SOURCES SOUGHT
R -- Electronic Printing Modules
- Notice Date
- 1/24/2017
- Notice Type
- Sources Sought
- NAICS
- 811212
— Computer and Office Machine Repair and Maintenance
- Contracting Office
- Defense Logistics Agency, DLA Acquisition Locations, DLA Contracting Services Office, 8725 John J. Kingman Road, Suite 0119, Fort Belvoir, Virginia, 22060-6220, United States
- ZIP Code
- 22060-6220
- Solicitation Number
- SP470117ELECTRONICPRINTINGMODULES
- Archive Date
- 2/11/2017
- Point of Contact
- Joseph Tierney, Phone: 2157374714
- E-Mail Address
-
Joseph.Tierney@DLA.Mil
(Joseph.Tierney@DLA.Mil)
- Small Business Set-Aside
- N/A
- Description
- THIS IS A DRAFT THIS IS NOT A SOLICITATION ANNOUNCEMENT FOR PROPOSALS. NO CONTRACT WILL BE AWARDED FROM THIS ANNOUNCEMENT. NO REIMBURSEMENT WILL BE MADE FOR ANY COSTS ASSOCIATED WITH PROVIDING INFORMATION IN RESPONSE TO THIS ANNOUNCEMENT OR ANY FOLLOW-UP INFORMATION REQUESTS. NO TELELPHONE CALLS OR REQUESTS FOR A SOLICITATION WILL BE ACCEPTED OR ACKNOWLEDGED. COMPANY BROUCHURES ARE NOT DESIRED. PLEASE RESPOND VIA EMAIL BY 30 Jan 17. Performance Work Statement Defense Logistics Agency (DLA) J62BHC Document and Automation Management Services Program Application support branch provides system support to DLA J63E, Document Services. DLA Document Services provides document reproduction, digital warehousing, electronic output, document conversion, electronic access and other specialty products and services to the Department of Defense (DoD) and federal agencies throughout the world. The DLA Document Services mission is to provide best value document automation and document management solutions worldwide in support of America's Armed Forces and Federal Agencies, encompassing the capture, management, access, distribution and output of digital and hardcopy information. To support the DLA Document Service mission, Document Services has implemented an online ordering web application offering web to print services, and providing a portal for submission for any and all services offerings. The commercial off the shelf product that was competitively procured in 2010 and implemented with minor customization was EFI's Digital Storefront (DSF). The Commercial off the shelf product (COTS) DSF was modified with value added seamlessly integrated modules. The 4 integrated modules and the COTS now constitute the application called DSO, Document Services Online. The 4 modules were developed by Web2print Experts, a print software consultant, development and integration company. These modules perform the following functions that were not available as part of the COTS : Billing module and workflow - replaces the quote editor in digital storefront and is used to bill jobs in compliance with the Document Services Pricing Manual, INST 76000.1U Funding management and workflow - is integrated into the order submission shopping cart process of digital store front and is uses to capture the unique funding requirements within the DOD DOD PKI CAC interface - an additional logon method to accept the DOD PKI common access card certificates for user authentication DLA Enterprise Business Systems (EBS) interface - a windows service that creates xml transactions from the billing and funding module provides bi direction updates and status feedback to and from the DLA's financial system of record - EBS. DSO, resides on the unclassified DLA Enterprise Telecommunications network (ETN). The system architecture consists of 3 Windows 2012 R2 IIS 8.0 web servers, 1 Windows 2012 R2, SQL 2012 database server, COTS application Digital Store Front 7.6 and integration module 3.76. The entire environment operates on virtual server. The DSO system is available to over 30000 Document Services customers worldwide, 24 x 7. There are 191 Document Service's product facilities (print plants) using DSO. The Present configuration consists of 13 storefronts, 21 agencies, 6 Departments, and 150 ticket templates. There is an average of 60000 orders submitted per year. C.2. Objective The government is in need of overall program support of the DSO program as in continues to enhance capabilities and functionality to satisfy customer needs and comply with DLA and DOD policies. In addition, the government is in need of maintenance support and necessary code changes and enhancements to the 4 value added integration code modules. The government requires the contractor's services for a base 9-month period and 2 optional - 12 month periods. C.3. Scope TASK 1 Maintenance of existing integration modules TASK 2 Overall DSO program support for enhancements TASK 3 Enhancement and upgrades of existing and new integration modules TASK 4 Support for maintain the DSO application in a positive security posture. C.4. Performance Requirements C.4. 1 TASK 1 Maintenance of existing integration modules The contractor shall provide maintenance support for the 4 value added modules - Billing Module, Funding Management Module, CAC login module, EBS interface. Maintenance support shall include: •1. modifications to the code to comply to identified issues where application is not working as expected. •2. Changes to the code due to identified cybersecurity requirements, •3. updates to the code due to upgrades to the Digital Storefront COTS product •4. changes or updates to the code caused by new fiscal year pricing logic changes •5. updates to the integration code caused by upgrades to under arching foundation software such as Windows Server or Microsoft SQL. On a quarterly basis updated releases to the integration code is required. These will be managed through software change request process and only provided by the Program manager to the a POC provided by the contractor. The contractor shall