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FBO DAILY - FEDBIZOPPS ISSUE OF JUNE 29, 2018 FBO #6062
DOCUMENT

Q -- New Dental Lab Services Contract - Attachment

Notice Date

6/27/2018
 

Notice Type

Attachment
 

NAICS

339116 — Dental Laboratories
 

Contracting Office

Department of Veterans Affairs;Network Contracting Office 4;1111 East End Boulevard (49E;Wilkes-Barre, PA 18711
 

ZIP Code

18711
 

Solicitation Number

36C24418Q9313
 

Response Due

7/11/2018
 

Archive Date

8/10/2018
 

Point of Contact

Kevin Balser
 

E-Mail Address

-Barre,
 

Small Business Set-Aside

N/A
 

Description

DISCLAIMER This Sources sought is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this sources sought. Sources Sought DENTAL LAB SERVICES The Department of Veterans Affairs in Erie, Pennsylvania requires dental services for patients at the Erie VA Medical Center (EVAMC), which is located at 135 East 38 Street, Erie, PA 16504. The Contractor shall provide all labor, supervision and all other resources required to deliver dental lab services to include work by qualified dental lab personnel, materials, repairs, and finished products, for and pertaining to the items listed in the schedule, in accordance with the contract documents. The contracted dental lab will fulfill the standards set by our current responsiveness to the Veterans of the Erie VAMC population as determined by current standards of customer satisfaction or established wait times for dental products. The contractor must be capable of meeting and maintaining the Turn-Around Times (TAT) stated in the solicitation. The Erie VAMC intends to award a five year contract for these services. If you can provide the Dental Lab Services as Described in the below scope of work description please respond by the Due date to kevin.balser@va.gov with the following information: Company Name Socio Economic Status: I.E. Small Business, Service Disabled Veteran Owned, Veteran owned, Women Owned, etc Email Address Phone Number Physical Address Capability statement pertaining to Scope of Work OBJECTIVES: An overview of this SOW will include goals and objectives. The Erie VAMC has a need to continuously utilize dental lab services for Veterans requiring special dental lab work. SCOPE, TASKS, OR REQUIREMENTS: The general scope of work the contractor will be performing is to provide off-site dental lab services to the Erie VAMC by trained Certified Dental Laboratory Technicians. SPECIFIC MANDATORY TASKS AND ASSOCIATED DELIVERABLES: The following specifications will be provided on finished denture units: Maxillary Denture: Palatal thickness of not more than 2.5-3.0mm. Denture borders to be thickness prescribed by the dentist based on order placed from the EVAMC Dental Clinic The gingival contours to duplicate the appearance of the normal gingiva with gingival papillae festooned in a convex contour to simulate normal anatomy. Posterior buccal portion of denture should develop a concavity approaching the border. Post palatal seal, butterfly or design approved by dentist to extend just beyond the junction of the hard and soft palate. Palatal lingual area of denture should exhibit a definite convexity in the molar region directly above the teeth. No stippling on appliances unless prescribed by the dentist. All scratches in acrylic to be removed; all foreign debris removed from acrylic; no porosity in acrylic. Mandibular Denture: Posterior buccal section of the denture should develop a concavity approaching the border. Lingual section is not to be bulky. It should develop a very slight concavity for tongue space. No stippling unless requested by prescribing dentist. All scratches removed, foreign debris removed, and no porosity. Mandibular molars set over the ridges. Custom trays and base plates will be of TRIAD (a visible light cure denture base material for denture base fabrication and custom trays that is monomer free and comes in 2mm think sheets), or equal material NOT SHELLAC VACUFORM. Other appliances will meet the finished denture specifications that apply (i.e. thickness, borders, contours, and finish). All appliances shall be re-articulated after processing and equilibrated to restore vertical dimension, centric occlusion, and balance. Contractor shall accomplish a final wax-up of the articulated denture units. Contractor shall utilize a fibered acrylic resin similar to Caulk s Characterized Lucitone or a material equal to it as listed in the ADA Standards. All dentures (not including repairs) are to utilize DENTSPLY Trubyte IPN teth or an equal quality agreed upon by the treating dentist. Lab soft heat cured reline capable of lasting five (5) years (vendor s brand choice specified). Occlusal Bite Rims will have acrylic or TRIAD (a visible light cure denture base material for denture base fabrication and custom trays that is monomer free and comes in 2mm thick