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FBO DAILY - FEDBIZOPPS ISSUE OF AUGUST 10, 2017 FBO #5739
DOCUMENT

Q -- Virtual Pharmacist Services - Attachment

Notice Date

8/8/2017
 

Notice Type

Attachment
 

NAICS

446110 — Pharmacies and Drug Stores
 

Contracting Office

Department of Veterans Affairs;W.J.B. Dorn VA Medical Center;6439 Garners Ferry Road;Columbia SC 29209-1639
 

ZIP Code

29209-1639
 

Solicitation Number

VA24717Q0932
 

Response Due

8/15/2017
 

Archive Date

10/14/2017
 

Point of Contact

JOSEPH LOCKE
 

E-Mail Address

6-4000
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

Virtual Pharmacists Services Performance Work Statement 1. GENERAL 1.1 DESCRIPTION OF WORK: 1.1.1 The Contractor shall provide Virtual Pharmacy Services for William Jennings Bryan Dorn VA Medical Center, Columbia, SC and all of its Community Based Outpatient Clinics. This will include review of outpatient prescriptions, to include all of the clinical review to assure appropriateness. 1.1.2 This requirement is for non-personal services; contract personnel performing under this contract shall perform services under the control and general supervision of the Chief, Associate Chief of Operations, Outpatient Pharmacy Supervisor, and/or the Contracting Officer Representative. 1.1.3 PERFORMANCE MEASURES: 1.1.3.1 Outcome. The contractor will provide qualified personnel who will fulfill the Requirement to provide Virtual Pharmacy Services at a standard enabling Dorn VAMC to provide such services at a high level of quality. Services must not only be clinically appropriate but must also be timely to assure that patients receive the outpatient prescriptions within the 7-10 day timeframe. 1.1.3.2. Standards: Acceptable measures include: Prescriptions will be reviewed remotely and completed by the pharmacists. The pharmacist will evaluate each prescription for drug-drug interactions, contraindications, allergies, appropriate doses and accurate and understandable directions for patient use. The pharmacist must have knowledge of the VA formulary and Vista functions. The pharmacist must review all requests for formulary and/or restricted status and must comply with directives. New non-formulary requests will not be completed by the virtual pharmacist. 1.1.3.3. How Measured. The Chief, Associate Chief of Operations, and/or Outpatient Pharmacy Supervisor will monitor provider performance through government information systems and records, patient records, customer service information, and CMOP rejects. 1.2 QUALIFICATIONS: 1.2.1. Meet all licensing/certification requirements to perform as a Virtual Pharmacy Specialist in accordance with requirements of the basic contract. 1.2.2. Must have a Pharmacy Degree obtained from an ACPE approved college or university. Must have experience in outpatient clinical practice. Specific experience in VHA settings is preferred. However, no current employee of the DORN VAMC or any of the Community Based Clinics will be eligible. 1.2.3. Have and maintain a valid, unrestricted license in one of the 50 states in the U.S. or the District Columbia, the Commonwealth of Puerto Rico, Guam, or the U.S. Virgin Islands. 1.2.4. Must be approved by the Chief/Associate Chief of Operations, Pharmacy Services. 1.2.5. Must provide certification of health status. The statement will state that there is no evidence of physical or mental problems, which would prevent them carrying out the duties assigned. A copy of this certification shall be provided to the Contracting Officer. HOURS OF PERFORMANCE: 1.3.1. The Contractor shall not be present at the facility as work is done remotely. Work will be performed after regular duty hours (after 5pm Monday-Friday and on weekends/holidays) or during day hours if approved by Outpatient Supervisor. Goal of the contractor will be to assure timeliness of prescription services since any delays in this process can affect the clinical appropriateness of care. Prescriptions should be completed as soon as possible after physician entry. 1.3.2. The contract period should be for a period of 12 months with an option to extend for 6 months. BASE YEAR (09/01/2017 TO 08/30/2018) OPTION YEAR 1 (09/01/2018 TO 08/30/2019) CONTRACTOR FURNISHED PROPERTY AND PERSONNEL SERVICES: 1.4.1. The Contractor shall be responsible for protecting the personnel furnishing services under this contract. To carry out this responsibility, the contractor shall provide the following for these personnel: workers compensation, professional liability insurance, health insurance, income tax withholdings, and social security payments. 1.4.2. The VA will not provide laptops, computers, or any electronic equipment to the virtual pharmacist. All work will be performed remotely. 