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FBO DAILY - FEDBIZOPPS ISSUE OF APRIL 09, 2017 FBO #5616
DOCUMENT

R -- HUman Center Design Support Services - Attachment

Notice Date

4/7/2017
 

Notice Type

Attachment
 

NAICS

541612 — Human Resources Consulting Services
 

Contracting Office

Strategic Acquisition Center - Frederick;Department of Veterans Affairs;321 Ballenger Center Drive, Suite 125;Frederick MD 21703
 

ZIP Code

21703
 

Solicitation Number

VA119A17N0196
 

Response Due

4/21/2017
 

Archive Date

6/20/2017
 

Point of Contact

Willaim Rush
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

Request for Information (RFI) The Department of Veterans Affairs (VA) is issuing this RFI in accordance with FAR 15.201(e), the agency does not intend to award a contract but rather gather information on capability, delivery and other market information pertinent for acquisition planning. The result of this market research will contribute to determining the method of procurement and identify parties having an interest in and the resources to support this requirement for the following: Objective We are looking for expertise in understanding and applying user insights to create measureable improvement in the way VA engages with Veterans, their families and supporters. This RFI will assist the VA in developing a procurement vehicle that provides the VA with support improving the way we develop and deliver products and services through human centered design. The VA is seeking to identify organizations that have a proven track record of leveraging user-centered research and design-led approaches to support large, complex organizations with transformational efforts to become customer centric and ultimately to improve the customer experience for a variety of products, services and processes. THERE IS NO SOLICITATION AT THIS TIME. This request for capability information does not constitute a request for proposals; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred. If your organization has the potential capacity to perform these contract services, please provide the following information: Organization name, address, email address, website address, telephone number, business size, NAICS code; DUNS, SIN Category and GSA Schedule (if applicable). Answers to the following questions: Provide a brief description of contracts of a similar nature (size, scope, and complexity) that your company has handled in the past 3 years, to include responses to the following questions. In your response, please specify what percentage of the work was completed by your own employees and which by other teaming partners. Specify experience designing and delivering customer experience transformation in large, complex organizations and specify experience in large, complex healthcare organizations. Specify aspects of the human-centered design process (discovery, design of low and high fidelity prototyping, testing, deployment and measurement) that your company used successfully in past projects, and provide detail about how they contributed to project success and specific project outcomes. Specify experience executing human centered design projects in federal agencies and large, commercial health systems. Provide examples of directly interacting with Veterans, their families and communities on these projects. Provide examples of bringing the human-centered design process into a large organization unaccustomed to the methodology. How did you orient people to this process? What were the particular challenges? How did you navigate those challenges? What were the outcomes? Provide examples of demonstrated experience designing and delivering cross-channel experiences for customers. Provide examples of Product and Service Design projects. What methods did you use, and why? What were the outcomes? How did you work to get those ideas implemented and embraced by the organization? Provide examples of Visual Design projects. What were the project goals? How did you frame (or re-frame) the challenges? What approaches did you consider, and why did you ultimately choose the direction you did? What type of technology did you leverage for development of the visuals? What other skills do you consider important in performing the work? Describe you company s experience leading customer-centric culture change and transformation. What is your approach and process? How do you measure outcomes? Has your organization leveraged design thinking and human-centered design methodology/approaches to design and implement the desired customer experience to the scale described above during the past three years for one or more federal and commercial clients? Briefly describe a relevant experience that your organization has of similar size, scope, scale, and complexity to this requirement that are or were provided to the Federal Government or commercial organizations. Did your organization undertake the past projects alone, or as a team with other teaming partners? Clearly describe your role and what percentage of the work was completed by your organization versus teaming partners. How much time was planned for the customer experience transformation effort and how long did it take? Were the intended results achieved? Describe with specific examples of results and changes. Approximately how many resources were used? What organizations does your organization partner with for organizational transformation through design thinking and human-centered design? STRUCTURE AND SUBMISSION OF RESPONSES Contractors should respond to this RFI by Friday April 21, 2017 by 12:00 PM EST via e-mail to William.Rush@va.gov and Melissa.Maloy@va.gov. Limit all responses to 10 pages.                    
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/AFMLOVASS/VASSMD/VA119A17N0196/listing.html)
 

Document(s)

Attachment
 

File Name: VA119A-17-N-0196 VA119A-17-N-0196.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3402203&FileName=VA119A-17-N-0196-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3402203&FileName=VA119A-17-N-0196-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04464318-W 20170409/170407234233-26a549bfa5e806afa6eafef2975abe1d (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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