Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF MAY 16, 2020 SAM #6743
SOURCES SOUGHT

V -- Ground Ambulance Transport | Sources Sought Notice 4 years and 3 months period of performance

Notice Date

5/14/2020 2:27:29 PM
 

Notice Type

Sources Sought
 

NAICS

621910 — Ambulance Services
 

Contracting Office

260-NETWORK CONTRACT OFFICE 20 (36C260) VANCOUVER WA 98662 USA
 

ZIP Code

98662
 

Solicitation Number

36C26020Q0422
 

Response Due

5/28/2020 12:00:00 AM
 

Archive Date

08/26/2020
 

Point of Contact

Niel Chase Contracting Specialist niel.chase@va.gov
 

E-Mail Address

niel.chase@va.gov
(niel.chase@va.gov)
 

Awardee

null
 

Description

Page 11 of 17 Sources Sought The Roseburg VA Medical Center is issuing this Sources Sought to conduct market research to identify parties having an interest in, and the resources to, support a requirement for Ambulatory Transportation Services for the Roseburg VA Medical Center (RVAMC), Eugene Health Care Center (EHCC), North Bend VA Clinic (NBVAC), and Brookings VA Clinic (BVAC). The purpose of this Sources Sought Announcement is for market research only, to make appropriate acquisition decisions and to gain knowledge of potential qualified sources for Ambulance Services. This is not a request for quotations. The Department of Veterans Affairs, NCO20 is looking for sources of the following: Statement of Work The purpose of the contract is to provide Ambulance service for eligible beneficiaries of the Roseburg VA Health Care System (RVAHCS). This will also include Roseburg VA Medical Center (RVAMC), Eugene Health Care Center (EHCC), North Bend VA Clinic (NBVAC), and Brookings VA Clinic (BVAC). The Contractor shall furnish all necessary personnel, vehicles, management, supplies, transportation, equipment, and reports necessary to provide emergent and non-emergent ground ambulance services. Location addresses are as follows: Roseburg VAMC: 913 NW Garden Valley Blvd, Roseburg, OR 97471 Eugene HCC: 3355 Chad Drive, Eugene, OR 97408 North Bend VA Clinic: 2191 Marion Street, North Bend, OR 97459 Brookings VA Clinic: 840 Railroad Street, Brookings, OR 97415 Areas of service also include transports to and from VISN 20 VA Medical Centers, and VA Authorized community care partners for the eligible beneficiaries who have been sent by RVAHCS to outside medical care facilities for VA authorized medical care and treatment. The Contractor shall make Specialty Care Transport (SCT), Advanced Life Support (ALS), Basic Life Support (BLS), Med Cab Secure Psychiatric services, and 911 responses in areas where the contractor is the 911 provider. All previously listed services will be available twenty-four (24) hours per day, seven (7) days per week, including all holidays. Performance shall be in accordance with, but not limited to, the requirements contained in this Statement of Work, standards of the Joint Commission, and applicable state requirements. The vehicles, personnel, and services rendered shall conform to all Federal, state, and local statutes, rules, and regulations including, but not limited to, ORS 677, ORS 682, OAR 333, OAR 847-035, and other applicable ORS and OAR (http://www.leg.state.or.us and http://arcweb.sos.state.or.us/banners/rules.htm) and other state requirements of Oregon, Washington, or California. Each patient will be treated with the utmost of respect and concern with a professional approach to his/her dignity as an individual and patient. All communication, both verbal and non-verbal, with and in the presence of the patient, will be conducted in a professional manner. The Contractor s personnel will practice the utmost discretion when discussing the patient s condition with hospital professionals in the presence of the patient and relatives. The Contractor will maintain the highest quality standards of both patient and medical care. The care will be, at a minimum, consistent with current community standards of medical practice as established by the Oregon State Code and the standards established by the medical staff of the RVAHCS. Patient and medical care practices which appear to be inconsistent with the quality level of care expected by the RVAHCS medical staff will be evaluated by a team of RVAHCS clinical staff. The results of this evaluation will be communicated to the Contractor and their Medical Advisor through the Contracting Officer or Contracting Officer s Technical Representative CONTRACT DEFINITIONS AND ACRONYMS Advanced Life Support (ALS) - ALS shall be provided by ambulance vehicles containing at a minimum an on-board EMT-P, cardiac monitoring, Advanced Cardiac Life Support (ACLS) drugs and procedures, advanced airway management and medication monitoring and administration. Ambulances for ALS services shall be staffed, certified and licensed in accordance with current laws and regulations governing the certification and licensure of private ambulances by the respective states of service, and all ALS services shall be in accordance with current laws and regulations by the respective states of service. Base Rate - Base Rate is defined as the rate paid for one-way transportation from a designated pick up point to a designated delivery point. This rate will be paid for all authorized one-way trips ordered under this contract action. The Base Rate shall constitute full compensation for one-way trips which do not exceed the ""Mileage Threshold"". Basic