provide a presentation and documentation on the how the requirements will be met through code changes, test the code changes and provide a version release. Any changes made will become part of the baseline code. Integration code is tied to EFI's digital storefront software product. To make enhancement to this code it will require access to the source code from the COTS (Digital Store Front) OEM, Electronics for Imaging (EFI). The contractor must supply proof to the government that they have the rights to modify change the source code of EFI DSF via a letter from EFI corporation. Deliverables: Item Method Due date Release Review and presentation Powerpoint Based on release schedule /quarterly Release code Zipped file Based on release schedule/quarterly Proof of source code access to EFI Digital Store Front Letter (pdf or email) Pre award. C.4.2 TASK 2 Overall DSO program support for enhancements The contractor shall provide support services that has expert knowledge of the all the Digital Storefront features version 7.X release, through 8.X and newer versions. Critical elements for this task is for the contractor to have vast knowledge and expertise with both EFI DSF and with DLA Document services production environment, organizational structure, and processes. The expert shall keep abreast of future EFI DSF functionality and be able to apply these new features to the DLA Document Services environment. The contractor shall brief the DSO PM and DSO Business Manager on new features on the EFI DSF roadmap to assist in determining which features should be implemented. The contractor shall be able to customize the DSF storefront to meet the needs of DLA document services, this customization shall include but not limited to: •1. Creation of storefronts •2. Modify and customize print tickets to closely match the DLA Document services pricing methods. •3. Create and customize catalog items •4. Configure and deploy Variable Data print •5. Provide training on new features or changes •6. Update existing user documentation The contractor may be interfacing with DLA Document Services customers to obtain requirements for setting up or making changes to new or existing agency storefronts or catalog items. The contractor may interface with DLA Document Services DSO manager to obtain input and feedback when implementing new features. The contractor will work with the DSO PM to setup a plan of action and milestone chart ( POA&M) for each action under this task. Deliverables: Item Method Due date Customize, creation, deployment task Visual observation of DSF site changes. Based on POA&M schedule agreed to by contractor and DSO PM User training documentation PDF, webex sessions, mp4 video files Based on POA&M schedule agreed to by contractor and DSO PM C.4.3 TASK 3 Enhancement and upgrades to present and new integration modules This task is to cover requirements for new integration functionality and new features. For each year of the contract the government will identify specific functions that are required by various sources. These sources could be new IA or DLA policy, items that the program office is presently aware of are below, but could be modified based on new direction of DLA management or policy: •1. integration of the DLA enterprise Account Provisioning System ( AMPS). •2. Enhanced reporting function that includes analytics •3. Archive function for jobs and all related details of order than 3 years, that can be retrieved and activated when needed. DLA records management policy requires that DSO maintain all finance data for 6.3 years. It is therefore the requirement of the government under this task for the contractor to develop an integrated archive function. The archive function shall move all records management designated data to a separate data store from the active DSF and Integration database. The archive function shall be performed by the DSF System administrator on an annual basis. All production users can retrieve the archive data through the archive interface. •4. Integration of the additional EBS financial data to provide in an interactive report form for customer funding balance and credit card receipt functionality •5. Enhanced billing, funding, order status workflow and layout. After 4 years of using the application, end users have identified enhancements to over flow and layout of the integration modules that would enhance the user experience and provide some work efficiencies. •6. Upgrade to the EBS interface integration code due to EBS change requests, these could be logic changes within the funding management or billing management modules, or could be layout changes to the EBS interface files or a combination of both. Deliverables: Item Method Due date Report interface Code releases 90 days from award, contingent on purchase of BI software* 10 reports Code releases Per schedule provided by PM Archive function Code release Per schedule provided by PM Integration with AMP Code releases Per schedule provided by PM Integration of New EBS financial data for funds balance and credit card receipt functionality Code releases Per schedule provided by PM Upgrades to the EBS interface Code releases Per schedule provided by PM C.4.4 TASK 4 Support for maintain the DSO application in a positive security posture The contractor shall provide documentation, make code and configuration updates and changes, to comply with the USCybercom, DOD and DLA Information Assurance policy and guidelines. This shall include the "hardening" of the application to meet Security Technical Implementation Guides ( STIGS) available on the https://iase.disa.mil/stigs web site. Compliance with the Information assurance vulnerability alerts identified by the ACAS scans in the form