SOLICITATION NOTICE
J -- Spectraguard Maintenance Support for SpectraLogic T120 Tape Library - Request for Proposals
- Notice Date
- 6/22/2017
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 811219
— Other Electronic and Precision Equipment Repair and Maintenance
- Contracting Office
- Library of Congress, Contracts Services, Contracts Services, 101 Independence Ave SE, Washington, DC, 20540-9411
- ZIP Code
- 20540-9411
- Solicitation Number
- LCLSC17Q0051
- Point of Contact
- AJ Aiseirithe, Phone: 2027071030, Jake von Reyn, Phone: 202-707-0589
- E-Mail Address
-
ajai@loc.gov, jare@loc.gov
(ajai@loc.gov, jare@loc.gov)
- Small Business Set-Aside
- N/A
- Description
- Spectraguard Four-Hour Support for SpectraLogic T120 Tape Library The Library of Congress requires manufacturer-authorized maintenance and ongoing technical and software support for the SpectraLogic T120 data tape robot. Requirements: --4-hour response time to service or support inquiries --24-hour turnaround time for any parts needed for repair --Onsite service by factory-authorized and -trained service personnel in the event of mechanical failure or failure to function properly --All software updates provided by the manufacturer during period of performance --24-hours-a-day, 365-days-a-year access to manufacturer-provided service personnel by telephone and e-mail to troubleshoot problems as well as provide issue remediation --Contractor shall have a ticketing system to track issues --All software, hardware, and repair functions by manufacturer-trained or -authorized personnel --Coverage to include all hardware and software associated with the SpectraLogic T120 including data tape drives, required software and firmware updates, online and phone call support --Maintaining all mechanical parts of the robot in good working order, including any necessary site visits by factory-authorized service personnel to bring the equipment to good working order. See the attached Request for Proposals for more information.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/LOC/CS/CS/LCLSC17Q0051/listing.html)
- Place of Performance
- Address: Culpeper, Virginia, 22701, United States
- Zip Code: 22701
- Zip Code: 22701
- Record
- SN04554073-W 20170624/170622234848-be7ad9a8cde70af9ec494f7ca20cb83c (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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