1.4.3. The parties agree that the Contractor, its employees, agents and subcontractors, will not be considered VA employees for any purpose and will be considered employees of the Contractor. The responsibility for any leave, including any sick leave, professional development or vacation time, is the responsibility of the contractor. The Government may evaluate the quality of professional and administrative services provided, but retains no control over the medical, professional aspects of services rendered (e.g., professional judgments, diagnosis for specific medical treatment). SPECIFIC TASKS: 1.5.1. Prescriptions entered for mail out services will be reviewed remotely and completed for electronic transmission to the Central Mail out Outpatient Pharmacy Services or for local filling. 1.5.2. All prescriptions will be reviewed for accuracy, appropriateness for the patient's specific condition and medical status and appropriate for quantity, dose and length of treatment. Any questions will be resolved with the provider prior to completion. The Outpatient Pharmacy Supervisor, or a delegate, will be available as a liaison when needed. 1.5.3. Pharmacist will report and investigate adverse drug events (ADEs) and medication errors. 1.5.4. Actively support and contribute to the performance goals of the Pharmacy Department and the VHA. 1.5.5. Actively promote safe, cost-effective medication management. 1.5.6. Complete all mandatory training requirements in the Talent Management System (TMS). Send certification sheets to the COR upon completion and by the due date. 1.6 MONITORING: 1.6.1. Contracting Officer's Representative (COR) will designate appropriate VAMC personnel to monitor Contractor employee(s) work hours/services through one or a combination of the following mechanisms: 1.6.1.1 Pharmacy Service will monitor compliance with contract requirements to ensure that services called for in the contract have been received by the WJB Dorn VAMC; Columbia, South Carolina. The COR will be responsible for verifying contract compliance. Any incidents of Contractor noncompliance as evidenced by the monitoring procedures shall be forwarded immediately to the Contracting Officer. 1.6.1.2 Documentation of services performed shall be reviewed prior to certifying payment. The COR will perform periodic spot checks and document with the using service to ensure reports monitoring. VAMC will pay only for services actually performed for the WJB Dorn VAMC, Columbia, South Carolina and in strict accordance with the schedule of price/costs. Contract monitoring and record keeping procedures shall be sufficient to ensure proper payment and allow audit verification that services were provided. 1.7 DESTRUCTION OF GOVERNMENT PROPERTY: Not applicable. 1.8 CONTRACTOR FURNISHED PROPERTY: 1.8.1. Contractor Furnished Items and Services. The Contractor shall furnish all necessary items and services required to perform this contract in accordance with the terms of this PWS. 1.9 PAYMENT: 1.9.1. Payment will be made monthly in arrears for services rendered after receipt of a proper invoice. The VA Medical Center will establish and maintain a record keeping system that will record the prescriptions completed by the contractor's employee. 2.0 INVOICES:   2.1   Payment will be made upon receipt of a properly prepared detailed invoice, prepared by the Contractor and submitted through Tungsten Network (formerly known as OB10) http://www.tungsten-network.com/us/en/.     A properly prepared invoice shall contain: Invoice Number and Date Contractor s Name and Address Accurate Purchase Order Number Supply or Service provided Period Supply or Service Provided Total Amount Due Contract Number Dates of Services Names of Pharmacist and number of prescriptions completed Invoice must mirror the contract line items 2.2  Please begin submitting your electronic invoices through the Tungsten Network for payment processing, free of charge. 2.3 If you have questions about the e-invoicing program or Tungsten Network, contact information is as follows:               Tungsten e-Invoice Setup Information: 1-877-489-6135 Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com FSC e-Invoice Contact Information: 1-877-353-9791 FSC e-invoice email: vafsccshd@va.gov 2.4 Web Address: HTTP://WWW.FSC.VA.GOV/EINVOICE.ASP 2.5. The WJB Dom VAMC will pay only for services actually performed and in strict accordance with the Schedule of Price/Costs shown in the contract. 2.6. Invoices rendered by the Contractor to the VAMC for services furnished to a VAMC patient, or beneficiary, shall be billed under the terms of this contract. Neither the beneficiary, his insurer, nor any third party, shall be billed. 3 DATA SECURITY INFORMATION GATHERED OR CREATED IN PERFORMANCE OF SERVICES: 3.1. Information, including, but not limited to, veteran individually-identifiable information (iii) and personal healthcare information (PHI), gathered or created by the Contractor in the performance of this contract is the exclusive property of VA and must be received, gathered, stored, backed up, maintained, used, disclosed and disposed of in accordance with the terms of this contract and applicable federal and VA information confidentiality and security laws, regulations and policies, including VA Directive and Handbook number 6500. 