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FBO DAILY - FEDBIZOPPS ISSUE OF MARCH 10, 2017 FBO #5586
DOCUMENT

R -- Patient Satisfaction Survey Services Software As A Service - Attachment

Notice Date

3/8/2017
 

Notice Type

Attachment
 

NAICS

#541611 — Administrative Management and General Management Consulting Services
 

Contracting Office

Department of Veterans Affairs;Overton Brooks VA Medical Center (90C);510 East Stoner Avenue;Shreveport LA 71101
 

ZIP Code

71101
 

Solicitation Number

VA25617Q0322
 

Response Due

3/16/2017
 

Archive Date

4/15/2017
 

Point of Contact

Anthony Mitchell
 

E-Mail Address

n
 

Small Business Set-Aside

N/A
 

Description

SOURCES SOUGHT SYNOPSIS DESCRIPTION: This Sources Sought Synopsis shall be used to determine the availability of potential sources having the skills and capabilities necessary to perform/provide Patient Satisfaction Survey Services using Software As A Service (SAAS) platform. All interested vendors are invited to provide information to contribute to this market survey/sources sought synopsis including, commercial market information. This is not a solicitation announcement. This is a sources sought synopsis only. Questions should be submitted by email to anthony.mitchell4@va.gov. Provide only the requested information below. The purpose of this synopsis is to gain knowledge of potential qualified sources and their size classification (Service Disabled/Veteran Owned Small Business (SDVOSB/VOSB), Hubzone, 8(a), small, small disadvantage, woman owned small business, or large business) relative to NAICS 541611, Administrative Management and General Management Consulting Services(size standard of $15 million). Responses to this synopsis will be used by the Government to make appropriate acquisition decisions. After review of the responses to this sources sought synopsis, a solicitation announcement may be published on the FBO website. Responses to this sources sought synopsis are not considered adequate responses to the solicitation announcement. All interested offerors will have to respond to the solicitation announcement in addition to responding to this sources sought announcement. Please demonstrate the contractor's ability to perform services of this nature as the course of its daily business operations. Services shall be performed in accordance with industry standards and practices by qualified personnel. The contractor shall be bound by all terms and conditions of the contract as solicited in the upcoming solicitation process. Responses must be emailed to anthony.mitchell4@va.gov no later than NOON CST, March 16, 2017. Your response should include both the STATEMENT OF CABABILITY and BUSINESS SIZE AND SOCIO-ECONOMIC STATUS information as explained below. Please place Attention: Patient Satisfaction Survey, in the subject line of your email. This notice is to assist the VA in determining sources only. A solicitation is not currently available; therefore, DO NOT REQUEST A COPY OF A SOLICITATION THAT DOES NOT EXISTS. If a solicitation is issued it will be announced at a later date, and all interested parties shall respond to that solicitation announcement separately from the responses to this announcement. REQUESTED INFORMATION: (1) STATEMENT OF CABABILITY: (1) Submit a brief [five (5) pages or less] capability statement explaining your capability to perform Patient Satisfaction Survey Services using SAAS platform in accordance with the Performance Work Statement (PWS) below. Include the number of qualified personnel need to accomplish this service. Include past experience in performing these services for the VA, other Government (Federal or State) agency, or for a private medical facility. Please specify your maximum capacity (maximum number of surveys, both mail out, inpatient and emails you coordinate during a monthly period) and your availability to start. (2) BUSINESS SIZE AND SOCIO-ECONOMIC STATUS: (a) Indicate if your firm is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) or Veteran Owned Small Business (VOSB) (b) Include the DUNS number of your firm. (c) State whether your firm is registered with the System for Award Management (SAM) at http://www.sam.gov and/or the VetBiz Registry at http://vip.vetbiz.gov/. If not, please NOTE: any future solicitation could only be awarded to a contractor who is registered in the System for Award Management (SAM). To receive award based on VOSB or SDVOSB status you must be registered in the VetBiz Registry. SPECIFIED REQUIREMENT: The contractor shall communicate its capabilities to accomplish the following: (See next page) PERFORMANCE WORK STATEMENT (PWS) Patient Satisfaction Survey Service Part 1 General Information 1. GENERAL: This is a non-personnel services contract to provide Patient Satisfaction Survey Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. 1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Patient Satisfaction Survey Services. The contractor shall perform to the standards of this contract using a Software As A Service (SAAS) as defined in this Performance Work Statement except for those items specified as government furnished property and services. 