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SAMDAILY.US - ISSUE OF FEBRUARY 15, 2020 SAM #6652
SOLICITATION NOTICE

D -- Tooele Army Depot IT Help Desk Services and Support

Notice Date
2/13/2020 9:29:56 AM
 
Notice Type
Solicitation
 
NAICS
541513 — Computer Facilities Management Services
 
Contracting Office
W4MM USA JOINT MUNITIONS CMD ROCK ISLAND IL 61299-5000 USA
 
ZIP Code
61299-5000
 
Solicitation Number
W52P1J20Q3009
 
Response Due
2/18/2020 11:30:00 AM
 
Archive Date
03/04/2020
 
Point of Contact
Ryan Buhman, Phone: 3097820248, Vicki L. Ahlgrim, Phone: 3097823220
 
E-Mail Address
ryan.j.buhman.civ@mail.mil, vicki.l.ahlgrim.civ@mail.mil
(ryan.j.buhman.civ@mail.mil, vicki.l.ahlgrim.civ@mail.mil)
 
Small Business Set-Aside
SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
 
Description
The Help Desk provides the single point of contact between the Tooele Army Depot (TEAD) Division of Information Management (DOIM) and its customers.� The Help Desk provides both Tier-I and -II Computer Help Desk Technical Services (Help Desk) to resolve customer administrative and technical issues, via telephone, remotely, or on-site, at the customer�s desk.� Problems come into the Help Desk via telephone, e-mail Help Desk Tickets, web-based Help Desk Tickets, or automated equipment monitoring devices and software.� There are two main categories of Help Desk Tickets:� Routine and VIP/Urgent/Critical.� As its primary objective, the Help Desk seeks to restore normal service to standard operation as quickly as possible in order to minimize adverse impact on customers, business operations, and processes.
 
Web Link
SAM.gov Permalink
(https://beta.sam.gov/opp/dbc8dc7ed53e4071900951611f279661/view)
 
Place of Performance
Address: Tooele, UT 84074, USA
Zip Code: 84074
Country: USA
 
Record
SN05561777-F 20200215/200213230136 (samdaily.us)
 
Source
SAM.gov Link to This Notice
(may not be valid after Archive Date)

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