SOURCES SOUGHT
D -- Request for Information: HR Enagement Mgmt Solution - Request For Information
- Notice Date
- 4/28/2017
- Notice Type
- Sources Sought
- NAICS
- 511210
— Software Publishers
- Contracting Office
- United States Postal Service, Mail & Operational Equipment Portfolio, Information Technology CMC, 475 L'Enfant Plaza SW Room 4541, Washington, District of Columbia, 20260-6238
- ZIP Code
- 20260-6238
- Solicitation Number
- 04-28-2017
- Archive Date
- 6/10/2017
- Point of Contact
- Pearl M. Davis, Phone: 2022686032, Cindy D Miller, Phone: 202-268-5056
- E-Mail Address
-
pearl.m.davis@usps.gov, cindy.d.miller@usps.gov
(pearl.m.davis@usps.gov, cindy.d.miller@usps.gov)
- Small Business Set-Aside
- N/A
- Description
- RFI Document The United States Postal Service (USPS), with over 600,000 employees, leverages information technology resources to reduce Human Resources (HR) manpower requirements and improve quality of service to USPS employees. Currently, USPS HR utilizes two, separate systems for Knowledge Management (KM) and Case Management (CM). The KM system contains all of the HR processes and reusable information to process all HR actions required to support the USPS workforce. Information in the knowledgebase is used to guide HR agent activities, provide a basis for new HR agent training, and as the as-is process library for Lean Six Sigma improvement projects. The CM system is a ticketing system that enables the HR workflow for each individual action, provides a brief history on pending, in-progress, and recently closed actions, and provides HR workforce analytics for staffing decisions. Both of the existing KM and CM systems are end of life. Sufficient, custom linkages exist between the current KM and CM systems to justify consideration for replacing them with a single system that can perform both functions. On-going Lean Six Sigma efforts within HR have resulted in demands for further capabilities that are not possible in the current systems and increase the need for tight linkages between KM and CM. For this request, the CM functionality is required and the KM functionality is desired.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USPS/SSP/ITP/04-28-2017/listing.html)
- Record
- SN04489385-W 20170430/170428234113-107c7d13434d5e914416511a68a6f7c7 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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