a) Certain skilled, experienced, professional and/or technical personnel are essential for successful accomplishment of the work to be performed under this contract. These are defined as "Key Personnel" and are those persons whose resumes were submitted as part of the technical/business proposal for evaluation. The Contractor agrees to use said key personnel during the performance of this contract and that they shall not be removed from the contract work or replaced unless authorized in accordance with this clause. (b) The Contractor shall not substitute key personnel assigned to perform work under this contract without the prior approval of the Contracting Officer. Requests for approval of substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request shall contain a complete resume for the proposed substitute, and any other information requested or needed by the Contracting Officer to approve or disapprove the request. Proposed substitutes shall have qualifications that are equal to or higher than the key personnel being replaced. The Contracting Officer or his/her authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable. (c) If the Contracting Officer determines that suitable and timely replacement of key personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may (1) Terminate the contract for default or for the convenience of the Government, as appropriate, or (2) If the Contracting Officer finds the Contractor at fault for the condition, equitably adjust the contract price downward to compensate the Government for any resultant delay, loss or damage. (d) The provisions of this clause shall be fully applicable to any subcontract which may be entered into. (End of Provision) 1.10.4 Key Personnel Requirements If any of the key personnel, for whatever reason, becomes, or is expected to become, unavailable for the work under this contract for a continuous period exceeding thirty (30) work days, or is expected to devote substantially less effort to the work than indicated in the proposal or initially anticipated, the Contractor shall immediately notify the Contracting Officer and shall, subject to the concurrence of the Contracting Officer or his/her authorized representative, promptly replace such personnel with personnel of at least equal ability and qualifications. The Contractor agrees that during the first 120 days of the contract performance period, no key personnel substitutions or additions shall be performed unless such substitutions or additions are necessitated by an individual’s sudden illness, death, termination of employment or other event beyond the control of the Contractor or the individual. If any of these events occur the Contractor shall promptly notify the Contracting Officer. After the initial 120-day period, proposed substitutions/additions of key personnel must be submitted in writing to the Contracting Officer (or via the Contracting Officer’s authorized representative, if one has been appointed) at least 30 days in advance, in accordance with H.3.5 below, of the proposed substitution or addition. Any addition and/or substitution of key personnel assigned to this contract must be approved prior to being assigned to work under this contract. Any proposed key personnel assigned to a task prior to approval shall work at the sole risk of the Contractor and may not be reimbursed by the Government. Requests for approval of additions and/or substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed addition or substitution. The request must contain a complete resume for the proposed additions and/or substitution and any other information requested by the Contracting Officer or his/her authorized representative to evaluate and render a decision on the request. The personnel offered for substitution must have qualifications that are equal to or greater than the key personnel they are being substituted for. The Contractor shall be promptly notified, in writing, of the Contracting Officer’s or his/her authorized representative decision whether the proposed substitution is acceptable. The Contractor shall, provide key personnel who meet the minimum requirements set forth in Attachment 5. 1.11 Section 508 Accessibility Standards All electronic and information technology (EIT) procured through this contract shall meet the applicable accessibility standards at 365 CFR 1194. 365 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at: http://www.section508.gov For all EIT products and/or services supported under this contract, the contractor shall analyze and present to the Government in a Product Accessibility Report the potential accessibility challenges presented by the product and recommendations for solving them. These recommendations shall incorporate market research into the availability of COTS products that could be used to make these items accessible to persons with disabilities. Further, the proposed solution shall indicate where full details of compliance demonstration can be found (e.g., vendor's web site or other exact location). Upon receipt of Government approval of a specific accessibility solution, the contractor shall incorporate this accessibility solution into any applicable documentation related to that system and implement the accessibility solution when the system is implemented. 1.12 Manpower Reporting Requirements 1.12.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. 1.12.2 Reporting inputs will be the labor executed during the period of performance during each Government fiscal year (FY), which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2014. Contractors may direct questions to the help desk at help desk at http://www.ecmra.mil/. Section 2 : SECURITY REQUIREMENTS 2.1 Security Requirements DLA requires that all Contractor personnel, assigned to this project shall have attained a favorable outcome to the designated IT investigative requirement assigned to each labor classification and be available to initiate work immediately upon delivery order award. DOD 5200.2-R, DOD Personnel Security Program, requires DOD, military, civilian personnel, as well as DOD consultants and Contractor personnel, who perform work on sensitive, IT to be assigned to positions which are designated at one of three sensitivity levels (IT-1, IT-2, IT-3) based on the actions or tasks to be performed. These designations equate to Critical Sensitive, Non-Critical Sensitive, and Non-Sensitive for government employees. The Contractor shall assure that individuals assigned to the following positions, as determined by the Government, have completed the appropriate forms (i.e. Standard Form 86) and obtained the proper eligibility as required by DOD 5200.2. LAN, Telecommunications, Mid-Tier, SCCM, Configuration Management, ITOC IT-I Single Scope Background Investigation (SSBI) Wireless Devices Administration, End User Support, Program Management Office, AV/VTC/SV IT-II National Agency Check Investigation with Law and Credit Checks (NACLC) Asset Inventory, LAN and email access only IT-III National Agency Check with Written Inquiries (NACI) For IT-I, IT–II, and IT-III positions, the required investigation shall be completed or a waiver signed prior to the assignment of individuals to sensitive duties associated with DLA Intelligence at 8725 John J Kingman Rd, Fort Belvoir, VA 22060. The provisions outlined above apply to the prime contractor and any subcontractors the prime contractor may employ during the course of this contract. In lieu of the correct investigations being completed when contract employees start, a waiver may be submitted if no issues exist within the OPM SF86 e-QIP Questionnaire for Public Trust Positions. The Contractor shall have the OPM SF86 e-QIP forms filled out, with any other requirements (fingerprints taken and, if required, an OF306), and reviewed by DLA Intelligence before officially hiring any Contractor employee into IT positions. Foreign Nationals cannot be waivered and will require a full investigation and adjudication and will be restricted in duties to the limitations set forth in DODI 8500.2, Information Assurance, and Table E3.T1. DLA retains the right to request removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government. The reason for removal shall be documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor shall within a two to four week timeframe, assign qualified personnel to vacancy(s) thus created regardless of whether the individual was in a key- or non-key personnel position. Performance of this PWS may require the Contractor (or subcontractor) to access data and information proprietary to the Government Agency or of such a nature that its dissemination or use, other than in the performance of this PWS, would be adverse to the interest of the Government or others. The Contractor shall not divulge or release data or information developed or obtained in the performance of this PWS except to authorized government personnel or upon written approval of the Contracting Officer. The contract employee shall complete the following form (revised DLA Form 1728). The coordination through the company and DLA Intelligence shall be through a single point of contact (POC) which may by a federal employee in at least a Noncritical Sensitive position or a contractor eligible for IT-2 duties. The Contractor will not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as required in the performance of this PWS. The limitations above do not apply to data or information, which has been made public by the Government. Further, this provision does not preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no cost to the Government between the Contractor and the data owner, which provides for greater rights to the Contractor. Contractor personnel visiting any government facility in conjunction with this contract shall be subject to the Standards of Conduct applicable to Government employees. Site-specific regulations regarding access to classified or sensitive materials, computer facility access, issue of security badges, etc. will be provided by the Government as required. The Contractor shall forward their employee clearance information to the DLA Intelligence at 8725 John J Kingman Rd, Fort Belvoir, VA 22060 or via JPAS (SMO: G500005). The provisions outlined above apply to the prime Contractor and any subcontractors the prime Contractor may employ during the course of this contract. No Contractor personnel performing sensitive duties shall be allowed to commence work on this effort until his or her trustworthiness has been favorably adjudicated. The Contractor shall notify the CO, the COTR and the Program Management Office (PMO) in writing, within 24 hours, when for reasons of personnel resignations, reassignments, terminations or completion of portions of the contract, named Contractor personnel no longer require access to Government ITs. All products produced and associated work papers are to be considered the property of the Government. The PWS will be in accordance with the C2 Level of Trust as identified in DLAR 5200.17, Security Requirement for Automated Information and Telecommunications Systems along with DOD5200.28, DOD Trusted Computer System Evaluation Criteria. This information is from 252.239-7001 from the solicitation provisions and contract clause of the DFAR: (a) The Contractor will ensure that personnel accessing information systems have the proper and current IA certification to perform IA functions in accordance with DOD 8570.01-M, Information Assurance Workforce Improvement Program. The Contractor shall meet the applicable IA certification requirements, including— (1) DOD-approved IA workforce certifications appropriate for each category and level as listed in the current version of DOD 8570.01-M; and (2) Appropriate operating system certification for IA technical positions as required by DOD 8570.01-M. (b) Upon request by the Government, the Contractor shall provide documentation supporting the IA certification status of personnel performing IA functions. (c) Contractor personnel who do not have proper and current certifications shall be denied access to DOD information systems for the purpose of performing IA functions. 2.2 DOD 8570.01-M, Information Assurance Workforce Improvement Program The DOD 8570.01-M, Information Assurance Workforce Improvement Program, requires training and certification for IA duties performed. All contract employees performing IA functions shall meet the requirements in accordance with DOD/DLA guidance. Additionally, all contract employees shall be certified in operating systems on any system on which System Administration duties are performed; refer to C3.2.4.8.3 for further guidance. Proof of certification shall be provided before Privileged access is granted; this includes, but is not limited to, system administration access, network administration access, router/switch access, firewall access, and IDS access. All documentation required for security certification will be maintained by both the Contractor and the Government. All contract employees will have acquired the necessary certification requirements, per the DOD 8570.1, throughout the entire period of performance of the contract requirements. These certification requirements are not based on position title; they are based on duties. Refer to Attachment 4, 8570.01-M Certification Requirements Matrix. 