SPECIAL NOTICE
U -- Notice of Intent to Sole Source Case Manager Training for RNs
- Notice Date
- 7/3/2019
- Notice Type
- Synopsis
- NAICS
- 611430
— Professional and Management Development Training
- Contracting Office
- Department of Veterans Affairs;Network Contracting Office 16;Michael E. DeBakey VA Medical Center;2002 Holcombe BLVD;Houston TX 77030 4298
- ZIP Code
- 77030 4298
- Solicitation Number
- 36C25619Q1117
- Archive Date
- 7/17/2019
- Point of Contact
- Contract Specialist
- Small Business Set-Aside
- N/A
- Description
- Notice of Intent to Sole Source Solicitation Number: 36C25619Q1117 The Department of Veterans Affairs, Central Arkansas Veterans Healthcare System intends to solicit from a single source IAW FAR 13.106(b)(1) to CASE MANAGEMENT SOCIETY OF AMERICA, INC. for the acquisition of the services described below. No other sources capable of meeting the Government s requirement have been identified. The Department of Veterans Affairs, Central Arkansas Veterans Healthcare System (CAVHS) intends to award on a sole source basis, a contract to CASE MANAGEMENT SOCIETY OF AMERICA, INC., 6301 Ranch Drive, Little Rock, AR.,72223 -as a responsible and only authorized source to provide the above-mentioned service. The authority issued by Public Law (PL) 109-461 requires VA to increase contracting and subcontracting opportunities for SDVOSBs and VOSBs. The applicable NAICS Code is 611430 and the size standard is $11.0. Interested persons may identify their interest and/or capability by responding to this notice. This notice of intent is not a request for quotation or a solicitation of offers, and there is no solicitation available. However, all responses received by 1pm CST 07/11/2019 will be considered by the Government. A determination by the Government not to compete this requirement upon receipt of responses to this notice is solely within the discretion of the Government. The CAVHS requires the following questions answered in this RFI: Questions that are not answered shall be considered non-responsive to the Request for Information. Prospective contractors shall provide their point(s) of contact name, address, telephone number, and email address. In addition, contractors shall provide the company's business size, and Data Universal Numbering System (DUNS) Number. Is your company a small business, SDBs, HUBZone, or 8A concern? NAICS Code: 611430, PSC Code: U006 Vocational/Technical Training. Please provide proof of qualifications. Is your company an authorized service provider of CASE MANAGEMENT SOCIETY OF AMERICA, INC. (CMSA)? Case Management Society of America (CMSA), a non-profit organization, is the sole provider of this training, which is based on their own copyrighted textbook Integrated Case Management Manual: A Manual for Case Managers by Case Managers. Adult Integrated Case Management (ICM) a full-system advanced-practice form of case management was introduced in 2008. Only CMSA can offer training on ICM that includes the use of their copyrighted ICM-CAG(Complexity Assessment Grid). CMSA s ICM approach uses a scripted dialogue rather than a list of questions to complete a comprehensive biopsychosocial and health system (multi-domain) complexity assessment, using the color-coded ICM-CAG [20-complexity items] to allow the development of a relationship with the patient while a standardized evaluation is completed. CMSA s software-supported ICM-CAG assessments allow development of a prioritized care plan that addresses cross-disciplinary clinical and non-clinical barriers to improvement both longitudinally and across treatment venues in collaboration with patients and their clinicians, until measured health stabilization and/or maximum benefit has occurred. ICM systematically measures clinical, functional, satisfaction, quality of life, and fiscal outcomes in real time, using an assist to target approach, meaning that escalation of care plan activities is routine when expected improvement is not occurring. The ICM training is a structured training that includes online preparatory coursework and 2 days of Face-to-Face delivery. The course is focused around CMSA s own text Integrated Case Management Manual: A Manual for Case Managers by Case Managers. Nurses who complete the training will receive 30 Continuing Education Units (CEU). Does your company have the trainers certified to provide Adult Integrated Case Management (ICM) training including access to and training on risk stratification tools for Registered Nurses? Provide proof of certification. Will you be performing services as a prime contractor or subcontracting services out? This notice of intent is not a request for competitive proposals. This special notice will remain open for seven (7) business days. If any prospective contractors have questions or concerns please contact Marlon Cooper, who can be reached by email at marlon.cooper@va.gov. STATEMENT OF WORK Central Arkansas Veterans Healthcare System Case Manager Training for Registered Nurses BACKGROUND Central Arkansas Veterans Healthcare System (CAVHS), Little Rock, Arkansas, has identified a need for case manager training for Registered Nurses to take place at CAVHS and the Gulf Coast Veterans Health Care System (GCVHS), Biloxi, Mississippi, facilities. This training shall effectively and efficiently prepare Registered Nurses for RN Case Manager Roles. Case management is intended to