Life Support (BLS) - BLS is defined as services required for non-critical patient care in which patient requires an ambulance, which has been staffed, certified, and licensed in accordance with current laws and regulations governing the certification and licensure of private ambulances by the respective states of service, and all BLS services shall be in accordance with current laws and regulations by the respective states of service. The ambulance at a minimum shall be staffed with a vehicle operator and an Emergency Medical Technician (EMT) - Basic Ambulance, and with basic airway management and IV's at KVO (keep vein open) without additives. Med Cab Secure or Ambulance - Psychiatric Transports Confined wheelchair van or Ambulance with psychiatric transport of a mental health patient. The type of vehicle will be determined by the Provider who enters the travel consult. Staff transporting will complete 4 hours of mental health patient transportation training annually. 911 Ambulance Service Contractor with RVAHCS is also the 911 responding ambulance service, the contracted rate or the County/City price scale will be charge for 911 ambulance service, the contractor will provide the price list for the areas that have a required set fee that must be charged for 911 service. Beneficiary - Veterans and other members determined to be eligible for benefits by the Veterans Health Administration (VHA). Contracting Officer (CO) Veterans Administration official with the authority to enter, administer, and/or terminate contracts and make related determinations and findings. Any changes to a resultant contract may only be made through a written modification as prepared and executed by the CO. Contracting Officer s Point of Contact (POC) - RVAHCS official responsible for providing contract oversight and technical guidance to the Contracting Officer. POC responsibilities will include, but not be limited to: surveillance of services required under this contract; determining the adequacy of Contractor performance according to the specifications of this contract; acting as the Government's representative; ensuring compliance with contract requirements insofar as the work is concerned, certification of invoices, placing orders for service, providing technical guidance, overseeing technical aspects of the contract, serving as a member on the vehicle inspection team. The POC cannot authorize deviations from the specifications and requirements of this contract. In the event the Contractor deviates without approval from the CO, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor. The POC will be designated in writing by the CO after contract award. Contractor - The term ""Contractor"" as used herein refers to both the prime Contractor and his employees, and any subcontractors and their employees. The Contractor shall be responsible for assuring that his subcontractors comply with the provisions of this contract. Dry Run - A dry run is defined as a request for service by authorized RVAHCS personnel, whereby the Contractor arrives at the designated pick-up point and no patient is transported due to a change in the RVAHCS needs. The Contractor will be entitled to the applicable base rate only when dry runs are encountered due to no fault or negligence of the Contractor. Joint Commission - A national organization dedicated to improving the care, safety and treatment of patients in a health care facility and environment. Mileage Rate - Mileage rate for ambulance services is the rate paid for each mile traveled beyond the specified Mileage Threshold. This rate applies to one-way transportation only. In no event, shall the Contractor receive this rate for miles traveled within the specified Mileage Threshold. No-Patient Charge - Fee allowed to Contractor for scheduled pick-ups for which, due to circumstances beyond the contractor's control (i.e. patient refuses pick-up, patient not home, patient not medically/mentally suitable for transport, etc.), no patient is transported. This charge shall only be assessed on actual trips to the patient pick-up point, and shall not be assessed on scheduled pick-ups, that are cancelled in advance by RVAHCS and/or the patient. Quality Assurance - Those actions taken by the Government to assure services meet the requirements of this contract. Quality Assurance Evaluator(s) - Government personnel responsible for surveillance of Contractor performance. Quality Assurance Surveillance Plan - An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractor's continuous performance (See Attachment III to the Solicitation) Quality Control - Those actions taken by the Contractor to control the production of goods or services so they will meet the requirements of a contract. Scheduled Trip(s) - The term ""Scheduled Trip"" as used in this contract refers to those trips in which the Contractor has been given advance notice (advance notice is defined as a notice given by 4:00 p.m. the prior business day) of required services and a specific pick-up time. Specialty Care Transport (SCT) The term Specialty Care Transport as used in this contract refers to an inter-facility transportation of a critically injured or ill beneficiary by a ground ambulance vehicle, including medically necessary supplies and service, at a level of service beyond the scope of the EMT-Paramedic. This is a clinical determination prior to transport that SCT