2.3 Clearance Requirements for Contractors Requiring Access to Classified Systems Secret clearances are required for this contract. Costs associated with obtaining and maintaining a security clearance will be incurred by the contractor. Contractors shall achieve and maintain an active Secret clearance through their Facility Security Officer (FSO) at their respective Contractor facility under the requirements of the DOD 5220.2-M, National Industrial Security Operating Manual (NISPOM) as specified below. The FSO will input the security clearance information into JPAS (Joint Personnel Adjudication System). Notification of this clearance must be validated by the government via JPAS. Any clearance activation or deactivation information will also be forwarded by the FSO to the COR and the DLA Intelligence, Fort Belvoir, VA office. All documentation required for security certification will be the responsibility of the Contractor and the client organization. At a minimum, all key personnel are required to have a Secret clearance at the start of the contract. 2.4 Common Access Card (CAC) The Homeland Security Presidential Directive 12 dated 27 August 2004 has established criteria for vendors who require a CAC for either physical access to a U.S. government controlled installation or access to government IT systems. The vendor shall provide the DLA J6 COR/ACOR a roster of all personnel, to include those requiring access to restricted or controlled access areas no later than 15 calendar days prior to contract full performance start date or at contract award whichever is sooner. The roster shall include each employee’s full legal name, Social Security Number (SSN) and Date of Birth (DOB) email address, security clearance level and date of last investigation, if applicable; identification card number, if assigned; branch or section, if applicable. The vendor shall provide updates to the roster at least five working days prior to the date of required access for new employees and within one day for employees whose employment has been terminated and for employees who no longer requires access to restricted or controlled access areas. Vendor personnel shall obtain and possess a DOD CAC, and an Access ID Badge or electronic key cards, if required for their position. The DLA J6 COR/ACOR or designated POC will provide and maintain electronic key cards for the security access system. The electronic key card allows access to specific controlled areas of the facilities. The DLA J6 COR/ACOR or designated POC will approve and provide the electronic key cards to the vendor for access to the facilities. 2.4.1 The vendor shall safeguard CAC, Access ID Badges, and electronic key cards furnished to them. Vendor personnel shall not share CAC, Access ID Badges, and electronic key cards. Each vendor employee shall wear the CAC and Access ID Badge conspicuously on his or her outer clothing above the waist at all times while working on the installation. Personnel may be challenged and removed from the work area or denied access to the host installation if the CAC and Access ID Badge are not worn. 2.4.2 In the event that a vendor employee damages or loses his or her CAC, Access ID Badges, or electronic key cards, the vendor shall report the lost or damaged CAC, Access ID Badges, or electronic key cards within two working hours of damage or loss to the DLA J6 COR/ACOR who will arrange for a replacement CAC, Access ID Badges, or electronic key cards. The government will issue the vendor employee a temporary Access ID Badge to be used for an eight to ten working day waiting period until a new permanent Access ID Badge is issued. 2.4.3 The vendor shall return all government-furnished CAC, Access ID Badges, electronic key cards, and any other government issued passes, e.g., vehicle pass, to the KO or DLA J6 COR/ACOR within 24 hours of the completion of the contract or upon termination of an individual’s employment, whichever comes first. Vendor personnel failing to return their CAC, Access ID Badges, and electronic key cards are subject to criminal charges under United States Code (USC) Title 18, Chapter 1, Section 499 and 701 Deliverables: Restricted or controlled access roster 2.5 Personally Identifiable Information (PII) Per Federal Acquisition Regulation (FAR) 52.224-1, Privacy Act Notification (Apr 1984), the Contractor shall be required to design, develop, or operate a system of records on individuals, to accomplish an agency function subject to the Privacy Act of 1974, Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Act may involve the imposition of criminal penalties. Per FAR 52.224-2, Privacy Act (Apr 1984), the Contractor agrees to: · Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies: - The systems or records; and - The design, development or operation work that the Contractor is to perform · Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the design, development or operation of a system of records on individuals that is subject to the Act; and · Include the clauses, in the following three subparagraphs, in all subcontracts awarded under this contract which requires the design, development, or operation of such a system of records. In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a system of records on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a system of records on individuals to accomplish an agency function. For the purposes of the Act, when the contract is for the operation of a system of records on individuals to accomplish an agency function, the Contractor is considered to be an employee of the agency. The term “operation of a system of records” as used in this clause, means the performance of any of the activities associated with maintaining the system of records, including the collection, use, and dissemination of records. The term “record” as used in this clause, means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and that contains the person’s name, or the identifying number, symbol, or other identifying particular assigned to the individual, such as a fingerprint or voiceprint or a photograph. The term “system of records on individuals” as used in this clause, means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual. Per FAR 52.204-9, Personal Identity Verification of Contractor Personnel (Nov 2006), the Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directiive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, as amended and Federal Information Processing Standards Publication (FIPS PUB) Number 201, as amended. The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. 2.6 Data Use, Disclosure of Information and Handling of Sensitive Information The Contractor shall maintain, transmit, retain in strictest confidence, and prevent the unauthorized duplication, use, and disclosure of information. The Contractor shall provide information only to employees, Contractors and subcontractors having a need to know such information in the performance of their duties for this PWS. Information made available to the Contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without written agreement of the Contracting Officer. Contractor personnel will be required to sign a non-disclosure statement. If proprietary information is provided to the Contractor for use in performance or administration of this effort, the Contractor except with the written permission of the Contracting Officer may not use such information for any other purpose. If the Contractor is uncertain about the availability or proposed use of information provided for the performance or administration, the Contractor shall consult with the COR regarding use of that information for other purposes. 2.7 Proprietary D ata Performance of this PWS may require the contractor (or subcontractor) to access data and information proprietary to the Government Agency or of such a nature that is dissemination or use, other than in the performance of this PWS, would be adverse to the interest of the Government or others. The contractor shall not divulge or release data or information developed or obtained in the performance of this PWS except to authorize government personnel or upon written approval of the Contracting Officer. The contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as required in the performance of this PWS. The limitations above do not apply to data or information, which has been made public by the Government. Further, this provision does preclude the use of data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner, which provides for greater rights to the contractor. Contractor personnel visiting government facilities in conjunction with this contract shall be subject to the Standards of Conduct applicable to Government employees while at the Government sites. Site-specific regulations regarding access to classified or sensitive materials, computer facility access, issue of security badges shall be provided. Personnel and subcontractors assigned to this project may require access to classified information or proprietary data on DOD or DLA computer applications. Ownership of Intellectual Property: All products, source code, technical data, collected and/or created by the contractor at the direction of the Government throughout the life of this contract shall remain the sole property of the Government. Any unauthorized use of this Government Property may result in punitive actions. The PWS shall be in accordance with the C2 Level of Trust as identified in DLAR 5200.17 Security Requirement Automated information and Telecommunications System along with DOD 52000.18 Department of Defense Trusted Computer Evaluation Criteria. 2.8 DFARS 252.239-7001 INFORMATION ASSURANCE CONTRACTOR TRAINING AND CERTIFICATION (JAN 2008) (a) The Contractor shall ensure that personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program. The Contractor shall meet the applicable information assurance certification requirements, including— (1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and (2) Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01-M. (b) Upon request by the Government, the Contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions. (c) Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions. 2.9 FAR 52.204-9 -- PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011) (a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201. (b) The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government; (1) When no longer needed for contract performance. (2) Upon completion of the Contractor employee’s employment. (3) Upon contract completion or termination. (c) The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements. (d) The Contractor shall insert the substance of clause, including this paragraph (d), in all subcontracts when the subcontractor’s employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer. Section 3 : CLAUSES CLAUSE NUMBER TITLE/DATE FAR 52.204-7 System for Award Management (Oct 2016) FAR 52.204-9 Personal Identity Verification of Contractor (JAN 2011) FAR 52.209-6 Protecting the Government’s Interests When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (OCT 2015) FAR 52.211-17 Delivery of Excess Quantities (SEP 1989) FAR 52.222-3 Convict Labor (JUN 2003) FAR 52.222-19 Child Labor – Cooperation with Authorities and Remedies (Oct 2016) FAR 52.222-21 Prohibition of Segregated Facilities (APR 2015) FAR 52.222-24 Pre-Award On Site Equal Opportunity Compliance Evaluation (FEB 1999) FAR 52.222-26 Equal Opportunity (SEP 2016) FAR 52.222-40 Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) FAR 52.223-5 Pollution Prevention and Right-to-Know Information (MAY 2011) FAR 52.223-18 Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) FAR 52.224-1 Privacy Act Notification (APR 1984) FAR 52.227-1 Authorization and Consent (DEC 2007) FAR 52.227-2 Notice and Assistance Regarding Patent and Copyright Infringement (DEC 2007) FAR 52.228-7 Insurance—Liability to Third Persons (MAR 1996) FAR 52.232-17 Interest (MAY 2014) FAR 52.232-20 Limitation of Cost (APR 1984) FAR 52.237-2 Protection of Government Buildings, Equipment, and Vegetation (APR 1984) FAR 52.237-3 Continuity of Services (JAN 1991) FAR 52.242-1 Notice of Intent to Disallow Costs (APR 1984) FAR 52.242-13 Bankruptcy (JULY 1995) FAR 52.242-15 Stop-Work Order (AUG 1989) FAR 52.243-5 Changes and Changed Conditions (APR 1984) FAR 52.246-1 Contractor Inspection Requirements (APR 1984) FAR 52.246-20 Warranty of Services (May 2001) FAR 52.247-34 F.o.b. Destination (NOV 1991) FAR 52.249-2 Termination for Convenience of the Government (Fixed Price) (APR 2012) FAR 52.249-8 Default (Fixed-Price Supply and Service) (APR 1984) FAR 