SOURCES SOUGHT
70 -- Directory Assistance Call Services
- Notice Date
- 4/16/2019
- Notice Type
- Synopsis
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- PO Box 1609 Oceanside CA 92051-1609
- ZIP Code
- 92051-1609
- Solicitation Number
- M00681-19-Q-0008
- Response Due
- 4/25/2019
- Point of Contact
- Kenyadah M. Gamble, Contract Specialist, Phone 7607253235, - Drena J. McIntosh, Contracting Officer, Phone 7577258447
- E-Mail Address
-
kenyadah.gamble@usmc.mil, drena.mcintosh@usmc.mil
- Small Business Set-Aside
- N/A
- Description
- The Marine Corps Installation West (MCIWEST) G6 has a requirement to provide and manage a Directory Assistance Service Call System (DASC) and Services for more than 70,000 military and civilian personnel for an estimated 7,000 calls per month utilizing telephone trunk lines that will connect with the existing DASC system number (760)725-4111. MCIWEST will utilize the DASC system to provide courteous and accurate directory information for more than 23,000 phone numbers. Through the DASC system, callers will be directed to the requested number 24 hours a day/7 days a week. The purpose of this acquisition is to acquire a vendor that will provide a Directory Assistance Service Call Center and system that will interface with MCIWEST's current DASC hardware, software, and Integrated Voice Response system (IVR). The current voice system is connected to both the Public Switched Telephone Network (PSTN) and the Defense System Network (DSN). The new DASC system will interface with the MCIWEST G6's Nortel's SL-100 Telephone Switch. The contractor shall provide the necessary equipment required to incorporate with the existing equipment. The required DASC system must assimilate or be commercially available. ****See the attached RFI and PWS Draft performance requirements. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (16-APR-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/spg/DON/USMC/M00681/M00681-19-Q-0008/listing.html)
- Place of Performance
- Address: Marine Corps Base Camp Pendleton Camp Pendleton, CA
- Zip Code: 92055
- Country: US
- Zip Code: 92055
- Record
- SN05283019-F 20190418/190416230027 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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