is medically required due to the beneficiary s condition required ongoing care that must be furnished by one or more health professional in an appropriate specialty area, for example nursing, emergency medicine, respiratory care, cardiovascular care, or a paramedic with additional training. Any skill or medication in addition to or not found in the Department of Transportation curriculum for EMT-Paramedics would be defined as additional training and is defined by the EMS Medical Director. Unscheduled Trips(s) - The term ""Unscheduled Trip"" as used in this contract refers to those trips required on an as needed basis and advance notice is not given. Vehicle(s) - The term ""Vehicle(s)"" as used in this contract refers to all modes of transportation provided under the requirements of this contract, unless a specific mode of transportation is identified. Waiting - Waiting as used in this contract is defined as the time required and verified by authorized medical facility personnel (authorized employees will be identified per Paragraph B.2.14.), for the Contractor to wait at designated pick-up and/or delivery points in performing contract services. Waiting Grace Period - The waiting grace period is defined as fifteen (15) minutes prior to the time waiting charges commence. The base rate for ambulance services shall include a fifteen (15) minute waiting grace period at origin and destination. B.2.2 CONTRACTOR EMPLOYEES Contractor employees shall not be considered Government employees for any purpose. RVAHCS reserves the right to restrict any contractor employee from performing services under this contract who does not meet the required qualifications for the services he/she is required to perform and who violates Federal regulations or is identified as a potential threat to the security, safety, health and/or operational mission of the VA and its patient population. The restriction of such contractor personnel shall not relieve the Contractor from performing all the required services, in accordance with all terms, conditions, and schedules contained herein. The Contractor shall furnish qualified personnel as required by contract specifications to accomplish all services under this contract. Contractor personnel performing services to RVAHCS shall always conduct themselves in a professional manner, maintain personal hygiene, wear clean, neat uniforms and be identified by having the company name, and employee name affixed to the uniform. The Contractor shall be responsible for furnishing all vehicles, personnel, equipment and supplies, vehicle fuel, uniforms, nametags and/or badges for performance of services under this contract. Employee identifications (that associate the employee with the Contractor) shall be worn in clear view above the waist. Contractor personnel shall not smoke in facilities or on the ambulance ramp to the Emergency Care Unit. There shall be no smoking within the vehicles by Contractor, patient or any other passenger. Each patient shall be treated with the utmost of respect and concern, with a professional approach to his/her dignity as an individual and patient. All communication, both verbal and non-verbal, by Contractor's personnel with and in the presence of the patient, will be conducted in a professional manner. The Contractor's personnel shall practice the utmost discretion when discussing the patient's condition with hospital professionals in the presence of the patient, relatives, and/or caregivers. B.2.3 CONTRACTOR PERSONNEL QUALIFICATIONS: (a) All Contractor personnel performing contract services shall meet the qualifications as specified in this contract, as well as any qualifications required by Federal, State, County and local government entities from the place in which they operate. Contractor personnel shall meet these qualifications always while performing contract services. Record of each employee as to name, level, and certification to perform the duties of an ambulance driver or attendant shall be maintained and made available for inspection upon request. The VA requires that all contractor personnel receive a physical verification of safe driving record and drivers check every 2 years, and safety training one time per year. During the contract period of performance, if the Contractor proposes to add on or replace personnel to perform contract services, the Contractor shall submit the required evidence of training, certifications, licensing and any other qualifications to the designated POC. At no time, shall the Contractor utilize add-on or replacement personnel to perform contract services who do not meet the qualifications under the terms and conditions of this contract. The Contractor shall provide evidence of required training, certifications, licensing and any other qualifications of any personnel performing services under this contract. This documentation should be consistent with the Oregon Health and Sciences curriculum for Emergency Medical Technicians Levels B, P, and SCT (as addressed in paragraph (d) below) Emergency Medical Technician-Paramedic (EMT-P) and Emergency Medical Technician-Basic (EMT-B) Qualifications. EMT-P and EMT-B providing services under this contract shall have the following qualifications, in addition to those required by Federal, State, and Local Government: 1. Have completed training in accordance with the standards published by the Department of Health