SOLICITATION NOTICE
U -- On-Site Quality Services Training
- Notice Date
- 2/11/2019
- Notice Type
- Combine Synopsis/Solicitation
- NAICS
- 611430
— Professional and Management Development Training
- Contracting Office
- US Air Force Europe - 700 CONS
- ZIP Code
- N/A
- Solicitation Number
- FA5613-19-Q-1001
- Response Due
- 2/22/2019
- Point of Contact
- Marcus Hicks, Contract Specialist, Phone 314-489-6664, - Brian Duquette, Contract Officer, Phone 314-489-6003
- E-Mail Address
-
marcus.hicks.2@us.af.mil, brian.duquette.5@us.af.mil
- Small Business Set-Aside
- N/A
- Description
- Deliver a hands-on, on-site Quality Customer Service training course for up to 500 86th Medical Group (86 MDG) staff. The 86 MDG has implemented a new access to care process that has shifted the way the military typically provides care. The process requires staff members to interact frequently with patients via the phone and discuss the possibility of helping each patient with a virtual encounter if a face-to-face appointment is not required. The Government requires the vendor to develop and prepare a course syllabus for the Quality Customer Service training course. Training shall include relevant Customer Service topics including, but not limited to: Attitudes for Service, Manage Customer Expectations, Change Management, and Effective First Impressions. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (11-FEB-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/notices/a8146ae25f7abd643a894d241cec82aa)
- Place of Performance
- Address: Ramstein Air Base, Germany Ramstein-Miesenbach, 1
- Country: US
- Country: US
- Record
- SN05218611-F 20190213/190211230027 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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