SAMDaily.us | SNOTE | R | Contact Center Operations - Request for Information

SAMDAILY.US - ISSUE OF DECEMBER 05, 2019 SAM #6580
SPECIAL NOTICE

R -- Contact Center Operations - Request for Information

Notice Date: 12/3/2019 2:01:52 PM
Notice Type: Special Notice
NAICS: 561422 — Telemarketing Bureaus and Other Contact Centers
Contracting Office: CENTERS FOR MEDICARE AND MEDICAID SERVICES
ZIP Code: 00000
Solicitation Number: A200556
Response Due: 12/9/2019 8:00:00 AM
Archive Date: 12/24/2019
Point of Contact: Brian Humes, Phone: 410-786-8898, Deborah S. Lester, Phone: 410-786-5136
E-Mail Address: brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov
(brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov)
Description: THIS IS A REQUEST FOR INFORMATION (RFI). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this RFI is to obtain information for project planning, to include the exploration of alternative solutions and determination of industry trends and leading practices for the efficient operations of large scale, health care-focused contact centers with the demands of continually changing program needs and cyclical spikes in call volume.
Web Link: SAM.gov Permalink
(https://beta.sam.gov/opp/6a1e9f0ae8cf4b31b0230f972d30b5b7/view)
Place of Performance: Address: USA; Country: USA
Record: SN05507153-F 20191205/191204050229 (samdaily.us)
Source: SAM.gov Link to This Notice
(may not be valid after Archive Date)

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