52.249-14 Excusable Delays (APR 1984) DFARS 252.201-7000 Contracting Officer’s Representative (OCT 201) DFARS 252.203-7002 Requirement to Inform Employees of Whistleblower Rights (SEP 2013) DFARS 252.204-7003 Control of Government Personnel Work Product (APR 1992) DFARS 252.204-7004 Alternate A, System for Award Management (FEB 2014) DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting (OCT 2016) DFARS 252.209-7004 Subcontracting with Firms That Are Owned or Controlled by the Government of a Terrorist Country (OCT 2015) DFARS 252.225-7002 Qualifying Country Sources as Subcontractors (AUG 2016) DFARS 252.227-7013 Rights in Technical Data – Noncommercial Items (Feb 2014) DFARS 252.227-7014 Rights in Noncommercial Computer Software Documentation (Feb 2014) DFARS 252.227-7015 Technical Data – Commercial Items (Feb 2014) DFARS 252.227-7016 Rights in Bid or Proposal Information (Jan 2011) DFARS 252.227-7017 Identification and Assertion of Use, Release, or Disclosure Restrictions (Jan 2011) DFARS 252.227-7019 Validation of Asserted Restrictions—Computer Software (Sep 2016) DFARS 252.227-7020 Rights in Special Works (Jun 1995) DFARS 252.227-7021 Rights in Data – Existing Works (Mar 1979) DFARS 252.227-7025 Limitations on the Use or Disclosure of Government-Furnished Information Marked with Restrictive Legends (May 2013) DFARS 252.227-7027 Deferred Ordering of Technical Data or Computer Software (Apr 1988) DFARS 252.227-7028 Technical Data or Computer Software Previously Delivered to the Government (Jun 1995) DFARS 252.227-7030 Rights in Technical Data—Withholding of Payment (Mar 2000) DFARS 252.227-7037 Validation of Restrictive Markings on Technical Data (Sep 2016) DFARS 252.227-7039 Patents—Reporting of Subject Inventions (Apr 1990) DFARS 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports (Jun 2012) DLAD 52.212-9001 Application of Fast Payment to Part 12 Acquisitions (Nov 2011) DLAD 52.233-9000 Agency Protests (Nov 2011) CLAUSES INCORPORATED IN FULL TEXT: FAR 52.216-1 Type of Contract (Apr 1984) The Government contemplates award of a Firm-Fixed Price contract resulting from this solicitation. FAR 52.217-8 Option to Extend Services (Nov 1999) The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days FAR 52.217-9 Option to Extend the Term of the Contract (Mar 2000) (a) The Government may extend the term of this contract by written notice to the Contractor within 15 days ; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension. (b) If the Government exercises this option, the extended contract shall be considered to include this option clause. (c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 36 months. (End of Clause) FAR 52.219-6 - Notice of Total Small Business Set-Aside (Nov 2011) (a) Definition. “Small business concern,” as used in this clause, means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the size standards in this solicitation. (b) Applicability. This clause applies only to-- (1) Contracts that have been totally set aside or reserved for small business concerns; and (2) Orders set aside for small business concerns under multiple-award contracts as described in 8.405-5 and 16.505(b)(2)(i)(F).* (c) General. (1) Offers are solicited only from small business concerns. Offers received from concerns that are not small business concerns shall be considered nonresponsive and will be rejected. (2) Any award resulting from this solicitation will be made to a small business concern. (d) Agreement. A small business concern submitting an offer in its own name shall furnish, in performing the contract, only end items manufactured or produced by small business concerns in the United States or its outlying areas. If this procurement is processed under simplified acquisition procedures and the total amount of this contract does not exceed $25,000, a small business concern may furnish the product of any domestic firm. This paragraph does not apply to construction or service contracts. (End of Clause) FAR 52.219-14 - Limitations on Subcontracting (Nov 2011) (a) This clause does not apply to the unrestricted portion of a partial set-aside. (b) Applicability. This clause applies only to-- (1) Contracts that have been set aside or reserved for small business concerns or 8(a) concerns; (2) Part or parts of a multiple-award contract that have been set aside for small business concerns or 8(a) concerns; and (3) Orders set aside for small business or 8(a) concerns under multiple-award contracts as described in 8.405-5 and 16.505 (b)(2)(i)(F). (c) By submission of an offer and execution of a contract, the Offeror/Contractor agrees that in performance of the contract in the case of a contract for -- (1) Services (except construction). At least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern. (2) Supplies (other than procurement from a non-manufacturer of such supplies). The concern shall perform work for at least 50 percent of the cost of manufacturing the supplies, not including the cost of materials. (3) General construction. The concern will perform at least 15 percent of the cost of the contract, not including the cost of materials, with its own employees. (4) Construction by special trade contractors. The concern will perform at least 25 percent of the cost of the contract, not including the cost of materials, with its own employees. (End of Clause) DFARS 252.232-7006 WAWF Instructions (May 2013) WIDE AREA WORKFLOW PAYMENT INSTRUCTIONS (MAY 2013) (a) Definitions. As used in this clause— “Department of Defense Activity Address Code (DoDAAC)” is a six position code that uniquely identifies a unit, activity, or organization. “Document type” means the type of payment request or receiving report available for creation in Wide Area WorkFlow (WAWF). “Local processing office (LPO)” is the office responsible for payment certification when payment certification is done external to the entitlement system. (b) Electronic invoicing. The WAWF system is the method to electronically process vendor payment requests and receiving reports, as authorized by DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports. (c) WAWF access. To access WAWF, the Contractor shall— (1) Have a designated electronic business point of contact in the System for Award Management at https://www.acquisition.gov ; and (2) Be registered to use WAWF at https://wawf.eb.mil/ following the step-by-step procedures for self-registration available at this web site. (d) WAWF training. The Contractor should follow the training instructions of the WAWF Web-Based Training Course and use the Practice Training Site before submitting payment requests through WAWF. Both can be accessed by selecting the “Web Based Training” link on the WAWF home page at https://wawf.eb.mil/ (e) WAWF methods of document submission. Document submissions may be via web entry, Electronic Data Interchange, or File Transfer Protocol. (f) WAWF payment instructions. The Contractor must use the following information when submitting payment requests and receiving reports in WAWF for this contract/order: (1) Document type. The Contractor shall use the following document type(s). ____________________________ Invoice as 2-in-1 (Services Only) ______________ Note: If a “Combo” document type is identified but not supportable by the Contractor’s business systems, an “Invoice” (stand-alone) and “Receiving Report” (stand-alone) document type may be used instead.) (2) Inspection/acceptance location. The Contractor shall select the following inspection/acceptance location(s) in WAWF, as specified by the contracting officer. _____________________________ Not applicable __________________________ (3) Document routing. The Contractor shall use the information in the Routing Data Table below only to fill in applicable fields in WAWF when creating payment requests and receiving reports in the system. Routing Data Table* Field Name in WAWF Data to be entered in WAWF Pay Official DoDAAC SP4701 Issue By DoDAAC SP4701 Admin DoDAAC SP4701 Inspect By DoDAAC Ship To Code Ship From Code Mark For Code Service Approver (DoDAAC) Service Acceptor (DoDAAC) Accept at Other DoDAAC LPO DoDAAC DCAA Auditor DoDAAC Other DoDAAC(s) (4) Payment request and supporting documentation. The Contractor shall ensure a payment request includes appropriate contract line item and subline item descriptions of the work performed or supplies delivered, unit price/cost per unit, fee (if applicable), and all relevant back-up documentation, as defined in DFARS Appendix F, ( e.g. timesheets) in support of each payment request. (5) WAWF email notifications. The Contractor shall enter the e-mail address identified below in the “Send Additional Email Notifications” field of WAWF once a document is submitted in the system. ________________________________________________________________ (g) WAWF point of contact. (1) The Contractor may obtain clarification regarding invoicing in WAWF from the following contracting activity’s WAWF point of contact. _________________________________________________________________ (2) For technical WAWF help, contact the WAWF helpdesk at 866-618-5988. (End of clause) (vii) The FAR clause, 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders (Jun 2016) (a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items: (1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015) (2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553). (3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77, 108-78 (19 U.S.C. 3805 note)). (b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the contracting officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: [Contracting Officer check as appropriate.] _X__ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402). ___ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509). ___ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub L. 111-5) (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009). ___ (4) 52.204-10, Reporting Executive compensation and First-Tier Subcontract Awards (Oct 2015) (Pub. L. 109-282) (31 U.S.C. 6101 note). ___ (5) [Reserved] ___ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C). ___ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C). ___ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Oct 2015) (31 U.S.C. 6101 note). ___ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313). ___ (10) [Reserved] ___ (11) (i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a). ___ (ii) Alternate I (Nov 2011) of 52.219-3. ___ (12) (i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer)(15 U.S.C. 657a). ___ (ii) Alternate I (Jan 2011) of 52.219-4. ___ (13) [Reserved] X (14) (i) 52.219-6, Notice of Total Small Business Aside (Nov 2011) (15 U.S.C. 644). ___ (ii) Alternate I (Nov 2011). ___ (iii) Alternate II (Nov 2011). ___ (15) (i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644). ___ (ii) Alternate I (Oct 1995) of 52.219-7. ___ (iii) Alternate II (Mar 2004) of 52.219-7. X (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)). ___ (17) (i) 52.219-9, Small Business Subcontracting Plan (Oct 2015) (15 U.S.C. 637 (d)(4)). ___ (ii) Alternate I (Oct 2001) of 52.219-9. ___ (iii) Alternate II (Oct 2001) of 52.219-9. ___ (iv) Alternate III (Oct 2015) of 52.219-9. ___ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)). X (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)). ___ (20) 52.219-16, Liquidated Damages—Subcontracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)). ___ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657f). X (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)). ___ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)). ___ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)). X (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755). X (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Feb 2016) (E.O. 13126). X (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015). X (28) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246). X (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212). X (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793). X (31) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212). X (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). X (33) (i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627). ___ (ii) Alternate I (Mar 2015) of 52.222-50, (22 U.S.C. chapter 78 and E.O. 13627). X (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (E. O. 