Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF FEBRUARY 02, 2018 FBO #5915
DOCUMENT

D -- Nuance VA CDI Pro Software and VERA Analyzer Software - Attachment

Notice Date

1/31/2018
 

Notice Type

Attachment
 

NAICS

511210 — Software Publishers
 

Contracting Office

Contracting Office (90C);Department of Veterans Affairs;Ralph H. Johnson VA Medical Center;109 Bee Street;Charleston SC 29403-5799
 

ZIP Code

29403-5799
 

Solicitation Number

36C24718Q9025
 

Response Due

2/9/2018
 

Archive Date

5/19/2018
 

Point of Contact

Janica Francis-Hunter
 

E-Mail Address

H
 

Small Business Set-Aside

N/A
 

Description

SOURCES SOUGHT NOTICE DESCRIPTION: This is a source sought to determine the availability of potential sources having the skills and capabilities necessary to provide the SPECIFIED REQUIREMENT. All interested vendors are invited to provide information to contribute to this market survey/sources sought including commercial market information. THIS IS NOT A SOLICITATION ANNOUNCEMENT. This is a Sources Sought Synopsis only. Questions should be submitted by email to Janica.Francis@va.gov. Provide only the requested information below. The purpose of this synopsis is to gain knowledge of potential qualified sources and their size classifications (Service Disabled/Veteran Owned Small Business (SDVOSB/VOSB), Hub zone, 8(a), small, small disadvantaged, woman owned small business, FSS/GSA contract schedule holders or large business) relative to NAICS 511210, Software Publishers (size standard $38.5 Million). Responses to this synopsis will be used by the Government to make appropriate acquisition decisions. After review of the responses to this source sought synopsis, a solicitation announcement may be published on the FBO website. Responses to this source sought synopsis are not considered adequate responses to the solicitation announcement. All interested offerors must respond to the solicitation announcement in addition to responding to this source sought announcement. SPECIFIED REQUIREMENT: Network Contracting Office 7, Charleston, SC is seeking sources for a potential contractor to perform the following type of service: STATEMENT OF WORK VA CDI Pro & VERA Analyzer WJB Dorn VAMC INTRODUCTION/BACKGROUND: a. The Nuance VA CDI Pro Software and VERA Analyzer software will allow for better and broader use of the existing Nuance system within WJB Dorn VAMC. Portions of the implementation package will provide for assessment of current processes, including identification of bottlenecks and opportunities for improvement. CDI consultants will also analyze CDI metrics and provide on-site expert training. VA CDI Pro promotes a clinical and holistic approach to documentation that starts with physician education delivered face to face by Nuance consultant physicians and ends with a complete story of the patient s medical history. The use of VA CDI Pro software results in an immediate opportunity for the hospital to engage in real time, front end improvement of documentation, providing for an accurate patient profile that results in appropriate severity, complexity, risk of morbidity and mortality, and reimbursement for the medical center. b. The Nuance VA CDI Pro Software will allow for a compliant documentation management program, in order to improve clinical documentation throughout the facility. A real time clinical approach will be deployed in order to capture the complexity, severity, quality, and present on admission indicators. When the patient is discharged, the medical record will tell the complete clinical story of care. VA CDI pro software will assist in bridging the gap between CDS professionals and coding staff. Obtaining this software will ultimately allow CDI specialists to spend more time performing face to face physician education, engaging in real time feedback, and being a vital part of improving the healthcare record, quality of care, performance measures, and facility reimbursement. c. The newly formed Clinical Documentation Improvement Program now consists of two clinical documentation specialists (CDS) that are currently completing manual data entry, tracking, and trending daily. This process consumes approximately 40% of the CDS work day, which results in reduced efficiency of time and takes the CDS away from physician teams at the patient s bedside, real time physician interaction/education, chart reviews, and interaction with coding staff. CDS daily manual data entry not only takes away from patient care, but is also costing the facility. This manual data entry amounts to facility spending of approximately $937.50 per week per CDI. We now have 2 CDSs on board and are recruiting for two additional CDSs, which will quickly sum to $130,000 per year in facility spending, not including additional time to compile data and create reports, which will all be done automatically in VA CDI Pro d. Clintegrity VERA Analyzer Software helps target inpatient admissions that may need coding revisions or clinical documentation improvements to ensure a patient is assigned to the appropriate VERA Patient Class and Price