SPECIAL NOTICE
R -- Contact Center Operations - Request for Information
- Notice Date
- 12/4/2019 3:55:43 AM
- Notice Type
- Special Notice
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- CENTERS FOR MEDICARE AND MEDICAID SERVICES
- ZIP Code
- 00000
- Solicitation Number
- A200556
- Response Due
- 12/9/2019 8:00:00 AM
- Archive Date
- 12/24/2019
- Point of Contact
- Brian Humes, Phone: 410-786-8898, Deborah S. Lester, Phone: 410-786-5136
- E-Mail Address
-
brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov
(brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov)
- Description
- THIS IS A REQUEST FOR INFORMATION (RFI). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this RFI is to obtain information for project planning, to include the exploration of alternative solutions and determination of industry trends and leading practices for the efficient operations of large scale, health care-focused contact centers with the demands of continually changing program needs and cyclical spikes in call volume.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/8c1395bbd4564950a0affe520234861f/view)
- Place of Performance
- Address: USA
- Country: USA
- Country: USA
- Record
- SN05508300-F 20191206/191204230255 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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