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.) ___ (35) (i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.) ___ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.) ___ (36) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) (E.O.13693). ___ (37) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (Jun 2016) (E.O. 13693). ___ (38) (i) 52.223-13, Acquisition of EPEAT® -Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514 ___ (ii) Alternate I (Oct 2015) of 52.223-13. ___ (39) (i) 52.223-14, Acquisition of EPEAT® -Registered Television (Jun 2014) (E.O.s 13423 and 13514). ___ (ii) Alternate I (Jun 2014) of 52.223-14. ___ (40) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C. 8259b). ___ (41) (i) 52.223-16, Acquisition of EPEAT® -Registered Personal Computer Products (Oct 2015) (E.O.s 13423 and 13514). ___ (ii) Alternate I (Jun 2014) of 52.223-16. ___ (42) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging while Driving (Aug 2011) (E.O. 13513). ___ (43) 25.223-20, Aerosols (Jun 2016) (E.O. 13693). ___ (44) 52.223-21, Foams (Jun 2016) (E.O. 13696). ___ (45) 52.225-1, Buy American--Supplies (May 2014) (41 U.S.C. chapter 83). ___ (46) (i) 52.225-3, Buy American--Free Trade Agreements--Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43). ___ (ii) Alternate I (May 2014) of 52.225-3. ___ (iii) Alternate II (May 2014) of 52.225-3. ___ (iv) Alternate III (May 2014) of 52.225-3. ___ (47) 52.225-5, Trade Agreements (Feb 2016) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note). ___ (48) 52.225-13, Restrictions on Certain Foreign Purchases (Jun 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury). ___ (49) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note). ___ (50) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150). ___ (51) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150). ___ (52) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505), 10 U.S.C. 2307(f)). ___ (53) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)). X (54) 52.232-33, Payment by Electronic Funds Transfer— System for Award Management (Jul 2013) (31 U.S.C. 3332). ___ (55) 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management (Jul 2013) (31 U.S.C. 3332). ___ (56) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332). X (57) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a). ___ (58) (i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx 1241(b) and 10 U.S.C. 2631). ___ (ii) Alternate I (Apr 2003) of 52.247-64. (c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or executive orders applicable to acquisitions of commercial items: [ Contracting Officer check as appropriate.] ___ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495) ___ (2) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67. ). ___ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). ___ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment (Multiple Year and Option Contracts) (May 2014) (29 U.S.C.206 and 41 U.S.C. chapter 67). ___ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). ___ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment--Requirements (May 2014) (41 U.S.C. chapter 67). ___ (7) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services--Requirements (May 2014) (41 U.S.C. chapter 67). ___ (8) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015) (E.O. 13658). ___ (9) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (May 2014) (42 U.S.C. 1792). ___ (10) 52.237-11, Accepting and Dispensing of $1 Coin (Sep 2008) (31 U.S.C. 5112(p)(1)). (d) Comptroller General Examination of Record The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records -- Negotiation. (1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract. (2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved. (3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law. (e) (1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c) and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause— (i) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509). (ii) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $700,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities. (iii) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495). Flow down required in accordance with paragraph (1) of FAR clause 52.222-17. (iv) 52.222-21, Prohibition of Segregated Facilities (Apr 2015). (v) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246). (vi) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212). (vii) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793). (viii) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212). (ix) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40. (x) 52.222-41, Service Contract Labor Standards (May 2014), (41 U.S.C. chapter 67). (xi) ____ (A) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627). ___ (B) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 E.O. 13627). (xii) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment--Requirements (May 2014) (41 U.S.C. chapter 67.) (xiii) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services--Requirements (May 2014) (41 U.S.C. chapter 67) (xiv) 52.222-54, Employment Eligibility Verification (Oct 2015) (E. O. 12989). (xv) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015). (xvi) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note). (xvii) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (May 2014) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6. (xviii) 52.247-64, Preference for Privately-Owned U.S. Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx 1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64. (2) While not required, the Contractor may include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations. (viii) Additional contract requirements or terms and conditions necessary for this acquisition and consistent with customary commercial practices: N/A (ix) A Defense Priorities and Allocations System (DPAS) rating is not necessary for this requirement. (x) Offer Due Date/Local Time: ( January 4, 2018 12:00pm, Eastern Time ). (xi) For questions or concerns regarding this solicitation, please contact Deno Montgomery at Deno.Montgomery@dla.mil 215-737-2189. Email is the preferred method of communication. The deadline for submitting questions is: January 15, 2017 at 12:00pm Eastern Time. Place of End User IT Support/Services Agreement: Defense Logistics Agency (DLA) locations listed in attachment 1. Business Size: Restricted to 8(a) Certified Small Businesses (xii) The FAR provision, 52.212-1, Instructions to Offerors – Commercial, applies to this acquisition and the following addenda are added to this provision: 1. Addendum to 52.212-1(c) Period for acceptance of offers. Period of acceptance is __ 30 __ days. 2. Addendum to 52.212-1(e) Multiple offers. Alternative commercial items may not be considered for award on this instant acquisition, however, may be utilized for market research on future requirements. 3. Addendum to 52.212-1(g) Contract Award. If the Contracting Officer determines that the number of proposals that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the Contracting Officer may limit the number of proposals in the competitive range to the greatest number that will permit an efficient competition among the most highly rated proposals. 4. Addendum to 52.212-1(h) Multiple awards. The Government intends to make one award. The Government may make more than one award. Offers may be submitted for quantities less than those specified. Note: Competitive range is comprised of all the most highly rated proposals. The competitive range may be limited, in accordance with FAR 15.306 (c)(2), to only those highly rated proposals that stand a reasonable chance of award in this acquisition. 5. Addendum to 52.212-1(j) Data Universal Numbering System (DUNS) Number The requirement to provide a DUNS number with the offer applies at all dollar values if the offeror is required to register in the System for award Management (SAM) Database in accordance with DFARS clause 252.204-7004. 6. Addendum to 52.212-1(k): Contract clauses incorporated by reference The clauses listed below are incorporated by reference with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a solicitation provision may be accessed electronically at these addresses: FAR, DFARS, and DLAD: http://farsite.hill.af.mil/ FAR 52.214-34 Submission of Offers in the English Language (APR 1991) FAR 52.214-35 Submission of Offers in U.S. Currency (APR 1991) FAR 52.222-24 Pre-Award On Site Equal Opportunity Compliance Evaluation (FEB 1999) DFARS 252.227-7015 Technical Data – Commercial Items (FEB 2014) 7. Addendum to 52.212-1(l): SPECIAL INSTRUCTIONS / CONDITIONS / NOTICES TO OFFERORS FOR SUBMITTAL OF SOURCE SELECTION PROPOSAL INFORMATION 1. Proposal Organization: a. The Government will be utilizing a Lowest Price Technically Acceptable process as a means of selecting the most qualified contractor to support the customer requirements for this solicitation. The Non-Price Proposal shall be submitted in a written format. The Price Proposal shall also be submitted in writing. b. Your proposal shall be prepared in two separate volumes and provided in the quantities shown below. Non-Price Proposals shall provide information following the technical proposal factors format. Proposals that do not provide the required information in the prescribed format may be excluded from further consideration. Volume Title No of Copies I Non-Price 1 II Price 1 NOTE: Each proposal shall be submitted electronically in addition to the hard copies. All electronic copies shall be submitted to Deno.Montgomery@dla.mil and John.F.Obrien@dla.mil. b. During proposal evaluation, each volume will be reviewed separately. All cost/price information, if required, shall be in Volume II. No reference to cost/price shall be included in the non-price proposal. Each volume shall be separately bound to facilitate evaluation. c. Proposals will be evaluated in accordance with the evaluation criteria outlined in the “Non-Price Evaluation Factors” section of this solicitation. Proposals will be evaluated in accordance with the factors listed in the solicitation. The rating methodology will be Acceptable/Unacceptable. Proposals will be evaluated in accordance with the evaluation criteria outlined in the “Non-Price Evaluation Process” section of this solicitation. Pricing will be evaluated for fairness and reasonableness. d. In order to receive full consideration, firms are encouraged to ensure that the information provided in the Non-Price Proposal is factual and complete. To ensure that an accurate evaluation of the proposal is made, please address the factors in the order in which they appear in the solicitation. Each response shall be titled with the name and number of the factor being addressed. e. A proposal will be considered unacceptable for award if it contains deficiencies (or a combination of significant weaknesses that equate to one or more deficiencies) that preclude award of the contract on the present terms of the proposal. f. All plans submitted as part of the offeror’s Non-Price Proposal are to be followed during contract performance. The Government reserves the right to incorporate into the resultant contract(s) those elements of an offeror’s Non-Price Proposal that exceed solicitation requirements. g. Offerors may provide additional technical information that will enhance the proposal. However, overly elaborate proposals that contain information not pertinent to this acquisition are not desired. Elaborate artwork, expensive paper or bindings, and expensive visual or other presentation aids are neither necessary nor desired. Hasty responses or responses which merely repeat the Performance Work Statement will not be considered as being responsive to the requirements of this RFP. Failure to provide the information requested may render the proposal unacceptable and may lead to a rejection of the offer. h. If the Government does not conduct a reverse auction, it intends to evaluate proposals and make award without discussions. Proposals shall contain the vendor’s best terms. Additionally, the Government reserves the right to conduct discussions and request proposal revisions if it is determined to be necessary. Proposals shall contain the Vendor’s best terms within the proposed non-price and business approach, to include all evaluation factors and sub-factors. Additionally, the Government reserves the right to conduct discussions and request proposal revisions if it is determined to be necessary. i. The proposal must demonstrate to the Government’s satisfaction that the offeror is able to provide services that will ensure the successful accomplishment of the stated objectives consistent with the stated performance and technical parameters of the Performance Work Statement (PWS). The Government will evaluate the offerors on the basis of the material presented in the written proposal. However, the Government may use information other than that provided by the offeror in its evaluation, including market research. Proposal information provided for one factor may be used to assess other factors if the Government deems it appropriate. j. The Government may reject any proposal that is evaluated to be unreasonable in terms of program commitments, including contract terms and conditions, or unreasonably high or low in cost (however cost realism will not be done) when compared to Government estimates, such that the proposal is deemed to reflect an inherent lack of technical competence or a failure to comprehend the complexity and performance requirements of the program. k. The