SOURCES SOUGHT
70 -- Omnichannel Customer Communication Software for the Defense Commissary Agency
- Notice Date
- 1/23/2019
- Notice Type
- Synopsis
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- 1300 E Ave Fort Lee VA 23801-1800
- ZIP Code
- 23801-1800
- Solicitation Number
- HQC007-19-Q-0006
- Response Due
- 1/31/2019
- Point of Contact
- Heather Jarratt, Contract Specialist, Phone (804) 734 - 8000 x 86302, - LeAnna F. Stith, Contract Specialist, Phone 804-734-8000 ext. 86414
- E-Mail Address
-
heather.jarratt@deca.mil, leanna.stith@deca.mil
- Small Business Set-Aside
- N/A
- Description
- The Defense Commissary Agency (DeCA) is seeking information for potential sources to provide DeCA a SaaS cloud solution for omnichannel customer communication, including CRM and multichannel marketing. DeCA will modernize and strengthen its ability to engage with customers, build relationships with them and gain insights from this. The solution shall include initial system configuration support, training to super-users and customer service representatives at DeCA headquarters and provide continued system support over the lifecycle of the service. This Sources Sought will be used to determine the availability and technical capability of businesses to provide the required products and/or services. In addition, the market research will assist the Agency in identifying interested and capable sources. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (23-JAN-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/notices/e32ae1f985335340c8bd37b31b69163a)
- Place of Performance
- Address: 1300 E Avenue Fort Lee, VA
- Zip Code: 23801
- Country: US
- Zip Code: 23801
- Record
- SN05200675-F 20190125/190123230017 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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