Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF JUNE 02, 2018 FBO #6035
DOCUMENT

V -- VAMHCS Valet Parking Service Baltimore/ Loch Raven - Attachment

Notice Date

5/31/2018
 

Notice Type

Attachment
 

NAICS

485999 — All Other Transit and Ground Passenger Transportation
 

Contracting Office

Department of Veterans Affairs;VA Maryland Health Care System;Contracting Officer (90C);P.O. Box 1000, Bldg. 101, Room 26;Perry Point MD 21902
 

ZIP Code

21902
 

Solicitation Number

36C24518Q0234
 

Response Due

6/7/2018
 

Archive Date

6/17/2018
 

Point of Contact

See attachment for SOW and POC
 

E-Mail Address

joan.jones@va.gov
(joan.jones@va.gov)
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

The Government is seeking interested service-disabled veteran-owned small business (SDVOSB) to perform Valet Parking Services. The VA intends to award a firm fixed price contract for a period of 12 months with 4 possible Option Years. The NAICS code is 485999; this is a sources sought notice to contractors with the capability to perform these services within the specified area. Inquiries may be sent via e-mail to joan.jones@va.gov. Any questions may be directed to Ms. Jones at (410) 642-2411 Ext 6911. Contracting Office Address: Statement of Work (SOW) OVERVIEW: The VA Maryland Health Care System located at 10 north Greene Street and 3900 Loch Raven Boulevard in Baltimore Maryland has approximately 1650 outpatients seen per day. The amount of available parking spaces at both Medical Centers to accommodate patients, staff, volunteers and visitors on any given day is limited. The need is for a contractor to park and/or provide assistance in parking to veteran patients only, five days per week Monday through Friday. The VA wants to assist these veterans by creating a friendly and caring environment showing our veterans compassion and a feeling of great service. The valet parking would eliminate the veteran from driving around the parking garage or parking lots looking for a parking space, and would also eliminate the veteran s walking distance from their vehicle to the elevator at Baltimore VA Medical Center or to the Main Entrance to the Loch Raven Medical Center. The valet service would give the veteran a stress-free experience and an efficient start to VA service care. LOCATIONS: LOCATION NAME LOCATION ADDRESS VA Maryland Health Care System main campus 10n Greene Street, Baltimore, Maryland, 21201 VA Community Living Center 3900 Loch Raven Blvd, Baltimore Maryland, 21218 The contractor shall provide valet parking services at the VA Maryland Health Care System main campus located at 10n Greene Street, Baltimore, Maryland, 21201. The site has approximately 150 parking spaces available for full valet parking. The contractor will operate from the designated entrance area on P-1 of the Baltimore Garage. The contractor will be responsible for greeting valet customers, managing claim tickets, parking vehicles, securing keys and retrieving vehicles for the period specified in the contract. The contractor shall also provide valet parking services at the VA Maryland Health Care System Community Living Center located at 3900 Loch Raven Blvd, Baltimore Maryland, 21218. The site has approximately 31 parking spaces available for full valet parking. The contractor will operate from the designated entrance of the bldg. #5, located at 3901 Alameda Blvd, Baltimore, Maryland, 21218.The contractor will be responsible for greeting valet customers, managing claim tickets, parking vehicles, securing keys and retrieving vehicles for the period specified in the contract. SCOPE: The need is for a contractor to park and/or provide assistance in parking to veteran patients only, five days per week Monday through Friday. The contractor will be completely liable and responsible for providing patients with a valet claim check, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet greeting area. The contractor will staff the valet parking operation with as many employees needed at all times to ensure an efficient operation. An efficient operation is defined as: No vehicle waits more than 5 minutes to be valet parked and 10 minutes to be retrieved 95% of the time. The Contracting Officer's Technical Representative (COR) will audit the turnaround time to assure contractor compliance. The contractor's ability to manage the traffic flow will be periodically audited to assure that the contractor is putting the Veteran first and providing a safe and efficient operation. Vehicles requiring Valet Parking shall be stopped by the contractor's employee, who will ask the driver/passengers for VA Patient Identification Card and the estimated time of departure. The attendants will give the driver a claim ticket and park the car in a space based on the length of stay. If the driver does not qualify for valet parking, the attendant will direct the driver to a parking lot for self-parking. All vehicles parked by the contractor's parking attendants will be locked and secured. Driver's keys will be secured at the valet booth. When a parking patron returns for their car, they will give the attendant their claim check; and the attendant will deliver the car for easy exiting. The contractor's parking attendant will turn over any vehicle keys to vehicles still on the premises after valet parking hours 5:00 PM to the Police Service operations. Owners of these vehicles will contact the Police Service to pick up their keys. In the event of a lost claim check, vehicle owners will be referred to the VA Police for resolution. No vehicle will be released without a claim check or direction from the VA Police. Contractor shall provide attendants trained to operate handicapped vehicles. Handicapped patients will be encouraged to utilize valet parking to ease their access into the facility. Only VA patients are permitted to use the valet service. It is the contractor's responsibility to screen out employees, volunteers, visitors and vendors from using the valet parking services. A tag will be hung from the rear-view mirror of all valet parked vehicles to quickly identify the