Government reserves the right to verify any information presented in the Non-Price and Price Proposals. l. All contractors are encouraged to utilize the SBA PRONet and SUBNet programs to assist them in obtaining resources to meet the subcontract requirements. i. PRONet is an electronic gateway to procurement information for and about small businesses. It is a search engine for contracting officers, a marketing tool for small business, and a link to procurement opportunities and important information. Prime contractors are strongly encouraged to search PRONet when seeking small business contractors, subcontractors, or partnership opportunities. ii. Prime contractors are encouraged to use SUBNet to post subcontracting opportunities for small business firms. Small business firms may use SUBNet to identify tangible opportunities to bid on. iii. Both PRONet and SUBNet may be reached through the SBA Homepage at http://www.sba.gov. (1) Volume I, Non-Price Proposal Instructions a. You are required to prepare and submit your proposal aligned with the non-price evaluation factors listed below. Each of your individual responses shall cite the applicable factor or sub-factor and paragraph to which you are responding. Continuation sheets shall clearly identify the solicitation number and your firm’s name on each page. b. A Non-Price Proposal shall be submitted in response to this RFP. Non-price proposals in response to this RFP do not have a page limit; however, the requirements of the solicitation can most likely be met in no more than fifty (50) single sided, 8 ½” x 11” pages, including Appendices and Attachments, with 12 point Times New Roman font and 1” margins around the page. Proposals less than 50 pages are permitted provided all the required material is covered. The Non-Price Proposal shall contain two sections: Section I – A. Cover Page: (1) RFP number; (2) Proposal Title; (3) Technical Point of Contact, including name, telephone number, FAX number, e-mail address, and mailing address; (4) Administrative/Contracting Point of Contact, including name, telephone number, FAX number, e-mail address, and mailing address; and (5) Contractor’s business type selected among the following categories: Small Disadvantaged Business (SDB), Other Small Business, HBCU, MI, Other Educational, or Other Nonprofit. B. Official Transmittal Letter. Section II – The Non-Price Proposal will demonstrate the offeror’s approach and ability to perform the tasks referenced in the PWS. NOTE : Non-Price Proposals shall not contain any pricing information. Non-Price proposals containing pricing information will not be considered or evaluated. INSTRUCTIONS FOR NON-PRICE EVALUATION FACTORS: The offeror’s proposal will be evaluated for the IDIQ period in its entirety. When “the PWS” is referenced in the factors below, it refers to the IDIQ in its entirety (including the initial task order) unless stated otherwise. Factor 1: Technical Technical Approach Key Personnel Transition-In Plan 1. TECHNICAL i. Technical Approach The offeror shall demonstrate knowledge of the functional and technical expertise of Information Technology End User Support. The offeror shall demonstrate understanding of the top-to-bottom approach (e.g. business functionalities/capabilities) that is required for the operational ability of information systems and applications. The offeror shall demonstrate understanding in conducting analysis to resolve operational and system issues submitted from users of the systems as well as the offeror’s knowledge and understanding of current technologies. The offeror shall demonstrate experience in developing functional requirements and ability to analyze and test resolutions developed. The offeror shall propose a Work Breakdown Structure (WBS) that identifies the tasks, associated level of effort and labor mix for the PWS for the period of performance of this acquisition. ii. Key Personnel The offeror shall provide key personnel who possess the qualifications and experience appropriate to provide support for the Government's requirements. Resumes shall be submitted for each individual identified as key personnel. The resumes shall demonstrate that the individual’s qualifications and experience are relevant to the requirements set forth in the PWS. iii. Transition-In Plan Transition-In Plan Instruction to Offerors: The offeror shall propose an Implementation & Transition Solution to demonstrating a full understanding of the transition that will be necessary for the Information Technology End User Support services and to ensure it has experience and knowledge of the transition solution. The offeror shall demonstrate key elements of its transition solution including timelines, Government staff and interaction, transfer of knowledge of the various systems, and the ability to meet employee security and requirements in time to meet transition milestones. The offeror shall demonstrate has a full understanding and experience with initiating the service requirements of this program. The offeror shall propose a schedule and staffing plan supporting the transition/implementation. The offeror’s transition plan shall demonstrate the proper thought and planning to the key elements of starting operations after transition occurs. The offeror shall demonstrate an approach to handling the knowledge transfer process with the incumbent to ensure it demonstrates an understanding of the importance and critical steps in making it a success. 2. PAST PERFORMANCE The information required in this volume shall be presented in the format provided in Enclosure 1 entitled “Past Performance Template.” Information for a minimum of two (maximum of 3) projects shall be provided. The offeror shall demonstrate its experience and expertise in providing services similar to End User IT Support. The offeror shall, at a minimum, provide: a) A list of 2-3 contracts that the offeror held in the past three years, in which the services of similar scope and complexity were performed. A maximum of 3 referenced contracts with a point of contact information (i.e. phone number and e-mail address) shall be included. b) A summary description of the task requirements of each referenced contract. Reference the similarities of these tasks to those requirements referenced in the PWS. c) The total dollar value of each contract referenced. The Offeror must ensure that information presented for contact points is accurate and current (i.e., current phone numbers, titles, etc.). The Government will not attempt to “track down” reference data in cases where inaccurate data is presented 3. PRICING The price proposals will be evaluated for total price proposed from each offeror. The Pricing Team plans to determine pricing fair and reasonable based on competition in accordance with FAR 15.404-1(b)(2)(i). In addition to competition, in order to ensure a fair and reasonable price, the Pricing Team may use other available price analysis techniques in accordance with FAR 15.404-1(b)(2), such as: - Comparison of proposed prices to historical prices paid - Comparison of proposed prices with Independent Government Cost Estimates - Comparison of proposed prices with prices obtained from market research for the same or similar items The offerors’ proposed labor mix and level of effort will be evaluated for reasonableness. (xiii) The FAR provision, 52.212-2, Evaluation – Commercial Items, applies to this acquisition. The evaluation criterion for the technical proposal and price proposal is set forth in paragraph below. The Government will award a contract to the Lowest Price Technically Acceptable Offer. The Non-Price factors will be evaluated in the following format: FACTOR 1 – TECHNICAL i. Technical Approach The Government will evaluate the offeror’s knowledge of the functional and technical expertise of Information Technology End User Support. The Government will evaluate the offeror’s understanding of the top-to-bottom approach (e.g. business functionalities/capabilities) that is required for the operational ability of information systems and applications. The Government will evaluate the offeror’s understanding in conducting analysis to resolve operational and system issues submitted from users of the systems as well as the offeror’s knowledge and understanding of current technologies. The Government will evaluate the offeror’s experience in developing functional requirements and ability to analyze and test resolutions developed. The Government will evaluate the offeror’s Work Breakdown Structure (WBS) that identifies the tasks, associated level of effort and labor mix for the PWS of the Initial Task Order. ii. Key Personnel The Government will evaluate the offeror’s key personnel to determine if the individuals possess the qualifications and experience appropriate to provide support in accordance with the Government's requirements. The Government will evaluate the resumes submitted and if the individual’s qualifications and experience are relevant to the requirements set forth in the PWS. iii. Transition-In Plan The Government will evaluate the Implementation & Transition Solution to ensure the offeror has a full understanding of the transition that will be necessary for the Information Technology End User Support services and to ensure it has experience and knowledge of the transition solution. The Government will evaluate the offeror’s key elements of its transition solution including timelines and the ability to meet employee security and requirements in time to meet transition milestones. The Government will evaluate the proposal to ensure the offeror has a full understanding and experience with initiating the service requirements of this program. The Government will evaluate the offeror’s proposed transition and staffing plan to ensure it has given proper thought and planning to the key elements of starting operations after transition occurs. Factor 2 - Past Performance Evaluation Criteria The Government will contact the points of contact provided by the offeror each project submitted in accordance with the Past Performance Template. Responses received from the points of contact will be used as part of this evaluation process. Evaluation will not necessarily be based only on this information. Offerors are advised that the Government may use information gained from any source known to the Government (i.e. the Past Performance Information Retrieval System (PPIRS)) to evaluate past performance, provided such information is recent (within the past 3 years). In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available, the offeror will not be evaluated favorably or unfavorably on past performance. A past performance questionnaire will be utilized to contact references and rate proposals. The Government will evaluate the offeror’s experience and expertise in providing services similar to Information Technology End User Support, to include the overall DoD initiative to provide a common set of tools and services to support information systems throughout the DoD. End User Support services are essential to many critical systems involving complex and unique setups that require detailed planning and involvement from supported systems. Priority is to ensure continued stable, accurate and reliable service to all current customers. There are two aspects to this evaluation: 1) the determination of relevance of other contracts performed to the requirements of the solicitation and 2) a determination of how well the offeror performed on these contracts. These two aspects, when combined, will result in the offeror’s performance confidence assessment rating. 