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FBO DAILY - FEDBIZOPPS ISSUE OF JUNE 23, 2017 FBO #5691
MODIFICATION

70 -- Upstream Works for Cisco Finesse

Notice Date

6/21/2017
 

Notice Type

Modification
 

NAICS

541519 — Other Computer Related Services
 

Contracting Office

Avery 5F 200 Third Street Parkersburg WV 26106-5312
 

ZIP Code

26106-5312
 

Solicitation Number

TFSATTB17CI0002
 

Response Due

6/29/2017
 

Archive Date

6/14/2018
 

Point of Contact

Morrey Gardner, Contracting Officer, Fax 304-480-7203, - Todd Ashcroft, Contract Specialist, Fax 304-480-7203
 

E-Mail Address

purchasing@fiscal.treasury.gov, purchasing@fiscal.treasury.gov
 

Small Business Set-Aside

N/A
 

Description

The purpose of this Amendment is to extend the due date for questions and proposals. Questions are due no later than 4:30pm EST June 22, 2017. Proposals are due no later than 2:00pm EST June 29, 2017. The Bureau of the Fiscal Service (BFS), on behalf of the Alcohol and Tobacco Tax and Trade Bureau (TTB), Washington, D.C., is soliciting proposals for a Brand Name requirement to implement a call center agent desktop managment system. This need includes a single call agent to interface for all channels of communication (e.g., phane and e-mail) with reporting and analytics. The system implemented must be compatible with TTB's existing call management system, which is Unified Cisco Contact Center Express (UCCX) and Cisco Finesse. This is due to the fact that changing TTB's call management system would have significant costs. Please review the enclosures and provide your proposal via email to purchasing@fiscal.treasury.gov to the attention of T.Ashcroft/M.Gardner by no later than June 29, 2017 at 2:00pm EST. Please ensure that you propose in accordance with (IAW) the SOW, 52.212-1 Instructions to Offerors - Commercial Items (JAN 2017) and the Attachment A - Pricing Sheet. The Product Firm-Fixed-Prices should be proposed for the base period and each of the four (4) 12-month option periods. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (21-JUN-2017); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
 

Web Link

Link To Document
(https://www.fbo.gov/spg/TREAS/BPD/DP/TFSATTB17CI0002/listing.html)
 

Place of Performance

Address: 1310 G Street NW Washington , DC

Zip Code: 45202-5215

Country: US
 

Record

SN04552894-F 20170623/170621234254 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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