SOURCES SOUGHT
D -- Customer Relations Management - JSP SRM Sources Sought
- Notice Date
- 3/16/2017
- Notice Type
- Sources Sought
- NAICS
- 541618
— Other Management Consulting Services
- Contracting Office
- Defense Information Systems Agency, Procurement Directorate, DITCO-Scott, 2300 East Dr., Building 3600, Scott AFB, Illinois, 62225-5406, United States
- ZIP Code
- 62225-5406
- Solicitation Number
- 831710193(H)
- Archive Date
- 4/20/2017
- Point of Contact
- Matthew K Wilkens, Phone: 6182299456
- E-Mail Address
-
matthew.k.wilkens.civ@mail.mil
(matthew.k.wilkens.civ@mail.mil)
- Small Business Set-Aside
- HUBZone
- Description
- CRM Source Sought The JSP is seeking information for potential sources for CRM capabilities. The goal of CRM is ultimately to enhance JSP's mission success and improve its ability to service its customers. CRM objectives include assuring that JSP's services are well-known and well-defined in the Pentagon/National Capital Region (NCR) DoD community, improve customer satisfaction rates and educate customers on JSP's products and services, build and maintain an accurate, complete, and up-to-date customer database that captures information about the JSP customers, and improve the JSP customer experience through supporting an enterprise service request/requirements management process for uniformly capturing customer service orders and business requirements and routing them to the proper JSP entity for servicing.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DISA/D4AD/DITCO/831710193(H)/listing.html)
- Record
- SN04437813-W 20170318/170316234948-1f11e54420fcb6448823196e7be059d7 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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