4. PRICING The price proposals will be evaluated for total price proposed from each offeror. The Pricing Team plans to determine pricing fair and reasonable based on competition in accordance with FAR 15.404-1(b)(2)(i). In addition to competition, in order to ensure a fair and reasonable price, the Pricing Team may use other available price analysis techniques in accordance with FAR 15.404-1(b)(2), such as: - Comparison of proposed prices to historical prices paid - Comparison of proposed prices with Independent Government Cost Estimates - Comparison of proposed prices with prices obtained from market research for the same or similar items The offerors’ proposed labor mix and level of effort will be evaluated for reasonableness. (xiv) Offerors shall include a copy of the FAR provision at 52.212-3, Offeror Representations and Certifications – Commercial Items and DFARS 252.212-7000. (xv) The FAR clause, 52.212-4, Contract Terms and Conditions – Commercial Items, applies to this acquisition and the following addenda are added to this provision. ADDITIONAL ADDENDUM TO FAR 52.212-4 CONTRACT CLAUSES INCORPORATED BY REFERENCE: THE CLAUSES LISTED BELOW ARE INCORPORATED BY REFERENCE WITH THE SAME FORCE AND EFFECT AS IF THEY WERE GIVEN IN FULL TEXT. UPON REQUEST, THE CONTRACTING OFFICER WILL MAKE THEIR FULL TEXT AVAILABLE. A CLAUSE WITH AN AUTHORIZED DEVIATION IS SO MARKED AFTER THE DATE OF THE CLAUSE. (Also, the full text of solicitation clauses and provisions may be accessed electronically at the following websites): FAR, DFARS, DLAD, Clauses – http://farsite.hill.af.mil/ List of Attachments: Attachment 1 List of Sites Attachment 2 Delivery Schedule (Deliverables) Attachment 3 Performance Metrics Attachment 4 Certification Requirements Matrix Attachment 5 Key Personnel Minimum Requirements List of Enclosures: Enclosure 1 Past Performance Template Enclosure 2 Resume Template Attachment 1. List of Sites The contractor shall be responsible for providing End User Support as specified in this contract for all DLA users, contractors, visitors and other DoD entities supported by DLA at the sites specified herein. The contractor shall be responsible for assuming all End User Support workload at the specific sites on the contract full performance date as specified in this contract. Pacific Region Base 2/1/2017-1/31/2018 Users, NIPR 1450 Users, SIPR 150 Users, VIP 5 Computers 1970 Mobile Devices 350 Ticket Count: Average Monthly Incidents: 650 Average Monthly Work Orders: 515 Average Monthly Tasks: 904 PAC:(IAO/SysAdm/Network) Pearl Harbor, Honolulu, HI DLA Corporate Interns DLA Disposition Services DLA Distribution DLA Document Services DLA Energy DLA Finance - Field Sites DLA General Counsel (DG) DLA Installation Support - Field Sites DLA Intelligence DLA Land and Marine DLA Logistics Information Service DLA OIG DLA Pacific DLA Troop Support Aiea, Honolulu, HI DLA Energy, DLA Pacific Barbers Point, Honolulu, HI DLA Disposition Services Camp H. M. Smith, Honolulu, HI DLA Disposition Services DLA Logistics Operations (J3) DLA Pacific Fort Shafter, Honolulu, HI DLA Pacific Honolulu, HI DLA Troop Support Schofield Barracks, Honolulu, HI DLA Document Services, DLA Land and Marine *PAC:(CSR Support) Pearl Harbor, Honolulu, HI DLA Information Operations - Field Sites DLA Information Operations (J6) DLA Land and Marine Sagami, Japan DLA Disposition Services Okinawa Island, Japan DLA Disposition Services Marianas, Guam DLA Disposition Services Santa Rita, Guam DLA Disposition Services Anchorage, AK DLA Energy DLA Information Operations - Field Sites DLA Troop Support Elmendorf AFB, Anchorage, AK DLA Disposition Services DLA Document Services DLA Energy DLA Installation Support - Field Sites DLA Pacific North Pole, AK DLA Energy Fairbanks, North Star, AK DLA Energy, DLA Pacific Fort Richardson, Anchorage, AK DLA Energy Fort Wainwright, Fairbanks, AK DLA Disposition Services DLA Document Services DLA Troop Support Andersen AB, Guam DLA Energy Finegayan, Guam DLA Document Services Marianas, Guam US Naval Base, Guam DLA Distribution, DLA Document Services, Troop Support, DLA Information Operations Santa Rita, Guam DLA Corporate Interns DLA Distribution DLA Information Operations - Field Sites DLA Installation Support - Field Sites DLA Pacific DLA Troop Support Iwakuni, Japan DLA Disposition Services, DLA Troop Support Makiminato, Okinawa, Japan DLA Disposition Services Misawa AFB, Japan DLA Disposition Services Camp Kinser, Okinawa Island, Japan DLA Information Operations, DLA Troop Support, DLA Disposition Services, DLA Distribution Okinawa Island, Japan DLA Energy Chibana, DLA Information Operations Camp Foster, Okinawa Island, Japan DLA Document Services Kadena AFB, Okinawa Island, Japan DLA Document Services Sasebo, Japan DLA Distribution, DLA Disposition Services Yokosuka, Japan DLA Disposition Services DLA Distribution DLA Document Services DLA Information Operations - Field Sites DLA Pacific DLA Troop Support DLA Land and Marine Yokota ABS, Japan DLA Energy DLA Installation Support - Field Sites DLA Logistics Operations (J3) DLA Pacific Camp Casey, Republic of Korea DLA Document Services Camp Carroll, Republic of Korea DLA Disposition Services DLA Distribution DLA Information Operations - Field Sites DLA Troop Support Camp Henry, Republic of Korea DLA Information Operations - Field Sites Camp Humphreys, Republic of Korea DLA Troop Support Camp Walker, Republic of Korea DLA Energy, DLA Document Services, DLA Information Operations Gimcheon, Republic of Korea DLA Distribution Osan Air Base, Republic of Korea DLA Document Services Pyong Taek, Republic of Korea DLA Energy Seoul, Republic of Korea DLA Energy, DLA Logistics Operations (J3) Taegu, Republic of Korea DLA Disposition Services DLA Energy DLA Installation Support - Field Sites DLA Pacific Uijongbu, Republic of Korea DLA Troop Support Yongsan, Republic of Korea DLA Document Services, DLA Pacific Singapore, Singapore DLA Energy, DLA Troop Support Bangkok, Thailand DLA Disposition Services SERVICE/AGENCY DLA PLFA # NIPR USERS Anchorage, AK DLA Energy 10 DLA Information Operations - Field Sites DLA Troop Support Elmendorf AFB, DLA Disposition Services 12 Anchorage, AK DLA Document Services DLA Energy DLA Installation Support - Field Sites DLA Pacific North Pole, AK DLA Energy 1 Fairbanks, North Star, AK DLA Energy, 2 DLA Pacific Fort Richardson, Anchorage, AK DLA Energy 4 Fort Wainwright, Fairbanks, North Star, AK DLA Disposition Services 7 DLA Document Services DLA Troop Support Aiea, DLA Energy, 5 Honolulu, HI DLA Pacific Barbers Point, Honolulu, HI DLA Disposition Services 38 Camp H. M. Smith, DLA Disposition Services 6 Honolulu, HI DLA Logistics Operations (J3) DLA Pacific Fort Shafter, Honolulu, HI DLA Pacific 1 Honolulu, HI DLA Troop Support 1 Pearl Harbor, Honolulu, HI DLA Corporate Interns 388 DLA Disposition Services DLA Distribution DLA Document Services DLA Energy DLA Finance - Field Sites DLA General Counsel (DG) DLA Information Operations - Field Sites DLA Information Operations (J6) DLA Installation Support - Field Sites DLA Intelligence DLA Land and Marine DLA Logistics Information Service DLA OIG DLA Pacific DLA Troop Support DLA Land and Marine Schofield Barracks, Honolulu, HI DLA Document Services, 4 DLA Land and Marine Andersen AB, Guam DLA Energy 8 Finegayan, Guam DLA Document Services 1 Marianas, Guam US Naval Base, Guam 107 DLA Distribution, DLA Disposition Services, DLA Document Services, Troop Support, DLA Information Operations Santa Rita, Guam DLA Corporate Interns 39 DLA Disposition Services DLA Distribution DLA Information Operations - Field Sites DLA Installation Support - Field Sites DLA Pacific DLA Troop Support Iwakuni, Japan DLA Disposition Services, 9 DLA Troop Support Makiminato, Okinawa, Japan DLA Disposition Services 7 Misawa AFB, Japan DLA Disposition Services 7 Camp Kinser, Okinawa Island, Japan DLA Information Operations, 63 DLA Troop Support, DLA Disposition Services, DLA Distribution Okinawa Island, Japan DLA Energy Chibana, 130 DLA Information Operations Camp Foster, Okinawa Island, Japan DLA Document Services 6 Kadena AFB, Okinawa Island, Japan DLA Document Services 7 Sagami, Japan DLA Disposition Services 25 Sasebo, Japan DLA Distribution, 35 DLA Disposition Services Yokosuka, Japan DLA Disposition Services 458 DLA Distribution DLA Document Services DLA Information Operations - Field Sites DLA Pacific DLA Troop Support DLA Land and Marine Yokota ABS, Japan DLA Energy 13 DLA Installation Support - Field Sites DLA Logistics Operations (J3) DLA Pacific Camp Casey, Republic of Korea DLA Document Services 1 Camp Carroll, Republic of Korea DLA Disposition Services 101 DLA Distribution DLA Information Operations - Field Sites DLA Troop Support Camp Henry, Republic of Korea DLA Information Operations - Field Sites 17 Camp Humphreys, Republic of Korea DLA Troop Support 9 Camp Walker, Republic of Korea DLA Energy, 23 DLA Document Services, DLA Information Operations Gimcheon, Republic of Korea DLA Distribution 41 Osan Air Base, Republic of Korea DLA Document Services 1 Pyong Taek, Republic of Korea DLA Energy 2 Seoul, Republic of Korea DLA Energy, 2 DLA Logistics Operations (J3) Taegu, Republic of Korea DLA Disposition Services 3 DLA Energy DLA Installation Support - Field Sites DLA Pacific Uijongbu, Republic of Korea DLA Troop Support 1 Yongsan, Republic of Korea DLA Document Services, DLA Pacific 3 Singapore, Singapore DLA Energy, 4 DLA Troop Support Bangkok, Thailand DLA Disposition Services 2 Taegu, Republic of Korea DLA Disposition Services 3 Taegu, Republic of Korea DLA Disposition Services 3 ATTACHMENT 2 – SERVICE REQUEST (WORK ORDER) MINIMALLY ACCEPTABLE DUE DATES End User Support Related Default Due Date Items Due Date Work Orders / Service Requests 5 Business Days Speed to Assign Work Order / Service Request 1 Business Day Initial Response to the Customer 3 Business Days Service Request resulting from a CERT Tasking 48 Hours from Receipt Additional Tasks Due Date Items Due Date POAM submission 5 working days prior to due date Note: All ESA standard due dates are included for reference. Contractor shall follow Due Date guidelines as they apply to their respective ESA. ATTACHMENT 2 - DELIVERY SCHEDULE (DELIVERABLES) Deliverable Due Date/ Frequency Deliverable Contents Weekly Performance Report Weekly, every Tuesday by 1200 pm Incidents / Service Requests Received and Resolved, and those aged beyond metric parameters with Justification; VIP contacts and results; service impacts; staffing issues and projected resolutions Program Status Report Monthly by the 5 th of the following month Initiatives with Milestones and impediments; overall monthly Incidents / Service Requests received and resolved, and those aged beyond metric parameters with justifications; monthly trend analysis for life of contract; staffing issues and projected resolutions QASP Metric Analysis Monthly by the 5 th of following month Analysis of contractor performance as compared to contracted metrics. Get well plan as needed to improve performance Final Transition Plan with Staffing Plan 5 days following contract award Finalized transition plan and schedule to include all staff start dates Transition Plan progress reports Weekly during transition, Mondays by 0900 Status of transition of workload, issues encountered and resolution, upcoming weekly transition milestones Travel Requests Up to 10 business days prior to travel Travel Request with rationale and business impact for government Travel Claims Monthly, submitted with invoice Actual claim for travel expenses as required in F.A.R. Trip Reports 5 business days following travel as requested by the government As indicated in this work statement ATTACHMENT 3 - PERFORMANCE METRICS Metric Name Metric Description Scope Acceptable Quality Level Reporting Frequency VIP Incidents IT Incidents involving VIPs Incidents must be resolved within 4 hours (PPS and Outside of PPS) 98% of the time 98% of the time Daily High Priority Incidents IT Incidents involving High Priority Incidents will be resolved within 4 PPS business hours 98% of the time 98% of the time Weekly Medium, Low Incidents & Routine IT Incidents involving Medium, Low Priority and Routine Incidents will be resolved within 3 business days 98% of the time 98% of the time Monthly Speed to Assign (INC) Speed to Assign Incidents completed < 1 hour 85% of the time 85% of the time Monthly Initial Response to the Customer (INC) Initial Response to the Customer (e.g. Email, Phone, OCS) for Incidents Processed <4 hours 85% of the time. 85% of the time Monthly Work Orders / Service Requests IT Work Orders / Service Requests Work Orders / Service Requests shall be resolved within 5 business days 85% of the time 85% of the time Weekly Speed to Assign (WO) Speed to Assign Work Order/Service Request Completed < 1 day 85% of the time 85% of the time Monthly Initial Response to the Customer (WO) Initial Response to the Customer (e.g. Email, Phone, OCS) for Work Order/Service Request Completed < 3 days 85% of the time 85% of the time Monthly ATTACHMENT 4 - 8570.01-M CERTIFICATION REQUIREMENTS MATRIX (BY JOB FUNCTION) Function Computing Environment (CE) Certification IAT L1 IAT L2 IAT L3 Server Admin Windows Operating System Computing Environment Admin MCSA 2003; MCSE 2003; M2003 2 ; M2008 6 ; MCITP SA; MCITP EA; MCITP EMA; MCITP DBA; MCSA:WS2012, MCSE:WS2012, MCSE:M, MCSA:WS2008, MCSM, MS2012, MCM; MCA: MS SQL Server; MCA: MS Exchange Server; MCA: MS Windows Server Directory; GCWN; CCA, CCAA X Domain Admin MCSA 2003, MCSE 2003, M2003 NET 4, M2008 NET 7, MCITP SA, MCITP EA, CSA:WS2012, MCSE:WS2012, MCSA:WS2008, MCSM:DS, M2012 NET, MCM: Windows Server 2008: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M X Directory Server Administrator - "M" accounts MCSA 2003, MCSE 2003, M2003 NET 4, M2008 NET 7, MCITP SA, MCSA:WS2008, MCITP EA, MCM: Windows Server 2008: Directory, MCA: MS Windows Server Directory, MCSA:WS2012, MCSE:WS2012 X Directory OU Admin - "Z" accounts MCSA 2003, MCSE 2003, MCITP SA, MCSA:WS2008, MCITP EA, MCM: Windows Server 2008: Directory, MCA: MS Windows Server Directory, MCSA:WS2012, MCSE:WS2012 X Enterprise Admin MCSE 2003; MCITP EA; MCM: Windows Server 2008: Directory; MCA: MS Windows Server Directory; MCSE:WS2012, MCSM:DS, CCAA; GCWN X Directory Enterprise Administrator - "Y" accounts MCSE 2003, MCITP EA; MCM: Windows Server 2008: Directory; MCA: MS Windows Server