sheets), or equal bases and the occlusal rims will be made of bases and the occlusal rims will be made of DENTSPLY Truwax Baseplate wax, regular hardness, or a material that is equal to it as listed in the ADA Standards. Crowns and bridges will have good contact with adjacent teeth and opposing teeth, with appropriate finish, shade, and margins. A contractor representative will be assigned to the Erie VA Dental Clinic account and will be available by phone during EVAMC Dental Clinic normal business hours and if the line is busy a return call will occur within 30 minutes of receiving a voice mail from the EVAMC agent. Any items that are found to be non-compliant will be redone at no additional cost to the government. QUALITY OF WORK: Communication back and forth between the Erie VAMC and the vendor is important to maintain and coordinate the quality assurance aspects of this contract. The contractor will comply with the Dental lab contract performance measures listed in Attachment A, Contractor Performance Report. Failure to routinely meet the standards may be cause to pursue Termination for Default in accordance with federal acquisition regulations. Remakes: If it is found that any laboratory item is not compliant with the prescription, the contractor shall remake the item at no additional cost. The Contracting Officer Representative (COR) will notify the vendor in writing on a monthly basis of any issues concerning quality complaints of dental laboratory items providing detailed information for the vendor to correct identified discrepancies. DELIVERY SCHEDULE: Contractor shall provide delivery of products ordered through the Erie VAMC Dental Clinic, according to the schedule for each component as described herein. To ensure continued compliance with customer service standards, the following turn-around time schedule must be adhered to: The dental lab courier service will provide at least one and/or two pickups/deliveries as needed by Erie VAMC Monday through Friday. Courier personnel will be required to transport dental lab work to and from the Erie VAMC via a protected box/bag/container. Contents of the item being transported will only contain the patient s last name. Courier personnel will be required to sign in/out upon arriving at the Erie VAMC dental clinic. Basic denture repairs involving acrylic only or reattaching loose existing denture tooth shall be processed with a TAT of 24 hours, unless mutually agreed upon by the Erie VAMC Dental Clinic. In addition, in cases of emergent need, same day repair can be accomplished as long as it is received at the Erie VAMC by 9:00 a.m. Other repairs such as adding multiple teeth or clasps shall be completed with a TAT of 48 hours, unless mutually agreed upon by the Erie VAMC Dental Clinic and the vendor. New denture set up for try in TAT of no more than five (5) business days. Re-line dentures must be completed with a TAT of 24 hours. In cases of emergent need, if patient has the reline impression at 8:00 a. m., it could be returned the same day at 3:00 p.m. Custom trays delivered within a TAT of three (3) business days. Bite blocks delivered within a TAT of three (3) business days. Process finished dentures after try in within a TAT of five (5) business days. Crown and bridge cases delivered within a TAT of ten (10) business days. If the crown is being made to retrofit a partial denture with an existing clasp and rest, it is the Erie VAMC Dental Clinic practice to allow the denture to remain with the patient until the appliance is made and ready to install. The Erie VAMC typically does not make the patients go without their partial for more than seven (7) days. Contingency Plan: Because continuity of care is an essential part of the Erie VAMC s medical services, the contractor shall have a contingency plan in place to be utilized in the event equipment or supplies are unavailable for scheduled dental work in accordance with the terms and conditions of the resulting contract. REPORTING REQUIREMENTS: Performance reports will be generated on the service with the criteria of correct product used, meeting timelines and customer service contractor response. This information will be reported locally by quarterly contracting performance reports and annually through the Contractor Performance Assessment Rating System (CPARS). A copy of the internal quarterly performance report is included as Attachment A. GOVERNMENT RESPONSIBILITES: The Eire VAMC Dental Clinic will provide lab prescriptions for impressions and/or models as required under normal dental office process and criteria in a timely manner and comply with delivery timelines. The Erie VAMC Dental Clinic will respond within 120 minutes of an informational request during the Erie VAMC Dental Clinic normal business hours and return products for repair and adjustment as required by the contract. All timelines in this contract