Group. Identifying these cases and making coding changes could potentially improve the facility s ability to capture full VERA funding. Four key reports are included with VERA Analyzer: VERA Audit Detail Report automates the audit process for 26 inpatient categories reducing time to determine if coding changes should be made or if queries should be sent VERA Audit Impact Report - helps to easily determine if coding changes improve VERA funding over time. VERA Analyzer Retention Worksheet/Report monitors retention of patients in VERA Patient Classes and Price Groups to ensure adequate funding from year to year VERA Patient Listing Report - Contains the current VERA Patient Class and Price Group assigned to the patient in the facility. On an ongoing, monthly basis, a VA staff member will need to access the ARC to run an import file and update the Clintegrity VERA Analyzer database. Typically, this is someone from HIMS, Business Office, Vera Coordinator, who will also need access to VERA Analyzer to import this file. 2. OBJECTIVE: a. Nuance Staff will coordinate with Region 3 COTS to complete installation, pre-implementation, implementation, and post-implementation procedures as outlined in the attached documents provided by Nuance. b. Nuance VA CDI Pro and VERA Analyzer are additional licensing agreements to the Nuance Clintegrity software that WJB Dorn VAMC currently uses. Once installation, pre-implementation, and implementation is completed, CDS staff and designated HIMS and VERA Coordinator will be able to utilize the VA CDI Pro and VERA Analyzer tabs in the existing Clintegrity system. The CDS, designated HIMS, and VERA Coordinator are expecting to use VA CDI Pro daily and VERA Analyzer on a regular basis, as a patient record auditing tool, tracking system, and to run various reports, including potential VERA impact, CMI, DRG weights, and VERA reports. It is the expectation that Nuance staff will coordinate with VA staff throughout installation and implementation, will be available by phone for questions, will provide Nuance IT support, and will also complete the post-implementation phase after the product has been in use by VA staff for approximately 6 months. VERA Analyzer training will be completed prior to the VA CDI Pro implementation consisting of two days on site and pre- and post-training consulting with Nuance Consultants. The VA CDI Pro Post-Implementation Support Package will begin after first productive use of the VA CDI Pro system (after Week 1 of Training) and extend one year providing access to learning tools in the JATA CDMP Learning Home Page and support from WJB Dorn VAMC s Nuance CDI Client Support staff member assigned 2. PERIOD OF PERFORMANCE: Base Year & 2 One Year Option Period 3. MAJOR REQUIREMENTS: In order for the Contractor to accomplish the work under this task order/purchase order, it shall be necessary for the Contractor to complete the following tasks: Item Responsible Party Expected Date of Completion Installation of VA CDI Pro and VERA Analyzer Software Installation and system configuration will be performed remotely by the Nuance Technical Services team and will require an IRM point of contact to work with the team. One VA staff member will also need SSN level access to pull initial import files from the ARC (standard reports). Nuance IT & VA Region 3 COTS Team Within 60 days of contract award date. Interviews (remote & onsite with HIMS, QM, finance, nursing, and other key medical staff); Exit conference with leadership; Exit briefing and final assessment document delivery for VA CDI Pro. Nuance Staff Within mutually agreed upon schedule within the Period of Performance of awarded contract 4-day JATA didactic training (self-paced, unlimited # can be trained- may be beneficial for coders, CAC, or informatics nurse to be aware) Nuance staff available by phone and VA CDS/HIMS staff Within mutually agreed upon schedule within the Period of Performance of awarded contract Follow up post didactic call with Nuance Consultants & CDS Team Nuance consultants & VA CDI/HIMS staff Within mutually agreed upon schedule within the Period of Performance of awarded contract Physician CDI implementation seminar with Nuance Physician, open to all providers, staff, and leadership (60 min seminar will be offered multiple times over 1 day) Nuance Physician, all stakeholders and VA physicians that need to be present Within mutually agreed upon schedule within the Period of Performance of awarded contract Physician leadership mentoring (1 day); creates provider buy-in Nuance Physician, Nuance Staff, designated VA staff Within mutually agreed upon schedule within the Period of Performance of awarded contract 4-day on site VA CDI Pro software training (week one on site) Initiate access to VA CDI Pro Post Implementation Ongoing Support Package Nuance consultants & VA CDS/HIMS staff Nuance consultants & VA CDS/HIMS staff Within mutually agreed upon schedule within the Period of Performance of awarded contract Within mutually agreed upon schedule within the Period of Performance of awarded contract CDI Consultant available