1.2. Background: The past contractor mailed out surveys to outpatients as required by the VA Director s Office. The contractor, assisted by Government staff, developed custom and specialized survey questions/tools that were statistically valid and reliable instruments designed to improve customer service. The contractor processed and correlated the return surveys into usable data for the VA Director s Office. This requirement adds inpatient surveys as a new line item and combines email surveys with the mail out line item. 1.3. Objectives: The contractor shall distribute Patient surveys within three business days of Contractor receiving the Government s information upload file. The Contractor shall enter Data from survey responses into the Contractor s database and make available to Government online within three business days of receipt by Contractor. Scanned survey images will also be posted online within three business days of receipt which will enable Government to view actual survey responses. The Contractor shall make Government survey data available on a daily basis and accessible 24 hours a day seven days a week from work or home computer. 1.4. Scope: Patient Satisfaction Survey Service. Services include mailing, emailing and collecting surveys from outpatients, receiving surveys from inpatients, and then correlating the data using a Software As A Service (SAAS) platform to render the information into usable data for the Government. The contractor shall accomplish no more than 4000 outpatient mail out surveys with unlimited emails per contract year period and no more than 2530 inpatient surveys per contract year period. The contractor shall be paid monthly for only the actual number of surveys processed (mailed out). 1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows: Base Year April 1, 2017 through March 31, 2018 Option Year I April 1, 2018 through March 31, 2019 Option Year II April 1, 2019 through March 31, 2020 Option Year III April 1, 2020 through March 31, 2021 Option Year IIII April 1, 2021 through March 31, 2022 1.6. General Information 1.6.1. Quality Control : The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. 1.6.2. Quality Assurance: The government shall evaluate the contractor s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). 1.6.3. Recognized Holidays: New Year s Day Labor Day Martin Luther King Jr. s Birthday Columbus Day President s Day Veteran s Day Memorial Day Thanksgiving Day Independence Day Christmas Day 1.6.4. Hours of Operation: The Overton Brooks VA Medical Center (OBVAMC) conducts business, between the hours of 8:00 AM through 4:30 PM Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. 1.6.5. Place of Performance: The work to be performed under this contract will be performed at contractor facility based on the terms and conditions of this PWS for SAAS. 1.6.6. Type of Contract: The government will award a Firm-Fixed Price contract based on actual usage of service. 1.6.7. Security Requirements: Contractor personnel performing work under this contract must comply with the terms and conditions of the IT security clause included in the contract. 1.6.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. 1.6.9. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. 1.6.11. Key Personnel: The following personnel are considered key personnel by the government: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Contract Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 AM to 4:30 PM, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. 1.6.12. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. 1.6.13. Data Rights : The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights. 1.6.16. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. PART 2 DEFINITIONS & ACRONYMS 2. DEFINITIONS AND ACRONYMS: 2.1. DEFINITIONS: 2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime. 2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government. 2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. 2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement. 2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports. 2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. 2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property. 2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards. 2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. 2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. 2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor. 2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract. 2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise. 2.2. ACRONYMS: ALP Acceptable Level of Performance CFR Code of Federal Regulations COR Contracting Officer Representative FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 CO Contracting Officer OCI Organizational Conflict of Interest POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SAAS Software As A Service TE Technical Exhibit PART 3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES 3. GOVERNMENT FURNISHED ITEMS AND SERVICES: 3.1. Services: The Government will provide Medical Center Patient Satisfaction Coordinator & other designated Government staff to assist with development of customized & specialized survey questions/tool. The surveys must be statistically valid & reliable instruments designed for quality improvement & customer service. 