SOLICITATION NOTICE
D -- Vocera Licensing and Technical Support Hudson Valley Health Care System
- Notice Date
- 1/24/2019
- Notice Type
- Combine Synopsis/Solicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Veterans Affairs;Network Contracting Office (NCO) 2;Bath VA Medical Center;76 Veterans Avenue;Bath, NY 14810-0810
- ZIP Code
- 14810
- Solicitation Number
- 36C24219Q0264
- Response Due
- 2/7/2019
- Archive Date
- 3/9/2019
- Point of Contact
- Danelle.Wassink@va.gov
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Government is seeking quotes for the requirement below, listed in this solicitation notice synopsis RFQ: 36C24219Q0264. Network Contracting Office (NCO) 2 of the Department of Veterans Affairs is conducting a total Service Disabled Veteran Owned small business set-aside solicitation for qualified firms capable of providing technical support, licensing, and maintenance services to a Vocera communications system, which is already in place at both campuses of the VA Hudson Valley Health Care System. The work to be performed includes: 24x7 Remote Operations Center (ROC) support Active System Management (ASM) 24x7 Proactive Continuous Monitoring of System Software Licenses renewal Software Break Fix Labor provided remotely. If in the event the ROC dispatches onsite labor assistance, this will be provided Monday-Friday 8am-9pm (excludes Federal and contractor Holidays) 99.9% Software Uptime Guarantee Software Obsolescence Protection (SWOP) Minor Software Releases-Remote labor included Maintenance and Service Pack Software Releases- Remote and onsite labor included Integration Services for GE-brand DICOM conformant modality devices Additional software tools provided at no additional charge All services for this contract must meet manufacturer performance and technical specifications, Federal Regulations, and other specifications that may apply such as National Electric Code (NEC), Life Safety Code (LSC), Joint Commission (JC), and VA Regulations. Also, Contractor must provide the appropriate service documentation at no additional expense. Premier Support Program Vendor shall provide technical support Troubleshoot issues with Vocera equipment Provide application support services Provide Software updates With the premier support program Unlimited technical Support incidents 2 to 5 number of designated support Provide Software Maintenance and support Support use of Webex or VPN to enable Vocera to diagnose and resolve issues List of items covered by this contract: Quantity Description Part Number 27 Single Application (1-100 Beds) 920-00432 2 SIP Telephony, 6 ports 920-01111 1 3 port VMI Module License 920-01718 1 50 User Enterprise Add-on License 920-01742 1 50 User Enterprise License 920-01750 The contractor shall provide all necessary labor, equipment, licenses, tools, material, parts and supervision to perform services, as defined in the Statement of Work (SOW) found in RFQ: 36C24219Q0264. The North American Industry Classification System (NAICS) is 541519 with a Size Standard of 150 employees. This is a Service Disabled Veteran Owned Small Business Set-aside acquisition. All questions must be submitted in email to Safa.Shleiwet@va.gov AND Danelle.Wassink@va.gov before January 30, 2019 at 4:30 PM EST. Responses to this solicitation notice must be submitted in writing (email) and must be received no later than February 7, 2019 at 4:30 PM EST. E-Mail: Safa.Shleiwet@va.gov AND Danelle.Wassink@va.gov. No telephone inquiries will be accepted. Interested parties who do not submit that above information on or before the response due date and time will not be considered for this procurement. Period of Performance: Estimated Base Year: 03/1/2019 (Or Award Date) to 2/29/2020 (or 12 months after Award Date) plus four (4) 12-month option renewals Place of Performance: Department of Veterans Affairs VA Hudson Valley Health Care System: Castle Point Campus 41 Castle Point Rd Wappingers Falls, NY 12590 Montrose Campus 2094 Albany Post Road Montrose, NY 10548 NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (24-JAN-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/spg/VA/VAWNYHCS528/VAWNYHCS528/36C24219Q0264/listing.html)
- Place of Performance
- Zip Code: 10548-1454
- Record
- SN05202377-F 20190126/190124230042 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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