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FBO DAILY - FEDBIZOPPS ISSUE OF NOVEMBER 05, 2017 FBO #5826
DOCUMENT

R -- Modification to RFI for and Health support services on behalf of BUMED to include DRAFY Performance Work Statement - Attachment

Notice Date: 11/3/2017
Notice Type: Attachment
NAICS: 541611 — Administrative Management and General Management Consulting Services
Contracting Office: N00189 NAVSUP Fleet Logistics Center Norfolk Philadelphia Office 700 Robbins Avenue, Building 2B Philadelphia, PA
Solicitation Number: N0018920172433
Response Due: 11/13/2017
Archive Date: 11/13/2017
Point of Contact: Kiya Plummer 215-697-9655
Small Business Set-Aside: N/A
Description: 1.0INTRODUCTION/BACGROUND The mission of Bureau of Medicine and Surgery (BUMED) is to enable readiness and health for Sailors, Marines and their families. In support of this, an underlying and fundamental need for a culture of health and safety is essential to not only prepare but also strengthen and build the resilience of a ready fighting force. The National Defense Authorization Act (NDAA) requires Navy Medicine (NAVMED) to implement measures to maintain the critical wartime medical readiness skills and core competencies of health care providers (HCP) within our MTF 冱 and emphasizes transforming to a High Reliability Organization (HRO). Additionally, Navy Medicine is facing other key changes in the upcoming years such as the impending transition to the new Electronic Health Record (EHR), a shift of patient and provider expectation for the millennial generation, and increased demand for incorporating digital technologies within the healthcare experience. With the magnitude and pace of change occurring at BUMED and the Military Health System (MHS), consistent program support is critical in sustaining operations, transitioning programs, and implementing new initiatives. This will require a marked increase in oversight and management by BUMED in the overall Readiness portfolio. 2.0OVERVIEW/SCOPE 2.1The contractor shall support the Readiness and Health Directorate of BUMED in its missions of policy development, decision making, and management and administration in the functional areas of Health Management, Logistic, and Operational support. 3.0 FUNCTIONAL TASKS: The contractor shall provide support in the following functional areas: 3.1Health Management 3.1.1Develop capability descriptions 3.1.2Provide recommendations for clinical and business decisions, care coordination, population health management, resource management, and cost management 3.1.3Develop, deliver and maintain metrics to meet goals, objectives, and functionality of Military Health System automated information systems 3.1.4Identify, analyze, and interpret policies and other pertinent BUMED instructions and guidelines 3.1.5 Manage the development, collection, and consolidation of functional requirements for entry into the MHS requirements management repository 3.1.6Document processes to audit each metric 3.1.2Health and Clinical Operational Support Services 3.1.2.1Provide patient safety and improved clinical quality recommendations 3.1.2.2Provide program sustainment 3.1.2.3Support various project sites to include six for Marine-Centered Medical Home (MCMH) and three for Fleet-Centered Medical Home (FCMH) 3.1.2.4 Provide subject matter expert support for the operations of FCMH and MCMH models 3.1.2.5Provide recommendations for establishing and maintaining clinical programs 3.1.3Patient Experience 3.1.3.1Identify, develop and implement patient experience improvements across Navy Medicine 3.1.4Clinical and Business Standardization 3.1.4.1Identify, develop, and implement areas to standardize on within medical communities 3.1.4.2Develop training modules 3.1.4.3Sustain the implementation of these Enterprise-wide best practices 3.1.4.4 Review and analyze policies to ensure compliance 3.1.4.5Update policies 3.2Logistic Support 3.2.1Organize and execute various meetings, conferences, workshops, symposia, and teleconferences 3.2.2Collect, compile, organize, and summarize information relevant to and in preparation for a forthcoming event either in collaboration with multiple government agency event sponsors 3.2.3Prepare meeting materials, slides, view graphs, videos, computer programs with animation, information packets, registration information, and other information for presentation and dissemination to event participants and sponsors 3.2.4Disseminate in various media formats, assisting with event organization by researching for and recommending facilitators, translators, and moderators 3.2.5 Provide research based recommendations 3.2.6 Secure facilities and participant accommodations in support of events 3.2.7Conduct events through registering participants 3.2.8Liaison with event facility employees and managers 3.2.9Administrative support activities incidental to the event. 3.3 Operation Support 3.3.1Develop leadership communication/briefing materials 3.3.7Support the operations, management and sustainment. 3.3.8 Provide technical, administrative, editorial and graphics support for the purpose of preparing special reports, studies and analyses 3.3.9Briefing papers on various financial, administrative, and business process matters related to overall activities and process management. Such work shall encompass, conducting information searches; scientific, medical, financial, and technical writing; editing; graphics preparation; and report layout and production. 3.3.10Implement and sustain of programs and activities 3.3.11 Conduct business process improvement evaluations 3.3.2Research and Analytical Support 3.3.2.1Research and review existing standards and develop new policies and procedures 3.3.2.2Develop policy strategies, implement plans, and assist in policy implementation 3.3.2.3Develop, plan, track, report, and assess programs and initiatives 3.3.2.4Develop necessary metrics, and monitor and measure performance 3.3.2.5Conduct regional/site studies and analysis 3.3.2.6Conducts studies for projects 3.3.3Administrative Support 3.3.3.1Develop leadership communication/briefing materials 3.3.3.2Provide technical, administrative, editorial and graphics support for the purpose of preparing special reports, studies and analyses 3.3.3.3Prepare briefing papers on various financial, administrative, and business process matters 3.3.3.4Prepare technical writing and information papers for issuance to leadership 3.3.3.6Document meeting minute 3.3.3.7Review/Edit documents 3.3.3.8Present Oral presentations 3.3.4 Budget/Financial Management 3.3.4.1 Develop and refine budgets 3.3.4.2Prepare budget analyses 3.3.4.3Maintain data in financial management system 3.3.4.4Interpret budget directives 3.3.4.5Monitor, compile, compare and analyze program expenditures. 