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SAMDAILY.US - ISSUE OF DECEMBER 06, 2019 SAM #6581
SPECIAL NOTICE

R -- Contact Center Operations - Request for Information

Notice Date
12/4/2019 3:55:43 AM
 
Notice Type
Special Notice
 
NAICS
561422 — Telemarketing Bureaus and Other Contact Centers
 
Contracting Office
CENTERS FOR MEDICARE AND MEDICAID SERVICES
 
ZIP Code
00000
 
Solicitation Number
A200556
 
Response Due
12/9/2019 8:00:00 AM
 
Archive Date
12/24/2019
 
Point of Contact
Brian Humes, Phone: 410-786-8898, Deborah S. Lester, Phone: 410-786-5136
 
E-Mail Address
brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov
(brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov)
 
Description
THIS IS A REQUEST FOR INFORMATION (RFI). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this RFI is to obtain information for project planning, to include the exploration of alternative solutions and determination of industry trends and leading practices for the efficient operations of large scale, health care-focused contact centers with the demands of continually changing program needs and cyclical spikes in call volume.
 
Web Link
SAM.gov Permalink
(https://beta.sam.gov/opp/8c1395bbd4564950a0affe520234861f/view)
 
Place of Performance
Address: USA
Country: USA
 
Record
SN05508300-F 20191206/191204230255 (samdaily.us)
 
Source
SAM.gov Link to This Notice
(may not be valid after Archive Date)

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