3.2 The Contractor shall provide access to VA information to employees, subcontractors, and affiliates only: (1) to the extent necessary to perform the services specified in this contract, (2) to perform necessary maintenance functions for electronic storage or transmission media necessary for performance of this contract, and (3) only to individuals who first satisfy the same conditions, requirements and restrictions that comparable VA employees must meet in order to have access to the same VA information. These restrictions include the same level of background investigations, where applicable. 3.3. ALL VA III AND PHI INFORMATION STORED ON BOTH VA AND NON-VA EQUIPMENT BE ENCRYPTED IN ACCORDANCE WITH THE FEDERAL INFORMATION SECURITY MANAGEMENT ACT (FISMA). Federal standards established by U.S. Department of Commerce apply, including Federal Information Processing Standard 200 (FIPS200), and National Institute of Standards and Technology Special Publication 800-37, Guide for the Security, Certification and Accreditation. Contractors and subcontractors shall document compliance and make the document available upon request of the Contracting Officer or COR. Contractor and subcontractors shall allow physical inspection by VA personnel to assess its physical and environmental security controls. 3.4. Contractor and its subcontractors must ensure that VA III and PHI is secure at all times and will ensure proper security is used on contractor or subcontractor computers with VA III or PHI information is stored. To avoid risk of loss or theft, VA III and PHI shall NOT be transferred by contractor or its subcontractors to paper, diskettes, CDs, DVDs, USB flash drives, external computer drives, computer notebooks, home computers or any other medium, and shall NOT be removed from the contractor for subcontractor site under any circumstances without specific written authorization of the VA Information Security Officer. The authorized VA III or PHI recipient shall back up files to protect their loss. Back-ups shall be locked and secured. VA III and PHI shall NOT be transferred between contractor or subcontractor computer unless permission is granted by VA for such transfer of data and secure encrypted transmission methods approved by the VA Information Security Officer are utilized. Contractor employees shall be required to sign VA National Rules of Behavior before they can be authorized access to VA information systems. 3.5. The Contractor shall immediately (on the date of discovery of the incident) report any incident of theft, loss, or compromise of VA sensitive information to the Contracting Officer, the Contracting Officer's Representative, and any other VA Official designated by the Contracting Officer. This report shall be in writing and contain the fullest explanation possible and all the details of the incident available to the contractor. VA must receive notice from the contractor on the date the contractor discovers the incident. 3.6. HIPPA Compliance. The Contractor must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the National Standards to Protect the Privacy and Security of Protected Health Information (PHI). 3.7. Security Considerations: A security clearance will not be required for this acquisition. 3.8. Contractor Access to Federal Facilities: The contractors will not be given access to the facility. Work is performed remotely. 4 ACCESS AUTOMATED DATA PROCESSING FILES: 4.1 In performance of official duties, the Contractor's employee(s) have regular access to printed and electronic files containing sensitive date, which must be protected under the provisions of the Privacy Act of 1974(5 USC 552a), and other applicable laws, Federal Regulations Veterans Affairs statutes and policies. The Contractor's employee(s) are responsible for (1) protecting that data from unauthorized release or from loss, alteration, or unauthorized deletion and (2) following all applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in a computer access agreement which the Contractor's employee(s) sign. 5 CONTRACT ADMINISTRATION DATA: 5.1. The contracting officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes, which will affect price, quantity, or quality of performance of this contract. In the event the contractor effects any such change at the direction of any person other than the contracting officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof. 6 DESIGNATION OF CONTRACTING OFFICER S TECHNICAL REPRESENTATIVE: 6.1. A VA Medical center representative of the Contracting Officer shall be designated to represent the Contracting Officer in furnishing technical guidance and advice regarding the work being performed under this contract. The foregoing is not to be construed as authorization to interpret or furnish advice or information to the Contractor relative to the financial or legal aspects of the contract. Enforcement of these segments is vested and is the sole responsibility of the WJB Dom VAMC Contracting Officer. 