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FBO DAILY - FEDBIZOPPS ISSUE OF AUGUST 25, 2017 FBO #5754
DOCUMENT

R -- Provide Travel Call Center Unit services. - Attachment

Notice Date

8/23/2017
 

Notice Type

Attachment
 

NAICS

#561110 — Office Administrative Services
 

Contracting Office

Department of Veterans Affairs;VISN 7 Network Contracting Office;LaVista Business Park - Bldg A;2008 Weems Road;Tucker GA 30084
 

ZIP Code

30084
 

Solicitation Number

VA24717N1019
 

Response Due

9/1/2017
 

Archive Date

10/1/2017
 

Point of Contact

Darlene.Chase@va.gov
 

E-Mail Address

darlene.chase@va.gov
(Darlene.Chase@va.gov)
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

THIS IS A SMALL BUSINESS SOURCES SOUGHT NOTICE REPRESENTING A MARKET SURVEY AND IS NOT A REQUEST FOR PROPOSALS, PROPOSAL ABSTRACTS, QUOTATIONS OR INVITATION FOR BIDS   The Department of Veterans Affairs is conducting a Sources Sought to obtain information regarding: (1) the availability and capability of qualified Service-Disabled Veteran-Owned, Veteran-Owned and Small Business. (2) their size classification relative to the North American Industry Classification System (NAICS) code for the proposed acquisition. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. An organization that is not considered a small business under the applicable NAICS code should not submit a response to this notice. Small businesses concerns shall be capable of providing the necessary equipment and personnel to furnish service in the volume required for all the items under this contract. Contractor shall meet all requirements of Federal, State or City codes regarding operations of this type of service. The NAICS code is 561110 (Size Standard: 7.5 Million) The intent of this notice is to determine the availability of qualified commercial sources technically capable of providing the items below: DESCRIPTION OF THE REQUIREMENT: Title of Project: The contractor shall provide on-site personnel, supervision and other services necessary to perform the work required for the Travel Call Center Unit. These technical provisions require work to be accomplished at the Atlanta VA Medical Center, 1670 Clairmont Road, Decatur, Georgia; the Atlanta VAMC leased offices located at 200 East Ponce Deleon Avenue, Decatur, Georgia and 755 Commerce Drive and 200 East Ponce Deleon Avenue, Decatur, Georgia. Scope of Work: Normal duty hours will be 0600 1700, Monday through Friday, with 30 minutes for lunch. Services may be required during other than normal duty hours which may include weekend operations. The contractor shall provide coverage with a fully qualified replacement for any absences, unless authorized in advance from the Contracting Officer or from the COR. The contractor shall be responsible for administration, supervision, training and any special supplies required not set forth herein. The government may require various categories of services at any given time as specified on individual delivery orders. Services will be ordered by issuance of delivery orders on an as-needed basis. Contractor shall provide full-time administrative support services in such a manner as to ensure effective and efficient day-to-day operations of the Atlanta VA Medical Center. These services will include but not be limited receiving and/or making authorized business calls associated with the operation of the Atlanta VA Medical Center, filing, typing, material duplication and collation, data entry, document scanning, carrying out receptionist duties as may be required, administrative recordkeeping, mail room operation and accounting functions associated with the operation of a call center and other clerical tasks and duties necessary or needed to support the operation of the Atlanta VA Medical Center. Call Center - Operates call center to provide customer service and support to vendors, VA patients, and other parties as are appropriate and in compliance with VA rules and procedures to support the Beneficiary Transportation operations. Call Center will provide information, address requests for information or assistance and may retrieve or verify data related to transportation requests or may make calls to VA patients, vendors or other appropriate parties to carry out the Beneficiary Transportation processing activities. Accurately audits transactions for services in accordance with Beneficiary Transportation rules and review invoices for correct health information, patient demographics and any other required data to assure accuracy prior to submission to accounting. This includes analyzing trip data and matching that data with invoices submitted and VA log records. As needed or required makes updates to travel authorizations. Any other related duties or tasks required to carry out Beneficiary Transportation processing. Background: Contractor personnel may be required to possess demonstrated knowledge of the following software applications upon employment in certain job assignments. This will include the mandatory Cyber Training and VHA Privacy Policy Training before gaining access to sensitive information. Other training requirements may be stipulated by the Atlanta VA Medical Center: Microsoft Office 2000 (including Outlook for email) Windows NT 4.0 Microsoft Word, Excel, Power Point Item # Item Description Qty Unit 0001 Provide on-site personnel and supervision for the Travel Call Center Unit. Work required is to be performed in accordance with the contract. General Clerk 2 FTE 6 Supervisor FTE 1 12 MO The Travel Call Center Unit shall meet the following requirements: SPECIFIC TASKS: The contractor shall provide qualified workers with clerical skills and experience needed to carry out administrative support services in such a manner as to ensure effective and efficient day-to-day operations of the Atlanta VA Medical Center. These services will include but not be limited receiving and/or making authorized business calls associated with the operation of the Atlanta VA Medical Center, filing, typing, material duplication and collation, data entry, document scanning, carrying out receptionist duties as may be required, administrative recordkeeping, mail room operation and accounting functions associated with the operation of a call center and other clerical tasks and duties necessary or needed to support the operation of the Atlanta VA Medical Center. POTENTIAL SOURCES SHALL PROVIDE THE FOLLOWING INFORMATION IN THEIR RESPONSE: Potential offerors having the skills, experience, professional qualifications, and capabilities necessary to perform the described requirement are invited to provide a capabilities statement via e-mail. The Capability statements shall not exceed three (3) pages and must include the following: 1) Company name and Point of Contact information (address, telephone, e-mail, web-site, etc.); 2) DUNS number and CAGE code; 3) Small Business Size/Certification (to include SDVOSB, VSOSB etc.); and (4) Familiarity and product/service knowledge. Responses are due no later than 2:00PM EST, Monday, September 1, 2017 and shall be electronically submitted to: Darlene.Chase@va.gov All responses will be used to determine the appropriate acquisition strategy for a potential future acquisition. Response is strictly voluntary; no reimbursement will be made for any costs associated with providing information in response to this synopsis or any follow-up information requests. DISCLAIMER This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/AtlVAMC/VAMCCO80220/VA24717N1019/listing.html)
 

Document(s)

Attachment
 

File Name: VA247-17-N-1019 VA247-17-N-1019.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3751702&FileName=VA247-17-N-1019-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3751702&FileName=VA247-17-N-1019-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04643366-W 20170825/170823233454-94085976cca7172c80442ca5e84d4054 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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