and Human Services (http://egov.oregon.gov/DHS/ph/ems/certific/index.shtml). Such training programs must also be acceptable under the regulating requirements for local EMS Systems supported by DHHS under PL 93-154. (http://history.nih.gov/research/downloads/PL93-154.pdf) Shall submit evidence of equivalent training program successfully completed to the Contracting Officer. Shall be certified, licensed or otherwise officially recognized by the local, state or regional government or public entity where the emergency ambulance service is operated or by which it is governed. Shall attend (at their own expense) all refresher continuing education, or advance training programs as required by the local or state government entity in which service is rendered. In no instance, shall this be less frequent than every two (2) years. Such refresher training shall be equivalent to that developed by the Department of Transportation, National Highway Safety Administration 2. (http://www.nhtsa.dot.gov/portal/site/nhtsa/template.MAXIMIZE/menuitem.2a0771e91 315babbbf30811060008a0c/?javax.portlet.tpst=4670b93a0b088a006bc1d6b760008a0c _ws_MX&javax.portlet.prp_4670b93a0b088a006bc1d6b760008a0c_viewID=detail_vi ew&itemID=1822abcc80c81010VgnVCM1000002c567798RCRD&overrideViewNam e=Article). Ambulance Driver: Drivers shall have a valid operator's or chauffeur's license in accordance with Federal, State and local government requirements for their place of operation, for the services they perform. Drivers shall have EMT-B certification as a minimum. (f) Prices quoted in the Schedule include all personnel providing services; specifically, there must be a qualified driver (minimum EMT-B) and a qualified level of EMT rear attendant (EMT-I or EMT-P) on any ambulance assignment. Prices quoted for SCT include the services of EMT-SCT and/or CC. All attendants/van drivers on duty must be qualified to administer oxygen and shall have successfully completed the Standard and Advance First Aid Courses of the American Red Cross or U.S. Bureau of Mines, or equivalent. Proof in the form of a current or unexpired certificate that such first aid training has been successfully completed must be available upon request. B.2.4 CONTRACTOR EQUIPMENT, VEHICLES AND INSPECTION: (a) RVAHCS reserves the right to inspect contractor's equipment and vehicles or require documentation of compliance with contract specifications, and State laws, rules, regulations and guidelines governing emergency medical transport vehicles (ambulances). RVAHCS inspections of contractor facilities shall in no way constitute a warranty by RVAHCS that the contractor's vehicles and equipment are properly maintained. RVAHCS reserves the right to restrict the Contractor's use of equipment and vehicles which need repair, unclean, unsafe, damaged on the interior or exterior body, and are not in compliance with contract requirements. The restriction of such equipment and vehicles shall not relieve the Contractor from performing in accordance with the strict intent and meaning of the contract without additional cost to RVAHCS. (b) Ambulances shall meet all current applicable Federal, State and local specifications and regulations including, but not limited to, licensing, registration, and safety standards, by the respective states of service. (c) Vehicles shall be clean and maintained in good repair in accordance with manufacturer's instructions and specifications always during the performance of this contract and shall contain - An emergency safety kit, Portable oxygen unit(s), Fire suppression equipment Appropriate road emergency warning equipment. Written emergency procedures. Protective clothing required for the protection of contractor employees where patient care is expected, such as - i) gowns, ii) gloves, iii) masks, etc. (d) BLS vehicle shall, in conjunction with the above, also provide on-board EMT-B, perform basic airway management, and provide IV at KVO without additives. (e) ALS vehicle shall, in conjunction with the above, also provide an on-board EMT-P, perform cardiac monitoring, provide Advanced Cardiac Life Support (ACLS) drugs and procedures, and perform advanced airway management and medication monitoring and administration. Advanced airway management means the ability to intubate a patient and provide appropriate respiratory care, including emergency cricothyroidotomy. (f) Specialty Care Transport (SCT) will be staffed by licensed Oregon State Registered Nurse or Oregon State Certified Paramedic with Respiratory and Ventilator Certification in accordance with the SCT. SCT will also meet the following criteria: Nurses have current Emergency Department and/or Critical Care Unit experienced Nurses and Paramedics certified in SCT Inverters allow transport of complex hospital monitoring and/or life support equipment All ambulances are equipped and licensed more than the Department of Health BLS requirements (g) All vehicles are to be equipped in accordance with the laws and regulations covering BLS, ALS, Med Cab Psych Transports and SCT promulgated by the respective states of service (Oregon, Washington and/or California). Radios shall be adequately powered to provide communication within the Roseburg area as a minimum. (h) All vehicles must remain locked when not attended by Contractor employees to avoid unauthorized entrance. Vehicles (when not attended) shall NOT remain running, due to exhaust