SOLICITATION NOTICE
J -- Maintenance and Software License for Amcom Console - RFQ
- Notice Date
- 4/26/2017
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 811212
— Computer and Office Machine Repair and Maintenance
- Contracting Office
- Department of the Navy, Bureau of Medicine and Surgery, Naval Medical Center Portsmouth, 54 Lewis Minor St, Portsmouth, Virginia, 23708-2297, United States
- ZIP Code
- 23708-2297
- Solicitation Number
- N0018317Q0085
- Archive Date
- 5/17/2017
- Point of Contact
- Curtis Price, Jr., Phone: 757-953-7570, Melissa Peregrino-White, Phone: 757-953-4038
- E-Mail Address
-
curtis.c.price2.civ@mail.mil, melissa.peregrino-white.civ@mail.mil
(curtis.c.price2.civ@mail.mil, melissa.peregrino-white.civ@mail.mil)
- Small Business Set-Aside
- Total Small Business
- Description
- Please review uploaded RFQ for requirement. STATEMENT OF WORK • Vendor shall install and configure Amcom Console Database System at Naval Medical Center Portsmouth located in Portsmouth, VA. The contractor shall make arrangements to coordinate with IMD Department to ensure a timely and seamless effect to the customer. Vendors to provide support during normal working hours of 8:00am to 5:00pm EST Monday - Friday except federal holidays.. IMD POC is Antoinette Alexander, 757-953-6123. • The purpose of this document is to outline the menu of services vendor's Technical Support department handles and what services are provided under the standard maintenance plan offered from vendor. All of the support services outlined in this Statement of Work will be fulfilled in accordance with the vendor's Prioritization Matrix found in the vendor's SLE and Naval Medical Center Portsmouth. High level questions related to applications not currently purchased by the customer; In‐ depth questions are referred to sales. • How to questions related to the use of vendor's an application being used within the customer's production environment not constituting a process of full application training. Request for system changes - based on work assessment and/or change control, changes less than 30 minutes will be performed by vendor's technical support group; these changes will be performed during vendor's normal business hours. • Work with call center supervisors, managers and IT staff to resolve system issues. Resolve problems related to normal system usage in a production environment. Problems requiring a product correction by vendor (as outlined by the Vendor's Defect Management guide). Resolve or replace hardware having an issue with a component covered under the vendor's maintenance contract. Advanced RMA (with signed RMA from customer). • Request for system changes - based on work assessment and/or change control, changes less than 30 minutes will be performed by vendor's technical support group; these changes will be performed during vendor's normal business hours. Oracle patches (during vendor's normal business hours). Red Hat Linux patches (during vendor's normal business hours). Vendor patches (during vendor's normal business hours). Application restarts after customer reboot. Console application re-installs (1 assist per site per year). • Reboots for Linux based servers (24 hours a day). Work with customers in adding vendor to their enterprise backup application. Basic alerting of critical system functions (i.e., page failures, low disk space, etc.). Access to support management 7x24x365.Ability to submit support incidents via phone, email, or web. Web portal access to user manuals, training videos, and knowledge base. • Software License Limitations. Licensee and its Permitted Users shall not: (i) adapt the Software or create derivative versions of the Software; (ii) transmit, distribute or supply, whether by rental, sale, licensure, loan, or any other mechanism, partially or in full, the Software to any third party; (iii) rework the Software (e.g., for the purpose of correcting deficiencies) or make additions or improvements to the Software; (iv) reverse engineer the Software or attempt to derive source code from the Software; (v) alter or modify the Documentation; (vi) use the Software to provide support to or a service to any third party; (vii) copy the Software for any reason (including in a virtual environment, creating a test environment, redundant environment, for disaster recovery purposes, or replication of the Software, except to the extent Amcom has given prior written consent to Licensee to copy the Software or the Licensee has licensed additional copies of the Software for the above purposes; (viii) Licensee is prohibited from removing or altering any of the confidential, proprietary or intellectual property rights notice(s) embedded in or that Amcom otherwise provides with the Software; and (ix) Licensee may not simultaneously use the same User ID (profile) on more than one computer terminal or access point. Upon request during the Support Period and for a nominal handling charge, Amcom shall provide Licensee additional copies (either by CD/DVD or electronic format) of the Software listed in an Order Form (subject to the Designated Users for those Products). No additional work above and beyond the scope of this contract shall be conducted unless authorized by the Government Contracting Officer.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DON/BUMED/N00183/N0018317Q0085/listing.html)
- Place of Performance
- Address: Naval Medical Center Portsmouth, 620 John Paul Jones Circle, Portsmouth, Virginia, 23708, United States
- Zip Code: 23708
- Zip Code: 23708
- Record
- SN04486223-W 20170428/170426235217-a396c01c4e311add35db6bc8c2250137 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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