of a bulletin or technical advisories. Provide required code documentation and support to ensure DSO application certification and accreditation under the DOD Instruction 8510.1 Risk Management Framework ( RMF) for DOD Information Technology controls, and make needed remediation changes to code or overall application as identified by STIGS or webinspect scans. Contractors hall provide support to program system administrator for these efforts in the form of technical experts and solutions provider. Deliverables: Item Method Due date IA documentation Word files, Visio, PDF As specified by PM Code /configuration changes Code releases/documentation As specified by PM Support to application S/A Phone, email As specified by PM C4.4 Performance Standards Number Task/subtask Standard Maximum degree of deviation allowed Method of surveillance 1 Task 1 Release Review - the objective of this task to ensure the contractor has an understanding of the requirements and the direction of code implementation is acceptable without impacting schedule. The standard would be for 2 unsatisfactory solutions presented for a single release. 3 unsatisfactory solutions Attendance to review presentation by the PM 2 Task 1 Updates to existing integration code releases. Critical factor of code releases is both meeting the scheduled date with the majority of requirement passing acceptance testing. 3 day schedule slippage; 20% of the requirements not passing acceptance testing. Release code acceptance date by PM; and prerelease government testing. 3 Task2 Customization, creation and deployment task - identified customization and features are delivered within the agreedupon schedule as provided by the program manager. The standard is a slippage of 5 days. 10 days schedule slip. Presentation of the new feature and or customization product. 4 Task2 User training documentation - critical factor is that documentation is updated/provided within 30 days of application changes. 35 days of application change Delivery of training product ot program manager 5 Task 3 Report Interface. Critical factor for delivery of the report interface is it meets the schedule delivery date as specified by Program Manager. Acceptable slippage is 5 days. 5 additional days is the maximum deviation Delivery of report interface release 6 Task 3 Delivery of 10 models. The standard would be 9 models. Deviation would permit 1 less report Release of models by Program Manager 6 Task 3 Integration of New EBS financial data for funds balance and credit card receipt functionality. Critical for this effort is accuracy and reliability of data as well as a smooth transition for customers. No more than 5% complaints from total customers population over a 30 day period after transition. PM will monitor helpdesk tickets 7 Task 3 Upgrades to EBS Interface. The ability to meet the outlined EBS schedule for IOC and perform adequate testing is critical to this task, due to the coordination of all parties involved. No more than a 3 day slippage on delivery schedule PM will monitor schedule 8 Task 3 Archive function. The ability to retrieve RM data through key indexes, with only a not found message.5% of the time Deviation would permit 1% of data retrievals being identified as "not found" Sample test of 100 data recalls by the PM 9 Task 4 IA documentation - clear and complete documentation is the critical factor for this task. Therefore the standard is for the documentation to be complete containing all needed information and detail per the documentation request with only 1 request for claification 1 additional request for clarification Review of IA documentation and acceptance by the IAM( Information Assurance Manager) 10 Task 4 IA code/configuration changes - timely responses to code and configurations changes are the critical performance critical for this task. Therefore the standard is to not exceed the due date as established by the Program Manager by 24 hours. 10 hours of deviation Receipt of Release 11 Task 4 Support to application administrator. 3 day Response time to cypersecurity items with a 5 day resolution scheduled for those items not requiring code changes. Communication between Application administrator and PM C.5 Incentives There are no incentives in this Performance work statement. C.6 Place of performance The Contractor will perform the majority of these requirements at the contractor's location. There are no fixed travel requirements. There may be occasions where the contractor may have to visit a local Department of Defense installation to renew their CAC certificate or to have working session with the Program Manager and DLA Document Services Management to discuss requirements and deployment. Travel distance to and from government site is only reimbursed when it is more than travel to and from contractors home and contractors normal work site. C.7 Period of performance The period of performance is base year is from Feb 1, 2017 thru September 30, 2017. The options periods are from October 1, 2017 thru September 30, 2018, and October 1, 2018 thru September 30, 2019. Base : Feb 1, 2017 through 30 September 2017 Option year 1: 1 October 2017 through 30 September 2018 Option year 2: 1 October 2018 through 30 September 2019 C.8 Delivery Schedule Each deliverable has its own specified delivery schedule.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DLA/J3/DLA-DSS/SP470117ELECTRONICPRINTINGMODULES/listing.html)
- Place of Performance
- Address: Jacksonville, Florida, 32212, United States
- Zip Code: 32212
- Zip Code: 32212
- Record
- SN04379621-W 20170126/170124234806-968815363af50abde6effa3fb9fad50e (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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