for phone calls from hospital CDS Team- concurrent reviews & workflow process training during implementation period Nuance consultants & VA CDI/HIMS staff Within 90 days of contract award date and throughout implementation phase or as mutually scheduled 3-day on site VA CDI Pro software training (week two on site) Nuance consultants & VA CDI/HIMS staff Within 90 days of contract award date or as mutually scheduled Post-implementation on site visit -usually 2-3 months from initial go-live date Nuance consultants & VA CDI/HIMS staff Within mutually agreed upon schedule within the Period of Performance of awarded contract VERA Analyzer Software and Services, including 26 patient audit categories Nuance IT, Nuance consultants, Nuance reps, VA staff Within 60 days of contract award date or as mutually scheduled Installation & Configuration Nuance IT & VA Region 3 COTS team Within 60 days of contract award date or as mutually scheduled VERA Analyzer two-day on-site training, plus pre-and post- training sessions Nuance consultants & necessary VA staff, end users, and stakeholders Within 90 days of contract award date or as mutually scheduled The Government and the Contractor understand and agree that the services to be delivered under this contract by the Contractor to the Government are non-personal services and the parties recognize and agree that no employer-employee or master-servant relationships exist or will exist under the contract between the Government and the Contractor s employees. 4. MEETINGS AND REVIEWS: See attached calendar. After pre-implementation assessment, Nuance consultants will have a meeting with executive leadership and provide a report of their findings. VA CDI Team will work with Clinical Informatics to coordinate all training times, including didactic, virtual, and on-site training. 5. TRAVEL REQUIREMENTS: Government employees will not be traveling. Nuance Reps, Consultants, and Physician will be traveling to the VA site. The cost of their travel has been included in the RMC approved quote for VA CDI Pro and VERA Analyzer. 6. CONTRACTING OFFICER'S REPRESENTATIVE (COR): a. Jerry Jones will be the COR for the initial purchase of this product. His phone number is 803-776-4000 extension 6283. The subject matter experts (SME) are Cheryl Crouse and Wendy Robinson. They can be reached at 803-776-4000 extension 7295. b. No Government personnel, other than the Contracting Officer, or designated SME, have the authority to change or alter these requirements. The COR shall clarify technical points or supply relevant technical information, but no requirements in this scope of work may be altered as a sole result of such verbal clarification. 7. REPORTS/DELIVERABLES: a. Nuance IT will coordinate with Region 3 COTS for installation of VA CDI Pro and VERA Analyzer. Nuance VA CDI Pro representatives, CDI consultants, and Nuance Physician will complete the implementation phase as outlined in the Major Requirement section above. VA CDI Pro representatives, consultants, and Physician, will be available on site or by phone at specified times as coordinated, outlined, and approved by the CDI Team in collaboration with the Wjb Dorn VAMC Clinical Informatics. b. VA CDI Pro representatives will be available by phone throughout the implementation phase, after the didactic and on-site training is complete, and will conduct a post-implementation phase review and visit. Reports generated will be presented to the WJB Dorn VAMC Executive Leadership staff. c. The VA CDI Pro Post-Implementation Ongoing Support Package provides ongoing education and support for VA CDI Pro users from the JATA CDMP Learning Home Page.   Additionally, to support the CDI program, VAMCs will have access to CDI tools and an assigned Nuance CDI Client Support Manager.   The program includes: Access to the JATA Strategy Academy which offers monthly pre-recorded continuing education sessions.   Each session covers a variety of clinical and coding topics with a certificate of completion available for each session.   JATA PSIQ educational suite for Patient Safety Indicators.   This CDI-focused PSI education provides the information needed by the CDIS to review documentation to support PSI measures.   Annual CMS Update Seminar JATA CDMP Classroom provides ongoing access to the didactic education material for continued reference by current CDI Specialists or for new CDIS hires. JATA Program Management contains tools to support a CDI program (position descriptions, tips on how to choose a CDIS, and policy examples related to a CDI program) CDI Specialist Client Services Management will assist VAMCs with: Opening client support tickets   Provide Q&A related to VA CDI Pro Direct one-on-one support from a Nuance CDIS consultant Chart audits: provide 3-5 chart audits/scenarios assistance with clarification and written responses for each client Providing CDI program monitoring for success and or improvement Direct contact and regular communication with VA CDI Team VA CDI Reports analysis Partnership with CDI management team through shared analysis and action plans Recommendations