3.3.5Business Process Improvement 3.3.5.1Develop and maintain an operational plan containing project planning information for use by executive management 3.3.5.2Analyze project progress 3.3.5.3Conduct program risk assessments and risk mitigation strategies 3.3.5.3Resource accounting and reporting 3.3.5.4Life-cycle management reviews 3.3.5.5Administrative and management planning support for analyzing, developing and updating policy and planning documents 3.3.6Records Management 3.3.6.1Create, capture, register, classify, index, store, retrieve, and dispose of records 3.3.6.2Develop strategies to manage records 3.3.6.3Provide data administration 3.3.6.4Archive records in accordance with ________ 3.36.5Handle Freedom of Information Act (FOIA) requests 4.0.Administrative and Program Responsibilities 4.1.General Requirements: The Contractor shall plan, program, administer, and manage all R and H functions to comply with Contract requirements. The work shall be accomplished according to the Contract; Federal, State and local laws, regulations and codes; Navy regulations, directives and requirements of this PWS. 4.1.2.Personnel Management 4.1.2.1.Personnel Qualifications and/or Certifications. The Contractor shall provide personnel having at least the minimum levels of professional and technical experience as listed in the qualifications section to perform the required tasks. All Contractor employees shall be U.S. citizens and eligible for DOD Common Access Cards (CAC) identifications cards and SECRET level security clearances. 4.1.2.2.Contractor Employee Compliance. The Contractor shall ensure that Contractor employees observe and comply with all mandatory local, higher headquarters � policies, regulations, and procedures concerning fire, safety, environmental protection, security, in addition to Department specific SOPs, approved technical procedures and manufacturers � guidelines for performing tasks as specified or referenced herein. 4.1.2.3.The Program Manager or designee shall attend all briefings, planning meetings, Federal, State, and local Government-required meetings as requested by the COR. 4.1.3.Customer Support Management 4.1.3.1.Customer Coordination. The Contractor shall coordinate with all BUMED customers. Such coordination shall include: assisting customers to resolve workplace stressor issues; disseminating new information to customers as soon as it becomes available; maintaining regular communication with customers to determine customer needs; resolving customer complaints; and conducting customer satisfaction surveys to determine areas for improvement. 4.1.3.2.Customer Satisfaction Surveys. The Contractor shall distribute locally developed BUMED customer satisfaction surveys within 30 calendar days of Contract start date. The Contractor shall maintain the survey system for the duration of the Contract. Customers receiving services under this Contract shall have the ability to file verbal and/or written comments/complaints with the COR. 4.1.3.3.Customer Feedback. The Contractor shall distribute blank Customer Feedback Forms to all customers serviced under this Contract within 30 days of Contract start date or in accordance with the local BUMED customer satisfaction policies. Forms can be distributed by mail or electronically. The customer will forward complete Customer Feedback Forms to the COR. If any completed forms are sent to the Contractor, the Contractor shall, without reading them, forward them to the COR upon receipt. The COR will validate all complaints received by the Government, and present all validated complaints to the Contractor for resolution. The Contractor shall submit a written report to the COR explaining how the validated complaint was resolved within five (5) workdays following complaint receipt, or as specified in the task order. 5.0Security Requirements: The Contractor shall comply with all installation security requirements. 5.1.Security Clearances: Contractor personnel shall possess a secret level security clearance required for the work they perform under this Contract. Contractor personnel unable to obtain and maintain the required clearance shall not be utilized. All Contractor personnel shall have the required security clearance prior to assignment to a position. The Contractor shall submit to the COR the names and appropriate information for each employee working under task orders no later than ten (10) calendar days prior to the start of performance and fill out security questionnaires or other forms required by the Industrial Security Manual, DoD 5220.22M. Changes shall be provided to the COR no later than five (5) calendar days prior to the change. (Contractor shall insure that there is no interruption or delay in the provision of services due to the lack of or delay in receiving appropriate security clearances. 