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FBO DAILY - FEDBIZOPPS ISSUE OF AUGUST 05, 2017 FBO #5734
DOCUMENT

R -- HIG17-3 Library Services - Attachment

Notice Date

8/3/2017
 

Notice Type

Attachment
 

NAICS

561110 — Office Administrative Services
 

Contracting Office

Department of Veterans Affairs;Program Contracting Activity Central;6150 Oak Tree Blvd, Suite 300;Independence OH 44131
 

ZIP Code

44131
 

Solicitation Number

VA70117Q0202
 

Response Due

8/14/2017
 

Archive Date

10/13/2017
 

Point of Contact

Richard Webb
 

E-Mail Address

7-8300
 

Small Business Set-Aside

N/A
 

Description

SCOPE OF WORK The Contractor shall provide management of knowledge-based resources and related tools for 153 medical centers. LNO maintains a core collection of online knowledge-based resources that are available to VA staff 24X7 from any computer with Internet access. The contractor shall provide assistance to LNO in the management of these knowledge-based resources which includes approximately 7,000 online journal titles, 10,000 online books and over 35 databases. Work on the resources includes troubleshooting online access, maintenance of remote access through Athens, and maintenance of resource accounts (SerialsSolutions) for each medical center and LNO. Contractor shall also maintain and update 4 websites. PERFORMANCE DETAILS PERFORMANCE PERIOD (POP) The POP shall be (6) six months from date of award, with four (4) twelve (12) month option periods Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). There is ten (10) Federal holidays set by law (USC Title 5 Section 6103) that VA follows: Under current definitions, four are set by date: New Year's Day January 1 Independence Day July 4 Veterans Day November 11 Christmas Day December 25 If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday. The other six are set by a day of the week and month: Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November PLACE OF PERFORMANCE Tasks under this PWS shall primarily be performed at 810 Vermont Ave located in Washington DC. Government onsite space available is limited to one personnel. Work may be performed at remote locations with prior concurrence from the Contracting Officer s Representative (COR) and Program Manager. TRAVEL The Government does not anticipate travel during the base and option years. Local travel within a 50-mile radius from the Contractor s facility is considered the cost of doing business and will not be reimbursed. This includes travel, subsistence, and associated labor charges for travel time. Travel performed for personal convenience and daily travel to and from work at the Contractor s facility will not be reimbursed SPECIFIC TASKS AND DELIVERABLES The Government will have ten (10) business days to review each deliverable and provide feedback/comments. The contractor shall have five (5) business days to incorporate feedback/comments and make appropriate revisions. The contractor shall provide the revised version of each deliverable to the COR and VA PM. The PM will review and determine final acceptance by the Government. The PM will notify the contractor of final acceptance within five (5) business days. The contractor shall ensure that all documentation and deliverables are stored on appropriate VA servers within one week of their completion. The contractor shall use the designated telecommunications tool for all pertinent conference calls, and the VA Exchange server for all pertinent email. If for any reason, any deliverable cannot be delivered in the time schedule, the contractor shall provide a written explanation to the PM, COR and CO as soon as late deliverable is anticipated and no less than three working days prior to scheduled delivery. This written transmittal shall include a firm commitment of when the work shall be completed. This notice to the CO shall cite the reasons for the delay, and the impact on the overall project. The CO will then review the facts and issue a response in accordance with applicable regulations. The Contractor shall perform the following: TASKS: SUPPORT FOR KNOWLEDGE-BASED RESOURCES: Manages online knowledge-based information resources: Contractor shall serve as the administrator for over 35 online databases, plus 25-30 accounts that encompass 20,000 online books and over 7,000 online journals. Work includes ensuring accuracy of the internet protocol (IP) range information for each medical center (153 sites), other VA facilities (Vet Centers, Community Based Outpatient Clinics, etc. and VPN accounts. Work includes posting new resources on the VHA National Desktop Library, informing field library staff and webmasters of new and changed uniform resource locators (url) used to access to resources, serving as an intermediary between VHA staff and vendors for access issues, troubleshooting issues and if not resolved elevating issues to the publisher. Task 1 Administer Athens: Athens is a remote authentication service used by the LNO that provides a single username and password that allows access to online resources when you are not on the VA network. The contractor shall manage Athens web-based accounts for every VA medical center (153 accounts). In doing so, the contractor activates and deactivates library online resources purchased nationally as well as those purchased at a local or VISN level. The contractor creates usernames/passwords when required for individual staff access (currently over 21,000 accounts), troubleshoots username/password problems, resets individual accounts as necessary, deletes expired accounts or deactivates individual accounts when staff leave service (VA wide), sets up and troubleshoots access issues, and prepares usage reports for VA facilities. Deliverable: Correct Athens password issues (100 per month) Provide solutions to access issues (100 per month) Maintain the listing of resources in the individual Athens accounts - Monthly Status report (approximately 50 changes/year) Download an Athens usage report from the Athens report generator for national resources Download Athens usage reports from the Athens report generator for medical center libraries (15 usage reports per year) Task 2 Administer Serials Solutions (A-to-Z Title List): Serials Solutions is a commercial online resource tool used by the VHA Library Network Office. This management tool provides a single point of entry to e-resources owned by VA Libraries. The A-to-Z title list, e-resource portal, Journal Linker, title searching, and subject browsing features provide a variety of options for access of online journals and books, all from Web pages that are branded and localized to match the look and feel of a library s web site. Serials Solutions 360 Core, a companion tools used by the LNO, helps simplify online resource management tasks using web-based tools. The contractor shall manage individual Serials Solutions database administrative accounts for every VA medical Center (153 sites). The contractor shall update national resources (online books, journals and databases) for each account, as well as local and VISN level resources which vary for every medical center; provide individualized branding for each of the 153 accounts; troubleshoot incorrect links, customize holding statements, and generate individual and national usage reports. (Estimated occurrences 50-75 items/month). Deliverable: Add/Delete holdings within Serials Solutions (up to 60 per month) Provide solutions to access issues (up to 60 access issues per month) Prepare usage reports for medical center libraries (up to 15 usage reports per year) Note: Base 6 month period will also be 15 reports Task 3 Administer National Library of Medicine (NLM) Linkout: LinkOut is a service of PubMed that allows a library to link directly from PubMed to other sources of information. This makes it easy for users to access relevant full text articles and other online resources. LinkOut facilitates the link and makes local journal holdings available full-text to a library s patrons. Users at these institutions see their institutions logo within the PubMed search result (if the journal is held at that institution) and can access the full-text. All links are specially assigned to specific database records. When accessing a link through LinkOut, no additional searching should be necessary to access the relevant resource that has been linked to the record. Deliverable: Manage the National Library of Medicine Linkout accounts for every VA medical center library ensuring the accuracy of the data transfer and troubleshooting any access issues. Accuracy of the data transfer is accomplished by conducting a PubMed search on a random sampling of unique journal titles subscribed to by the medical center. (3 National Library of Medicine Linkout accounts per month). Task 4 Provide Web Services: The contractor shall serve as the webmaster for 4 websites (VHA National Desktop Library, LNO, VALNET Intranet and VACO Library Intranet) which requires knowledge of TeamSite, SharePoint Designer, and Microsoft FrontPage. The webmaster shall be responsible for creating new pages, updating content (to be provided by Library Network Office staff) and fixing any broken links. Deliverable: Run the broken links.htm report, review, and correct links (weekly) Review web pages for currency and accuracy (review 1 web page per month) Modify/Create documents to post on web (3 documents per month) Attend weekly Library Network Office (LNO) conference calls to provide verbal updates and progress on deliverables Task 5 REPORTING REQUIREMENTS The Contractor shall provide the COR with Monthly Progress Reports in electronic form in Microsoft Word and Project formats.   The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding Month. The Monthly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period.   The report shall also identify any problems that arose and a description of how the problems were resolved.   If problems have not been completely resolved, the Contractor shall provide an explanation including their plan and timeframe for resolving the issue. The Contractor shall monitor performance against the CPMP and report any deviations. It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues. The Monthly progress report shall include: LNO Internet and Intranet web sites that are updated and content added/revised Major technical issues that were encountered and resolved Athens issues (including passwords issues) reported and resolved Serials Solutions issues reported and resolved Deliverable:   Monthly Progress Report OPTIONAL TASK - MANAGES ONLINE KNOWLEDGE-BASED INFORMATION RESOURCES Contractor shall perform work that is identical to what is described in base task 1. Optional Task 1 demonstrates an increase in quantity over the amount included in the base tasking. These additional quantities are in addition to those included in the base tasking. The specific additional tasks with quantities covered in this optional task are as follows: Optional Task 1 - Administer Athens: Optional Deliverable:   Correct Athens password issues (up to 50 per month) Provide solutions to access issues (up to 50 per month) Download Athens usage reports from the Athens Report generator for medical center libraries (up to 5 usage reports per year) Note: if exercised during 6 month base, quantity will still be 5 reports Optional Task 2 Administer Serials Solutions (A-to-Z Title List): Optional Deliverable: Add/delete holdings within Serials Solutions (up to 30 records/changes per month) Provide solutions to access issues (up to 33 access issues per month) Prepare usage reports for medical center libraries (up to 5 usage reports per year) Note: if exercised during 6 month base, quantity will still be 5 reports. Optional Task 3 Administer National Library of Medicine (NLM) Linkout Optional Deliverable: Manage the National Library of Medicine Linkout accounts for every VA medical center library ensuring the accuracy of the data transfer and troubleshooting any access issues. (up to 2 National Library of Medicine Linkout accounts per month). Optional Task 4 Provide Web Services: Optional Deliverable: Review web pages for currency and accuracy (review 1 web page per month) Modify/Create documents to post on web (2 documents per month) Optional Task 5 Monthly Progress Report Monthly report will include a summary of those activities undertaken as part of the optional task. This monthly report can be done as an integrated addition to the monthly report included in the base tasking. It does not have to be a standalone document, but should have the work that was done as part of the optional task clearly identified. Optional Deliverable: Monthly Progress Report
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/ISC/OISC/VA70117Q0202/listing.html)
 

Document(s)

Attachment
 

File Name: VA701-17-Q-0202 VA701-17-Q-0202_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3708043&FileName=VA701-17-Q-0202-003.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3708043&FileName=VA701-17-Q-0202-003.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04612449-W 20170805/170803233509-405c0b097f5d2e4bc4d02403c3528f4a (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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