SPECIAL NOTICE
D -- Help Desk Bridge - Notice of Intent
- Notice Date
- 8/7/2018
- Notice Type
- Special Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Office of Personnel Management, Office of Procurement Operations, Contracting, 1900 E Street, N.W., Room 1342, Washington, District of Columbia, 20415-7710, United States
- ZIP Code
- 20415-7710
- Solicitation Number
- 26945
- Archive Date
- 8/28/2018
- Point of Contact
- Amanda Romanach,
- E-Mail Address
-
Amanda.Romanach@opm.gov
(Amanda.Romanach@opm.gov)
- Small Business Set-Aside
- N/A
- Description
- Notice of Intent to Sole Source This NOTICE OF INTENT TO AWARD A NON COMPETITVE CONTRACT is conducted in accordance with Federal Acquisition Regulation (FAR) Part 12, Commercial Items and FAR Part 15, Contracting by Negotiation. The Statutory authority permitting other than full and open competition is FAR 6.302-1 - Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements. The Office of Chief Information Officer (OCIO)/Operations Technology Management/Network Management (NM) supports the Office of Personnel Management (OPM) mission by managing and operating Office of Personnel Management’s (OPM) Information Technology (IT) infrastructure and associated services. The mission of OCIO Customer Support is to provide premium information technology support services to all of its employees, contractors, other government associates, and business partners. The customer support organization is adopting customer-centric elements of key federal service delivery, collection, and improvement standards and guidelines as established by the Office of Management and Budget (OMB), the Federal Chief Information Officer (CIO) council, National Institute of Standards and Technology (NIST), General Services Administration (GSA), and other regulatory agencies. These guidelines consist of principles and practices that fortify customer-centric services that include strengthening communications, increasing information security, improving speed and ease of customer service delivery, and modernizing and provisioning mobile and static capabilities that support customer productivity. OCIO Customer Support incorporates agency and federal guidelines for customer support and service delivery, systems access control, asset management, information security, and associated service monitoring, recording, and measuring while executing work processes and procedures, during the process of generating work products. OPM has a continued mission critical need for a contractor to provide an Information Technology (IT) Customer Support program that provides agency wide Tier 1 and Tier 2 technical support services, administering Help Desk Operational Support Systems (OSS) and related documentation, managing associated projects, and conducting associated business analytics reporting. OPM requires a consistent, integrated service delivery approach with full application of Information Technology Infrastructure Library (ITIL) version 3 best practices. OPM intends to issue a contract to Global Support Services (GSS) 3301 C Street, Suite 400 Anchorage, AK 99503 to provide Help Desk Services for a base period of six months and one six-month option period, for an anticipated total of one year. Due to a shift in the vision of the requirement as well as unforeseen leadership changes; there is no transition time currently available under the current contract for a new vendor to take on these mission-critical services. As a result, the incumbent contractor is currently the only responsible source that will satisfy the agency requirements immediately, without a lapse in critical services, over the next 6-12 months while OPM works toward competitively awarding a new contract for the service desk requirement. Any other company would require an extensive transition period which OPM is not able to provide at this time as a result of a shift in acquisition strategy due to unforeseen circumstances. GSS not only provides mission critical help desk services but is also extensively trained in the systems and operations of the OPM. This workforce is fully trained, dedicated and familiar with all OPM policies and procedures and thus would require no transitional support to continue providing these services. Additionally, by providing staff on site the incumbent has a fully functional workforce within OPM headquarters with the proper certifications and security clearances necessary to fully provide these services. The time and effort required to competitively award for a bridge of such short duration while those referenced unforeseen circumstances are satisfactorily addressed would not be recouped through competition. The incumbent has provided the required help desk services for numerous years via a sole source contract through the SBA 8(a) Program as well as a sole source bridge contract outside of the 8(a) Program. No other contractor has the capability to continue to provide OPM with these critical helpdesk services with no transition time. The North American Industry Classification System (NAICS) Code for this requirement is 541519 – Other Computer Related Services. THE PURPOSE OF THIS NOTICE IS TO SATISFY THE REQUIRMENTS OF FAR SUBPART 5.2. THIS NOTICE OF INTENT IS NOT A REQUEST FOR COMPETITIVE PROPOSALS. However, all responsible parties who identify their interest and capability to satisfy this requirement will be considered. No solicitation will be issued, therefore, all requests for the solicitation will be considered non-responsive. A determination not to compete this action based upon responses received is in the sole discretion of the Government. All interested parties must express their interest and capabilities in writing via e-mail to Amanda Romañach, Amanda.Romanach@opm.gov within five days of the published date of this notice. Verification of receipt of electronic transmission is the sole responsibility of the contractor. All OPM contractors are required to register in the System for Award Management (SAM) database prior to execution of award. If no competitive responses are received, an award will be made to Global Support Services.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/OPM/OCAS/CD/26945/listing.html)
- Record
- SN05023907-W 20180809/180807231205-a60f09d1f04bf0b9b608558f56deec98 (fbodaily.com)
- Source
-
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