are based on Eastern Standard Time (EST). PLACE OF PERFORMANCE: The dental lab work will be performed at the contractor s location. CONTRACTOR EXPERIENCE REQUIREMENTS: Qualifications of key personnel: Work must be performed by Certified Dental Laboratory Technicians. The Contractor Officer or designee reserves the right to thoroughly inspect and investigate the contractor s and/or subcontractors facilities and other qualifications. The contractor facility shall have all licenses, permits, and certification required by law. Current copies of these must be provided to the Contracting Officer upon request. The Contractor shall remove any employee from the performance of this contract within five (5) workdays of receiving notice from the Contracting Officer that the employee s performance is unsatisfactory. All contractor employees are subject to immediate removal from performance of this contract when they are involved in a violation of the law, VA security, confidentiality requirements and/or other disciplinary reasons. Include: Technical Proficiency The Certified Dental Laboratory Technician(s) shall be technically proficient in the skills necessary to fulfill the government s requirements, including the ability to speak, understand, read and write English fluently. Contractor shall provide documents upon request of the CO/COR to verify current and ongoing competency, skills, and training related to the provision of care, treatment and/or services performed. Contractor shall provide verifiable evidence of all educational and training experiences including any gaps in educational history. WORK HOURS: The services covered by this contract shall be furnished by the Contractor as defined herein. The Contractor will not be required, except in case of emergency, to furnish such services during off duty hours as described below. Work Hours: Monday Friday, 8:00 a.m. 4:30 p.m. Federal Holidays Observed by the VAMC: New Year s Day, Martin Luther King s Birthday, President s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Off-Duty Hours: Friday at 4:30 p.m. through Monday 8:00 a.m. Monday - Friday, 4:30 p.m. 8:00 a.m. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by the U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday. Also included would be any other day specifically declared by the President of the United States to be a National Holiday PERSONNEL POLICY: All Contractor employees who will be on-station and/or providing courier services at the Erie VAMC are required to comply with the facility's flu vaccine policy. As such, contract employees must submit proof of health care requirements per VA policy. No contract employees that have a need to be on-station will be authorized to commence work until the flu vaccine requirement is met and cleared by the VA Employee Health. If the contracted vendor chooses not to obtain the flu vaccine, the contracted vendor will be required to wear a mask. CONTRACTOR S RESPONSIBILITY: A. The contractor is responsible for keeping their equipment in good working order and shall provide all maintenance, repairs and upgrades to their equipment as required, keeping it in optimal condition. B. The contractor will provide services in accordance with ethical, professional and technical standards of the health care industry. CONTRACTOR PERSONNEL SECURITY REQUIREMENTS: A. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order. TRAINING: A. All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems: Sign and acknowledge via paper copy understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix D relating to access to VA information and information systems. Successfully complete the VA Cyber Security Awareness and Rules of Behavior training via paper copy annually. Successfully complete the VA Privacy training via paper copy annually. B. The contractor shall provide to the COR (Contracting Officer Representative) a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable contracted employee within one week of the initiation of the contract and annually thereafter. These materials will be provided by the VAMC. C. Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete. Contractor will be required to provide substitution of personnel.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/PiVAMC646/PiVAMC646/36C24418Q9313/listing.html)
 

Document(s)

Attachment
 

File Name: 36C24418Q9313 36C24418Q9313.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4433338&FileName=36C24418Q9313-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4433338&FileName=36C24418Q9313-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Erie VA Medical Center (EVAMC);135 East 38 Street;Erie, PA

Zip Code: 15504
 

Record

SN04971098-W 20180629/180627231100-40b8d990b371de992946f2d69c03e8cb (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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