7 KEY PERSONNEL AND TEMPORARY EMERGENCY SUBSTITUTIONS: 7.1 The Contractor shall assign to this contract key personnel that will perform under this contract. Pharmacist Name Available Start Date-with current credentials 7.2 It is the responsibility of the contractor to ensure that all vacancies do not hinder the performance required under this contract. The contractor shall provide a written quality control plan under this contract. The contractor shall provide a written quality control plan regarding staffing this requirement continuously throughout the life of this contract to include personnel substitutions if appropriate. All contract staff must provide proof of credentials appropriate for this work. 8. CHANGES:   Due to the critical nature of the services provided and with an expectation that industry, agency, and regulatory standards will change during the contract period, the government reserves the right to negotiate the expansion of services for the remainder of the contract with the winning vendor without further solicitation.   9. TERMINATION FOR CONVENIENCE: Subject to a 14 day advance notice, the Government reserves the right to terminate this contract for convenience if the need for this service changes or is no longer required. 10. RECORDS MANAGEMENT LANGUAGE FOR CONTRACTS: The following standard items relate to records generated in executing the contract and should be included in a typical Electronic Information Systems (EIS) procurement contract: 10.1 Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228. 10.2 Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. 10.3 Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records. 10.4 Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act. 10.5 Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract. 10.6 The Government Agency owns the rights to all data/records produced as part of this contract. 10.7 The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data. 10.8 Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.]. 10.9 No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules. 11. PERFORMANCE STANDARDS: Performance Standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet, these standards. The Performance Requirement Summary Matrix, section 9 in the Performance Work Statement (PWS), includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL). Task ID Indicator Standard AQL Method of Surveillance Incentive Timeliness and appropriateness of review of prescriptions 1 Date of prescriptions in the queue for mail out services Prescriptions will be completed as much as possible on the date entered, but no later than 96 hours 100% Weekly reviews of timeliness Exercise contract option periods in relation to past performance 2 Prescriptions will be completed based on criteria for use, formulary status, and standards of professional practice Drug file is flagged with alerts as to formulary status, limitations, criteria, or consult requirements. More detailed information at PBM website is needed 100% Random auditing of prescriptions completed, performance measures, medication and formulary consults to assure compliance Exercise contract option periods in relation to past performance Meets Regulatory Requirements 3 Regulatory requirements Will meet all VHA/JCAHO requirements regarding confidentiality and privacy 100% Review by exception Exercise contract option periods in relation to past performance 4 Clinical Practice Will resolve and investigate any questionable prescriptions prior to processing. If needed, non-resolved issues will be relayed to Outpatient Supervisor for resolution 100% Review by exception Exercise contract option periods in relation to past performance Customer Service 5 Provides excellent customer service to patients, staff, and providers Will have no substantiated customer complaints 100% Evaluation of services to include timely and accurate services and contract with local staff when needed Exercise contract option periods in relation to past performance Medication Therapy Management 6 Provides appropriate follow up with provisions and local staff when needed to assure clinical appropriateness of all medications provided Provides timely medication review as processing and alerts staff of any questionable orders 100% Evaluation of services survey to outpatient supervisor to include CMOP rejects, and any provider or patient concerns with practice Exercise contract option periods in relation to past performance D-10 Attachment to 6500.6/SOW: VA247P1468 Description Reference: Virtual Pharmacy #VA247P1468 Date of Review: 18 June 2015 Per review of VA Handbook 6500.6, Contract Security, Appendix A- Information Security and Privacy Checklist: The C&A requirements do not apply and a Security Accreditation Package is not required. Minimum Statutory Requirements Prohibition on unauthorized disclosure: Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). See VA Handbook 6500.6, Appendix C, paragraph 3.a. Requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access, the contractor/subcontractor shall immediately and simultaneously notify