SOLICITATION NOTICE
D -- COMPLICITY/GEXPRO SERVICE SUPPORT
- Notice Date
- 10/10/2017
- Notice Type
- Presolicitation
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of the Army, Army Contracting Command, ACC - WRN (W911PT)(WVA), 1 BUFFINGTON ST BLDG 10, Watervliet, New York, 12189-4000, United States
- ZIP Code
- 12189-4000
- Solicitation Number
- W911PT18Q0004
- Archive Date
- 10/29/2017
- Point of Contact
- Kelly Berdar, Phone: 5182664604
- E-Mail Address
-
kelly.a.berdar.civ@mail.mil
(kelly.a.berdar.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- Statement of Work GEXPRO Cimplicity and GE PPMS Support Renewal 1. Background: 1.1 GEXPRO as a representative of GE Intelligent platforms is the creator and customization entity of the Part Program Management Server, Cimplicity, and Part Program Transfer component that Watervliet Arsenal uses to manage the transfer and version checking of part programs from the Programmer to the Machine Tool. 2. Applicable Documents: See Proposal 3. Scope/Objective: 3.1 Provide software support for GE PPMS and Cimplicity software 4. Requirements: 4.1 Quarterly System Checks At the start of the project, a GEIP consultant will spend 1 day on site to conduct a system health check. Upon request by Watervliet Arsenal, GEIP will perform up to three additional health checks (one in each of the three quarters following the start of the project). During the system health checks, the consultant will review SQL Server logs and a subset of the CIMPLICITY system logs (one quarter of the CIMPLICITY systems will be reviewed during each visit). The consultant will correct issues or advise the Watervliet Arsenal as appropriate. Dates for the system health checks will be arranged between the Arsenal and the GEIP project manager. 4.2 24-Hour Response to System Shutdowns This deliverable provides for 24-hour response to begin problem resolution of critical issues that prevent the system from operating. For example, the inability to download Part Programs to one or more machine would fall into this category. During normal GEIP business hours (8AM to 5PM, Monday - Friday excluding GEIP Holidays), the Watervliet Arsenal may call a designated GEIP support engineer directly. During other times, support calls will be directed to the GEIP GlobalCare Helpdesk who will forward the calls to the assigned CIMPLICITY Solution Consultant. 4.3 48-Hour Response to Support Calls This deliverable provides for 48-hour response to begin problem resolution of non-critical issues. Support calls by the Watervliet Arsenal will be directed to the GEIP Global Customer Care Helpdesk who will forward the call to the assigned CIMPLICITY Solution Consultant. 4.4 GlobalCare Complete Support This proposal includes twelve months of GlobalCare Complete Support for the CIMPLICITY software installed at the Watervliet Arsenal. GEIP's proposal for GlobalCare Complete Support includes coverage for: • Eleven (11) CIMPLICITY 150 Point Runtime licenses • Five (5) CIMPLICITY HMI Viewer Runtime System licenses • One (1) Unlimited Development CIMPLICITY license Please see the tables in the next section for license quantity/type details. GlobalCare Complete Support provides basic technical phone support and access to version upgrades for a period of one year. Please refer to the attached brochure for information 5. Period of Performance on this maintenance contract shall be from OCT 2017 through OCT 2018. 6. Watervliet Technical Point of Contact is John Baxter, 518-266-4365.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/e8a2e16c88a326917cdc7eb9125b16e1)
- Place of Performance
- Address: 1 BUFFINGTON ST, WATERVLIET, New York, 12189, United States
- Zip Code: 12189
- Zip Code: 12189
- Record
- SN04709599-W 20171012/171010230950-e8a2e16c88a326917cdc7eb9125b16e1 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |