Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF JUNE 16, 2018 FBO #6049
DOCUMENT

S -- HOUSEKEEPING VENDOR FOR FISHER HOUSE at Dayton VA Medical Center - Attachment

Notice Date

6/14/2018
 

Notice Type

Attachment
 

NAICS

561720 — Janitorial Services
 

Contracting Office

Network Contracting Office (NCO) 10;Department of Veterans Affairs;Dayton VA Medical Center;3140 Governor ™s Place Blvd. Suite 210;Kettering OH 45409-1337
 

ZIP Code

45409-1337
 

Solicitation Number

36C25018Q9286
 

Response Due

6/22/2018
 

Archive Date

7/22/2018
 

Point of Contact

Donna Sizemore, Contractor, The Arcanum Group
 

E-Mail Address

canum
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

Page 2 of 20 COMBINED SYNOPSIS/SOLICITATION FOR HOUSEKEEPING FOR FISHER HOUSE AT DAYTON VA MEDICAL CENTER General Information Document Type: Combined Solicitation/Synopsis Solicitation Number: 36C250-18-Q-9286 Posted Date: June 14, 2018 Original Response Date: June 22, 2018 NLT 1300 Current Response Date: June 22, 2018 NLT 1300 Product or Service Code: S299 Other Housekeeping Services Set Aside (SDVOSB/VOSB): SDVOSB NAICS Code: 561720 Janitorial Services (Housekeeping services (i.e., cleaning services) Contracting Office Address Network Contracting Office (NCO) 10 Department of Veterans Affairs 3140 Governor s Place Blvd, Suite 200 Kettering OH 45409 Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested, and a written solicitation document will not be issued. This solicitation is a request for proposals. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-98. The associated North American Industrial Classification System (NAICS) code for this procurement is 561720, with a small business size standard of $18M. The Network Contracting Office (NCO) 10 is seeking to purchase custodial services at the Fisher House located at the Dayton VA Medical Center in a manner that will maintain a satisfactory facility condition and shall ensure that all employees present a clean, neat and professional appearance. This procurement is a 100% Service Disabled Veteran Owned Small Business set-aside IAW FAR 19.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside. The full text of FAR provisions or clauses may be accessed electronically at http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/. The following solicitation provisions apply to this acquisition: FAR 52.212-1, Instructions to Offerors Commercial Items (April 2014), applies to this solicitation. No addenda are attached. FAR 52.212-2, Evaluation Commercial Items (January 1999) as amended. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be the technically acceptable offer. The government will evaluate information based on the following evaluation criteria: (1) technical capability factor "meeting or exceeding the requirement, (2) past performance, and (3) price.     Technical and Past Performance factors, when combined, are equal to price. Options. The Government will evaluate offers for award purposes by adding the total price of all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). A written notice of award notice of award or acceptance of an offer mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. FAR 52.212-3, Offeror Representations and Certifications -- Commercial Items (Nov 2017), applies to this solicitation and the offeror must include a completed copy of this provision with their proposal. Information must be included with offer if not completed within the System of Award Management (SAM.GOV) website. The following contract clauses apply to this acquisition: FAR 52.212-4, Contract Terms and Conditions Commercial Items Jan 2017), applies to this solicitation. There are no addenda attached to this clause. FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Items (Jan 2018), applies to this solicitation. Specifically, the following clauses cited are applicable to this solicitation: FAR 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Aside FAR 52.204-14, Service Contract Reporting Requirements 52.213-2, Invoices FAR 52.219-14, Limitations on Subcontracting FAR 52.222-21, Prohibition of Segregated Facilities FAR 52.222-26, Equal Opportunity FAR 52.222-35, Equal Opportunity for Veterans FAR 52.222-36, Equal Opportunity for Workers with Disabilities FAR 52.222-37, Employment Reports on Veterans FAR 52.222-19, Child Labor-Cooperation with Authorities and Remedies FAR 52.222-41, Service Contract Labor Standards (Reference Wage Determination No.: 2015-4731, Revision 5, dated 1/10/2018) FAR 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) FAR 52.222-50, Combating Trafficking in Persons FAR 52.222-55, Minimum Wages Under Executive Order 13658 FAR 52.222-62, Paid Sick Leave Under Executive Order 13706 FAR 52.225-13, Restrictions on Certain Foreign Purchases FAR 52.232-33, Payment by Electronic Funds Transfer-System for Award Management FAR 52.232-34, Payment by Electronic Funds Transfer-Other than System for Award Management FAR 52.242-5, Payments to Small Business Subcontractors Other VA Acquisition Regulation Provisions and Clauses VAAR 852.203-70, Commercial Advertising VAAR 852.215-70 Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors VAAR 852.232-72, Electronic Submission of Payment Requests VAAR 852.237-70, Contractor Responsibility All offerors shall submit the following: Email proposals to donna.sizemore@va.gov. Proposals shall include capabilities statement on completing Performance Work Statement scope and requirements, five (5) past performance references (to include company name, individual contact name, phone number, dates of service to company), cost proposal to include option years separately priced, supplies and equipment separately priced, Wage Categories, and the following: Total hours labor hours per week: Total labor cost per week ___ X ____=$______ Total health and welfare costs per week ___ X ____=$______ Total management costs per month= _____ Total sick time accrual cost per month= _____ Total 5-year cost proposed is $______________ of the 5 year period of all elected for renewal Base year monthly amount is $___________ X 12 Months = $___________ (Yearly Cost) Option year #1 monthly amount is $___________ X 12 Months = $___________ (Yearly Cost) Option year #2 monthly amount is $___________ X 12 Months = $___________ (Yearly Cost) Option year #3 monthly amount is $___________ X 12 Months = $___________ (Yearly Cost) Option year #4 monthly amount is $___________ X 12 Months = $___________ (Yearly Cost) This is an open-market combined synopsis/solicitation for services as defined herein.    The government intends to award a purchase order as a result of this combined synopsis/solicitation that will include the terms and conditions set forth herein. To facilitate the award process, all proposals must include a statement regarding the terms and conditions herein as follows: "The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition." OR "The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:" offeror shall list exception(s) and rationale for the exception(s). Submission shall be received not later than 1300, June 22, 2018 via email to Donna.Sizemore@va.gov. Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(f). Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the contract specialist, Donna Sizemore, Contractor, TAG, donna.sizemore@va.gov, (937) 268-6511 ext 2324. Point of Contact Donna Sizemore, Contractor, TAG, donna.sizemore@va.gov, (937) 268-6511 ext 2324 [PERFORMANCE WORK STATEMENT (PWS) Contract Number: IFCAP Tracking Number/2237: Follow-on to Contract and Task Order Number: Contracting Officer s Representative (COR) Name/Title: Betsey Striebel Section: Social Work Service Address: 4100 W. Third St. Dayton, OH 45428 Phone Number: 937.268.6511 x2887 E-Mail Address: Betsey.striebel@va.gov Contract Title: Fisher House Housekeeping Services Background: The contractor shall provide custodial services at the Fisher House in a manner that will maintain a satisfactory facility condition and shall ensure that all employees present a clean, neat and professional appearance, as determined by the COR. The Contract will consist of a Base Year with an estimated commencement date of 1 September 2018 through 31 August 2019 followed by four consecutive Option Years. Service shall be required seven (7) days a week; Service shall include all common areas, guest rooms, offices, storage rooms, front and rear porches and patio. Cleaning shall be performed at established frequencies (included in this Performance Work Statement) and after each guest departure. NOTE: During their stay, Fisher House guests are responsible for cleaning their own bedrooms and bathrooms, and therefore occupied guest rooms will only require cleaning by the contractor 1x a week to refresh the room. The contractor shall be responsible for collecting all linens to be sent out for cleaning, which shall include bath towels, washcloths, hand towels, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, pillows and kitchen towels. The Fisher House consists of 16 private bedroom/bathroom suites, common areas that include a kitchen, powder room, living room, family room, dining room and laundry room, and is approximately 13,500 square feet. Scope: All work shall be performed by skilled and trained personnel who are able to converse in English. The contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination. The contractor shall provide two (2) workers every day, in staggered shifts, Monday thru Friday, with shifts from 7:00-15:30 and 11:00-19:30, and Saturday and Sunday 8:00 to 16:30 (an 8-hour workday) to perform housekeeping services at the Fisher House. Typical work shall include, but not be limited to vacuuming, mopping, bathroom cleaning, kitchen cleaning, window cleaning, dusting, changing light bulbs, etc. (see frequency chart below). Each worker providing services shall be required to log in and out at the Fisher House for the beginning and end of their shifts, provide date and time, respectively, in a log provided by VAMC. The contractor shall perform these services in accordance with the Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI) safety guidelines. It is expected that all tasks shall be performed in a neat, professional manner, to present a good appearance. Any storage area will be maintained in a neat, clean and orderly manner. The contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages shall be immediately brought to the attention of the COR by the end of the workday of occurrences. If damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification of the contractor by the VA. In cases of disputes between the COR and the contractor, the contractor shall notify the Contracting Officer, in writing as soon as possible, to avoid any delay in conflict resolution. If the Contracting Officer is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the contractor. Specific Tasks Contractor s Personnel Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract. The contract manager shall be able to read, write, speak, and understand English. The contract manager or alternate(s) shall be available during normal business hours and be able to meet, either in-person or telephonically, with VA personnel designated by the Contracting Officer within 24 hours to discuss deficiencies. Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as contract employees. This may be accomplished by wearing distinctive clothing provided by the Fisher House, or by clothing bearing the company name and/or by wearing appropriate badges that prominently display the contractor s company name and the employee s name. Jeans, shorts and sandals are not considered appropriate or safe attire for this setting. All Contractor Employees must display their government issued security (PIV) Badge at all times. The contractor shall not employ persons for work on this contract if such an employee is identified to the contractor by VA Police or Contracting Officer as a potential threat to the health, safety, security, general well-being, or mission of the medical center and the VA. The contactor shall not employ any person who is presently an employee of the U.S. Government when and if the employment of that person would create either a conflict of interest or the perception of such a conflict. Morning Check-In: Contractor workers shall report to the Fisher House Manager or designee at the beginning of each workday to coordinate the areas to be completed that day. When the manager or designee is unavailable, the work details will be provided in writing. Work will be performed in 8-hour shifts, generally between 7:00 and 19:30, Monday through Friday and 8:00-16:30 Saturday and Sunday. Absences will be reported to the contractor who will then notify Fisher House staff. The contractor will provide back-up staffing. Log in/out is required when entering or leaving the building. Normal Duty Hours: Work required in the performance of the contract shall be performed during the hours of 7:00 to 19:30 p.m., Monday through Friday, and Saturday-Sunday 8:00 a.m. to 16:30, including Federal Holidays. This shall be defined as straight time. Non-Normal Duty Hours: Non-normal duty hours are defined as any other hours outside of those defined above. The Following Federal legal holidays are observed by this facility: Any holidays falling on Saturday will be observed on the preceding Friday; holidays falling on Sunday will be observed on the following Monday. New Year s Day 1 January Martin Luther King s birthday 3rd Monday in January President s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 August Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran s Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December Guest Relations: The contractor will assure that the assigned staff members are qualified and able to provide excellent customer service. Procedures and Documentation: Contractor will be subject to frequent unannounced safety and environmental inspections. Contractor will have ten (10) working days to correct sanitation infractions designated as non-critical and two (2) working days to correct critical infractions. Training and Records Maintenance: Orientation and initial training of all personnel shall be accomplished within the first fourteen (14) days of employment with written documentation furnished to the COR. All training shall be documented and written copies of signed attendance sheet provided to COR within ten (10) days of completion of training. Documentation of Services Performed: Contractor shall maintain documentation of: Carpet & tile maintenance-spot cleaning and shampooing Deep cleaning of restrooms Wall washing Stripping and refinishing of floors Upholstery cleaning Cleaning Frequency Chart: AREA/ITEM QTY DAILY WEEKLY MONTHLY AS NEEDED REQUESTED KITCHEN 1 Appliances wipe down (inside & outside) X X Cabinets wipe down X X Floor wet mop X X Lights - check & contact manager X Refrigerators/Freezers assist manager X Replace Supplies X X Stove/Oven/Dishwasher - clean X X Trash Cans empty, clean & replace liner X X Vents - clean X Baseboards dust/damp clean X LAUNDRY ROOM 1 Appliances wipe down (inside & outside) X X Cabinets wipe down X X Floor wet mop X X Lights check & contact manager X Replace Supplies X X Shelves dust X Trash Cans empty, clean & replace liner X X Walls dust X Washer/Dryer wipe interior & exterior X Vents - clean X Baseboards dust/damp clean X LIVING ROOM 1 Carpet vacuum & shampoo X X Chair Legs polish X Couches/chairs (overstuffed) vacuum & spot clean X X Pictures dust & clean glass & frames X X Silk plants clean X Shutters - dust X Tables dust & polish X X Tile wet mop X X Window sill clean inside X Windows clean inside X Vents - clean X Baseboards dust/damp clean X Curtains/window coverings (Dusted) X X ELEVATOR 1 Floor sweep & wet mop X X Lights check & contact manager X AREA/ITEM QTY DAILY WEEKLY MONTHLY AS NEEDED REQUESTED Stainless Steel polish X X Doors wipe down X X Walls dust & polish X X STAIRCASE 3 Bannister/Railings wipe down X X Carpet vacuum & shampoo X X Stairs damp mop X Walls spot clean X PORCHES & PATIO 6 Banisters wipe down/wet wash X X Ceilings/walls/columns remove webs Notify manager for pest control X Ceiling fans damp wipe X X Floors sweep X X Furniture wipe down X X Lights check & contact manager X Walkways sweep X X STORAGE ROOM 3 Floor sweep & mop X X Organize supplies X Vents - clean X MANAGER OFFICE 1 Bathroom clean/disinfect & restock X X Ceiling Fan damp wipe X Floor wet mop X X Furniture - dust X Shutters - dust X Trash Cans remove & replace liner X X Window/Sill clean inside X Windows clean inside X Vents - clean X BATHROOM (COMMON) 1 Filters clean vent X Floor wet mop X X Floor (deep clean) scrub X Light Bulbs check & exchange X Mirror wipe X X Pipes damp wipe X Sink clean & disinfect X X Supplies replace X X Toilet clean/disinfect X X Trash Cans empty & replace liner X X Trash Cans Disinfect inside/out X X Vanity Lights damp wipe X Vents - clean X DINING ROOM 1 Baseboards dust/damp clean X Chair Legs dust & polish X Chandeliers - dust X AREA/ITEM QTY DAILY WEEKLY MONTHLY AS NEEDED REQUESTED Chairs vacuum & spot clean X X Floor wet mop X X Furniture dust & polish X Pictures dust & clean glass & frames X X Plants - clean X Shutters dust X Tables clean X X Table Legs dust w/ lemon oil X Window sill clean inside X Windows clean inside X Vents - clean X ENTRY FOYER/STAIRS 1 Baseboards dust/damp clean X Bust of Fishers dust X Chandelier clean X Floor wet mop X X Pictures dust/clean glass & frames X X Plants clean X Stairs vacuum X X Stairs dust spindles X EXTERIOR DOORS 10 Glass widows clean & dust interior & exterior Brass kickplates clean & dust interior & exterior X X Brass kickplates polish interior & exterior X X Door handles clean interior & exterior X X FAMILY ROOM 1 Baseboards dust/damp clean X Carpet vacuum & spot clean X X Ceiling Fan damp wipe X Floor wet mop X X Furniture dust & polish X X Furniture pull out /dust/vacuum behind X X Chairs (overstuffed) vacuum & spot clean X X Pictures dust & clean glass & frames X X Plants - clean X Windows clean inside X Window Shutters dust & clean X Window sill clean inside X Vents - clean X HALLS Baseboards dust & damp wipe X Doors clean/polish inside & out X X Mirrors/Tables/lamps dust/clean X X Pictures dust & clean glass & frames X Plants - clean X Tiled/Wood Floor wet mop X X AREA/ITEM QTY DAILY WEEKLY AS VACATED MONTHLY AS NEEDED GUEST ROOMS 16 Baseboards dust & damp wipe X X Bed dust/disinfect frame X Bed (underneath) vacuum X Ceiling Fans damp wipe X X Desk & Chair dust & spot clean X Door Frame (inside & out) - dust X Dresser Drawers dust & damp wipe X Furniture vacuum under and behind X Headboard/Footboard dust X Lamp shade dust X Light Bulbs dust/check/exchange X X Linens (bed & bath) change X X Mattress rotate X Mattress Cover & Pad - exchange X X Picture Frames dust & clean X Picture Glass clean X Pillow Covers exchange X Trash Cans Disinfect inside & out X X Trash Cans empty & replace liner X X Telephone disinfect X Television & DVD player - clean w/ damp cloth X Walls spot clean X X Windows wash inside X Window Shutters dust/clean w/ damp cloth X X Window Sills dust X Vents - clean X X GUEST BATHROOMS 16 Exhaust Fan dust X X Floor wet mop/disinfect X Floor deep clean X Light Bulbs check & exchange X X Mirror wipe X Pipes damp wipe X Shower scrub & disinfect X Shower curtain replace X Sink clean/disinfect X Toilet clean/disinfect X Trash Can disinfect inside & out X Trash Can empty & replace liner X Vanity Lights clean w/damp cloth X OCCUPIED GUEST ROOM 0-16 Baseboards dust & damp wipe X X Bed dust/disinfect frame X Bed (underneath) vacuum X Desk & Chair dust & spot clean X Door Frame (inside & out) - dust X Furniture vacuum under and behind X Headboard/Footboard dust X Lamp, shade dust X Light Bulbs dust/check/exchange X X Linens (bed & bath) change X X Mattress rotate X Mattress Cover& Pad - exchange X Picture Frames dust & clean X Picture Glass clean X Pillow Covers exchange X Trash Cans Disinfect inside & out X X Trash Cans empty & replace liner X X Telephone disinfect X Television & DVD player - clean w/ damp cloth X Windows wash inside X Window Shutters dust/clean w/ damp cloth X X Window Sills dust X Vents - clean X OCCUPIED ROOMS GUEST BATHROOMS 0-16 Exhaust Fan dust X X Floor wet mop/disinfect X X Floor deep clean X X Light Bulbs check & exchange X X Mirror wipe X X Pipes damp wipe X X Shower scrub & disinfect X X Shower curtain replace X X Sink clean/disinfect X X Toilet clean/disinfect X X Trash Can disinfect inside & out X X Trash Can empty & replace liner X X Vanity Lights clean w/damp cloth X X REQUIREMENTS FOR SPECIFIC TASKS: All Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed as needed, to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, stains and discoloration, and other foreign matter. Baseboards, corners and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. Trash Removal: All trash containers shall be emptied and returned to their initial location. Boxes, cans and papers placed near a trash receptacle and marked Trash shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The contractor is responsible for providing and stocking all required trash receptacle bags with durable products. Clean Interior & Exterior Door Glass/Mirrors: Clean all interior and exterior glass, including glass in doors, partitions, walls, display cases, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water or other foreign matter. Clean Stairways: All floor surfaces shall be cleaned as appropriate for floor type. Dust, grease and grime shall be removed from stair guards, handrails and baseboards. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance. Vacuum Carpets: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs (if any) are also included under this section. Clean Carpets: Spot clean or shampoo dirty carpets. Spots must be removed immediately. Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, upholstered furniture, temperature controls and fixtures. After spot cleaning, the surfaces shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. General Dusting: All horizontal surfaces must be dusted or cleaned to eliminate dust collection. Basic Restroom Cleaning: The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement and the Service Delivery Summary (SDS). Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc. as necessary to maintain sanitary conditions and a clean, uniform appearance. Stock Restroom Supplies: Contractor shall ensure all restrooms are stocked at all times, sufficiently so that supplies including liquid soap for dispensers and toilet/hand tissue do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. The contractor shall be responsible for providing all required restroom supplies, i.e. soap and tissue, for all restrooms. Supplies will be of the quality appropriate to a fine hotel. Excluded Supplies: The contractor is not required to supply laundry detergent for the guest laundry machines located in the Fisher House. The contractor is not required to supply dishwasher machine detergent. PERIODIC CLEANING SERVICES: Strip, Scrub, Seal and Wax Floors: Strip, scrub, seal and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discolorations. Clean Interior Windows: Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills and glass. Clean Exterior Windows: Windows are the glass surfaces that are an integral part of the outer wall of the building. Window screens shall be removed, cleaned and replaced as needed. After windows have been cleaned, exterior frames, casings, sills and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter. Clean/Shampoo Carpet: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpet underneath and returned to their original location. Furniture cleaning throughout rooms, as needed/requested basis. After a room has been treated for bed bugs, housekeeping staff will thoroughly/terminally clean the room. REQUIREMENTS FOR SPECIFIC TASKS: Linen Laundry: Fisher House will be supplied with an inventory of linens. On an as-required basis, the Fisher House will replace these linens. The contractor will not be required to replace linens, except in the case where linens are lost and/or damaged through the negligence of the contractor. The contractor shall however inventory the outgoing soiled linens; re-inventory the incoming clean linens and then restock the linen closet with the clean items. Items deemed too fragile to be cleaned by the laundry service due to high-temperature levels will be cleaned by housekeeping staff in the Fisher House washers and dryers as needed. NOTE: Fisher House utilizes hotel quality linens (high thread count, satin banding, etc.) vs. hospital quality linens. Contaminated Laundry: The contractor shall ensure articles identified as contaminated with potentially infectious material potentially infectious (material soaked in blood, other body fluids, feces, or human tissue) shall be separated from other soiled articles for scouring them before laundering. Articles identified as contaminated with potentially infectious material shall be collected in such a manner as to preventthe spread of microorganisms to the environment, or personnel who may be required to handle such items during transportation, cleaning or scouring in the performance of the contract. The contractor shall ensure double bagging of all soiled potentially contaminated linens to prevent any instance where the outside of a bag used in the carrying of such linen may become contaminated. The linen carts shall protect the linen from spreading microorganisms when soiled and from the environment (rain, dust, contamination) and shall have closable lids. Before the linen carts (clean or soiled) are moved from; the storage location, linen facility, or mode of transportation, the lid shall be closed to protect the linen. Unserviceable articles Unserviceable and non-repairable articles no longer usable for the purpose intended shall be returned by the contractor to the Fisher House Manager. Cleanliness and Finish: Linen storage shelves shall be kept clean, neat and sanitary at all times. The linen carts used for the transportation of cleaned and packaged linen shall protect the packaged linen from environmental contamination, i.e. rain, dust, or other such hazards. Lost/Damaged Items: The contractor shall replace any items lost or damaged due to negligence or poor work performance at no additional expense to the VA. The contractor shall indemnify the VA for any loss or damage to articles furnished for service under the contract. Validation of any claims for loss or damage shall be made by the Contracting Officer (COR) based on factual (documentary) evidence produced by the VA s representatives and/or contractor. Performance Monitoring The Dayton VA Medical Center (DVAMC) will appoint a Contracting Officer s Representative (COR) to monitor performance to ensure services are received. The COR will evaluate the contractor s performance through intermittent on-site inspections of the contractor s quality control program and receipt and investigation of complaints from personnel. The VA may inspect each task as completed. The COR will inspect and make shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). Ten days prior to the implementation of this contract, contractor shall provide the COR with written copies of procedures to be used to carry out the requirements of the contract. Please review Quality Assurance Surveillance Plan (QASP), see below: Purpose This quality assurance surveillance plan (QASP) is a government-developed and applied document used to make systematic quality assurance methods used in the administration of the performance-based service acquisition (PBSA) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the government receives the quality of services called for in the contract, and that the government only pays for the acceptable level of services received. Authority Authority to issue this QASP is provided under Federal Acquisition Clause (FAR) 52.212-4(a) Inspection and Acceptance, which provided for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the contracting officer or a duly appointed representative. Scope The contractor, and not the government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide government surveillance oversight of the contractor s quality control efforts to assure that they are timely, effective, and delivering the results specified in the contract. The QASP is not a part of the contract, nor is it intended to duplicate the contractor s quality control plan. Government Resources The following definitions for government resources are applicable to this plan: a) Contracting Officer A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the government. b) Contracting Officer s Representative (COR) An individual designated in writing by the contracting officer to act as his or her authorized representative to assist in administering a contract. The source and authority for a COR is from the contracting officer. COR limitations are contained in the written letter of designation. Responsibilities The government resources shall have responsibilities for the implementation of this QASP as follows: Contracting Officer The contracting officer ensures performance of all necessary actions for effective contracting and ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the contracting officer who assures that the contractor receives impartial, fair, and equitable treatment under the contract. The contracting officer is ultimately responsible for the final determination of the adequacy of the contractor s performance. COR The COR is responsible for technical administration of the contract and assures proper government surveillance of the contractor s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the contracting officer for action. Methods of Surveillance The below listed methods of surveillance shall be used in the administration of this QASP. Periodic Surveillance by the COR The COR periodically sit in on the classes to verify that the contractor is meeting the goals of the training course. Customer complaint The COR is the point of contact and will collect all customer complaints. The COR will review all complaints and contact the originator to determine the validity of any claims. Customer complaints will become a permanent part of the COR surveillance records. 100% Inspections Complete evaluation of the performance element. Random Sampling Method used to evaluate performance by randomly selecting and inspecting a sample of cases. Identified QA Surveillance Tasks The following PBSA items are identified within the contract performance work statement and will be monitored by period surveillance from the COR and customer complaints in the event that a task is not be adequately performed. Please refer to Cleaning Frequency Chart ( item g. of the PWS, page two). Documentation The COR will, in addition to providing documentation to the contracting officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the government s performance of the quality assurance function, including the originals of all surveillance activity checklists. All such records will be retained for the life of this contract. The COR shall forward these records to the contracting officer at termination or completion of the contract. Performance Objective Custodial Services not to exceed two (2) customer complaints per month. Security Requirements The C&A requirements do not apply, and that a Security Accreditation Package is not required. Contractor s employees shall comply with both physical and administrative security procedures that will remain in effect the entire duration of the contract. Security Procedures Contractor employees must have a Dayton VA Medical Center badge visible at all times. They may also be subject to inspection of their personal effects when entering or leaving the Fisher House. The badging process is expected to take a minimum of six weeks. Badging briefing Is provided in the solicitation. Before performing any work at the Dayton VA Medical Center Fisher House, contractor personnel shall be appropriately badged in accordance with the following procedures: The contractor shall distinguish between personnel expected to work 15 days or less, or greater than 15 work days. For contractor personnel working fifteen days or less on site, the contractor shall report to the Police Station, Building 127, to obtain a temporary Station badge. For contractor personnel working greater than fifteen days, Contractor shall provide personal identifying information to the COR for all personnel who will be working on the site. The information is required for badging and fingerprinting processes in order to work on DVAMC. A hand-out, titled VSC Personnel Security Services Overview is provided outlining these requirements. Contractor may submit names throughout the contract period as well, and the same process applies. Contractor shall establish an appointment for fingerprinting using the following internet address: https://va-piv.com. Fingerprinting shall be accomplished at the Human Resources Department (HR) located at the Dayton VA Medical Center, Building 409, and second floor. Appointments may take a minimum of two weeks to be scheduled. The COR will submit Contractor personal identifying information to the VHA Service Center for background screening. This process typically takes two weeks and will result in an e-mail notification from the VA PIV System to the contractor employee, directing the contractor employee to contact their local PIV Office(Human Resources Department) to schedule an appointment. Following VA PIV System notification, Contractor shall establish an appointment for obtaining a Flash badge using