the COTR, the designated ISO, and Privacy Officer for the contract. The term security incident means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. See VA Handbook 6500.6, Appendix C, paragraph 6.a Requirement to pay liquidated damages in the event of a data breach: Consistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract. The contractor/subcontractor shall provide notice to VA of a security incident as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term 'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis. Failure to cooperate may be deemed a material breach and grounds for contract termination. Each risk analysis shall address all relevant information concerning the data breach, including the following: (1) NATURE OF THE EVENT (LOSS, THEFT, UNAUTHORIZED ACCESS); (2) DESCRIPTION OF THE EVENT, INCLUDING: (A) DATE OF OCCURRENCE; (B) DATA ELEMENTS INVOLVED, INCLUDING ANY PII, SUCH AS FULL NAME, SOCIAL SECURITY NUMBER, DATE OF BIRTH, HOME ADDRESS, ACCOUNT NUMBER, DISABILITY CODE; (3) NUMBER OF INDIVIDUALS AFFECTED OR POTENTIALLY AFFECTED; (4) NAMES OF INDIVIDUALS OR GROUPS AFFECTED OR POTENTIALLY AFFECTED; (5) EASE OF LOGICAL DATA ACCESS TO THE LOST, STOLEN OR IMPROPERLY ACCESSED DATA IN LIGHT OF THE DEGREE OF PROTECTION FOR THE DATA, E.G., UNENCRYPTED, PLAIN TEXT; (6) AMOUNT OF TIME THE DATA HAS BEEN OUT OF VA CONTROL; (7) THE LIKELIHOOD THAT THE SENSITIVE PERSONAL INFORMATION WILL OR HAS BEEN COMPROMISED (MADE ACCESSIBLE TO AND USABLE BY UNAUTHORIZED PERSONS); (8) KNOWN MISUSES OF DATA CONTAINING SENSITIVE PERSONAL INFORMATION, IF ANY; (9) ASSESSMENT OF THE POTENTIAL HARM TO THE AFFECTED INDIVIDUALS; (10) DATA BREACH ANALYSIS AS OUTLINED IN 6500.2 HANDBOOK, MANAGEMENT OF SECURITY AND PRIVACY INCIDENTS, AS APPROPRIATE; AND (11) WHETHER CREDIT PROTECTION SERVICES MAY ASSIST RECORD SUBJECTS IN AVOIDING OR MITIGATING THE RESULTS OF IDENTITY THEFT BASED ON THE SENSITIVE PERSONAL INFORMATION THAT MAY HAVE BEEN COMPROMISED. Based on the determinations of the independent risk analysis, the contractor shall be responsible for paying to the VA liquidated damages in the amount of $37.50 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following: (1) NOTIFICATION; (2) ONE YEAR OF CREDIT MONITORING SERVICES CONSISTING OF AUTOMATIC DAILY MONITORING OF AT LEAST 3 RELEVANT CREDIT BUREAU REPORTS; (3) DATA BREACH ANALYSIS; (4) FRAUD RESOLUTION SERVICES, INCLUDING WRITING DISPUTE LETTERS, INITIATING FRAUD ALERTS AND CREDIT FREEZES, TO ASSIST AFFECTED INDIVIDUALS TO BRING MATTERS TO RESOLUTION; (5) ONE YEAR OF IDENTITY THEFT INSURANCE WITH $20,000.00 COVERAGE AT $0 DEDUCTIBLE; AND (6) NECESSARY LEGAL EXPENSES THE SUBJECTS MAY INCUR TO REPAIR FALSIFIED OR DAMAGED CREDIT RECORDS, HISTORIES, OR FINANCIAL AFFAIRS (See VA Handbook 6500.6, Appendix C, paragraph 7.a, 7.d) Requirement for annual security/privacy awareness training: Before being granted access to VA information or information systems, all contractor employees and subcontractor employees requiring such access shall complete on an annual basis either: (i) the VA security/privacy awareness training (contains VA s security/privacy requirements) within one week of the initiation of the contract, or (ii) security awareness training provided or arranged by the contractor that conforms to VA s security/privacy requirements as delineated in the hard copy of the VA security awareness training provided to the contractor. If the contractor provides their own training that conforms to VA s requirements, the will provide the COTR or CO, a yearly report (due annually on the date of the contract initiation) stating that all applicable employees involved in VA s contract have received their annual security/privacy training that meets VA s requirements and the total number of employees trained. See VA Handbook 6500.6, Appendix C, paragraph 9. Requirement to sign VA s Contractor Rules of Behavior: Before being granted access to VA information or information systems, all contractor employee and subcontractor employees requiring such access shall sign on an annual basis an acknowledgement that they have read, understand, and agree to abide by VA s Contractor Rules of Behavior which is attached to this contract. See VA Handbook 6500.6, Appendix C, paragraph 9, Appendix D. Note: If a medical device vendor anticipates that the services under the contract will be performed by 10 or more individuals, the Contractor Rules of Behavior may be signed by the vendor s designated representative. The contract must reflect by signing the Rules of Behavior on behalf of the vendor that the designated representative agrees to ensure that all such individuals review and understand the Contractor Rules of Behavior when accessing VA s information and/or information systems. MARCH 12, 2010 VA HANDBOOK 6500.6 APPENDIX D CONTRACTOR RULES OF BEHAVIOR This User Agreement contains rights and authorizations regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the Department of Veterans Affairs (VA). This User Agreement covers my access to all VA data whether electronic or hard copy ("Data"), VA information systems and resources ("Systems"), and VA sites ("Sites"). This User Agreement incorporates Rules of Behavior for using VA, and other information systems and resources under the contract. 