maximize resource utilization and promote quality Veteran-centric care while producing cost effective outcomes. Case management requires well-coordinated and collaborative interdisciplinary efforts, which are dependent upon effective communication and cooperation across internal and external VA care. CAVHS requests on site delivery of training in conjunction with online resources and continual technical and guidance support available after completion of the on-site training. Contractor must be accredited to provide continuing education credits and a didactic curriculum that supports and prepares an individual to take the national certification examination, with a focus on role development of the Registered Nurse Case Manager across all healthcare settings. The VA estimates 120 Registered Nurses will enroll in this training spread out across multiple sessions during the base year. The goal of this training is to strengthen standardization of care coordination and case management across the health system. This effort shall be accomplished through use of a competitive Blanket Purchase Agreement. The government shall incur no obligation until a funded order is placed off of this agreement. PERIOD AND PLACE OF PERFORMANCE Exact training dates shall be determined after award. CAVHS anticipates up to three on-site training sessions per year. Exact training dates and locations to be mutually agreed upon with 6 weeks advanced notice. The place of performance shall be at the CAVHS and/or GCVHS facility or facilities within the boundaries of VA VISN 16 to be determined after award by mutual agreement. SERVICES REQUIRED Online training to supplement and prepare for on-site Face to Face training Two days Face-to-Face training delivered at a VA Facility Successful completion of the online and on-site Face to Face training shall provide RN attendees with documentation showing no less than 30 Continuing Education Units (CEU) earned (Contractor shall be accredited by nationally recognized organizations governing nursing and must be eligible for certification or maintenance of certification in Case Management) Contractor shall provide all course materials to include but not limited to workbooks, supplemental textbooks and reference materials, access to online coursework and videos for classroom sessions. Technical Support. Offer a help desk, available by telephone from 8:30 a.m. to 5:30 p.m. Eastern time, for trouble-shooting and technical support services for videos and the on-line learning components of program. Coach Support for assistance in any program-related items (including and beyond technical issues). Vendor will contact coaches periodically regarding program performance and outcomes. TRAINING TOPICS Screening tools: General training relating to the use of screening tools. Assessment tools: Complete health, functional, and psychosocial assessment, takes into account cultural and language needs, and reading ability. Interview family, medical providers, and review records of past utilization of health care systems. Identify problems and develop a plan/education to discuss with the patient regarding any risky behaviors discuss negative consequences of patient actions if needed. Care planning tools: Identify short-term, long-term and ongoing needs of the patient and family and develop strategies to meet these needs. (Use of SMART goals?) Implementing (care coordination): Customize plan of care to meet the needs of the Veteran and caregivers. Follow-up (Ongoing): Monitoring ongoing assessment and document Veterans response to care provided, monitor patient progress toward his or her goals. Educate and support Veteran as needed. Revise Veteran plan of care if needed to assist him or her to better achieve desired outcomes. Transitioning (transitional care) Case manager facilitates coordination, communication, and collaboration with Veteran s and caregivers/stakeholders in order to achieve goals and maximize positive outcomes. Evaluating-Case Manager works to maximize Veteran s health, wellness, safety, and promotes self-care whenever able. Risk Stratification Low, moderate or high risk and determine appropriate levels of intervention. High risk diseases include but are not limited to CHF, Diabetes, COPD, Anticoagulation, Hypertension for example. Complicating risk factors may include alcohol abuse, smoking history, MST, drug abuse, psychiatric history, access to care and services, PTSD, Suicide Risk. Intervention: Interventions may include monitoring defined parameters & facilitating provider orders based on those parameters, education, facilitation. Communication Post Transition: Moving Veteran across the health and human services continuum or levels of care depending on his or her health condition and needed services/resources. Case Manager prepares support system, during this phase; the case manager prepares the Veteran and his/her support system either for discharge from the current care setting/facility to home or for transfer to another healthcare facility or a community-based clinician for further care. Promote transitions of care through PACT, the transitioning veteran program, the traveling veteran program, HBPC, OB-GYN referrals and referrals too Community Care. To maintain continuity of care, the complete execution of the Veteran s transition through communication with key individuals (including sharing of necessary