Directory; MCSE:WS2012, MCSM:DS X NetBackup Administrator SymNetBackup 6.5 WIN, SymNetBackup 7.0 WIN, EMCDD X Telecommunications Administrator CompTIA CTP+, CCNA Voice X Wireless Administrator CCNA W/ Wireless X DNS Administrator CICA 14, CICE X 14 X Network Analyst nCE 16, nCM X 16 X Server Admin UNIX Operating System Computing Environment Admin HP UX CSA, HP OpenVMS, GCUX, SCSA, SCNA, UNIX AIX, CompTIA Linux+, RHCT, RHCE, RHCSA X X X Domain Admin HP UX CSA, HP OpenVMS, GCUX, SCSA, SCNA, UNIX AIX, RHCT, RHCE, RHCSA X Enterprise Admin HP UX CSE, HP OpenVMS, GCUX, SCNA, UNIX AIX, RHCE, RHCSA X VMware Admin VCP, VCAP, VCP5-DCV, VCDX5 X X Firewall Admin CCSPA, CCSA NGX, CCSE NGX, GPPA X X Network Admin BCNE, BCNP, CCSE NGX, CCNA, CCNP, CCIE, CCSP, SCNA, CCSE NGX Plus NG with AI, CCMSE NG with AI, CSMSE NG with AI Plus VSX, NSA, ESE, ECIE-C, CCDA 11 X 11 X RFID Admin CompTIA RFID+ X HBSS Admin HBSS 3.0, HBSS ADV X X Application Administrator SAP CTA NetWeaver 7.31, SAP CTA SYS ADMIN (Oracle DB) SAP Netweaver 7.31, SAP CTA SAP Business OBJ Business Intelligence Platform 4.0 19 X X Portal Application Administrator SAP CTA NetWeaver Portal 7.01. X Security Application Administrator SAP CTP NetWeaver 7.0 X DBA Admin OCP ; OCM; GSOC; DB2; M2008 SQL 8; MCITP DBA; MCITP DBD; MCM: MS SQL Server 2008; MCA: MS SQL Server, MCSE:DP, MCSM:DP, MCSA:SQL2008, M2012 SQL X NetBackup Administrator SymNetBackup 7.0 UNIX, EMCDD X Site Director 5 Site Deputy Director 5 IT Infrastructure/Solutions Chief MCSE 2003; MCITP EA; MCM: Windows Server 2008: Directory; MCA: MS Windows Server Directory; MCSE:WS 2012, MCSM:DS, GCWN; CCSE NGX; CCNA; CCNP; CCIE; CCSP; SCNA; CCSE NGX Plus NG with AI; CCMSE NG with AI; CSMSE NG with AI Plus VSX; NSA; CCSPA; CCSA NGX; CCSE NGX; GPPA; HP UX CSE; HP Open VMS, UNIX AIX, RHCE, GCUX, VCP, VCAP, ESE, ECIE-C, HBSS 3.0, HBSS ADV X X IT Infrastructure/Solutions Chief 5 IT Application Chief 5 Program Manager AIS 5 IASAE 5 COOP PM 5 IAM M2003 2 ; MCSA 2003; MCSE 2003; M2008 6 ; MCITP SA; MCITP EA; MCITP EMA; MCITP DBA; MCM; MCA: MS SQL Server; MCA: MS Exchange Server; MCA: MS Windows Server Directory; MCSA:WS 2012, MCSE:WS 2012, MCSE:DP, MCSE:M, MCSA:WS 2008, MCSM, MS2012, M2012, GCWN; HP UX CSA; GCUX; SCSA X IAO M2003 2 ; MCSA 2003; MCSE 2003; M2008 6 ; MCITP SA; MCITP EA; MCITP EMA; MCITP DBA; MCM; MCA: MS SQL Server; MCA: MS Exchange Server; MCA: MS Windows Server Directory; MCSE:WS2012, MCSE:DP, MCSE:M, MCSA:WS2008, MCSM, MS2012, M2012, GCWN; HP UX CSA; GCUX; SCSA; Retina 10 X X 10 TASO & Help Desk who administer accounts & have privileged access AC & PHY SEC, CompTIA A+, CompTIA Network +, CompTIA Security +, CISSP^, MCDST, MCITP EDST, MCITP EDA, MCITP SA, MCITP EA, MCM, MCA: MS Windows Server: Directory, Windows XP ³, Windows 7 9, MCSA 2003, MCSE 2003, MCSA:WS2012, MCSE:WS2012, Windows 8, MCSA:Windows 7, MCSA:Windows 8, MCSA:WS2008, MCSM X Help Desk Tier I MCDST, MCITP EDST, MCITP EDA, MCITP SA, MCITP EA, MCM, MCA: MS Windows Server: Directory, Windows XP 3, Windows 7 Basic 17, Windows 7 9, MCSA 2003, MCSE 2003, MCSA:WS2012, MCSE:WS2012, Windows 8 20, MCSA:Windows 7, MCSA:Windows 8, MCSA:WS2008, MCSM, Windows 10 21 X Help Desk Tier II & III MCDST, MCITP EDST, MCITP EDA, MCITP SA, MCITP EA, MCM, MCA: MS Windows Server: Directory, Windows XP 3, Windows 7 9, MCSA 2003, MCSE 2003, MCSA:WS2012, MCSE:WS2012, Windows 8 20, MCSA:Windows 7, MCSA:Windows 8, MCSA:WS2008, MCSM, Windows 10 21 X Directory Desktop Administrator - "D" Accounts Windows 7 9, MCITP EDST, MCITP EDA, MCITP SA, MCITP EA, MCM, MCA: MS Windows Server: Directory, MCSA:WS2012, MCSE:WS2012, Windows 8 20, MCSA:Windows 7, MCSA:Windows 8, MCSA:WS2008, MCSM, Windows 10 21 X Directory Local Administrator - "L" Account 18 Windows 7 9, MCITP EDST, MCITP EDA, MCITP SA, MCITP EA, MCM, MCA: MS Windows Server: Directory, MCSA:WS2012, MCSE:WS2012, Windows 8 20, MCSA:Windows 7, MCSA:Windows 8, MCSA:WS2008, MCSM, Windows 10 21 X X X COMSEC Manager NSA Type I Encryption Device X Computer Network Defense Anaylst ACAS, AESA; ALA&O 5.0; EnCE; HBSS Admin; HBSS ADV; GPPA; GREM; ID Analysis Parts 1&2 13 X X X Infrastructure Support AESA; ALA&O 5.0; HBSS Admin; HBSS ADV; McAfee NSPA, ACAS X X X Incident Responder - "D" and "L" Accounts EnCE; GCFA, ID Analysis Parts 1&2 13 ; HBSS Admin; HBSS ADV; GPPA; GCWN; GCIA; GREM; FoIH; Adv.IH, Windows 7 9, MCITP EDST, MCITP EDA, MCITP SA, MCITP EA, MCM, MCA: MS Windows Server: Directory, MCSA:WS2012, MCSE:WS2012, Windows 8 20, MCSA:Windows 7, MCSA:Windows 8, MCSA:WS2008, MCSM, Windows 10 21 X X X Auditor DIA A&IG X X FOOTNOTE When the Computing Environment (CE) Working Group approves a CE, any version of the CE currently running at DLA is valid. Once a vendor no longer provides support for a version of software or hardware, certification is required within 6 months in a version either operating within DLA or the latest release. 2 Pass 70-290 and/or 70-294 depending on function. 3 Pass 70-270, 70-271 and/or 70-272 depending on function. 4 Pass 70-290 & 70-299 5 COMPUTING ENVIRONMENT CERTIFICATION NOT REQUIRED 6 Pass 70-236, 70-662, 70-432, 70-450, 70-648, 70-649, 70-640, 70-642 or 70-643 depending on function. 7 Pass 70-640 & 70-642 or 70-648 or 70-649 8 Pass 70-433, 70-432, 70-450 or 70-452 9 Pass 70-680, 70-682 or 70-685 10 If running Retina is a primary portion of their duties. Since Retina requires domain admin privileges, the IAO is an IAT II. 11 CCDA certification is valid only at the IAT II Level, and only for those IAT II personnel who work in a test environment or under direct supervision 13 People who have taken the Introduction to Detection Analysis prior to June 28, 2012 will be grandfathered in. People taking the Introduction to Detection Analysis after June 28, 2012 must complete both parts 1 & 2 in order to be certified 14 CICA Valid at the IAT II level 16 nCE Valid at the IAT II level 17 Pass 98-349 18 A microsoft certification is required for personnel who perform IA functions on the desktop. Personnel who strictly perform IA functions on the application, require a certification in the application. Personnel who administer both the desktop and the application, require both. 19 SAP Certified Technology Associate – SAP Business Objects Business Intelligence Platform 4.0 is only valid for Application Administrators who work exclusively on SAP Business Objects. 20 Pass 70-687 or 70-689 21 Pass 70-697 Computing Environment Certifications AC & PHY SEC Skillport Course IT-70446 - Access Control & Physical Security ACAS Assured Compliance Assessment Solution AESA ArcSight ESM 5.0 Security Analyst Altiris Symantec Certified Specialist Altiris ALA&O 5.0 ArcSightLogger 5.0 Administration and Operations ArcSight ArcSight Analyst and Integrator CCA Citrix Certified Administrator CCAA Citrix Certified Advanced Administrator CCDA Cisco Certified Design Associate CCIE CISCO Certified Internetwork Expert CCMSE NG with AI Check Point Managed Security Expert NG with Application Intelligence CCNA CISCO Certified Networking Associate CCNA Voice CCNA W/ Voice Concentration CCNA Wireless CCNA W/ Wireless Concentration CCNP CISCO Certified Network Professional CCSA NGX Check Point Certified Systems Administrator CCSE NGX Check Point Certified Systems Engineer CCSE NGX Plus NG with AI Check Point Certified Security Expert plus High Availability and Troubleshooting NG with Application Intelligence CCSP CISCO Certified Security Professional CCSPA Check Point Certified Security Principles Associate CISSP Certified Information System Security Professional CompTIA A+ CE CompTIA A+ CE CompTIA CTP+ CompTIA Convergence Technologies Professional CompTIA Linux+ CompTIA Linux+ CompTIA Network + CE CompTIA Network+ CE CompTIA RFID+ CompTIA RFID+ CompTIA Security + CE CompTIA Security + CE CSMSE NG with AI Plus VSX Check Point Managed Security Expert NG with Application Intelligence plus VSX NSA Type I Encryption Device General Dynamics Taclane Encryptor Training ( KG175D - http://www.gdc4s.com/taclane-training) and Raytheon KIV-7 Expert Training (KIV7M - http://www.raytheon.com/capabilities/products/kiv7) DB2 IBM DB2 Database Administrator ECIE-C Enterasys Certified Internetworking Engineer for Infrastructure EnCE EnCase Certified Examiner ESE Enterasys Systems Engineer GCFA GIAC Certified Forensic Analyst GPPA GIAC Certified Perimeter Protection Analyst GCIA GIAC Certified Intrusion Analyst GCUX GIAC Certified UNIX Security Administrator GCWN GIAC Certified Windows Security Administrator GSOC GIAC Securing Oracle Certification GREM GIAC Reverse Engineering Malware Certification HBSS 3.0 DISA HBSS 3.0 HBSS Admin DISA HBSS Administrator HBSS ADV DISA HBSS Advanced HBSS Advanced Administrator DISA HBSS ADV Administrator HP OpenVMS HP OpenVMS Administrator HP UX CSA HP-UX Advanced Certified Systems Adminsitrator HP UX CSE HP-UX Certified Systems Engineer ID Analysis Introduction to Intrusion Dectection System Analysis - http://iase.disa.mil/eta/downloads/pdf/products_order_form.pdf ID Analysis Parts 1 & 2 Introduction to Intrusion Dectection Analysis & DOD Intrusion Detection System Analysis Part 2 -http://iase.disa.mil/eta/downloads/pdf/products_order_form.pdf M2003 Microsoft 2003 - Pass 70-290 and/or 70-294 depending on function M2003 NET Microsoft 2003 Network - Pass 70-290 & 70-299 M2008 Microsoft 2008 - Pass 70-236, 70-662, 70-432, 70-450, 70-648, 70-649, 70-640, 70-642 or 70-643 depending on function. M2008 NET Microsoft 2008 Network - Pass 70-640 & 70-642 or 70-648 or 70-649 M2008 SQL Microsoft 2008 SQL - Pass 70-433, 70-432, 70-450 or 70-452PRO MCA: MS Exchange Server Microsoft Certified Architect: Microsoft Exchange Server MCA: MS SQL Server Microsoft Certified Architect: Microsoft SQL Server MCA: MS Windows Server: Directory Microsoft Certified Architect: Microsoft Windows Server: Directory McAfee NSPA McAfee Network Security Platform Administration McAfee Intrushield McAfee Intrusheild Detection Analysis MCDST Microsoft Certified Desktop Support Technician MCITP DBA Microsoft Certified IT Professional Database Administrator MCITP DBD Microsoft Certified IT Professional Database Developer MCITP EA Microsoft Cerified IT Professional Enterprise Administrator MCITP EDA Microsoft Certified IT Professional Enterprise Desktop Administrator MCITP EDST Microsoft Certified IT Professional Enterprise Desktop Support Technician MCITP EMA Microsoft Certified IT Professional Enterprise Messaging Administrator MCITP SA Microsoft Certified IT Professional Server Administrator MCM Microsoft Certified Master MCM: Windows Server 2008: Directory Microsoft Certified Master: Windows Server 2008: Directory MCSA2003 Microsoft Certified Systems Administrator MCSE2003 Microsoft Certified Systems Engineer MCSA:WS2012 Microsoft Certified Solutions Associate Windows Server 2012 MCSE:WS2012 Microsoft Certified Solutions Expert Windows Server 2012 MCSA:Win7 Microsoft Certified Solutions Associate Windows 7 MCSA:Win8 Microsoft Certified Solutions Associate Windows 8 MCSE:DP Microsoft Certified Solutions Expert Data Platform MCSE:M Microsoft Certified Solutions Expert Messaging MCSA:WS2008 Microsoft Certified Solutions Associate Windows Server 2008 MCSM Microsoft Certified Solutions Master MCSM:DS Microsoft Certified Solutions Master Directory Services MCSM:DP Microsoft Certified Solutions Master Data Platform MCSA:SQL2008 Microsoft Certified Solutions Associate SQL Server 2008 M2012SQL Microsoft 2012 SQL - Pass 70-461, 70-462, 70-465 or 70-467 MS2012 Microsoft 2012 - Pass 70-410 and/or 70-411 depending on function M2012 Microsoft 2012 - Pass 70-662, 70-341, 70-462, 70-465, 70-417, 70-410, or 70-412 depending on function. M2012NET Microsoft 2012 Network - Pass 70-410 & 70-412 or 70-417 NSA EC-Council Network Security Administrator OCM Oracle Certified Master OCP Oracle Certified Professional Retina DISA Retina on-line or classroom RHCE Red Hat Certified Engineer RHCSA Red Hat Certified System Administrator RHCT Red Hat Certified Technician SCNA Sun Solaris Certified Network Administrator SCS Altiris Symantec Certified Specialist Altiris - Exam 250-401: Administration of Altiris Client Management Suite 7.0 SCSA Sun Solaris Certified Systems Administrator UNIX AIX IBM Certified Systems Administrator - AIX VCAP VMware Certified Advanced Professional VCP VMware Certified Professional Windows 7 Windows 7 - Pass 70-680, 70-682 or 70-685 Windows 7 Basic Windows 7 - Pass 98-349 Windows XP Windows XP - Pass 70-270, 70-271 and/or 70-272 depending on function. Windows 8 Windows 8 - Pass 70-687 or 70-689 Windows 10 Windows 10 - Pass 70-697 CICA Certified Infoblox Core Administrator CICE Certified Infoblox Core Engineer nCE nGenius Certified Expert nCM nGenius Certified Master EMCDD EMC Data Domain DIA A&IG DIA Auditor & IG Training FoIH Fundamentals of Incident Handling ADV. IH Adv.Incident Handling SymNetBackup 6.5 WIN Symantec NetBackup 6.5 Administrator for Windows SymNetBackup 7.0 WIN Symantec NetBackup 7.0 Administrator for Windows SymNetBackup 7.0 UNIX Symantec NetBackup 7.0 Administrator for Unix VCP5-DCV