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FBO DAILY - FEDBIZOPPS ISSUE OF JULY 17, 2019 FBO #6445
SOURCES SOUGHT

D -- Multi-Channel Information Collection Tool Software

Notice Date

7/15/2019
 

Notice Type

Synopsis
 

NAICS

541519 — Other Computer Related Services
 

Contracting Office

USDA, DA/OCP/Procurement Operations Division 301 S. Howes St, Ste. 321 Fort Collins CO 80521
 

ZIP Code

80521
 

Solicitation Number

12314419R0011
 

Response Due

7/30/2019
 

Point of Contact

Frederick Freeman, Contract Specialist
 

E-Mail Address

frederick.freeman@usda.gov
 

Small Business Set-Aside

N/A
 

Description

The Office of Customer Experience is seeking sources for an information collection and listening solution to enable USDA to systematically collect and analyze qualitative and quantitative data on customer/employee expectations, preferences, aversion, behaviors and sentiment analysis when interacting with the Department through multiple channels, including surveys, website analytics, social media, mail and contact/call centers. The platform must be encapsulated and able to perform all functions verbalized in Addendum A without the requirement of supplemental or additional platforms and/or software. Please indicate if you provide these services, or proposed product on a GSA contracting vehicle. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (15-JUL-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
 

Web Link

Link To Document
(https://www.fbo.gov/spg/USDA/OPPM/POD/12314419R0011/listing.html)
 

Place of Performance

Address: U.S. Department of Agriculture 1400 Independence Ave., S.W. Washington, DC 20250 Washington , DC

Zip Code: 20250

Country: US
 

Record

SN05369779-F 20190717/190715230021 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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