for best practices and different use of VA CDI Pro to ensure success 8. PERIOD OF SERVICE: From the date of the award of this order, installation, pre-implementation, and the implementation phase will be planned, coordinated, and completed. WJB Dorn VAMC will be transitioned to Support after implementation is complete. Nuance Application and Technical Support will be available to the end users throughout the life of this contract. ------END OF STATEMENT OF WORK------ REQUESTED INFORMATION: (1) STATEMENT OF CAPABILITY: Submit a brief description, five (5) pages or less, that demonstrates how your company has the supervision, facilities, labor and experience to provide Nuance Application and Technical Support at the WJB Dorn VA Medical Center. Include past experience in performing these services to the VA, other Government (Federal or State) agency, or for a private facility. Please specify your availability to start date and your address. (2) BUSINESS SIZE AND SOCIO-ECONOMIC STATUS: (a) Indicate whether your business is large or small (b) If small, indicate if your firm qualifies as a small, emerging business, or small disadvantaged business (c) If disadvantaged, specify under which disadvantaged group and if your firm is certified under Section 8(a) of the Small Business Act (d) Indicate if your firm is a certified Hub-zone firm (e) Indicate if your firm is a woman-owned or operated business (f) Indicate if your firm is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) or Veteran Owned Small Business (VOSB) (g) Include the DUNS number of your firm. (h) State whether your firm is registered with the System for Award Management (SAM) at https://www.sam.gov/portal/public/SAM/ and/or the VetBiz Registry at http://vip.vetbiz.gov/. If not, please (i) NOTE that any future solicitation could only be awarded to a contractor who is registered in SAM and to receive award based on VOSB or SDVOSB status you must be registered in the VetBiz Registry. Responses must be emailed to Janica.Francis@va.gov no later than 10:00 am EST, February 9th, 2018. Please place "Attention: Nuance Application and Technical Support in the subject line of your email. Your response must include your STATEMENT OF CAPABILITY and BUSINESS SIZE AND SOCIO-ECONOMIC STATUS information as explained above, and the completed Market Research Questionnaire. MARKET RESEARCH QUESTIONNAIRE Response to Questionnaire is required from all interested parties. Company Name, Address & Telephone#___________________________________________ Email Address for designated POC ____________________________________________ DUNS#____________________________________________ GSA or NAC Contract # (if applicable) ____________________________________________ Indicate your business size & socio-economic status under NAICS code 238210: [ ] yes [ ] no Small Business (SB) [ ] yes [ ] no Certified HUBZone [ ] yes [ ] no Certified Small Business 8(a) [ ] yes [ ] no Small Disadvantaged Business (SDB) [ ] yes [ ] no Economically-Disadvantaged Women-Owned Small Business (EDWOSB) [ ] yes [ ] no Women-Owned (WO) Small Business [ ] yes [ ] no Certified Service Disabled Veteran Owned Small Business (SDVOSB) [ ] yes [ ] no Veteran Owned Small Business (VOSB) [ ] yes [ ] no Other (please specify) [ ] yes [ ] no Registered with the System for Award Management (SAM) @ https://www.sam.gov [ ] yes [ ] no Registered in VetBiz Registry @ http://vip.vetbiz.gov/ RISK: Address any potential risk to the Government to include technical; cost, schedule and performance that may have a direct impact on the acquisition of this service. A SOLICITATION HAS NOT BEEN ISSUED. After review of responses, a solicitation may be published at a later date. Responses to this Market Research Questionnaire will not be considered as submission of an offer for future solicitation announcements. All interested parties must respond to future that solicitation announcement separately or in addition to this Market Research Questionnaire. Contract award resulting from any future solicitation can only be made to a contractor who is registered in SAM. This notice is to assist the VA in determining sources only. A SOLICITATION IS NOT CURRENTLY AVAILABLE. If a solicitation is issued it will be announced at a later date, and all interested parties must respond to that solicitation announcement separately from the responses to this announcement.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/ChaVAMC/VAMCCO80220/36C24718Q9025/listing.html)
 

Document(s)

Attachment
 

File Name: 36C24718Q9025 36C24718Q9025.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4055422&FileName=36C24718Q9025-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4055422&FileName=36C24718Q9025-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: WJB Dorn VA Medical Center;Department of Veterans Affairs;6439 Garners Ferry Road;Columbia, SC

Zip Code: 29209
 

Record

SN04805362-W 20180202/180131231159-232f69acc88b8944dcbf3c8ed2a3e7ee (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

---

| FSG Index  |  This Issue's Index  |  Today's FBO Daily Index Page |