vehicle as authorized to be in valet parking space. Valet parked vehicles will be backed into the parking space to make it easier for enforcement of parking policies. The valet contractor is responsible for parking control and monitoring of valet parking areas for unauthorized vehicles. The contractor will report any violations to VA Police. CONTRACTOR RESPONSIBILITIES: The contractor will provide a locking key cabinet(s) to be located in the Government provided valet area. The contractor will furnish and install all signs needed for the Government provided valet area. Signs directing patients to the free valet parking drop-off point will designate days and hours of operation and indicate, "No tipping". A sign must be furnished and installed on the Valet Parking Podium and at the vehicle drop-off point that outlines the procedure for vehicle owners and identifies valet parking as free for VA Patients as well as the "no tipping" policy. No tipping will be strictly enforced. Contractor's employees are restricted from accepting tips of any kind. In the event that the valet parking becomes full a sign will be posted near the Parking Attendant guard reading Valet Full. The contractor will advised the VA Police Service the valet parking is temporary full and again advise the VA Police Service when it reopens. Signs shall be posted at necessary locations in the valet lot to restrict access from non-valet parked vehicles. Signs shall be in accordance with VA signage regulations. Hand-written signs are not allowed. Prior to installation, the sign must be approved by the Contracting Officer's Technical Representative (COR). The contractor will provide uniforms (including outerwear, jackets, hats, etc.) to all personnel working under this contract. Uniforms shall facilitate easy identification of contractor employees by employee name and company name. Uniforms must be consistent in style and color and be worn at all times during performance of contract duties. All uniform styles must be approved by the COR prior to implementation. The contractor shall provide experienced, fully trained valent parking attendants completely competent to perform the required work. All parking attendants will be trained in providing excellent customer service demonstrating courtesy, kindness, and caring. Orientation and training of contractor employees will be documented in writing to the COR. All contractor employees serving as parking attendants must possess a valid Maryland driver's license, have no criminal history, and be fluent in the English language. Parking patrons will be treated courteously and with respect at all times. Contractor's employees shall be neat and clean in appearance. Contractor employees shall be required to adhere to all VA rules and regulations. The COR may request immediate removal and replacement of any contract employee found not representative of the image of a professional health care organization regarding appearance, behavior, professional attitude, and other causes deemed tarnishing of the image of the Department of Veterans Affairs. The contractor will designate in writing an employee to act in a supervisory capacity and as representative of the contractor in handling any valet parking concerns. If this person is not present on site, the contractor will designate another employee, in writing, as "acting" during the period of absence. Parking attendants will assist parking patrons by removing wheelchairs and carts from their automobiles for patrons exiting their vehicle. Parking attendants will drive slowly and cautiously, paying attention to pedestrian traffic. The VA will provide lot maintenance, cleaning, repair and snow removal services in the parking areas involved in this contract. The contractor will notify the VA of any areas that may pose a safety hazard to patients, employees, and visitors. Any suspicious activity occurring in valet parking areas will be reported to VA police. Hours of Operation: Hours of valet operations are 7:00 am to 5:00 pm Monday - Friday, excluding Federal Holidays listed below and any other day specifically declared by the President of the United States to be a Federal Holiday New Year s Day January 1 Martin Luther King s Birthday Third Monday in January President s Day Third Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25 Valet parking services shall be provided continuously Mondays through Fridays, from 7:00 a.m. to 5:00 p.m., with no break in service due to Contractor employee lunch breaks or coffee breaks. Insurance Requirements: a. Refer to FAR 52.228-5, Insurance Work on a Government Installation, VAAR 852.237-70, Contractor Responsibilities, and VAAR 852.237-71, Indemnification and Insurance. Supplemental insurance requirements are as follows: (1) Workers compensation and employer s liability: Contractors are required to comply with applicable Federal and State workers compensation and occupational disease statues. If occupational diseases are not compensable under those statues, they shall be covered under the employer s liability section of the insurance policy, except when contract operations are so commingled with a contractor s commercial operations that it would not be practical to require this coverage. Employer s liability coverage of at least $100,000 shall be required, except in States with exclusive or monopolistic funds that do not permit workers compensation to be written by private carriers. (2) Garage Liability (Any Auto): A minimum coverage of $1,000,000 combined single limit and $2,000,000 aggregate limit is required. (3) Garage-keepers Liability: A minimum of $200,000 limit is required. b. The Contractor must provide the Contracting Officer insurance certificate(s) evidencing the required minimum coverage prior to commencing work on this contract. The insurance must be maintained during the entire performance REPORTING PROCUDURES: The Contractor shall submit daily reports to the Police Service Operations at the end of the day and monthly to the COR. Reports to the COR shall be either hand-delivered or submitted electronically via email to the COR (or designee). The reports shall be legible and easy to understand. Reports shall be signed by the authorized representative of the Contractor. The reports shall include, but are not limited to, the following: Summary of the number of vehicles valet parked by date, for all valet areas. A final summary sheet which includes the total number of vehicles, for all valet areas. Any unusual events by date. This shall include any accidents or special situations with patients, visitors, VA employees, or VA volunteers. Reports or incidences in which the assistance of the VA Police was requested. Failure to provide these reports as required may result in a delay of verifying invoices and payment to the Contractor. The Contractor shall disclose the status of all open claims for vehicle damage or lost/misplaced property. The Contractor shall provide a sample of the types of report forms used on similar projects Records of valet parking activity shall be maintained on a daily basis to facilitate the creation of the reports. This information shall provide documentation for appropriate staffing levels, as well as serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible. PROTOCOL FOR INCIDENTS The Contractor shall immediately report any motor vehicle accidents or theft/misplaced property claims to the COR. All incidents reported by customers shall be directed to and handled by the on-site Supervisor who shall immediately notify the COR. CLAIMS, COMPLAINTS AND DISRUPTIVE BEHAVIOR Any claims of damage or missing/stolen property involving patient/customer s vehicles shall be the responsibility of the Contractor. The GOVERNMENT assumes no responsibility for such claims. All claims shall be addressed within five (5) working days, unless extenuating circumstances warrant additional time and that time is authorized by the COR. The Contractor shall promptly and courteously respond to complaints within twenty-four (24) hours including complaints brought to Contractor s attention by the Contracting Officer. The Contractor shall maintain a written record of all complaints, both written and oral, indicating the identity of the individual, the nature of the complaint, and Contractor s response. The Contractor shall permit the Government to inspect such records upon reasonable notice. All vehicle accidents or theft claims shall be immediately reported to VA Police and the COR. The Contractor shall be completely liable for all vehicle damages that occurred while in the possession of the valet staff and/or service. All vehicle damage claims brought to the attention of the Contractor personnel shall be immediately investigated and validated claims shall be processed for settlement. The Contractor shall be financially liable to replace lost or misplaced keys in addition to being responsible for the transportation of the vehicle owner and passengers to their place of residence when the owner s vehicle cannot be utilized for transportation. The Contractor shall be financially responsible to provide services for retrieval of all keys locked in vehicles by Contractor s Staff. The Contractor shall provide the Claimant with a Valet Claim Receipt that shall include the following: VALET CLAIM RECIEPT Company Name Supervisor on Duty Claim Point of Contact (POC) POC Phone number Date and Time of the incident. Details: The Contractor shall provide adequate on site supervision at all times in order to handle disruptive behavior of any parking attendant performing under the contract. The Contractor shall agree to permanently remove any member of its parking Staff from performing work associated with this contract at the discretion of the Contracting Officer, the employee poses a health and/or safety risk, or if the COR disapproves of the conduct due to interferences with the business or operation of the VASDHS. The contractor will submit daily reports directly to the Police Service Operations at the days end. The reports will summarize the number of vehicles valet parked by date and hour. Claims/Damages - Any claims of damage or problems with customers' vehicles will be directed to and handled by the contractor in coordination with the Contracting Officer, if required. Any claims of damage or missing/stolen property involving customer's vehicles will be the responsibility of the contractor. The VA assumes no responsibility for such claims. The COR may request immediate removal and replacement of any contract employee found not representative of the image of a professional health care organization regarding appearance, behavior, professional attitude, and other causes deemed tarnishing of the image of the Department of Veterans Affairs. MONITORING PROCEDURES: The Contracting Officer Representative (COR) shall be responsible for monitoring the Contractor's performance. Performance deficiencies or poor performance identified during the term of the contract shall be reported to the Contractor. Upon notification of deficiencies or poor performance, the Contractor shall be given a reasonable time to take corrective action. If determined appropriate, the COR shall meet with representatives of the Contractor to review performance and resolve issues. All deficiencies or poor performance shall be documented and MUST be corrected within the timeframe specified in the cure notice. The Contractor shall notify the COR when correction(s) have been made. If the appropriate correction is not made within the timeframe specified in the cure notice, the Government shall have the right to terminate the contract in it is entirety.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/VAMHCS512/VAMHCS512/36C24518Q0234/listing.html)
 

Document(s)

Attachment
 

File Name: 36C24518Q0234 36C24518Q0234.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4347849&FileName=36C24518Q0234-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4347849&FileName=36C24518Q0234-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04939735-W 20180602/180531231435-c805f302b67f794c3b008f4b245589ba (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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