MODIFICATION
70 -- Upstream Works for Cisco Finesse - Responses to Questions
- Notice Date
- 6/27/2017
- Notice Type
- Modification/Amendment
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Treasury, Bureau of the Public Debt (BPD), Bureau of the Fiscal Service, Avery 5F, 200 Third Street, Parkersburg, West Virginia, 26106-5312, United States
- ZIP Code
- 26106-5312
- Solicitation Number
- TFSATTB17CI0002
- Archive Date
- 6/14/2018
- Point of Contact
- Morrey Gardner, Fax: 304-480-7203, Todd Ashcroft, Fax: 304-480-7203
- E-Mail Address
-
purchasing@fiscal.treasury.gov, purchasing@fiscal.treasury.gov
(purchasing@fiscal.treasury.gov, purchasing@fiscal.treasury.gov)
- Small Business Set-Aside
- N/A
- Description
- Responses to Questions The purpose of this Amendment is to provide answers to vendor questions. Proposals are due no later than 2:00pm EST July 6, 2017. The Bureau of the Fiscal Service (BFS), on behalf of the Alcohol and Tobacco Tax and Trade Bureau (TTB), Washington, D.C., is soliciting proposals for a Brand Name requirement to implement a call center agent desktop managment system. This need includes a single call agent to interface for all channels of communication (e.g., phane and e-mail) with reporting and analytics. The system implemented must be compatible with TTB's existing call management system, which is Unified Cisco Contact Center Express (UCCX) and Cisco Finesse. This is due to the fact that changing TTB's call management system would have significant costs. Please review the enclosures and provide your proposal via email to purchasing@fiscal.treasury.gov to the attention of T.Ashcroft/M.Gardner by no later than July 6, 2017 at 2:00pm EST. Please ensure that you propose in accordance with (IAW) the SOW, 52.212-1 Instructions to Offerors - Commercial Items (JAN 2017) and the Attachment A - Pricing Sheet. The Product Firm-Fixed-Prices should be proposed for the base period and each of the four (4) 12-month option periods. We appreciate your interest in participating in this procurement and look forward to receiving your proposal.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/TREAS/BPD/DP/TFSATTB17CI0002/listing.html)
- Place of Performance
- Address: 1310 G Street NW, Washington, District of Columbia, 45202-5215, United States
- Zip Code: 45202-5215
- Zip Code: 45202-5215
- Record
- SN04560137-W 20170629/170628000425-8baa2454d740ec064ae97ce6c077d7c8 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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