1. GENERAL TERMS AND CONDITIONS FOR ALL ACTIONS AND ACTIVITIES UNDER THE CONTRACT: I understand and agree that I have no reasonable expectation of privacy in accessing or using any VA, or other Federal Government information systems. I consent to reviews and actions by the Office of Information & Technology (01&T) staff designated and authorized by the VA Chief Information Officer (C10) and to the VA OIG regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA. These actions may include monitoring, recording, copying, inspecting, restricting access, blocking, tracking, and disclosing to all authorized OI&T, VA, and law enforcement personnel as directed by the VA CIO without my prior consent or notification. I consent to reviews and actions by authorized VA systems administrators and Information Security Officers solely for protection of the VA infrastructure, including, but not limited to monitoring, recording, auditing, inspecting, investigating, restricting access, blocking, tracking, disclosing to authorized personnel, or any other authorized actions by all authorized Ol&T, VA, and law enforcement personnel. I understand and accept that unauthorized attempts or acts to access, upload, change, or delete information on Federal Government systems; modify Federal government systems; deny access to Federal government systems; accrue resources for unauthorized use on Federal government systems; or otherwise misuse Federal government systems or resources are prohibited. I understand that such unauthorized attempts or acts are subject to action that may result in criminal, civil, or administrative penalties. This includes penalties for violations of Federal laws including, but not limited to, 18 U.S.C. §1030 (fraud and related activity in connection with computers) and 18 U.S.C. §2701 (unlawful access to stored communications). VA HANDBOOK 6500.6 MARCH 12, 2010 APPENDIX D D-4 VA HANDBOOK 6500.6 MARCH 12, 2010 APPENDIX D D-2 I agree that Ol&T staff, in the course of obtaining access to information or systems on my behalf for performance under the contract, may provide information about me including, but not limited to, appropriate unique personal identifiers such as date of birth and social security number to other system administrators, Information Security Officers (ISOs), or other authorized staff without further notifying me or obtaining additional written or verbal permission from me. I understand I must comply with VA's security and data privacy directives and handbooks. I understand that copies of those directives and handbooks can be obtained from the Contracting Officer's Technical Representative (COTR). If the contractor believes the policies and guidance provided by the COTR is a material unilateral change to the contract, the contractor must elevate such concerns to the Contracting Officer for resolution. I will report suspected or identified information security/privacy incidents to the COTR and to the local ISO or Privacy Officer as appropriate. 2. GENERAL RULES OF BEHAVIOR Rules of Behavior are part of a comprehensive program to provide complete information security. These rules establish standards of behavior in recognition of the fact that knowledgeable users are the foundation of a successful security program. Users must understand that taking personal responsibility for the security of their computer and the information it contains is an essential part of their job. The following rules apply to all VA contractors. I agree to: Follow established procedures for requesting, accessing, and closing user accounts and access. I will not request or obtain access beyond what is normally granted to users or by what is outlined in the contract. Use only systems, software, databases, and data which I am authorized to use, including any copyright restrictions. I will not use other equipment (OE) (non-contractor owned) for the storage, transfer, or processing of VA sensitive information without a VA CIO approved waiver, unless it has been reviewed and approved by local management and is included in the language of the contract. If authorized to use OE IT equipment, I must ensure that the system meets all applicable 6500 Handbook requirements for OE. Not use my position of trust and access rights to exploit system controls or access information for any reason other than in the performance of the contract. Not attempt to override or disable security, technical, or management controls unless expressly permitted to do so as an explicit requirement under the contract or at the direction of the COTR or ISO. If I am allowed or required to have a local administrator account on a government-owned computer, that local administrative account does not MARCH 12, 2010 VA HANDBOOK 6500.6 APPENDIX D VA HANDBOOK 6500.6 MARCH 12, 2010 