fumes. (i) The Contractor that is providing ambulance services shall provide oxygen when it is requested by authorized RVAHCS facility personnel or required by the patient's medical condition. Oxygen required for ambulance services shall be at the rate and price schedule. (j) Apart from intravenous administration pumps, the Contractor shall not be permitted to borrow medical equipment from the RVAHCS facilities. The Contractor shall provide all medications required while in transport, sheets and blankets and other equipment and supplies required for use while in transport, for direct patient care. An exception will be made for medications which are outside the realm of what is carried in the vehicle and are case-specific to the patient needs. Contractor shall at no time and under any circumstances exchange supplies, equipment and/or medications with RVAHCS (apart from intravenous administration pumps, as determined by the transporting facility). The prices quoted in the Price Schedule (B.1.) shall be inclusive of consumables used in transport. All vehicles used for critical patient care (i.e. ALS, BLS), shall include, but not be limited to, monitors, defibrillator with external pacemaker, intubation equipment, intravenous equipment, medications, patient compartment facilities, oxygen and suction system equipment including portable oxygen suction and accessories. Upon approval by the transporting facility, the Contractor will be allowed to transport the intravenous administration pumps that are delivering a fluid or medication to a patient during transfer. The Contractor shall return the pumps to the lending facility within 72 hours of patient delivery. (k) The Contractor shall submit a letter, in duplicate, fully describing the make, model and year of the vehicle which he/she agrees to furnish under this contract and the location and telephone numbers of his/her establishment where calls are received and vehicles are dispatched. This letter shall contain information as to the metering devices or methods Contractor proposes to use in determining mileage. The Contracting Officer shall be notified, in writing, of any equipment added or deleted after award of contract. (l) RVAHCS shall be provided with a formal written report regarding the ambulance vehicles utilized by the Contractor. The report shall identify the various ambulance levels, their staffing criteria, stock equipment and medications carried, and procedures. B.2.5 SUBCONTRACTOR TERMS: The Contractor will be authorized to utilize another ambulance service company, as a subcontractor (certified to be within all requirements of this contract) to complete these transportation requests. All bills for this subcontractor service will be paid directly to the Prime Contractor at the contract rate. The Prime Contractor will be responsible for payment for any subcontracted services. B.2.6 ESCORT RVAHCS reserves the right to have an escort, such as a relative, or care provider of a beneficiary or RVAHCS staff may accompany a beneficiary when RVAHCS determines that such an escort is in the best interest of the beneficiary. RVAHCS shall also be the sole judge in determining when an escort is required. There shall be no additional charge to RVAHCS when escorts are authorized to travel with the beneficiary. Contractor shall only be required to transport the escort with the patient and will not be required to return the escort back to point of origin. The escort shall ride in the front passenger seat so the proper seat belt restraints can be utilized. At no time shall escorts or other personnel, except a physician, nurse or respiratory therapist treating the patient, be allowed in the patient compartment of the ambulance while the vehicle in route. B.2.7 SUBSTITUTION OF BENEFICIARY RVAHCS reserves the right to substitute the beneficiary requiring services at any time during the performance of this contract to prevent delays, cancellations, or dry runs. There shall be no additional charge to RVAHCS when such changes occur. B.2.8 NUMBER OF PATIENTS The Contractor shall transport only one beneficiary per trip, under ambulance services, unless specifically authorized by RVAHCS facility personnel (authorized employees will be identified) to transport more than one, and at no time shall the Contractor transport more than two beneficiaries. B.2.9 STANDARDS OF CARE The Contractor shall adhere to the highest quality standards of both patient and medical care. Contractor shall adhere to the city, country and state protocols established for emergency medical care and transportation. In the States of Oregon, Washington, and California first response transportation (911) must be performed utilizing Advanced Life support Vehicles. However, RVAHCS may order specific levels of ambulance service to their campuses or to pick-up patients at other hospitals, nursing homes or patient homes when transporting to RVAHCS. B.2.10 RESERVED B.2.11 HOURS OF PERFORMANCE AND RESPONSE TIMES Hours of Performance. Contractor shall provide all ALS and BLS ground ambulance services for patient beneficiaries as requested. In the event of unusual circumstances, where the Contractor is unable to perform services, the Contractor shall immediately notify the RVAHCS Travel Section and provide a justification for non-performance. RVAHCS reserves the right to re-procure services which cannot be performed by the Contractor, in