5.2.Personnel Security List: The contractor shall maintain a security list of current employees that includes each employee 冱 name, level of security clearance, and any other identification information required by base security. The list shall be validated and signed by the Contractor 冱 security representative and submitted to the COR no later than ten (10) calendar days after Contract and task order award. An updated list shall be submitted within five (5) calendar days when an employee 冱 status or information changes 6.0.Locations and Work Environment: 6.1.Contractors will be provided BUMED approved computer equipment and onsite office space for at least one program manager at each site where services are performed CONTRACTOR 儡 SECURITY REPRESENTATIVE The contractor shall designate an employee to serve as the Contractor 冱 Security Representative. Within three work days after contract award, the contractor shall provide to the Navy Command 冱 Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor 冱 Security Representative. The Contractor 冱 Security Representative shall be the primary point of contact on any security matter. The Contractor 冱 Security Representative shall not be replaced or removed without prior notice to the Contracting Officer. ACCESS TO FEDERAL FACILITIES Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006 � 廛oD Implementation of Homeland Security Presidential Directive � 12 (HSPD-12) � dated November 26, 2008 (or its subsequent DoD instruction) and Navy implementing memorandum dated May 28, 2010 direct implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives. Per HSPD-12 and implementing guidance, all contract health care workers working at a federally controlled base, facility or activity under this clause will require a Common Access Card. ACCESS TO DOD SYSTEMS In accordance with SECNAV M-5510.30, contractors who require access to DoD networks are categorized as IT-I, IT-II, or IT-III. This clause applies to contractors who require IT-II privileged access to a DoN or DoD unclassified computer/network; the IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All contract worker positions under this contract require access to Privacy Act protected information and are therefore categorized as no lower than IT-II. PROCEDURES Obtain a favorable background check determination; each contractor employee must have a favorably completed National Agency Check with Local Credit Checks (NACLC) which consists of a NACI including a FBI fingerprint check plus credit and law enforcement checks. Each contractor employee is required to complete: SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product) Two FD-258 Applicant Fingerprint Cards Original Signed Release Statements Failure to provide the required documentation at least 30 days prior to the individual 冱 start date shall result in delaying the individual 冱 start date. To maintain continuing authorization for an employee to access Privacy Act information on a DoD unclassified computer/network, the contractor shall ensure that the individual employee has a current requisite background investigation. The Contractor 冱 Security Representative shall be responsible for initiating reinvestigations as required and ensuring that background investigations remain current (not older than 10 years) throughout the contract performance period. When access to IT systems is required for performance of the contractor employee 冱 duties, such employees shall in-process with the Navy Command 冱 Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual 冱 performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command 冱 Security Manager at least 30 days prior to the individual 冱 start date. Failure to provide the required documentation at least 30 days prior to the individual 冱 start date shall result in delaying the individual 冱 start date. When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor 冱 Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required. The Contractor 冱 Security Representative shall ensure that each individual employee pending assignment shall accurately complete the required forms for submission to the Navy Command Security Manager. The Contractor 冱 Security Representative shall screen the investigative questionnaires for completeness and accuracy and for potential suitability/security issues prior to submitting the request to the Navy Command 冱 Security Manager. Forms and fingerprint cards may be obtained from the Navy Command 冱 Security Manager. These required items, shall be forwarded to the Navy Commands Security Manager for processing at least 30 days prior to the individual employee 冱 anticipated date for reporting for duty. The Navy Command 冱 Security Manager will review the submitted documentation for completeness and accuracy prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy may render the contract employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF 86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. If contractor employees already possess a current favorably adjudicated investigation, the Navy Command 冱 Security Manager will use the Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS). The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee 冱 performance under the contract. The Navy Command 冱 Security Manager will forward the required forms to OPM for processing. Adjudication Facility (CAF) for a eligibility determination. DENIAL OF ACCESS The potential consequences of any requirements under this clause including denial of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have physical access to a federally controlled facility and/or access to a federally-controlled information system/network and/or access to government information. INTERIM ACCESS The Navy Commands Security Manager may authorize issuance of a CAC card and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the SF-86 questionnaire and advance fingerprint results. When the results of the investigation are received and a favorable determination is not made, contractor employees working on the contract under interim access shall be removed immediately and will no longer be authorized to work on the contract.
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(https://www.fbo.gov/spg/DON/NAVSUP/FISCDETPHILA/N0018920172433/listing.html)
Document(s): Attachment; File Name: N0018920172433_PWSRFI.docx (https://www.neco.navy.mil/synopsis_file/N0018920172433_PWSRFI.docx); Link: https://www.neco.navy.mil/synopsis_file/N0018920172433_PWSRFI.docx; Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
Record: SN04731221-W 20171105/171103230745-40c776f9a68773d9528519e32706c9ab (fbodaily.com)
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R -- Modification to RFI for and Health support services on behalf of BUMED to include DRAFY Performance Work Statement - Attachment