3.2. The Government shall provide the patient contact information for survey services. PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES 4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: 4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required in collaboration with Program Coordinator to perform work under this contract, all items that are not listed under Section 3 of this PWS. 4.2. The contractor shall provide User I.D. and password to access the Software As A Service platform to the Program Coordinator for distribution to applicable VA employee s. PART 5 SPECIFIC TASKS Contractor will work with Medical Center Patient Satisfaction Coordinator & other designated Government staff to develop customized & specialized survey questions/tool; surveys must be statistically valid & reliable instruments designed for quality improvement & customer service. 5. Specific Tasks: 5.1. Basic Services. The contractor shall provide services for Patient Satisfaction Surveys to our Veteran population; medical practice/outpatient clinics in accordance with the terms and conditions of the PWS and contract. 5.2. Survey service must be flexible & allow the ability to make changes as providers are added/deleted, or switch specialty clinics. The contractor shall provide fast and accurate survey processing and data analysis. The tool must also allow for drill down to root cause of dissatisfaction to help Government identify priorities for improvement efforts. 5.3. Contractor shall provide capability to run data analyses reports by a variety of parameters; provider specific, site/specialty, survey receipt date, dates of service, etc. Government will provide identifying parameters in order for Contractor to provide capabilities. 5.4. Contractor to provide capability to save reports (1,000 queries) for sharing online with other designated medical center staff. Contractor to provide capability to schedule 10 queries (total) to run automatically on a monthly basis. 5.5. Patient surveys will be mailed or emailed within three business days of Contractor receiving the customer upload file of information from Government. Timeliness is a key component of the survey process. 5.6. Data from survey responses will be entered into the Contractor s database and made available to Government online within three business days of receipt by Contractor. Scanned survey images will also be posted online within three business days of receipt which will enable Government to view actual survey responses. Patient letters attached to surveys will be faxed to Government ASAP for action. 5.7. Government survey data will be available on a daily basis and accessible 24 hours a day seven days a week from work or home computer. Computer website shall be secure. 5.8. Patient data shall be secured and in compliance with HIPAA regulations. Data transfer to and from the Government and contractors facilities shall be secured. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). 5.9. Education sessions/training shall be available to Medical personnel as scheduled at no cost to the Government. Initial session shall be conducted at the beginning of the contract. All other training session shall be scheduled as needed. 5.10. Annual on-site training session shall be provided by knowledgeable contractor personnel to medical staff at no additional cost to this contract. 5.11. Contractor shall provide unlimited telephone support with a contractor representative specialized in servicing this contract five (5) days a week at no extra charge to the Government to assist and direct staff (i.e., accessing or running reports; distinguishing the variety of methodologies, etc.) 5.12. Contractor shall provide real-time benchmarking to at least three (3) peer groups and a large Government base of Healthcare facilities to determine satisfaction percentile ranking and how Overton Brooks VAMC compares against other facilities in their region and nationally. 5.13. Contractor shall advise and provide recommendations for improving quality of survey services if necessary via email. 5.14. Contractor shall make online publications and newsletters regularly available to the Government. Contractor shall provide hard copies of additional publications as appropriate. Publications will include, but are not limited to: Briefings and the Satisfaction Monitor. that educate Government regarding Customer Satisfaction and Quality Improvement. The Contractor shall provide access to Contractor s online forum and shall provide invitations to regional workshops and national conferences. 5.15. Contractor shall ensure the quality of the national database for its survey service products through established standards of data collection and data reporting. In order to participate in the national database, the Government agrees to comply with the requirements of the survey distribution methodology the Government has selected. 5.16. The minimum number (minimum n ) required to generate a report for the Medical Practice service is 30. When the Contractor demonstrates that at least fifty percent (50%) of the eligible recipients responded to the survey, the minimum n standards may be suspended. In order to qualify for this suspension, the Contractor must produce historical documentation of distribution and response patterns. 