APPENDIX D D-5 D-4 MARCH 12, 2010 VA HANDBOOK 6500.6 APPENDIX D D-3 confer me unrestricted access or use, nor the authority to bypass security or other controls except as expressly permitted by the VA CIO or CIO's designee. Contractors' use of systems, information, or sites is strictly limited to fulfill the terms of the contract. I understand no personal use is authorized. I will only use other Federal government information systems as expressly authorized by the terms of those systems. I accept that the restrictions under ethics regulations and criminal law still apply. Grant access to systems and information only to those who have an official need to know. Protect passwords from access by other individuals. Create and change passwords in accordance with VA Handbook 6500 on systems and any devices protecting VA information as well as the rules of behavior and security settings for the particular system in question. Protect information and systems from unauthorized disclosure, use, modification, or destruction. I will only use encryption that is FIPS 140-2 validated to safeguard VA sensitive information, both safeguarding VA sensitive information in storage and in transit regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA. Follow VA Handbook 6500.1, Electronic Media Sanitization to prot=ect VA information. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders. Ensure that the COTR has previously approved VA information for public dissemination, including e-mail communications outside of the VA as appropriate. I will not make any unauthorized disclosure of any VA sensitive information through the use of any means of communication including but not limited to e-mail, instant messaging, online chat, and web bulletin boards or logs. Not host, set up, administer, or run an Internet server related to ly access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA unless explicitly authorized under the contract or in writing by the COTR. Protect government property from theft, destruction, or misuse. I will follow VA directives and handbooks on handling Federal government IT equipment, information, and systems. I will not take VA sensitive information from the workplace without authorization from the COTR. MARCH 12, 2010 VA HANDBOOK 6500.6 APPENDIX D VA HANDBOOK 6500.6 MARCH 12, 2010 APPENDIX D D-4 D-7 Only use anti-virus software, antispyware, and firewall/intrusion detection software authorized by VA. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with VA. Not disable or degrade the standard anti-virus software, antispyware, and/or firewall/intrusion detection software on the computer I use to access and use information assets or resources associated with my performance of services under the contract terms with VA. I will report anti-virus, antispyware, firewall or intrusion detection -;oftware errors, or significant alert messages to the COTR. Understand that restoration of service of any VA system is a concern of all users of the system. Complete required information security and privacy training, and complete required training for the particular systems to which I require access. 3. ADDITIONAL CONDITIONS FOR USE OF NON- VA INFORMATION T CHNOLOGY RESOURCES When required to complete work under the contract, I will directly connect to the VA network whenever possible. If a direct connection to the VA network is not possible, then I will use VA approved remote access software and services. Remote access to non-public VA information technology resources is prohibited from publicly-available IT computers, such as remotely connecting to the internal VA network from computers in a public library. I will not have both a VA network line and any kind of non-VA network line including a wireless network card, modem with phone line, or other network device physically connected to my computer at the same time, unless the dual connection is explicitly authorized by the COTR. I understand that I may not obviate or evade my responsibility to adhrrc to VA security requirements by subcontracting any work under any given contract or agree lentwith VA, and that any subcontracter(s) I engage shall likewise be bound by the same security requirements and penalties for violating the same. 4. STATEMENT ON LITIGATION This User Agreement does not and should not be relied upon to create any other right or benefit, substantive or procedural, enforceable by law, by a party to litigation with the United States Government. 5. ACKNOWLEDGEMENT AND ACCEPTANCE I acknowledge receipt of this User Agreement. I understand and accept all terms and conditions of this User Agreement, and I will comply with the terms and conditions of this agreement and any additional VA warning banners, directives, handbooks, notices, or directions regarding access to or use of information systems or information. The terms and conditions of this document do not supersede the terms and conditions of the signatory's employer and VA. Print or type your full name Signature Last 4 digits of SSN Date Office Phone Position Title Contractor's Company Please complete and return the original signed Name document to the COTR within the timeframe stated in the terms of the contract. Basis of Award Project: VIRTUAL PHARMACISTS A. BASIS FOR AWARD. Both open market vendors and GSA contract holders are encouraged to submit offers for this requirement.   