DOCUMENT
R -- TAC-19-52882 Veteran Experience Data Curation Solution - Attachment
- Notice Date
- 10/31/2018
- Notice Type
- Attachment
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;23 Christopher Way;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- 36C10B19Q0036
- Response Due
- 11/7/2018
- Archive Date
- 2/14/2019
- Point of Contact
- John Vardouniotis - ioannis.vardouniotis@va.gov
- E-Mail Address
-
Ioannis.Vardouniotis@va.gov
(Ioannis.Vardouniotis@va.gov)
- Small Business Set-Aside
- N/A
- Description
- VA is seeking interested vendors that are capable of providing a Veteran Experience Data Curation Managed Services Solution for the Department of Veterans Affairs as a managed service. The solution shall extract and curate the data from contact center systems that operate across the full lifecycle of Veteran contact with the VA (from contact through contact resolution), to enable VA to perform advanced customer experience analytics (AI, machine learning, predictive, real time analytics, etc.), and enables identification of opportunities for improvement such as automation that includes AI, predictive, real time analytics, etc. See attached Request for Information. The response date is hereby extended to Wednesday, November 7th, 2018, 12:00 PM EST.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/f3f837d36a5a2b2ba1e97cff306702d2)
- Document(s)
- Attachment
- File Name: 36C10B19Q0036 0001 36C10B19Q0036 0001.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4661195&FileName=36C10B19Q0036-0001000.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4661195&FileName=36C10B19Q0036-0001000.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: 36C10B19Q0036 0001 36C10B19Q0036 0001.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4661195&FileName=36C10B19Q0036-0001000.docx)
- Record
- SN05139876-W 20181102/181031230828-f3f837d36a5a2b2ba1e97cff306702d2 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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