SOLICITATION NOTICE
R -- Information Technology Support Services (CISS) - Copy of Justification
- Notice Date
- 9/18/2017
- Notice Type
- Justification and Approval (J&A)
- NAICS
- #541512
— Computer Systems Design Services
- Contracting Office
- Department of State, Office of Acquisitions, Acquisition Management, 1735 N. Lynn St., Arlington, Virginia, 22209, United States
- ZIP Code
- 22209
- Solicitation Number
- SAQMMA17F3603
- Archive Date
- 10/18/2017
- Point of Contact
- Meghan E. Knapp, Phone: 2024317840, Vincent J. Sanchez, Phone: 2023945046
- E-Mail Address
-
KnappME@state.gov, SanchezVJ@state.gov
(KnappME@state.gov, SanchezVJ@state.gov)
- Small Business Set-Aside
- N/A
- Award Number
- SAQMMA17F3603
- Award Date
- 9/18/2017
- Description
- JUSTIFICATION FOR AN EXCEPTION TO FAIR OPPORTUNITY To meet this objective, the Contractor must limit ramp-up time and possess a deep understanding of CA/CST's underlying architecture. The Contractor must also have demonstrated an ability to manage and deliver work products to CA/CST quality expectations. The Contractor shall provide operational IT services in both centralized and decentralized environments for CA production systems and ConsularOne. The environment is comprised of data center management, enterprise operations network monitoring, systems administration, telecommunications, hardware (HW) support, and Government off-the shelf (GOTS) and commercial off-the shelf (COTS) software (SW) application support to CA. The Contractor shall engineer, build, enhance, maintain, and operate CA's unclassified and classified IT infrastructures. The Contractor shall principally perform services at the Government's location in Washington, D.C. The Contractor is required to support IT service operations 24 hours per day, 7 days per week, 365 days per year inclusive of Federal holidays and inclement weather closures. CST requires that contractor services provide for rapid provisioning of highly experienced and trained individuals also to include certification for MCSE(s), CISSP(s), MCDA, CCNP, ITIL v3 Foundation(s), and Program Management Professionals (PMPs) with the IT backgrounds and the top secret security clearances required of CA's environment of Local Area Network (LAN) and Wide Area Network (WAN) infrastructures. The Contractor shall support CA/CST by performing O&M of IT systems, to include hardware and operating systems, Commercial-Off-The-Shelf (COTS) and Government-unique systems and infrastructure, unique imaging and archiving applications, client-server applications and specialized applications supporting multiple functions. The scope of this Task Order (TO) includes the following functions: • Provide transition-in support at commencement of contract support through to transition-out support at the close of the contract; • Perform operations engineering services to design and implement physical deployment environments in multiple hosting facilities. This shall include network and hosting infrastructure engineering, inclusive of capacity planning, service continuity, and disaster recovery; • Provide O&M support for assigned enterprise systems, applications and infrastructure environments; • Maintain and uphold DoS, CA, CST, and Diplomatic Security (DS) policies and procedures for Information Assurance (IA) and Authorization and Accreditation • (A&A) of production systems, to include data at rest and in-transit on OpenNet and ClassNet; • Provide Inventory Control - maintain and host specific Government-Furnished Equipment (GFE) inventory and audits (e.g., workstations, printers and scanners); • Provide communication and escalation services; • Provide warranty, service agreement and licensing management - maintain a complete and accurate product list for all HW and SW that includes vendor account information, warranty and services agreements coverage and expiration dates with no gaps in coverage; • Provide IT service operations support 24 hours per day, 7 days per week, 365 days per year inclusive of Federal holidays and inclement weather closures; • Monitor, detect, respond, support, escalate, and resolve critical incidents (lost ability to provide a service that is normally available) -with a required initial response within 5 minutes). A critical priority may also be assigned to an issue in an emergency situation, or when deemed appropriate by a CA Government Technical Monitor (GTM), then the Contractor's user support specialist shall respond immediately, and escalate to the Tier 2 or 3 support team after one (1) hour if issue is not resolved; • Perform training and provide to support to Government and other contracted system administrators at remote sites to support new IT products and services; • Track and report performance metrics; • Provide Remedy knowledge database management; • Conduct technical writing and documentation versioning and tracking. This includes managing an existing operating environment management for over 90 systems, comprising approximately 4,000 servers and 3 petabytes of storage currently in production across 3 DoS domestic data centers, over 30 additional domestic locations. This will also include the engineering and implementation of physical infrastructure required to support the continued evolution and modernization of CA's IT systems. Additionally, CISS provides mission-critical operations and maintenance (O&M) support and critical Cybersecurity support to the CA/CST networks and systems. This support includes CA implementation of the May 2017 Executive Order (EO) 13800 requirements and addressing December 2016 DoS OIG ISP-I-17-04 "Inspection of the Bureau of Consular Affairs, Office of Consular Systems and Technology" findings to implement critical CA network updates. These activities enable continued secure operation of all CA IT systems and networks. Failing to meet these deadlines endangers the Authority To Operate (ATO) and could cause interruption of worldwide Visa and Passport processing, and degradation of secure operation of CA systems. These activities are underway and critical to CA supporting the DoS objective of full implementation per deadlines set by CA Senior Leadership. Any disruption or delay in these already aggressive schedules further increases our risk of failure to comply with EO 13800 and DoS OIG ISP-I-17-04 in these critical areas. In addition to impacting EO 13800 and the OIG response, an interruption in CISS contract performance could result in the loss of key personnel engaged in the Secure Provisioning and Secure Operations of Consular systems. As detailed in the Cybersecurity Workforce Framework (NIST SP800-181), the Knowledge, Skills and Abilities (KSA) of the personnel performing these activities are a key component of the roles and practices which secure Consular Systems. The work roles detailed in this contract map to approximately 60% of the KSAs which CA/CST fulfills.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/State/A-LM-AQM/A-LM-AQM/SAQMMA17F3603/listing.html)
- Place of Performance
- Address: CONSULAR SYSTEMS (CA/CST), 600 19TH STREET NW, Washington, District of Columbia, 20052, United States
- Zip Code: 20052
- Zip Code: 20052
- Record
- SN04682300-W 20170920/170918231706-b50d9142346a5f1b65ebcf0a30ae665e (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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