If offeror is a GSA schedule vendor for one or more of the requested services/supplies, please ensure that the GSA schedule information is included when submitting bid/quote. Award will be made to the lowest priced, technically acceptable responsible offeror, whose offer conforms to all stated terms, conditions, representations, certifications, and any other information required by this solicitation. Offers will be ranked by price first then evaluated for technically acceptable. If, the low priced offer is found to be technically acceptable the evaluation process stops no other offer will be evaluated. If necessary this process will be performed until there is a low priced technically acceptable offer. If no offer is technically acceptable the government will make a determination to re-solicit. Technical tradeoff will not be made and no additional credit will be given for exceeding the minimum requirements. In the event an offeror s proposal is determined to be unacceptable in any of these factors, the entire proposal will be considered unacceptable and the offeror will be ineligible for award. If the contracting officer determines that a small business past performance is not acceptable, the matter shall be referred to the Small Business Administration for a Certificate of Competency determination, in accordance with the procedures contained in Subpart 19.6 and 15 U.S.C. 637(b)()). **ALL factors must be rated ACCEPTABLE to be considered for award. B. EVALUATION METHODOLOGY. The award decision will be based on the following: Registered in www.sam.gov to receive Government contracts. Registered in www.vip.vetbiz.gov as a Service Disabled Veteran Owned Small Business (SDVOSB) Must meet all licensing/certification requirements to perform as a Virtual Pharmacy Specialist in accordance with Performance Work Statement Must have a Pharmacy Degree obtained from an ACPE approved college or university. Must have and maintain a valid, unrestricted license in one of the 50 states in the U.S. or the District of Columbia, the Commonwealth of Puerto Rico, Guam, or the U.S. Virgin Islands Must provide certification of health status. The statement will state that there is no evidence of physical or mental problems, which would prevent them from carrying out the duties assigned. A copy of this certification must be provided to the Contracting Officer with proposal submission. Past Performance: Must have experience in outpatient clinical practice. Specific experience in VHA settings is preferred. However, no current employee of the Dorn VAM or any of the Community Based Outpatient Clinics will be eligible. Price: All line items in the Price Schedule must include a price. The total evaluated price will consist of the offeror s total proposed price. The Government may determine that an offer is unacceptable if the prices are significantly unbalanced. Price realism may be performed by the Contracting Officer. Each factor will be scored as Acceptable or Unacceptable as defined below. Offers will be evaluated against the SOW and the stated evaluation criteria. All offers are evaluated using the same standards. "Lowest Price, Technically Acceptable" Evaluation Standards Acceptable ALL of the minimum acceptable criteria are clearly met by the offer. The offer meets the minimum performance and technical capability requirements defined in the solicitation. Unacceptable Not all of the minimum acceptable criteria were met by the offer. An unacceptable offer contains one or more deficiencies that does not meet the performance and technical capability requirements defined in the solicitation.. The following table will be used for each proposal received to score each LPTA factor as to whether it is Acceptable or Unacceptable. OFFEROR: Non- Cost/Price Factors Technically Acceptable/Unacceptable Registered in SAM Registered in VetBiz Certification/Licensing Pharmacy Degree Valid license Health Status Certification
 

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Document(s)

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File Name: VA247-17-Q-0932 VA247-17-Q-0932_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3717081&FileName=VA247-17-Q-0932-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3717081&FileName=VA247-17-Q-0932-000.docx

 

File Name: VA247-17-Q-0932 BASIS OF AWARD.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3717082&FileName=VA247-17-Q-0932-001.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3717082&FileName=VA247-17-Q-0932-001.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04619160-W 20170810/170808233546-c975d5a3dba24339f69ce7327e4261ce (fbodaily.com)
 

Source

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