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FBO DAILY - FEDBIZOPPS ISSUE OF MAY 16, 2019 FBO #6383
SOURCES SOUGHT

R -- Case Management Solution Service (CMSS)

Notice Date

5/14/2019
 

Notice Type

Synopsis
 

NAICS

518210 — Data Processing, Hosting, and Related Services
 

Contracting Office

Department of Veterans Affairs;Veterans Benefits Administration;Office of Administration DDivision -;Acquisition Division;Washington DC 20006
 

ZIP Code

20006
 

Solicitation Number

36C10E19Q0171
 

Response Due

5/21/2019
 

Archive Date

6/20/2019
 

Point of Contact

Email Address: Van.Hale@va.gov
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

VBA VR&E Service is responsible for administering VR&E benefits to veterans, service members and their dependents through four distinct benefit programs/chapters. VR&E employs nearly 1,000 professional vocational rehabilitation counselors and 350 administration staff and delivers services through a network of nearly 350 office locations. The service delivery model works to support Veterans where they are located (including overseas). VR&E has operations at 56 regional offices, the National Capital Region Benefits Office, approximately 142 out-based offices, 71 Integrated Disability Evaluation System (IDES) military installations, and 95 VetSuccess on Campus (VSOC) schools/sites. In FY17, VR&E issued $1.4B to over 130K beneficiaries. Modernization of the existing case management applications will impact the VBA VR&E benefit programs and implementing changes will be challenging due to the changes needed to the VBA's IT infrastructure. However, the VBA believes that there is an opportunity for identifying a Commercially Available Off-The-Shelf (COTS) solution that will preserve government oversight and accountability of the process while empowering VR&E counselors to focus on our Veterans receiving the services that they are entitled to in the most efficient manner possible. VBA is seeking a solution that meets the performance-based needs of the VBA and effectively meets the critical processing needs to accomplish business objectives within the VBA's VR&E service line. Our strategic goal is to eliminate the administrative burden of ingestion, establishment, and processing of veteran eligibility through establishment of automated capabilities so that VR&E personnel can focus on managing veteran outcomes. The purpose of this project is to acquire a comprehensive VR&E specific configurable COTS, Software as a Solution (Saas) Service that will allow Vocational Rehabilitation and Employment to manage cases and deploy the capability to production as a service hosted within the FedRAMP-certified cloud environment. This will involve internal VA IT development to integrate with systems as outlined in Appendix I of the attached Request for Information (RFI). The IT tasks will be done by the VA. This solution should provide improved business process automations while streamlining administrative and financial reporting capabilities. The solution should also alleviate multiple administrative functions assigned to the VRCs, which would allow them more time to engage with their clients. The solution should have the ability to create a participant record utilizing existing VA systems. Record creation should provide a 360-degree view of the participant, which can be leveraged by VR&E to streamline entitlement, plan development and case management processes. The solution should also track all VR&E outreach activities against the contact record. The solution should also be capable of creating multiple records against one participant, should the need arise. Overall, the goal of this solution should be to provide a holistic view of the program participant as they plot their course from outreach to employment and finally, case closure. See the attached RFI for details. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (14-MAY-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
 

Web Link

Link To Document
(https://www.fbo.gov/spg/VA/WDCVARO372/WDCVARO372/36C10E19Q0171/listing.html)
 

Place of Performance

Address: Contractors Facilities with some travel to;VBA Offices

Zip Code: TBD

Country: USA
 

Record

SN05310700-F 20190516/190514230026 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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