VMware Certified Professional 5-Data Center Virtualization VCDX5 VMware Certified Design Expert 5 – Data Center Virtualization SAP CTP NetWeaver 7.0 SAP Certified Technology Professional - Security with SAP NetWeaver 7.0 SAP CTA NetWeaver 7.31 SAP Certified Technology Associate - System Administration Sybase ASE with SAP NetWeaver 7.31 SAP CTA NetWeaver Portal 7.01 SAP Portal Administrator is SAP Certified Technology Associate - SAP NetWeaver Portal 7.01. SAP CTA SYS ADMIN (Oracle DB) SAP Netweaver 7.31 SAP Certified Technology Associate – System Administration (Oracle DB) with SAP Netweaver 7.31 SAP CTA – SAP Business OBJ Business Intelligence Platform 4.0 SAP Certified Technology Associate – SAP Business Objects Business Intelligence Platform 4.0 ATTACHMENT 5 - KEY PERSONNEL MINIMUM REQUIREMENTS 1. Program Manager (Key) General Experience: Nine (9) years of progressive Information Technology (IT) experience including at least five projects in technical areas included in the Performance Work Statement. At least one project shall have occurred within the past (3) years. Specialized Experience: Two (2) years in supervision of substantial IT projects. One (1) year of this experience shall have been in supervising large IT service contracts, including people of various job categories and skills and shall have occurred in the last five (5) years. Functional Responsibility: Provides technical and administrative direction for tasks, including review of work products for correctness, compliance with industry accepted standards, FTS standards, and user standards specified in specific TOs. The Program Manager shall provide program management services and support during Pacific Region working days/hours to include being available for face to face interaction. Security/Certification Requirements: Sensitivity Level: IT-III – Non-sensitive Clearance: Secret IA Level: N/A Computing Environment: N/A 2. End User Support Key General Experience: Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in the Performance Work Statement. At least one project shall have occurred within the past three (3) years. Functional Responsibility: Works under general supervision, developing the requirements of a product from inception to conclusion. Develop required specifications for simple to moderately complex problems. Coordinate with the Contractor's project manager, COTRs, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters. Security/Certification Requirements: Sensitivity Level: IT-II – Non-critical Sensitive Clearance: Secret IA Level: IAT-II Baseline Certification: Security+ and Computing Environment: At a minimum, must have current certifications in Windows 7 (or higher) in accordance with DoD 8570. 3. Information Assurance Support (Key): General Experience: The Contractor requires a Bachelor’s degree from an accredited University or Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in the Performance Work Statement. At least one project shall have occurred within the past three (3) years. Functional Responsibility: Responsible for applying Information Assurance expertise and knowledge to network and enterprise security while implementing “best practices” security methodologies. Experienced in managing all major areas of information assurance to include assessment, protection, validation, monitoring, and incident handling. Functional expertise in two or more information assurance technologies or capabilities such as Vulnerability/Threat Assessments, Network Intrusion Detection, Secure Operations, Firewall Design & Deployment, Public Key Encryption, Virtual Private Networks, etc. Interface with all necessary levels of management and staff regarding Information Assurance services. Developing and enforcing enterprise security policies and procedures, while maintaining certification and accreditation documentation, providing education and awareness training, handling security incidents, performing network scans, and ensuring software patch compliancy. Responsible for performing duties as an alternate COMSEC Responsible Officer (CRO). Works under general supervision, developing the requirements of a product from inception to conclusion. Develop required specifications for simple to moderately complex problems. Coordinate with the COR/COTR representatives to ensure accurate solutions and user satisfaction on technical matters. Security/Certification Requirements: Sensitivity Level: IT-I –Critical Sensitive Clearance: Secret IA Level: IAT-I; This contract requires all contract employees to possess and maintain a current Single Scope Background Investigation (SSBI) with Secret clearance Baseline Certification: One of the following: CISSP, CISM, GSLC, CAP, CASP, or Security+ 4. Enterprise System Administrator (Key): General Experience: The Contractor requires a Bachelor’s degree from an accredited University or Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in the Performance Work Statement. At least one project shall have occurred within the past three (3) years. Functional Responsibility: Implements and maintains computer software for moderately complex to highly complex computer systems. Translate detailed software installation, preparing detailed plans, and testing for implementing into systems. Coordinate all project analysis and requirement efforts. Responsible for both routine and complex testing and analysis of all elements of the system administration; including power, software, communications machinery/devices, lines, and terminals. Monitors and controls the performance and status of the system resources. Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting system performance. Works under general supervision, developing the requirements of a product from inception to conclusion. Develop required specifications for simple to moderately complex problems. Coordinate with the Contractor's project manager, COTRs, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters. Security/Certification Requirements: Sensitivity Level: IT-I – Critical Sensitive Clearance: Secret IA Level: IAT-I; This contract requires all contract employees to possess and maintain a current Single Scope Background Investigation (SSBI) with Secret clearance Baseline Certification: CISSP; Computing Environment: MCITP/MCSA (2008 or higher). 5. Network Administrator (Key): General Experience: The Contractor requires a Bachelor’s degree from an accredited University or Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in the Performance Work Statement. At least one project shall have occurred within the past three (3) years. Functional Responsibility: Analyze customer requirement to ensure better contribution to development of networking tools. Maintain all telecommunication tools and accessories such as servers and switches. Install, configure and provide support to all networking accessories in different workstations. Identify and resolve all hardware related problem for better performance and detect issues for networking strategies. Monitor systems to oversee firewall and other network related improvement processes. Ensure networking stability and monitor all work regularly. Works under general supervision, developing the requirements of a product from inception to conclusion. Develop required specifications for simple to moderately complex problems. Coordinate with the Contractor's project manager, COTRs, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters. Security/Certification Requirements: Sensitivity Level: IT-I – Critical Sensitive Clearance: Secret IA Level: IAT-I; This contract requires all contract employees to possess and maintain a current Single Scope Background Investigation (SSBI) with Secret clearance Baseline Certification: Security+; Computing Environment: MCITP-SA (POS1), CCNA (POS 2), All Key Personnel. Leave/Vacation: Key Personnel must inform the COR/ACOR in writing at least 1 day before being Out of the Office or on Scheduled Leave. Enclosure 1 - Past Performance Template INSTRUCTIONS Complete a copy of this template for each project submitted. VENDOR Vendor Name: Name of the Vendor Team Leader or Team Member Contract Number: If available Relevant Contact: Name of the Program Manager for referenced effort Location: Address of relevant contact Phone Number: Contact number for Relevant Contact, including area code or international prefixes E-mail address: E-mail address for Relevant Contact CLIENT OVERVIEW Client Name: Name of the client organization, including specific division(s) as appropriate for whom services had been provided. Number of Employees: Number of employees in the organization, as well as an indication of the number impacted by the given program noted Geographic Coverage: Identify the countries/regions/states in which the client is present Client Contact: Name of the client’s Program Manager, Sponsor, or other representative with personal interaction with the project described herein. This individual noted shall have had personal responsibility and accountability for the success of the program. If more than one representative is provided, include all information for each representative. Title: Client Contact’s stated title Phone Number: Contact number for Client Contact, including area code or international prefixes E-mail Address: E-mail address for Client Contact Mailing Address: Client Contact’s mailing address PROJECT SUMMARY General / Contractual Term of Engagement (start/end): Identify start and end dates for the given engagement Contract Type: Describe the contract vehicle(s) applied (e.g.; Fixed Fee, T&M, Performance/incentive based etc.), including any applicable risk/reward incentive arrangements Dollar Value: Denote the $US value of the program / Denote the $US value of that part of the program for which you were contracted Locations in Scope: Identify the countries/regions/states, which are relevant to the program defined in the referenced contract. Scope of engagement Describe the services performed for the client Comparison Compare the work of this project to the work under the RFQ. Corporate Capabilities/Program Management and Teaming/Subcontracting Schedule Management: Identify any schedule delays, their cause, effect and/or resolution. Indicate any tools or techniques applied. Denote resulting impact on project budget/cost. Resource Management: Identify any resource issues and/or instances where you were required to respond to supplying resources to meet unexpected client/project needs. Issue Management: Describe the approach applied to managing issues such as: scope changes and conflict resolution. Teaming/Sub-vendor Relationship: Identify your teaming/subcontracting arrangements and the types of contract vehicles were utilized. Explain what percentage (%) of the total awarded contract dollars and/or contract level of effort (LOE) was performed by each of the sub-vendors under this contract. Teaming/Sub-vendor size status Identify whether the team members/sub-vendors referenced above were small businesses, small disadvantaged businesses, woman owned small businesses, etc. Benefits Realized Performance Metrics: Describe the metrics used for evaluating the success of the program. Business Benefits: Describe the operational, technical and business performance benefits achieved due to this program. If benefits were not realized, indicate why. Lessons Learned Describe lessons learned from this program and indicate how they will be leveraged to benefit the DLA EHD-EDS program. Industry Best Practices Employed Describe industry best practices employed by your company and engagements where they are currently used on a recurring basis. Enclosure 2 - Resume Template Instructions: Complete a copy of this template for each resume submitted Identify each individual sequentially starting with “1” (i.e. 1,2,3) Under “Reference No.” below: precede this number with an “R” – indicating “Resume” Reference Information: Reference No: R1 General Information: Name: Title: Proposed Category: Education: Start Date: End Date: School: Degree, Major: Start Date: End Date: School: Degree, Major Security Information : Clearance: Refer to Section 5 (Vendor Security Requirements) of the RFQ for Security requirements Relevant Experience: Start Date: (date started on project) End Date: (date rolled-off project) Client/Project: Identify the Client or Client Type and Project Employer: Identify Employer at time of experience Title: Identify Job Title at time of experience Description: Provide a brief description of responsibilities for the given experience, Include your relevant project role. Start Date: End Date: Client/Project: Employer: Title: Description: Start Date: End Date: Client/Project: Employer: Title: Description: Certifications & Affiliations: Certification: Description, including relevant dates and versions, if applicable. For EUS, Supply copy of a current IAT-II (Security + or equivalent) and CE (Win 7 or Higher) Certificate.
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D -- End User IT Support/Services for Pacific Region