accordance with the terms, conditions, and schedule of this contract. Response Time. The Contractor will be required to dispatch a vehicle and be onsite at the point of patient pickup within a reasonable timeframe commensurate with the distance of travel required. Should RVAHCS determine that immediate transportation is essential to prevent loss of life or serious bodily harm, transportation services may be procured without referral to the ambulance contractor. However, in these extremely rare cases, no charge shall be levied against the Contractor. The Contractor shall provide and respond to all emergency calls in accordance with all Federal, State, and Local regulations governing dispatch of emergency medical (ambulance) vehicles and medical care of on-board patients, to include the use of sirens and other measures to ensure timely arrival at the designated VA Medical facility. If a BLS or ALS unit is requested and dispatched and after arrival at the pick-up point the crew feels a SCT unit is needed, approval must be granted by an official of the RVAHCS prior to transporting the patient if SCT rates are to be applied. Response Time Compliance Rate. The Contractor shall maintain at a minimum, a 95% compliance rate on responses to pick-up or deliver during the contract year. Failure of the Contractor to perform in accordance with this compliance rating may constitute sufficient cause for termination of the contract for ""cause,"" (see FAR clause 52.212-4(m)). If the Contractor's place of business is located beyond the local telephone call zone of RVAHCS, the Contractor shall install and provide to RVAHCS, a toll-free number for accepting RVAHCS calls. It is estimated that 70% of all requests for service will be placed by telephone and 30% by fax. Requests for service may also be in writing or oral from an authorized representative of RVAHCS (authorized employees will be identified), and may be completed by telephone, mail, e-mail, or in person (by giving a written or verbal request). Electronic Transmissions. The Contractor shall, always during the contract period, have on his/her premises a functioning fax machine to communicate requirements with RVAHCS (i.e., patient incidents, requests for service, special correspondence, etc.). The Contractor shall indicate if there is e-mail availability for their company to complete communications with RVAHCS (use of this communication system shall be mutually agreed upon after award of contract before any communications are completed in this manner). B.2.12 WAITING TIME A reasonable timeframe will be determined by the distance of travel required as well as the stability of the patient. A 60-minute wait time will be expected based on a 50-mile distance. In cases where the patient requires immediate transport, services will only be ordered through the contract holder when the vendor can pick up a patient within a shorter timeframe. RVAHCS reserves the right to procure other transportation in rare circumstances when is in the best interest of the RVAHCS or the patient. These circumstances would include, but not be limited to, the need for immediate transport due to the patient s condition, or to meet the timeliness requirements of the RVAHCS. Under no circumstance shall a patient wait for transportation service for more than thirty (30) minutes without corrective action being initiated. If the Contractor fails to dispatch a vehicle for the requested service within thirty (30) minutes after receiving a request or any order, RVAHCS reserves the right to re-procure, or obtain the service from another source and to charge the Contractor, and costs incurred more than the awarded contract price, will be deducted from a future invoice. RVAHCS shall be the sole judge in determining when services will be re-procured. Alternative transportation will be initiated by RVAHCS at the time of need and Contractor will be notified after the fact. In addition, if RVAHCS needs to initiate a call for an alternate contractor, because the contract carrier failed to dispatch a vehicle, a dry run fee equivalent to the price in the contract s Section B Pricing Schedule, will be deducted from a contract carrier s future invoice. Trips shall be scheduled by Contractor so that patients are not held at any point to meet another vehicle for the purposes of carpooling unless authorized by the RVAHCS travel personnel or AOD. B.2.13 AUTHORIZED RVAHCS PERSONNEL Authorized personnel will be full time staff employed by RVAHCS. Authorized personnel should be calling directly from Government telephones from within the facility. Prior to performance, the Contracting Officer will provide the Contractor with a list of names or position titles and phone numbers of authorized Government personnel who may request services and receive calls from Contractor regarding contract performance. This list will be updated and submitted to the Contractor as changes occur. The Contractor shall ensure that requests for services are received from authorized medical center personnel. Services rendered in response to requests from other than authorized personnel shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor. B.2.14 REQUESTS FOR SERVICES All requests shall be placed against pertinent schedule items, on a unit price basis, and will be verified against invoices and contra...
 

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