the following internet address: https://vapiv.com. Flash badging shall be accomplished at the Human Resources Department (HR) located at the Dayton VA Medical Center, Building 409, second floor. Appointments may take a minimum of two weeks to be scheduled. Contractors approved to work but who do not yet have a Flash badge may obtain a Station badge following the procedures previously identified. Station badges will not be issued back-to-back to a single individual. If a contractor s Station badge has expired, and the contractor has not received a Flash badge, that contractor will not be permitted to work on at the Fisher House. After receipt of the Flash badge, contractor personnel shall return to the Police Station any Station badges previously issued to the same individual. Contractor shall monitor expiration dates of expiring badges and reinitiate the previous process should personnel be required to work on site beyond the expiration date. In situations where a Contractor is employing personnel who are already badged (i.e. badge has been obtained under a different contract), those individuals do not need to be submitted for rebadging until within four weeks of expiration of the badge. Contractors shall report lost/missing badges within 24 hours to the COR. Contractor shall ensure Flash and Station badges are collected and turned into COR upon contract completion. Failure to turn in badges may result in punitive damages and/or security investigations. No photography of VA premises is allowed without written permission of the Contracting Officer. Key Control The Contractor may be provided government key(s) to access construction sites. These key(s) shall be turned over to the COR at the end of the project, or sooner if access to keyed areas is no longer required. Loss of key(s) may result in rekeying of Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI) The Contractor may be provided government key(s) to access sites. These key(s) shall be turned over to the COR at the end of the project, or sooner if access to keyed areas is no longer required. Loss of key(s) may result in rekeying of the Fisher House or government buildings at a cost to the contractor and/or contractor is responsible for cost associated with replacement of government keys. Other Pertinent Information or Special Considerations: Housekeeping staff will be trained by Fisher House manager what the exact expectation of the house/rooms are to look like once cleaned. Housekeeping staff must be assigned to Fisher House and cannot have untrained housekeepers rotating in/out of the Fisher House. Risk Control The C&A requirements do not apply, and that a Security Accreditation Package is not required. Contractor s employees shall comply with both physical and administrative security procedures that will remain in effect the entire duration of the contract. Contractor employees must have a Dayton VA Medical Center badge visible at all times. They may also be subject to inspection of their personal effects when entering or leaving the Fisher House. The badging process is detailed above in section 8. Badging briefing Is provided in the solicitation. Before performing any work at the Dayton VA Medical Center Fisher House, contractor personnel shall be appropriately badged in accordance with the detailed procedure listed. Place of Performance Dayton VA Medical Center 4100 W. Third St. c/o Fisher House Dayton, OH 45428 Period of Performance: Base Year: 1 September 2018 31 August 2019 Option Year 1: 1 September 2019 31 August 2020 Option Year 2: 1 September 2020 31 August 2021 Option Year 3: 1 September 2021 31 August 2022 Option Year 4: 1 September 2022 31 August 2023 Delivery Schedule All work shall be performed by skilled and trained personnel who are able to converse in English. The contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination. The contractor shall provide two (2) workers every weekday, in staggered shifts, Monday thru Friday, with shifts ranging from 07:00 15:30 and 11:00 19:30 EST and one (1) worker on Saturday and Sunday from 08:00 16:30, EST each shift will be an 8-hour workday to perform housekeeping services at the Fisher House.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/DaVAMC552/DaVAMC552/36C25018Q9286/listing.html)
 

Document(s)

Attachment
 

File Name: 36C25018Q9286 36C25018Q9286.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4393300&FileName=36C25018Q9286-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4393300&FileName=36C25018Q9286-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Dayton VA Medical Center;c/o Fisher House;4100 W. Third Street;Dayton

Zip Code: 45428
 

Record

SN04954930-W 20180616/180614230610-d641b4b385385a21ed33b7eac44e0165 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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