5.17. Contractor shall provide website access to obtain service. Convenient online account housing survey images, electronic reports and improvements guides shall be provided. PART 6 APPLICABLE PUBLICATIONS 6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) 6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. (FAR 52.227-14(d) (1) Patient data shall be secured and in compliance with HIPAA regulations. Data transfer to and from the Government and contractors facilities shall be secured. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). a. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA s information is returned to the VA or destroyed in accordance with VA s sanitization requirements. VA reserves the right to conduct on-site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements. b. Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract. c. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract. d. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed. e. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated. f. The contractor/subcontractor s firewall and Web services security controls, if applicable, shall meet or exceed VA s minimum requirements. VA Configuration Guidelines are available upon request. g. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA s prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response. h. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response. i. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COR. PART 7 ATTACHMENT/TECHNICAL EXHIBIT LISTING Attachment/Technical Exhibit List: Attachment 1/Technical Exhibit 1 Performance Requirements Summary 7.2. Attachment 2/Technical Exhibit 2 Deliverables Schedule. TECHNICAL EXHIBIT 1 Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Performance Objective Standard Performance Threshold Acceptable Level of Performance Method of Surveillance Incentive PRS # 1. The contractor shall distribute patient surveys within three business days of Contractor receiving the customer upload file of information from Government. Paragraph 5.5. Patient data shall be secured and in compliance with HIPAA regulations. Data transfer to and from the Government and contractors facilities shall be secured. ZERO DEVIATION FROM STANDARD Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot. Exercise Of Option Period(s) Positive Past Performance PRS # 2 The Contractor shall enter Data from survey responses into the Contractor s database and make available to Government online within three business days of receipt by Contractor. Paragraph 5.6. Patient data shall be secured and in compliance with HIPAA regulations. Data transfer to and from the Government and contractors facilities shall be secured. ZERO DEVIATION FROM STANDARD Random Sampling Exercise of Option period(s) Positive Past Performance PRS # 3 (The Contractor shall make Government survey data available on a daily basis and accessible 24 hours a day seven days a week from work or home computer. Computer website shall be secure.) Paragraph 5.7. Patient data shall be secured and in compliance with HIPAA regulations. Data transfer to and from the Government and contractors facilities shall be secured. ZERO DEVIATION FROM STANDARD Random Sampling Exercise of Option period(s) Positive Past Performance PRS # 4 (Patient data shall be secured and in compliance with HIPAA regulations. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). Paragraph 5.8. Patient data shall be secured and in compliance with HIPAA regulations. Data transfer to and from the Government and contractors facilities shall be secured. ZERO DEVIATION FROM STANDARD Random Sampling Exercise of Option period(s) Positive Past Performance TECHNICAL EXHIBIT 2 DELIVERABLES SCHEDULE Deliverable Frequency # of Copies Medium/Format Submit To Patient surveys will be mailed or emailed within three business days of Contractor receiving the customer upload file of information from Government. Within three business days after receipt by the contractor. 1 SAAS Online access Data from survey responses Within three business days after receipt by the contractor. 1 SAAS Online access Government survey data will be available on a daily basis Within three business days after receipt by the contractor. 1 SAAS Online access Government data will be accessible 24 hours a day seven days a week. Within three business days after receipt by the contractor. 1 SAAS ONLINE ACCESS Contractor shall provide unlimited telephone support with a contractor representative specialized in servicing this contract five (5) days a week at no extra charge to the Government Monday Friday N/A Telephone N/A Education sessions/training shall be available to Medical personnel as scheduled at no cost to the Government. Initial session shall be conducted at the beginning of the contract. All other training session shall be scheduled as needed. As Scheduled N/A On-site COR Annual on-site training session shall be provided by knowledgeable contractor personnel to medical staff at no additional cost to this contract. Annually N/A On-site COR
 

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Document(s)

Attachment
 

File Name: VA256-17-Q-0322 VA256-17-Q-0322_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3325006&FileName=VA256-17-Q-0322-000.docx)

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SN04427692-W 20170310/170308234409-ce647e7d0c53647ff4dd0d9777216560 (fbodaily.com)
 

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