information) at the next level of care or setting, the client and client's support system, and members of the healthcare team. The case manager will have ongoing collaboration with the responsible PACT MD or provider and will collaborate and execute within the Office of Community Care (OCCN) at the facility. (CCMC, 2012-2017) TRAINING OBJECTIVES Execute strategies to ensure safe transitions and timely communication among multiple providers within and outside of the VA health care system. Establish trusting relationships with Veterans and Caregivers; Provide Veterans with optimal communication, collaboration and coordination of care. Standardized identification and management of chronic diseases (ACSC) Enhanced Veteran satisfaction and compliance with health goals (SHEP) Enhanced use of Virtual Care Modalities Optimize use of VISN 2 Regionalized Health care. Identify and optimize screening tools Complete health, functional, and psychosocial assessments Care planning tools, Identify strategies and methods to maximize positive outcomes. Address assessment, planning, advocacy, support, coordination of multiple services, and evaluation to meet the Veteran s complex health care needs Address intensive-acute case management which includes extensive contact with the Veteran, the Veteran s family/caregiver, and the Veteran s health care providers. Risk Stratification looking at risk factors such as alcohol abuse, smoking history, MST, drug abuse, psychiatric history, access to care and services, PTSD, Suicide Risk. Coordinating transition of care INSTRUCTOR TRAVEL EXPENSES Travel expenses will not be reimbursed under this agreement or any orders resulting from this agreement. SECURITY REQUIREMENTS The contractor will not have access to VA Desktop computers nor will they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. The contractor will not have access to protected Patient Health Information (PHI) and nor will they have the capability of accessing patient information during the services provided to the VA and if removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. All research data available for Contractor analyses is de-identified. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data. [Agency] and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of [Agency] or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to [Agency]. The agency must report promptly to NARA in accordance with 36 CFR 1230. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government's behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to [Agency] control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand-carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4). The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and [Agency] guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with [Agency] policy. The Contractor shall not create or maintain any records containing any non-public [Agency] information that are not specifically tied to or authorized by the contract. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act. The [Agency] owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which [Agency] shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20. Training. All Contractor employees assigned to this contract who create, work with or otherwise handle records are required to take [Agency]-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training. RECORDS MANAGEMENT REQUIREMENTS Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data. Central Arkansas Veterans Healthcare system and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of Central Arkansas Veterans Healthcare system or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to Central Arkansas Veterans Healthcare system. The agency must report promptly to NARA in accordance with 36 CFR 1230. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government's behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to Central Arkansas Veterans Healthcare system control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand-carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4). The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and Central Arkansas Veterans Healthcare system guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with Central Arkansas Veterans Healthcare system policy. The Contractor shall not create or maintain any records containing any non-public Central Arkansas Veterans Healthcare system information that are not specifically tied to or authorized by the contract. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act. The Central Arkansas Veterans Healthcare system owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which Central Arkansas Veterans Healthcare system shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20. Training. All Contractor employees assigned to this contract who create, work with or otherwise handle records are required to take [Agency]-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training. VA MEDICAL CENTER POINT OF CONTACT Name: Marlon D. Cooper, Contract Specialist Email address: marlon.cooper@va.gov OR Name: Joey Grismore, Contracting Officer (if Specialist is unavailable) Email address: joey.grismore2@va.gov NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (03-JUL-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
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