SOLICITATION NOTICE
R -- Comprehensive Traveler Information, Medical, Security and Evacuation Assistance Support Services - Quality Assurance Surveillance Plan (QASP) - Contract Data Requirements List (CDRL) A002 - Contract Data Requirements List (CDRL) A001 - Request for Proposal (RFP) - Contract Administration Plan (CAP)
- Notice Date
- 4/25/2018
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 624230
— Emergency and Other Relief Services
- Contracting Office
- Department of the Navy, Naval Sea Systems Command, NSWC IHEODTD, 4072 North Jackson Road Suite 132, Indian Head, Maryland, 20640-5115, United States
- ZIP Code
- 20640-5115
- Solicitation Number
- N0017418R0027
- Archive Date
- 6/13/2018
- Point of Contact
- Kelly A. Gragan, Phone: 3017446605, Jamie Brown, Phone: 3017446623
- E-Mail Address
-
kelly.gragan@navy.mil, jamie.l.brown1@navy.mil
(kelly.gragan@navy.mil, jamie.l.brown1@navy.mil)
- Small Business Set-Aside
- N/A
- Description
- Contract Administration Plan Request for Proposal (RFP) A001-Contracting Officer's Management Report A002-Technical Reports This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to ensure systematic quality assurance methods are used in this performance based service contract. The Contractor shall perform in accordance with the QASP performance metrics, and the Government shall receive the quality of services identified in the contract. A properly executed QASP will assist the Government in achieving the objectives of this acquisition. The Contractor shall provide comprehensive traveler information, medical, security and evacuation support services for all of Naval Surface Warfare Center, Indian Head Explosive Ordnance Disposal Technology Division (NSWC IHEODTD) Government employees to include Expeditionary Exploitation Unit ONE (EXU-1) on TDY assignment outside the United States. The requisite services shall require very little maintenance on behalf of NSWC IHEODTD staff, and shall be managed such that there are few administrative barriers related to enrollment, verification of eligibility for services, and action initiated and follow through on emergency mitigation, response and resolution. The proposed service will provide civilian travelers with a standard traveler policy providing website and mobile application(s) for issuing information and alerts, and tracking travelers; 24-hour, 7 days/week (24/7) call center for inquiries and emergencies; and training for the website and mobile application(s). In addition, travelers will have access to additional services including, but not limited to: • Emergency medical evacuation and repatriation; • Emergency security evacuation; • Medical transport services; • Repatriation of mortal remains; • Medical expense guarantee, cost review and payment, and medical monitoring; • Dispatch of medications and medical supplies; • Advance of emergency personal cash; and • Special translation and interpreter services. The service provider will maintain strict guidelines for network in regards to quality, credential, agreement, Code of Conduct compliance, and knowledge that meets the requirements set by the Federal Government and international governments. The company will have signed agreements with various network providers to provide a payment guarantee on behalf of the traveler(s) to avoid delays in treatment and care in emergency situations.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DON/NAVSEA/N00174/N0017418R0027/listing.html)
- Place of Performance
- Address: All work shall be performed at the Contractor's site(s), unless noted otherwise in the Performance Work Statement (PWS)., United States
- Record
- SN04901126-W 20180427/180425231008-4b802ad6a67e374195915549eef4c12b (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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